Double Room, Lakeside | Desk, laptop workspace, iron/ironing board, free WiFi

Reviews of The Inn on the Lake Hotel

3 out of 5
The Inn on the Lake Hotel
A2 Shorne, Gravesend, England

Reviews

8.0

Very good

Rating 10 - Excellent. 282 out of 822 reviews" "
Rating 8 - Good. 312 out of 822 reviews" "
Rating 6 - Okay. 132 out of 822 reviews" "
Rating 4 - Poor. 60 out of 822 reviews" "
Rating 2 - Terrible. 36 out of 822 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Approachable staff, welcoming atmosphere, nice lake and service
Stayed 1 night in May 2024

2/10 Terrible

Kelsey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds was awful right next to a motor way all u can hear all night is cars and lorry’s going past
Stayed 1 night in May 2024
Response from Reservations on 16 May 2024
Good afternoon,Thank you for your review.We are sadden to hear you did not enjoy your stay with us on this occasion.We will look into bed replacements to improve on next time.

10/10 Excellent

Franklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely environment. Nature all around and a peaceful escape from cities around
Stayed 2 nights in May 2024
Response from reservations on 14 May 2024
Dear FranklynThank you for your wonderful feedback. We're delighted that you enjoyed our lovely environment and found it to be a peaceful escape surrounded by nature.We look forward to welcoming you back for another tranquil getaway.Warm regards,Reservations Dept

2/10 Terrible

Mr Allan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked for a room that wasn't going to be noisy , first night subjected to Kids who running up and down the room and corridor for hours up above me. Second night grown up's shouting and arguing outside swearing - it was shocking. approx 11pm ( Women) lots of children staying the Hotel. Really Bad. I was off site on the second day doing the day , but when I returned to the site there was bouncer watching over an event. Finally. The owners should be ashamed of themselves and the lack of investment in the Hotel ,Staff training, and very poor quality food. . Ive see it all over the last few days. I'd describe the place as miserable , however the lakes are pretty - The Hotel can't get mess that up . Never Again !
Stayed 1 night in May 2024
Response from reservations on 11 May 2024
Dear Mr. Allan,Thank you for sharing your recent experience with us. We're truly sorry to learn of the disturbances you encountered during your stay. Ensuring a peaceful and comfortable environment for all our guests is paramount to us, and we apologize for any inconvenience caused by noise disturbances.Regarding your concerns, we'd like to inform you that while we strive to maintain a serene atmosphere, occasional events such as weddings may lead to increased activity. We regret if this impacted your stay. Nevertheless, please note that our 24-hour reception is always available to address any complaints or concerns promptly.Once again, we apologize for the shortcomings you experienced. Your feedback is invaluable to us, and we appreciate the opportunity to address these issues to enhance the experience for all our guests.Warm regards,Reservations Dept

8/10 Good

Laura, London

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Simple hotel. Clean but a bit dated
Stayed 1 night in Apr 2024
Response from Reservations on 8 May 2024
Good afternoon,Thank you for your review of your stay with us.Warm regards,Reservations Dept

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Knowledgeable staff
Stayed 1 night in Apr 2024
Response from reservations on 19 Apr 2024
Dear KevinThank you so much for your kind feedback and for awarding us a perfect score! We're thrilled to hear that you found our staff knowledgeable and helpful during your stay. It was our pleasure to assist you, and we hope to welcome you back again soon!Warm regardsReservations Dept

8/10 Good

Steven

Liked: Property conditions & facilities
Great vfm
Stayed 1 night in Apr 2024
Response from reservations on 18 Apr 2024
Dear StevenThank you for your feedback! We're delighted to hear that you had a great stay. We appreciate your business and hope to welcome you back soon!Warm regardsReservations Dept

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Price and service were great. Staff very nice
Stayed 2 nights in Jan 2024
Response from reservations on 18 Apr 2024
Dear MichaelWe're thrilled to hear that you had a great experience with both our pricing and service! Our team works hard to provide exceptional service, and it's wonderful to know that you found them to be very nice. Thank you for your kind words, and we hope to have the pleasure of welcoming you back in the future!Warm regardsReservations Dept

6/10 Okay

Vanessa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from reservations on 17 Apr 2024
Dear VanessaThank you for sharing your rating, even though it falls below our expectations. The reception team is on hand 24 hours, we would have been happy to help improve your experience with us, had you only come and seen us. Kind regards, Reservations Dept

4/10 Poor

Smit

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff behaviour wasn’t expected.
Stayed 1 night in Apr 2024
Response from reservations on 13 Apr 2024
Dear SmitThank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for the negative experience you encountered during your visit to our hotel. Your opinion is of utmost importance to us, and we truly appreciate your valuable comments. Warm regards, Reservations Dept

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service
Great value hotel
Stayed 3 nights in Mar 2024
Response from reservations on 2 Apr 2024
Dear TinaThank you so much for your fantastic feedback and for rating your experience with us as a 5 out of 5! We are absolutely delighted to hear that you had such a wonderful stay at our hotel. Providing excellent service and ensuring our guests have a memorable experience is our top priority. If you ever plan to return or if you have any friends or family looking for a great place to stay, please don't hesitate to recommend us. We would be honoured to welcome you back in the future, and we're here to make your next stay just as exceptional. Thank you for choosing our hotel!Warm regardsReservations Dept

10/10 Excellent

nevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view, clean and big family room.
Stayed 1 night in Mar 2024
Response from reservations on 2 Apr 2024
Dear NevinWe're delighted to hear that you enjoyed the amazing view and spacious, clean family room during your stay with us! Providing a comfortable and enjoyable experience for families is a top priority for us, and we're thrilled that we could meet your expectations. Thank you for choosing to stay with us, and we hope to welcome you and your family back for another wonderful visit in the future!Warm regardsReservations Dept

8/10 Good

Pauline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed before and overall find the amenities - staff - and all good ! My room was large comfortable and clean I did report a problem with the huge drapes to be pulled where one had broken hooks ! The main issue of the room though when wanting to relax after a long long day - the TV is so so small up on the wall one need long distance glasses to view ! Final comment I wish by now over all these years there was now much easier access coming off the London side of the motorway to get into the driveway it is a tortuous drive back round and over the motorway ! unless I am missing signs somewhere! But I always enjoy my time at this hotel !
Stayed 1 night in Mar 2024
Response from Reservations on 28 Mar 2024
Good afternoon,Thank you for leaving a review of your stay with us.We have noted the damaged hooks and will replace these.Kind regards Reservations

2/10 Terrible

Christopher

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Millie on check in was brilliant, very professional and gave excellent customer service. The hotel and rooms though are another matter. The cleanliness is horrendous - we went through three rooms before finally being able to settle on a fourth room - a whole hour wasted. All rooms had the same issues, needing a deep clean with dust and food particles behind furniture, light fightings, wardrobes, hairs on bedsheets. Tired furnishings and interior design and small tvs. Drainage problem in hotel too, corridors and en-suite smelt uninhabitable. The bar was dreadful too - basic furnishings more like a cafe, uncomfortable seating and cheap, tacky dusty with dead flowers. Even the ‘lake’ was disappointing and the hotel is right next to a motorway. Would have been nice in the 80’s but awful now. Never worth the rate paid.
Stayed 1 night in Mar 2024
Response from Reservations on 25 Mar 2024
Good morning,We are sadden to hear our bedrooms did not meet your expectation on this occasion. We have recently been getting positive feedback on the cleanliness however, we will investigate further and make improvements where necessary. We have recently updated the furniture in the bar and often have fresh flowers from our gardens to brighten up the room.We are glad to hear Millie was able to assist you in finding the perfect room.Kind regards,Reservations Dept

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked my stay at rhe inn on the lake, staff where great, food was good and the location is amazing. The only minus are the room's they are dated & need a refurb
Stayed 2 nights in Mar 2024
Response from Phoebe on 17 Mar 2024
Hello,Thank you for your review, we are pleased you enjoyed your stay with us and hope to welcome you back soon! Kind regard, Reservations Dept

8/10 Good

KL

Liked: Cleanliness, staff & service, room comfort
Great hotel but needs attention
Great hotel but doesn't seem like any attention or maintenence is done to the place. The grounds are lovely and the staff were brilliant. However, the room was very dated with brown decor and brown tiles in the bathroom. The bed base was broken and the matress had springs sticking up so very uncomfortable, especially when 7 months pregnant. The bathroom door also couldn't be closed properly. There were bulbs out in our room and bathroom and the bulbs that did work were very dull. The doors leading out to the grounds was lovely but the dampness and condensation needs to be sorted. The room had 2 large desks but both were very sticky and even looked like the damp had gotten into them. This hotel has potential to be amazing if there was more care and attention to detail.
Stayed 2 nights in Feb 2024
Response from reservations on 28 Feb 2024
Dear KerryThank you for taking the time to share your feedback with us. We appreciate your kind words regarding our lovely grounds and the exceptional service provided by our staff.We sincerely apologize for the inconveniences you experienced during your stay. Your comments regarding the condition of the room, including the dated decor, broken bed base, uncomfortable mattress, and maintenance issues, are deeply concerning. Please rest assured that we take such feedback seriously, and we will address these issues promptly. Your feedback is invaluable to us as we continuously strive to improve the quality of our accommodations and services. We sincerely apologize for falling short of your expectations on this occasion. We hope to have the opportunity to welcome you back in the future.Warm regardsReservations Dept

8/10 Good

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Phoebe on 27 Feb 2024
Good evening,Thank you for your review.We hope to welcome you back soon!Kind regards,Reservations Dept

8/10 Good

lacramioara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from reservations on 26 Feb 2024
Dear LacramioaraThank you so much for rating your experience with us a 8 out of 10! We are absolutely delighted to hear that you had such a wonderful stay at our hotel. Providing excellent service and ensuring our guests have a memorable experience is our top priority. We hope to welcome you back in the future, and we're here to make your next stay just as exceptional. Thank you for choosing our hotel!Warm regardsReservations

10/10 Excellent

Justin

Stayed 2 nights in Feb 2024
Response from reservations on 22 Feb 2024
Dear JustinThank you so much for rating your experience with us as a 10 out of 10! We are absolutely delighted to hear that you had such a wonderful stay at our hotel. Providing excellent service and ensuring our guests have a memorable experience is our top priority. If you ever plan to return or if you have any friends or family looking for a great place to stay, please don't hesitate to recommend us. We would be honoured to welcome you back in the future, and we're here to make your next stay just as exceptional. Thank you for choosing our hotel!Warm regardsReservations Dept

8/10 Good

Stewart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
The check in was fast and easy, the room was spacious and clean. Unfortunately there was no towels but I asked the room attendant who was more than happy to immediately resolve the issue . I would have liked to explore the lake but couldn't find the entrance, beautiful view
Stayed 2 nights in Feb 2024
Response from Reservations on 15 Feb 2024
Dear Stewart ,Thankyou for choosing our hotel, and for taking the time to leave us a review, We are happy you enjoyed your stay and hope to welcome you back in the future. Warm regards Reservation Dept

8/10 Good

Claire

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from reservations on 14 Feb 2024
Dear ClaireThank you for choosing our hotel, and for taking the time to leave a rating! We are happy you enjoyed your stay and hope to welcome you back in the future.Warm regardsReservations Dept

10/10 Excellent

Cathy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not fault it
A lovely setting with a lake, friendly, helpful staff, a fabulous breakfast and a big, clean comfortable room
Stayed 1 night in Jan 2024
Response from reservations on 14 Feb 2024
Dear CathyThank you so much for your fantastic feedback and for rating your experience with us as a 10 out of 10! We are absolutely delighted to hear that you had such a wonderful stay at our hotel. Providing excellent service and ensuring our guests have a memorable experience is our top priority, and your positive feedback reinforces our commitment to this goal. If you ever plan to return or if you have any friends or family looking for a great place to stay, please don't hesitate to recommend us. We would be honoured to welcome you back in the future, and we're here to make your next stay just as exceptional. Thank you for choosing our hotel!Warm regardsReservations

8/10 Good

Kathryn

Liked: Staff & service
It was ok, very dated rooms even down to the toilet roll as thin as tracing paper, could improve the breakfast, bar area very basic and staff don’t look happy. Stayed there 28 years ago for our honeymoon and still the same, shame as the view of the lake is beautiful.
Stayed 1 night in Feb 2024
Response from reservations on 11 Feb 2024
Dear Katherine, Thankyou for taking the time to share your feedback with us. Guest comfort is our top Priority, and we are continuously working to enhance our facilities to meet expectations of our valued guests. Your comments are valuable to us, and we will certainly take them into consideration as we plan for future improvements. We hope to have the opportunity to welcome you back in the future. Best regards reservation team

8/10 Good

John

Stayed 1 night in Jan 2024
Response from Reservations on 21 Mar 2024
Dear John, Thankyou for choosing our hotel and for taking the time to leave a review, We are happy you enjoyed your stay and we hope to welcome you back in the future, warm regards reservation dept

10/10 Excellent

Drew

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Family Holiday
The Inn on the Lake is a fantastic hotel with great big rooms, a good breakfast included in the room price and the staff - especially reception - are so friendly and helpful. A couple notes; the rooms are big but as a result the TV does look a bit small, as does the double bed. The bar does great service, but the vending machines are cash only so could do with updating to have a contactless card reader. The view of the lakes and the ducks that inhabit the area is beautiful and as a party/wedding venue, there's nowhere better! It's also a good little base if you're visiting the area, being in its position just off the A2.
Stayed 2 nights in Feb 2024
Response from reservations on 8 Feb 2024
Dear valued guest,Thank you very much for your glowing review of The Inn on the Lake! We're delighted to hear that you enjoyed your stay with us and found our rooms spacious, breakfast satisfying, and our staff friendly and helpful, especially at reception. We appreciate your feedback regarding the size of the TV and the double bed in the room. We continuously strive to enhance our guests' experience, and your input helps us identify areas for improvement. We're glad to hear that you enjoyed the service at our bar and the picturesque views of the lakes and ducks. The serene surroundings truly make for a memorable stay. Thank you for choosing The Inn on the Lake as your accommodation of choice, and we hope to have the pleasure of welcoming you back in the near future!Warm regardsReservations Dept

6/10 Okay

Graham

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from reservations on 8 Feb 2024
Dear GrahamThank you for choosing our hotel, and for taking the time to write a review! We are happy you enjoyed your stay. We hope to welcome you back in the future!Warm regardsReservations Dept

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the money 👍
Great place one or two nights, selection of food an drink fine👍 service every one smiles easy and comfortable
Stayed 2 nights in Jan 2024
Response from Reservations on 29 Jan 2024
Dear MichaelThank you so much for taking the time to share your feedback with us! We are delighted to hear that you found our hotel to be great value for the money. It's wonderful to know that you enjoyed your stay with us, and we appreciate your positive comments about our selection of food and drinks. Thank you again for choosing our hotel, and we hope to have the pleasure of hosting you again in the future.Warm regardsReservations Dept

2/10 Terrible

Giorgia

Disliked: Staff & service, property conditions & facilities
Awful. Very noisy, smelly linen, dripping shower.
Stayed 5 nights in Jan 2024
Response from Reservations on 22 Jan 2024
Dear GeorgiaI sincerely apologize for the unsatisfactory experience you encountered during your stay at our hotel. I deeply regret that we fell short of meeting your expectations, and I appreciate you bringing these issues to our attention. I want to assure you that we take your feedback seriously. . The reception team is on hand 24 hours, we would have been happy to help improve your experience with us, had you only come and seen us. Sincerely, Reservations Dept

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reservations on 22 Jan 2024
Dear AnthonyThank you so much for rating your experience with us as! We are absolutely delighted to hear that you had a wonderful stay at our hotel. We hope to have the chance to welcome you back again in the future.Warm regardsReservations Dept

2/10 Terrible

Giorgia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed two nights and couldn’t be worse. The hotel is very dated, linen smelly and uncomfortable beds. For two nights got bothered by the noise of guests next door. Partying all night and eventually got moved into another room where the shower drips didn’t let me sleep. Instead of trying and keep people quiet, got moved into a different room in the middle of the night. Very poor customer service, won’t visit it again ver again or either recommend this accommodation to anyone.
Stayed 2 nights in Jan 2024
Response from reservations on 18 Jan 2024
I appreciate you sharing your experience, and I'm sorry to hear that your stay didn't meet your expectations. I understand how important a comfortable and quiet environment is for a good nights sleep. Thankyou for bringing these concerns to our attention, and we will certainly take your feedback into consideration to improve our services.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central position for visits to n & e Kent.
Used as a base away from Gloucestershire to visit friends & family in Gravesend & Thanet.
Stayed 1 night in Dec 2023
Response from Reservations on 16 Jan 2024
Dear PeterWe're delighted to hear that you found our location convenient for your travels to visit friends and family in Gravesend and Thanet. We strive to provide a comfortable and welcoming experience for all our guests, and it's wonderful to know that our hotel served as a convenient and enjoyable base for your trip. We hope to have the pleasure of hosting you again in the future.Warm regardsReservations Dept

8/10 Good

pina

Stayed 2 nights in Dec 2023
Response from Reservations on 15 Jan 2024
Dear PinaThank you for taking the time to share your rating about your recent stay with us. We are grateful for your patronage and hope to have the pleasure of welcoming you back to our hotel in the future.Warm regardsReservations Dept

10/10 Excellent

Sameer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Everything was great I highly recommend the lakeside room as you get to walk out to the lake and the ducks come to say hello, the walls are thin and this hotel and the tv is way too small but as a whole it’s lovely
Stayed 1 night in Dec 2023
Response from Reservations on 15 Jan 2024
Dear SameerThank you for choosing our hotel and taking the time to share your feedback. We are pleased to hear that you had an overall great experience during your stay. It's great to know that you enjoyed the unique experience of being able to walk out to the lake and interact with the ducks. Nature encounters can add a special touch to a stay. We appreciate your honest feedback regarding the thin walls and the size of the TV. We'll certainly take these points into consideration as we continuously work to enhance our guests' experience. Once again, thank you for choosing our hotel, and we look forward to welcoming you back.Warm regardsReservations Dept

8/10 Good

Keith

Stayed 1 night in Dec 2023

10/10 Excellent

Alan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inn on the lake
The inn on the lake was clean, food excellent, they aimed to please and the service was top draw.
Stayed 3 nights in Dec 2023
Response from Reservations on 15 Jan 2024
Dear AlanThank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you found our hotel to be clean and that you enjoyed the excellent food. Our team is dedicated to providing a high level of service, and it's wonderful to know that our efforts to please our guests have been successful. Your kind words about the top-notch service are truly appreciated. We are grateful for your patronage and hope to have the pleasure of welcoming you back to our hotel in the future.Warm regardsReservations Dept

10/10 Excellent

TONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for an overnight stay close to the motorway.
We used this for an overnight stay before going to the cruise terminal in Tilbury. The hotel contacted us prior to our stay to advise of a function that would be on during our stay and asked if we needed a quiet room. The check in process was easy and parking was free and plentiful even though there was a 300+ function ongoing. Rooms were clean and spacious. Breakfast was included and had a good selection.
Stayed 1 night in Dec 2023
Response from Reservations on 15 Jan 2024
Dear TonyThank you for choosing to stay with us for your overnight stay before heading to the cruise terminal in Tilbury. We appreciate you taking the time to share your positive experience with us. It's great to hear that our team proactively contacted you to inform you about the function and offered a quiet room option. We understand the importance of a peaceful stay, especially before embarking on a cruise. We're glad the check-in process was smooth, and you found ample free parking despite the ongoing event. Your comments about the cleanliness and spaciousness of the rooms are much appreciated. We take pride in providing comfortable accommodations for our guests. We're delighted that you enjoyed the complimentary breakfast with its varied selection. We aim to provide a satisfying start to the day for all our guests.Thank you for your kind words, and we hope to have the pleasure of hosting you again in the future.Warm regardsReservations Dept

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel,have stayed many times.
Stayed 3 nights in Dec 2023
Response from Reservations on 15 Jan 2024
Dear AlbertThank you so much for your continued loyalty and for choosing [Hotel Name] for your stays. We are delighted to hear that you have had positive experiences with us on multiple occasions. Your kind words and repeat visits mean a lot to us. We strive to provide a welcoming and comfortable environment for all our guests, and it's truly rewarding to know that we have met your expectations. We look forward to welcoming you back for many more stays in the future.Warm regardsReservations Dept

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reservations on 15 Jan 2024
Dear KevinThank you for taking the time to share your rating with us. We hope to have the opportunity to welcome you back in the future.Kind regardsReservations Dept

6/10 Okay

Carol

Liked: Cleanliness, staff & service
Nice area but very dated building and rooms
Stayed 1 night in Dec 2023
Response from Reservations on 15 Jan 2024
Dear CarolThank you for taking the time to share your feedback with us. We appreciate your kind words about our hotel's location. We understand that the building and rooms may appear dated. Guest comfort is our top priority, and we are continuously working to enhance our facilities to meet the expectations of our valued guests. Your comments are valuable to us, and we will certainly take them into consideration as we plan for future improvements. We hope to have the opportunity to welcome you back in the future.Best regardsReservations Dept

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed overnight as we attended a works Christmas party and the night was very good. Food was lovely. The accommodation was nice a bit simple but it did the job to make our stay good
Stayed 1 night in Dec 2023
Response from Reservations on 5 Dec 2023
Dear PhilThank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your overnight stay during the works Christmas party. It's fantastic to know that you found the food lovely, and we're pleased that the accommodation, while simple, served its purpose in making your stay enjoyable. We appreciate your positive comments and are grateful for your kind words.We look forward to welcoming you back in the future and hope to make your next stay even more memorable.Best regards,Reservations

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value fir the money
Stayed 1 night in Nov 2023
Response from Reservations on 30 Nov 2023
Dear DavidThank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your stay. Thank you for choosing to stay with us, and we hope to have the opportunity to host you again soon.Warm regardsReservations Dept

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Reservations on 30 Nov 2023
Dear PaulineThank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your stay. Thank you for choosing to stay with us, and we hope to have the opportunity to host you again soon.Warm regardsReservations Dept

8/10 Good

Sameer

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was good, the lake was lovely I had a lakeside room which was nice but one thing that was terrible was the size of the tv , it seemed like it was the same size as my laptop screen apart from that a good hotel, I like to watch tv and relax so I wasn’t happy about that or I would have give 5 stars. Aside from that great hotel
Stayed 1 night in Nov 2023
Response from Reservations on 28 Nov 2023
Dear SammerThank you for choosing our hotel, and for taking the time to write a review! We are happy you enjoyed your stay. Your opinion is valued greatly, and we appreciate your comments about our hotel.Warm regardsReservations

10/10 Excellent

T

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely position overlooking the lake. Very attentive staff who were friendly and helpful.
Stayed 1 night in Nov 2023
Response from Reservations on 23 Nov 2023
Thankyou so much for taking your time to give our hotel a great review, Our team takes great pride in ensuring our guests have a great visit. We truly appreciate your stay with us and hope to see you in the future

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reservations on 18 Nov 2023
Dear Ben,Thank you so much for your fantastic feedback and for rating your experience with us as a 10 out of 10! We are absolutely delighted to hear that you had such a wonderful stay at our hotel. Providing excellent service and ensuring our guests have a memorable experience is our top priority, and your positive feedback reinforces our commitment to this goal. If you ever plan to return or if you have any friends or family looking for a great place to stay, please don't hesitate to recommend us. We would be honoured to welcome you back in the future, and we're here to make your next stay just as exceptional. Thank you for choosing our hotel!Warm regardsReservations

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay in and would definitely stay again.
Stayed 2 nights in Nov 2023
Response from Reservations on 16 Nov 2023
Good evening, Thankyou for your review and leaving us a high rating. We hope to welcome you back in the future. kind regards reservation Dept

6/10 Okay

Steven

Stayed 1 night in Nov 2023
Response from Reservations on 16 Nov 2023
Thankyou for choosing our hotel and for taking the time to post a review, Your opinion is greatly valued

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Reservations on 11 Nov 2023
Good morning, Thank you for your review and leaving us a high rating. We hope to welcome you back in the future. Kind regards, Reservations Dept

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Reservations on 8 Nov 2023
Dear MichaelThank you so much for rating your stay. Providing excellent service and ensuring our guests have a memorable experience is our top priority. If you ever plan to return or if you have any friends or family looking for a great place to stay, please don't hesitate to recommend us. We would be honoured to welcome you back in the future, and we're here to make your next stay just as exceptional. Thank you for choosing our hotel!Warm regardsReservations

8/10 Good

Dave

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Very powerful shower but it was very hot. The thermostat control had little effect, (room 204)
Stayed 2 nights in Oct 2023
Response from Reservations on 27 Oct 2023
Dear DaveThank you so much for your feedback and for rating your experience with us. Your opinion is valued greatly, and we appreciate your comments about our hotel. We hope to have the pleasure of welcoming you back in the future.Warm regardsReservations