Outdoor pool, open 8:00 AM to 9:30 PM, pool umbrellas, pool loungers

Reviews of Blue Waters Apartments

3.5 out of 5
Blue Waters Apartments
220 Marine Parade, Labrador, QLD

Reviews

8.0

Very good

Rating 10 - Excellent. 315 out of 1000 reviews" "
Rating 8 - Good. 430 out of 1000 reviews" "
Rating 6 - Okay. 167 out of 1000 reviews" "
Rating 4 - Poor. 64 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Paul

Travelled with family and small children
Liked: Cleanliness
Self-contained 2-bedroom apartment unit, with designated car parking space in under-ground car park. Nice pool area for guests to enjoy. Situated across the road from Len Fox Park in Labrador - nice evening walk along the water front. The property charges extra for additional coffee/tea/toilet paper/shampoo&conditioner, etc. Also specific instruction given to guests to clean the rubbish and wash the dishes before check-in out.
Stayed 5 nights in Jan 2024
Response from B on 20 Feb 2024
Thank you for your review Paul, we are glad you enjoyed your stay at Blue Waters.

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from b on 20 Feb 2024
Thank you for our review score

8/10 Good

Lynette

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Pamela

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The location good, but units are run down and the ensuite shower had a clump of hair and toilet not properly cleaned.
Stayed 4 nights in Nov 2023

10/10 Excellent

Jacqui

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was really nice.
Stayed 2 nights in Oct 2023
Response from Bluey on 30 Oct 2023
Thank you for your review Jacqui, we are glad you enjoyed yourselves and we look forward to seeing you again at Blue Waters.

2/10 Terrible

Ching-ying

Stayed 2 nights in Sep 2023
Response from b on 29 Oct 2023
glad you enjoyed your stay with us

10/10 Excellent

Nathan John, West Hoxton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with great staff and great amenities. Close to theme parks and surfers
Stayed 7 nights in Aug 2023
Response from Bluey on 23 Aug 2023
Thank you for your review Nathan, we are glad to hear you enjoyed yourselves and we look forward to welcoming you back to Blue Waters in the future.

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great family accommodation it was quiet and a close walk to the beach, With a beautiful outdoor area including a pool it was great to cool down on a hot afternoon.
Stayed 9 nights in Aug 2023
Response from Bluey on 20 Aug 2023
Thank you for your review Gloria, we are glad to hear you enjoyed yourselves at Blue Waters, and we look forward to welcoming you back again in the future.

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service
The heated outdoor pool was fantastic for our kids. Apartment was a good size but was a bit worn out and needs some love
Stayed 3 nights in Jul 2023
Response from Bluey on 6 Aug 2023
Thank you for your review Justin, we are glad to hear the kids enjoyed the heated pool. We hope to see you back at Blue Waters again.

8/10 Good

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely pool area. Nice big apartment, easy to access and in good condition. Restaurants and coffee shops within walking distance. Great value. We would definitely stay again.
Stayed 2 nights in Jun 2023
Response from Bluey on 7 Jul 2023
Thank you for your review Angela, we are glad to hear you enjoyed your stay at Blue Waters and we look forward to welcoming you back in the future.

10/10 Excellent

Leilani

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great accomodation and surrounds. Awesome location and easy walking to good restaurants and parks. Very easy check in and friendly management. Would definitely stay again
Stayed 3 nights in Jun 2023
Response from Bluey on 7 Jul 2023
Thank you for your review Leilani, we are glad to hear you all enjoyed yourselves and we look forward to welcoming your family back again at Blue Waters.

8/10 Good

Dot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice apartment was across the road from the water great view. I could easily stay for a week as it is self contained. The only downside is it really does need a lift also a swipe card would be easier to get into garage
Stayed 2 nights in May 2023
Response from Bluey on 15 May 2023
Thank you for your review Dot. We are glad to hear you enjoyed yourself. We would love it if there were lifts too, but unfortunately they cannot be installed now. Fob system is being installed in 2 weeks time.

10/10 Excellent

Elaine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location ans general set out of the unit, lounges were comfy. Bed in main room was hard and uncomfortable, no where in the shower for soap or shampoo except the floor or above shower door
Stayed 2 nights in Apr 2023
Response from Wendy on 27 Apr 2023
Thank your Elaine for your valuable feedback. It has been passed onto the Managers.Kind Regards - Wendy

8/10 Good

Hayley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy no fuss check in. Reasonably clean and close to beaches and attractions.
Stayed 9 nights in Apr 2023
Response from Wendy on 19 Apr 2023
Thank you Hayley we look forward to see you again in the near future.Kind Regar5ds - Wendy - Reception

10/10 Excellent

Rosie

Travelled with family
Liked: Staff & service
Very convenient, easy to get to & perfect for our needs. Too many keys though & wifi could be quicker (I wasn’t bothered it the teenager was!😜)
Stayed 2 nights in Apr 2023
Response from Wendy on 17 Apr 2023
Thank you Rosie for your valuable feedback.Kind Regards - Wendy - Reception

10/10 Excellent

Nicky

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location, excellent facilities and friendly staff. Highly recommend and would stay again.
Stayed 4 nights in Apr 2023
Response from Bluey on 13 Apr 2023
Thank you for your review Nicky, we are glad to hear you enjoyed yourself at Blue Waters and look forward to welcoming you back again.

8/10 Good

tia

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Wendy - Reception on 28 Mar 2023
Thank you Tia for your great score. We look forward to seeing you again.Kind Regards - Wendy - Reception

6/10 Okay

Sally

Liked: Staff & service, amenities
Stayed 2 nights in Mar 2023
Response from Wendy on 19 Apr 2023
Thank you Sally for taking the time to do this review.Kind Regards - Wendy - Reception

10/10 Excellent

Belinda

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Wendy - Reception on 28 Mar 2023
Thanks so much Belinda for the fantastic score.We look forward to seeing you again in the future.Kind Regards Wendy - Reception

8/10 Good

Allan

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Feb 2023

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation , fantastic atmosphere, So close to all the Gold Coast attractions
Stayed 3 nights in Feb 2023
Response from Bluey on 9 Feb 2023
Thank you for your review Robert, it was a pleasure to have you all stay with us and we look forward to welcoming you back to Blue Waters again.

2/10 Terrible

Jeffrey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Air con wasn't functioning properly, sceen doors didn't lock. Very insafe, would nt recommend going there again. Tis is as a repeat customer as well.
Stayed 2 nights in Jan 2023
Response from Blue on 30 Jan 2023
Sorry to hear your mum didn't enjoy her stay with us, we were not advised of any of these issues during her stay to rectify them.

6/10 Okay

Maile

Travelled with family
Lots of stairwells. Average aircon. Poor wifi. Convenient under cover parking. Great location close to SeaWorld and Outlet shopping
Stayed 2 nights in Jan 2023
Response from Bluey on 19 Jan 2023
Thank you for your review

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Condition of apartment dated and needs some maintenance.
Response from Bluey on 19 Jan 2023
Thank you for your review

6/10 Okay

Danielle

Travelled with family
Liked: Staff & service, amenities
Pool & bbq area was lovely. 1st night, found the room had not been cleaned properly and tv would not work. However after informing reception, it was promptly taken care of. Free wifi was advertised but network was unsecured and signal to weak for connection. Felt dated but was a reasonable price, convenient location and toe caretakers/reception were lovely.
Response from Bluey on 9 Dec 2022
Thank you for your review Danielle, again we apologise for the issues with your room upon check in and glad we could rectify them for you straight away. We look forward to welcoming you back to Blue Waters again.

10/10 Excellent

Marcus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great attitude towards people’s stays. From the staff to the signs is the apartment, it was a very friendly approach which made me feel even more comfortable.
Stayed 2 nights in Oct 2022
Response from Blue Waters on 1 Nov 2022
Thank you Marcus, so happy you enjoyed your stay at Blue Waters Apartments

10/10 Excellent

Ursula

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could not fault this property in any way. Our accommodation suited our needs perfectly!
Stayed 6 nights in Sep 2022
Response from Bluey on 6 Oct 2022
Thank you Ursula for your review, we are glad to hear you enjoyed yourselves and we look forward to welcoming you back to Blue Waters again in the future.

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to the theme parks and beaches. Nice and clean environment and lots of space.
Stayed 5 nights in Sep 2022
Response from Bluey on 6 Oct 2022
Hi KathleenSo glad to hear you all enjoyed yourselves here. It was a pleasure to have you here and we hope to see you all again soon.

6/10 Okay

Wendy

Travelled with partner
Rooms are a bit tired , old furniture
Stayed 2 nights in Aug 2022
Response from bluey on 28 Sept 2022
Thank you for your review Wendy. We are currently in the process of updating the units.

8/10 Good

Toni

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall a great stay. The units certainly need an upgrade but didn’t effect our stay. All we needed was provided.
Stayed 2 nights in Jul 2022
Response from Bluey on 3 Aug 2022
Thank you for your review, we are currently in the process of update the units, but we are glad you still enjoyed your time.

6/10 Okay

Brett

Travelled with family and small children
Pretty basic, could smell the cooking from other rooms. Were there for a few nights for a family of 6 and given two half rolls of toilet paper. Check-in/out times limited and required additional paperwork.
Stayed 3 nights in Jul 2022
Response from bluey on 3 Aug 2022
Thank you for your review Brett, unfortunately being apartment blocks you can smell others cooking food if they do not use their exhaust fan. Rooms are provided with a start up pack of coffee/tea/milk/toilet paper (these are 275 sheet rolls) and then the guest is expected to supply their own. Check in/out times are flexible and only require 1 form to be filled out which is the standard at any accommodation nowadays.

8/10 Good

Des

Travelled with family
Liked: Cleanliness, staff & service
Well priced located apartment
Great location at quieter end of the Gold Coast nice grounds with heated pool right in the bay next to walking cycling path.
Stayed 6 nights in Jul 2022
Response from bluey on 3 Aug 2022
Thank you for your feedback Des, We are glad to hear you enjoyed your stay with us and enjoyed the surrounds. We look forward to welcoming you back to Blue Waters again.

8/10 Good

Chris

Stayed 2 nights in Jul 2022
Response from Bluey on 6 Jul 2022
Thank you for your review, we hope to see you back at Blue Waters again.

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Roomy
A spacious 2 bedroom apartment. While it needed some sprucing up, it was very functional and great for our purposes. Situated away from the hustle of the Gold Coast it was a good property to stay in.
Stayed 2 nights in Jun 2022
Response from Bluey on 22 Jun 2022
Thank you for your feedback Mark, we are currently in the process of updating all units as time and bookings permit. We are glad you enjoyed yourself and hope to see you at Blue Waters again in the future.

2/10 Terrible

ROBYN

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Blue waters 2 night stay 17/18 June
The residence was tired, rust around doors and shower in bathroom. Light was not working in main living area. Curtain eyelet in main bedroom broken and curtains too small for main bedroom window. Bathroom vanity old and toilet bowl showed it was replaced but needs cleaning badly. Too expensive for what we got. Garage windows dirty and too many spider webs!!!!!
Stayed 2 nights in Jun 2022
Response from Bluey on 22 Jun 2022
Thank you for your feedback Robyn, we are currently in the process of updating all the units. I have noted the issues you stated need addressing for the unit you stayed and we will rectify them. Hope to see you back again in the future.

8/10 Good

Katherine, Algester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasently supprised... After reading previous review, we were a bit worried. but when we arrived and got into our appartment we were pleasently supprised, the place was very large, very clean and tidy. yes the place is an older appartment, but there is everything you need. The only thing the place is missing is a heated Spa. would of loved to had a spa even though it was raining. Thank you for a great stay
Stayed 2 nights in May 2022
Response from Bluey on 17 May 2022
Thank you for your feedback Katherine, we are glad to hear that you enjoyed your stay at Blue Waters. We hope to see you back at Blue Waters again soon.

4/10 Poor

Trish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

6/10 Okay

Nicole

Travelled with family and small children
Liked: Staff & service
Generally adequate for the price but black mould around sink taps and drains made me feel grossed out. The actual unit other than that was acceptable and the reception staff were lovely.
Stayed 2 nights in Mar 2022
Response from Tamra on 25 Mar 2022
Hi Nicole, Thank you for your feedback. Sorry to hear about the mould around the taps, if you wouldnt mind messaging me your room number so I can rectify this immediately. We are currently updating all our apartments as well as deep cleaning them. We hope to see you again at Blue Waters in the future.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I think the property is an ideal place for families with young childen. Apartments face onto a nice pool area with secure and visable and bbq area inside pool area. The apartments need sunshades installed, very hot with sun on balconies and no shade on balconies during the day. The apartment I stayed in required new beds, beds very old and worn. also no lifts to upper floor apartments.
Stayed 4 nights in Feb 2022
Response from Bluey on 21 Mar 2022
Hi Robert, Thank you for your feedback, we are glad you enjoyed our outside areas. We will bring up the sunshade comment to our Body Corp for consideration. If you could please provide me with either your room number or booking name so we can get on to the beds. We are currently in the process of updating all the units and it helps to find out from the guests exactly what needs replacing. We wish we could install lifts but unfortunately that is not possible. We hope to see you back at Blue Waters again in the future. The Team @ Blue Waters

4/10 Poor

Delisa

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The pool was lovely. No air con in bedrooms. Mould on ceiling.
Stayed 5 nights in Jan 2022
Response from Helen on 10 Feb 2022
Thanks for your feedback Delisa, we do appreciate it. Best wishes from the team at Blue Waters.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Blue Waters on 18 Jan 2022
Thank

8/10 Good

Kim

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Location was fabulous! Pool was great always clean. Managers are lovely and friendly. Apartment was tired, run down. It felt dirty. Dust and food under main bed, all furniture was old and uncomfortable.
Stayed 8 nights in Jan 2022
Response from Helen on 18 Jan 2022
Thanks for taking the time to leave us your feedback. We do appreciate it and will pass your comments on to our housekeeping team and the owners. Best wishes from the team at Blue Waters

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On suite toilet seat stained, and really smelled of old urine. Air-con needed a piece of paper to hold open the swing mechanism. The lady at reception was not very helpful in getting extra toilet rolls. Television reception was rubbish. Would recommend staying somewhere else.
Stayed 14 nights in Nov 2021

4/10 Poor

Haylee

Travelled with family
Disliked: Amenities, property conditions & facilities
Unfortunately during our stay, the hot water in the unit didn’t work. We were offered to shower in a different unit, we took this offer, however the unit was a fair distance from our original unit. The complex itself was very dated. The room had a very musky smell and the air conditioner didn’t work properly. Pool area was nice and shaded. Overall, would not come back to stay at Blue Waters. Disappointed and dissatisfied.
Stayed 2 nights in Oct 2021
Response from Erika on 3 Nov 2021
Dear Haylee We are very sorry that you were disappointed in staying at Blue Waters Holiday Apartments. The hot water system has been fixed since, unfortunately with 42 apartments in the building somethings are bound to break down. We are in the process to up date some apartments where the owners are willing to do so. We wish you all the best and hope to see you return sometime in the future. You and your family stay safe:)

6/10 Okay

Lauren

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Ok accomodation, reflects the price as cheap and cheerful. Large pool, good for young kids. Good location, central to everything. Apartments very dated and lounges / furniture needs replacing. Aircon works but is super old and noisy. Some basic small things missing - mismatched glassware and not much in the cupboard. Soap bars provided in bathrooms but no shampoo / body wash etc. Tiny, narrow parking spots under the building - beware if you have an SUV or large car.
Stayed 2 nights in Oct 2021
Response from Josh on 12 Oct 2021
Thank you for your review, we really appreciate the feed back.

4/10 Poor

kayleen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Was happy until day before checkout. Having a celebration lunch when a staff member opened the door and asked when we were checking out. She wasnt even talking to us but was on the phone to someone else. So upsetting at a time when we eere celebrating son in laws 18th,Daughterin laws 25th the my Sons engsgement. Breech of privacy so bad
Stayed 4 nights in Sep 2021
Response from Josh on 12 Oct 2021
I am very sorry that house keeping disturbed your quiet enjoyment of your stay. This will not happen again should you wish to return some time in the future. Again very sorry

8/10 Good

Tara

Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great value for money with great views but there was a few things that were broken/not working that need to be updated. Id definitely stay there again but make sure there is enough garbage bags and toilet rolls before the office closes for the day.
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property is in a great location. Very clean. Master bed a little uncomfortable. Did the job and had a great holiday!
Stayed 7 nights in Jun 2021
Response from Erika on 14 Jul 2021
Thank you for staying at Blue Waters Holiday Apartments, we are very grateful for your feed back.

6/10 Okay

Verified traveller

Travelled with family
The pool was good, the apartment was functional but dated
Stayed 2 nights in Jun 2021
Response from Erika on 23 Jun 2021
Thank you for your feed back we really appreciate it.