Outdoor pool, pool loungers

Reviews of Gladstone Central Plaza

4.5 out of 5
Gladstone Central Plaza
52 Oaka Lane, Gladstone, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 156 out of 273 reviews" "
Rating 8 - Good. 75 out of 273 reviews" "
Rating 6 - Okay. 24 out of 273 reviews" "
Rating 4 - Poor. 14 out of 273 reviews" "
Rating 2 - Terrible. 4 out of 273 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Sarah

Travelled with family
Disliked: Property conditions & facilities
The property was not well stocked. We had no dish cloth or any way to wash dishes or clean kitchen. No oven mitts, had to use a bathroom towel. The desk lamp was broken and sagging down. The patio had obviously not been cleaned and had a thick layer of soot on all the patio furniture. Hot tub was cold. Not great value for price unfortunately.
Stayed 1 night in Mar 2024
Response from Peter B on 25 Mar 2024
Dear Sarah,Thank you for sharing your feedback regarding your recent stay. We apologise for the inconveniences you encountered during your visit. Your comments regarding the lack of amenities and cleanliness have been noted, and we will address these issues with our team to ensure they are promptly resolved. We appreciate your insights as they help us to improve our services for future guests. We hope to have the opportunity to better serve you in the future.Kind regards,Guest ServicesGladstone Central Plaza

8/10 Good

Sarah

Stayed 1 night in Mar 2024
Response from Peter B on 15 Apr 2024
Dear Sarah,Thank you for rating Gladstone Central Plaza! We're delighted you had a positive experience with us. If there are specific highlights of your stay or areas where you think we could improve, we would love to hear more about your visit. We look forward to welcoming you back in the future for an even better experience.Kind regards,Guest Services, Gladstone Central Plaza

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on 1 Mar 2024
Thank you Sarah for your score. We are glad you were satisfied with your stay.

8/10 Good

Darryn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Peter B on 13 Feb 2024
Dear Darryn,Thank you for sharing your rating of Gladstone Central Plaza. It's great to see that you had a positive experience with us. While we're happy you enjoyed your stay, we're always looking for ways to turn those 4 stars into 5.If there are specific areas you think we could improve on or moments that stood out to you during your visit, we'd love to hear more about it. Your insights are invaluable in helping us enhance our guest experience.We hope your travels bring you back our way soon for an even better stay.Kind regards,Guest Services, Gladstone Central Plaza.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from PeterB on 31 Jan 2024
Dear Valued Guest,Thank you for rating your stay at Gladstone Central Plaza with an 8 out of 10. We're happy that your visit was enjoyable. If there are any specific highlights or suggestions for improvement, we would love to hear them. Your feedback is crucial in helping us provide an even better experience for our guests. We hope to welcome you back soon for another pleasant stay.Kind regards,Guest Services, Gladstone Central Plaza

10/10 Excellent

Juliette

Stayed 1 night in Jan 2024
Response from PeterB on 31 Jan 2024
Dear Juliette,Thank you for choosing to stay with us and for your perfect score! We're thrilled that you had a great experience at our property. Your satisfaction is our top priority and we're delighted that we met your expectations. We hope to welcome you back to Gladstone Central Plaza in the future. Safe travels to your next destination!Kind regards,Guest ServicesGladstone Central Plaza

8/10 Good

Anne

Liked: Room comfort
New year visit
An email was sent to us but as we had already left home we did not receive it and consequently did not know where to get the keys from. Luckily there was someone else getting their keys and I asked if there was one for Gowman and they said yes. The bottom of the shower curtains were dirty and there were dirt spots on the carpet. The room was spacious and so we had plenty of room to move around. The bed was comfortable.
Stayed 2 nights in Dec 2023
Response from Peter B on 9 Jan 2024
Dear Anne,Thank you for your review of Gladstone Central Plaza. We are happy to hear that you had a comfortable stay with us and that you enjoyed our spacious room and bed. We are sorry to hear that you did not receive our email in time and that you had trouble getting the keys. We are also sorry to hear that the shower curtains and the carpet were not clean. We apologise for the inconvenience and we will take immediate action to improve our cleanliness and communication. We appreciate your feedback and your loyalty. We hope that you had a wonderful holiday season and wish you a prosperous new year ahead. We hope to see you again soon on your next visit to Gladstone.Kind Regards, Guest Services Gladstone Central Plaza

4/10 Poor

Duncan

Stayed 10 nights in Nov 2023
Response from Peter B on 1 Jan 2024
Dear Duncan,Thank you for taking the time to share your feedback regarding your recent stay. We apologise for any inconvenience you may have experiencedWe take all guest feedback seriously, and we appreciate your input. If you could provide us with more details about your stay and the specific issues you encountered, it would help us improve and address any concerns you may have.We hope to have the opportunity to welcome you back in the future and provide you with a better experience. We hope that you had a wonderful Christmas and we wish you a Happy New Year ahead. Kind Regards,Guest ServicesGladstone Central Plaza

10/10 Excellent

peter

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Property was in a great location to the main street and restaurants etc. Booking was easy online with Wot-if and check in was very professional. Unit was the two bedroom style and very clean and tidy. :}
Stayed 2 nights in Oct 2023
Response from PeterB on 30 Oct 2023
Dear Peter,Thank you for choosing to stay with us at Gladstone Central Plaza. We appreciate your 5-star review and that you found the property in a great location near the main street and restaurants. We're glad that your booking process was easy and that check-in was professional. Your feedback about the two-bedroom unit being clean and tidy is much appreciated. Travel safely to your next destination, and we look forward to the possibility of welcoming you back.Kind regards,Guest ServicesGladstone Central Plaza

8/10 Good

Mehdi

Stayed 3 nights in Oct 2023
Response from PeterB on 9 Oct 2023
Dear Mehdi,Thank you for choosing to stay with us at Gladstone Central Plaza. We are happy that you had a good time and enjoyed our hotel facilities, our convenient location and that you found our staff friendly & helpful.We appreciate your positive feedback and your rating. We hope to see you again soon and offer you another great experience.Kind regards,Guest ServicesGladstone Central Plaza

10/10 Excellent

Alia

Liked: Cleanliness, amenities, property conditions & facilities
What a fantastic large apartment. Better than expected.
Stayed 1 night in Aug 2023
Response from PeterB on 4 Sept 2023
Dear Alia,Thank you for your fantastic review and your five-star rating. We are thrilled that you were impressed by our large apartment. We hope you had a wonderful time in Gladstone and we look forward to when we can see you again.Kind regards,Guest ServicesGladstone Central Plaza

2/10 Terrible

Timothy

Stayed 7 nights in Aug 2023
Response from PeterB on 28 Aug 2023
Dear Timothy,We are sorry to hear that you had a bad experience with us. We would like to know more about what went wrong during your stay. Please contact us at our property email let us know how we can improve our service and facilities.Please have a safe and enjoyable trip to your next destination.Kind regards,Guest ServicesGladstone Central Plaza

10/10 Excellent

Sharon

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from PeterB on 21 Aug 2023
Dear Sharon,Thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed your stay at our hotel.We look forward to welcoming you back soon!Kind regards, Guest Services Gladstone Central Plaza

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
So disappointed with our stay here. We arrived on a Sunday and the front desk was closed. We called to get access to the lock box to get our cards. The unit was large which was the only good thing about it. First of all, it smelled horribly. It was SO bad we had to open all window. Secondly, the place was not clean. There was gunk on the kitchen appliances, the bin in the toilet was rusted and mouldy, carpets were soiled in some areas and the window coverings had splashes of something (god knows what) all over them. We immediately called down to the office and was left on hold for almost 10 minutes (even though they answered right away when we first arrived). We tried again with no luck. I sent them an email letting them know we were not happy with our room and we’re hoping to get a different suit, but received no reply. Because we were just passing through and just needed a place to sleep for the night we toughed it out. I would definitely NOT recommend this place. The smell lingered in our luggage for days. Quite disgusting. For the price we paid, we definitely felt ripped off. Honestly, the worst accommodations I’ve ever stayed at. No exaggeration. I would NOT recommend this place to my worst enemy.
Stayed 1 night in Jul 2023
Response from PeterB on 21 Jul 2023
Dear Lisa,We apologise for the inconvenience and discomfort you experienced during your stay. We take cleanliness and hygiene very seriously, and we will investigate what went wrong with our team. We also apologise for the lack of communication and assistance from our front desk Please note we only man the front desk 8am - 8pm and after hours can be a little difficult to get hold of someone. However, we will endeavour to improve our customer service and responsiveness. We value your feedback and we hope you will give us another chance to make it up to you in the future.Kind regardsGuest ServicesGladstone Central Plaza

10/10 Excellent

Lisa

Stayed 1 night in May 2023
Response from PeterB on 20 Jun 2023
Dear Lisa,We are thrilled by your wonderful review and your perfect rating. We can't wait to have you back with us soon.Kind regards,Guest ServicesGladstone Central Plaza

2/10 Terrible

Jess

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from PeterB on 22 May 2023
Dear Jess,Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your time and value your opinion.We apologise for any inconveniences you may have experienced during your stay. If you have any comments or suggestions, please feel free to reach out to us. We would welcome the opportunity to make it right.Kind regards,Guest ServicesGladstone Central Plaza

8/10 Good

Lee

Stayed 2 nights in Mar 2023
Response from PeterB on 26 Mar 2023
Dear Lee,Thank you for taking the time to review your recent stay. We appreciate your positive feedback and are glad to see that you had a good experience with us. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Kind Regards,Guest ServicesGladstone Central Plaza

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very Good quality unit, quiet and well maintained
Stayed 1 night in Feb 2023
Response from PeterB on 6 Feb 2023
Hi Cassandra Thanks for your review! Our team works hard to ensure all our units are of high quality and well-maintained for a comfortable and enjoyable stay. We're glad you appreciated the quiet and peaceful atmosphere. Please come and visit us again soonKind Regards,Guest ServicesCentral Apartment Group.

8/10 Good

cole

Response from PeterB on 10 Mar 2023
Dear Cole,Thank you for choosing us. We hope that you had a comfortable and enjoyable stay.If there is anything we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back in the future.Kind Regards,Guest ServicesGladstone Downtown Central Apartment Hotel

6/10 Okay

Hayden

Travelled with family
Liked: Amenities
Generally good but requires maintenance. Entry door had electronic key removed and required manual key. Balcony door had no latch - would have been an issue with younger children. Bathroom door did not latch or lock had to place luggage behind door so that our teenage daughters had some privacy.
Response from PeterB on 18 Jan 2023
Hi HaydenThank you for your review and for staying with usWe do appreciate all your comments and feedback and will work toward making improvements as required, to ensure all our guests are well-catered for. We wish you safe travels and a wonderful 2023Kind RegardsGuest ServicesCentral Apartment Group

10/10 Excellent

Len

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is located within walking distance to the CBD of Gladstone, Dining is within the CBD. Property was clean and presentable
Stayed 1 night in Oct 2022

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Was lovely, well equipped room.. Staff were very helpful
Stayed 2 nights in Sep 2022
Response from PeterB on 6 Oct 2022
Hi KathleenThank you for your great reviewWe are pleased you were happy and hope to see you back again soonKind Regards Customer ServiceCentral Apartment Group

4/10 Poor

Rodney

Stayed 1 night in Sep 2022
Response from PeterB on 27 Sept 2022
Hi Rodneywe are sorry your stay was not as you expected and rest assured are working always to improve our facilities We hope you've had a comfortable trip home and look forward to seeing you again!Kind Regards Central Apartment GroupGuest Services

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2022
Response from PeterB on 12 Sept 2022
Hi ScottSo pleased to see your 10/10 review!We do try hard to make sure everything is just perfect for our guests So thank you again and we look forward to your return visit someday soon.Kind Regards Central Apartment Group

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great for our short stay! Had everything we needed. We checked in after hours and the instructions were clear. Thank you
Stayed 2 nights in Jul 2022
Response from Ash on 19 Jul 2022
Thank you for your review, we hope you enjoyed your stay. Reservations Team

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
modern rooms and everything close by
Stayed 2 nights in Jun 2022
Response from Ben on 24 Jun 2022
Hi Craig, Thank you for your excellent review of Gladstone Central Plaza. We are proud to see that the location was excellent. We wish you all the best and look forward to seeing you again soon!

10/10 Excellent

Helen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

6/10 Okay

Hamish

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I understand it was a public holiday but some personal engagement would have been nice. $500 for two nights and we didn’t see or speak to anyone from the property. That said, the apartment itself was faultless, very clean and comfortable. We will come back and recommend.
Stayed 2 nights in Apr 2022
Response from Ben on 31 May 2022
Hi Hamish, Thank you for your review of Gladstone Central Plaza. We appreciate your comments regarding the housekeeping and customer service. We wish you all the best and safe travels.

10/10 Excellent

Bryan, Cold Spring Harbor

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great clean place and plenty of room for 6
Stayed 1 night in Mar 2022

8/10 Good

Rob

Travelled with family
Liked: Cleanliness, amenities
Could do with a few updates like the Bins and toilet brushes were rusting and the showers need to be cleaned in the bases properly. Bottle open for the kitchen and fill the ice tray when doing the room service. Additional pilow for the main bed as well would have been better than the one.
Stayed 1 night in Mar 2022

10/10 Excellent

Dimity

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Family of Four staying for only one night. 2 Bed apartment was ideal and staff at reception were really helpful with advice for eating dinner. They even offered to drive us to the closest supermarket. Recommended
Stayed 1 night in Jan 2022
Response from Wendy on 15 Jan 2022
Thank you for taking the time to post this review. We look forward to seeing you again some time

8/10 Good

Uday

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Neat and clean
Stayed 2 nights in Jan 2022
Response from Wendy on 15 Jan 2022
Thank you

8/10 Good

David

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very convenient, spacious and comfortable
Stayed 1 night in Jan 2022
Response from Wendy on 15 Jan 2022
Thank you

6/10 Okay

Paul

Travelled with family
Liked: Amenities
Disliked: Cleanliness
A very well located property close to the CBD and East Shores precinct that was good for a family holiday.
Stayed 4 nights in Dec 2021
Response from Wendy on 15 Jan 2022
Thank you - we agree. We are well situated and have lovely facilities clo9se at hand

10/10 Excellent

Phoebe

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The managers are more than helpful. Due to unpredictable weather we had to change the dates twice, we are very lucky to have find a place that agree to accommodate us. Thank you.
Stayed 2 nights in Dec 2021
Response from Wendy on 15 Jan 2022
Thank you for your review. We hope you can visit us again soon

10/10 Excellent

Chao Hung S

Stayed 2 nights in Dec 2021
Response from Wendy on 1 Jan 2022
We are pleased that you enjoyed your short stay with us and look forward to your next visit.

6/10 Okay

allan

Stayed 6 nights in Dec 2021
Response from Alik on 30 Dec 2021
Thank you

4/10 Poor

Peta

Travelled with family
Disliked: Cleanliness, property conditions & facilities
After check in we went to our room when we walked in the stench made us walk out again and complain,long story short the rubbish bin had not been emptied in 16 days.Moved to another room but was very unclean and dirty.
Stayed 1 night in Dec 2021
Response from Alik on 30 Dec 2021
We apologise for the bin and we are happy we could upgrade you

4/10 Poor

Linda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The layout of the apartment was spacious and the location was central to the main Street. The apartment was dirty and covered in dust on every surface. It was in need of a proper clean. The skirting boards were covered in dust, the dishwasher, washing machine and dryer all had ingrained dirt.The carpets were very old and stained. We had to ask for someone to come and vacuum the carpet and floors as it looked like they hadn’t been cleaned prior to our arrival. The light in the kitchen didn’t work but was fixed promptly once we let reception know. The walls were all marked and in need of a paint job. The fans were covered in dust. The bathrooms both had dust stains on the floor. The furniture had seen better days. All in all the apartment definitely needs some TLC. The pool was green and unusable. The carpets in the hallways were stained and dirty. When we arrived we were given a room and when we opened the door we were both shocked as it had not been cleaned and there was dirty linen on the floor and the apartment had not been cleaned. We went back to reception and were offered another room. I will say the man at the front desk was very accomodating and helpful. The motel is let down in its current state by bad house cleaning and is in desperate need of a revamp.
Stayed 2 nights in Nov 2021
Response from Alik on 9 Dec 2021
Thank you for your review. If you had asked our front desk manager would have upgraded you

6/10 Okay

Andrew

Central to city and amenities
Stayed 3 nights in Nov 2021
Response from Alik on 9 Dec 2021
Thank you

8/10 Good

Dion L

Stayed 2 nights in Nov 2021
Response from Alik on 9 Dec 2021
Thank you

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, room comfort
Gladstone Central Plaza review
Great place to stay very clean & comfortable & good location.
Stayed 2 nights in Oct 2021
Response from Wendy on 26 Oct 2021
We're glad you enjoyed your stay, Steven and hope to see you again soon Kind regards GCP

8/10 Good

Janiene

Stayed 2 nights in Oct 2021
Response from Wendy on 26 Oct 2021
Thanks Janiene We hope you can stay with us again soon Kind regards, GCP

8/10 Good

Michael

Stayed 1 night in Oct 2021
Response from Reception on 24 Oct 2021
Thank you for staying with us at GCP, Michael. We hope to see you again in the future.

4/10 Poor

Nick

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointing!!! Compared to the photos on Lastminute.com the place is so old the carpet had stains everywhere there was peanut shells on the floor and under the lounge. Going off the photos when we booked we there was a nice view off the balcony, our view was of the driveway and we looked directly into the house next door so we had to keep the curtains closed so they couldn’t just sit there and watch what we were doing.we actually decided after being there for about 30minutes that we would just stay one night and keep driving. We asked the lady on the counter if there was any chance of a refund but she said it’s out of her hands as it’s through Expedia which I guess is fine we should have just booked one night. Over all very disappointing would never stay again or tell anyone to stay there.
Stayed 2 nights in Oct 2021
Response from Reception on 21 Oct 2021
Thanks for the feedback Nick. We will take up the cleaning issues with housekeeping. We do try to put bookings in higher apartments for the view but as we were heavily booked, your booking which was booked on the day of your arrival, was put in to the only apartment available on the day which was on the lower floor. The view unfortunately we would not be able to change. Our building will be painted and new carpets in the coming months. We're sorry for the inconvenience caused to you on your journey. Kind regards GCP

10/10 Excellent

Jane

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in after hours, fantastic location, great rooms
Stayed 2 nights in Oct 2021
Response from Wendy on 20 Oct 2021
Thank you for the review. We're pleased that you enjoyed your stay with us. Regards Gladstone Central Plaza

6/10 Okay

Jennifer

Stayed 2 nights in Oct 2021
Response from Wendy on 9 Oct 2021
Thank you Jennifer

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy access to the property (as we were arriving late Sunday afternoon). Easy check out. Great location, easy walk down to the harbour.
Stayed 1 night in Sep 2021
Response from Wendy on 9 Oct 2021
Thanks Benjamin We are very centrally located with lovely parks, cafes, restaurants in walking distance. We're please that you enjoyed your stay and look forward to seeing you again some time soon.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2021
Response from Wendy on 9 Oct 2021
Thank you for your feedback Christine