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Reviews of The Prestige Hotel Penang

4.5 out of 5
The Prestige Hotel Penang
8 Gat Lebuh Gereja, George Town

Reviews

9.4

Exceptional

Rating 10 - Excellent. 292 out of 413 reviews" "
Rating 8 - Good. 91 out of 413 reviews" "
Rating 6 - Okay. 20 out of 413 reviews" "
Rating 4 - Poor. 7 out of 413 reviews" "
Rating 2 - Terrible. 3 out of 413 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chwee Kuong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and comfortable accommodation
Stayed 2 nights in May 2024
Response from The Prestige Hotel Penang on 27 May 2024
Dear Chwee Kuong, thank you for choosing to stay with us. We are delighted to hear that you had a wonderful experience during your stay. Your feedback is highly valued, and we sincerely appreciate you taking the time to share it with us. Hope to see you again. Stay prestigious, Melvin Ooi General Manager

10/10 Excellent

PAVITHRE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property for business travellers.
Stayed 1 night in May 2024
Response from The Prestige Hotel Penang on 27 May 2024
Dear Pavithre, thank you for choosing to stay with us. We are delighted to hear that you had a wonderful experience during your stay. Your feedback is highly valued, and we sincerely appreciate you taking the time to share it with us. Hope to see you again. Stay prestigious, Melvin Ooi General Manager

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING experience from the staff and hotel itself. Overally accommodating and extremely nice. Rooms are extremely clean and well kept. Will stay here again if in Penang!
Stayed 3 nights in May 2024
Response from The Prestige Hotel Penang on 13 May 2024
Dear Steven, Thank you for choosing to stay with us. We are delighted to hear that you had a wonderful experience during your stay. Your feedback is highly valued, and we sincerely appreciate you taking the time to share it with us. Hope to see you again. Stay prestigious, Melvin Ooi General Manager

8/10 Good

Ma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間內的電視喇叭出現雜聲，May be aged … 床單有少污跡，不能接受於5星級酒店吧！
Stayed 3 nights in May 2024
Response from The Prestige Hotel Penang on 13 May 2024
Dear Ma, Thank you so much for choosing to stay with us, and thank you for your highlight. We will look into this to improve our guest experience. We sincerely thank you for taking the time to give us your sincere feedback. Hope to see you again! Stay prestigious, Melvin Ooi General Manager

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

T Ramani Kovalan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like to thank all the staff who have been helpful and courteous during our stay especially the Nepalese workers.
Stayed 3 nights in Apr 2024
Response from The Prestige Hotel Penang on 22 Apr 2024
Dear T Ramani Kovalan, thank you for choosing to stay with us. We are delighted to hear that you had a wonderful experience during your stay. Your feedback is highly valued, and we sincerely appreciate you taking the time to share it with us. Hope to see you again. Stay prestigious, Melvin Ooi General Manager

10/10 Excellent

Shravan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was really good...the places to be visited are all nearby...
Stayed 2 nights in Apr 2024
Response from The Prestige Hotel Penang on 12 Apr 2024
Dear Shravan, thank you for choosing to stay with us. We are delighted to hear that you had a wonderful experience during your stay. Your feedback is highly valued, and we sincerely appreciate you taking the time to share it with us. Hope to see you again. Stay prestigious, Melvin Ooi General Manager

10/10 Excellent

JULIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Siobhan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly beautiful hotel with really friendly and helpful staff. Great amenities and exceptional service. Highly recommend.
Stayed 6 nights in Mar 2024
Response from The Prestige Hotel Penang on 29 Mar 2024
Dear Siobhan, thank you for choosing to stay with us. We are delighted to hear that you had a wonderful experience during your stay. Your feedback is highly valued, and we sincerely appreciate you taking the time to share it with us. Hope to see you again. Stay prestigious, Melvin Ooi General Manager

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Lots of dining options
Stayed 2 nights in Mar 2024
Response from The Prestige Hotel Penang on 29 Mar 2024
Dear Patricia, thank you for choosing to stay with us. We are delighted to hear that you had a wonderful experience during your stay. Your feedback is highly valued, and we sincerely appreciate you taking the time to share it with us. Hope to see you again. Stay prestigious, Melvin Ooi General Manager

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel and great staff.
Stayed 4 nights in Mar 2024
Response from The Prestige Hotel Penang on 29 Mar 2024
Dear Simon, thank you for choosing to stay with us. We are delighted to hear that you had a wonderful experience during your stay. Your feedback is highly valued, and we sincerely appreciate you taking the time to share it with us. Hope to see you again. Stay prestigious, Melvin Ooi General Manager

10/10 Excellent

sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly as imaged..close to shopping..beautuful rooms and pool area
Stayed 3 nights in Mar 2024
Response from The Prestige Hotel Penang on 18 Mar 2024
Dear Sheila, thank you for choosing to stay with us. We are delighted to hear that you had a wonderful experience during your stay. Your feedback is highly valued, and we sincerely appreciate you taking the time to share it with us. Hope to see you again. Stay prestigious, Melvin Ooi General Manager

8/10 Good

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all in all a good hotel in penang.
Stayed 2 nights in Mar 2024
Response from The Prestige Hotel Penang on 12 Apr 2024
Dear Christian, thank you for choosing to stay with us. We are delighted to hear that you had a wonderful experience during your stay. Your feedback is highly valued, and we sincerely appreciate you taking the time to share it with us. Hope to see you again. Stay prestigious, Melvin Ooi General Manager

10/10 Excellent

ASHOK LALCHAND

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Gunalan, Ann Arbor

Stayed 2 nights in Feb 2024

8/10 Good

shunxing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
generally， it was good. breakfast so so. location isn't conveniencely.
Stayed 2 nights in Feb 2024
Response from The Prestige Hotel Penang on 4 Mar 2024
Dear Shunxing, thank you so much for sharing your stay experience with us. We hope to see you again soon. Regards, Melvin Ooi General Manager

8/10 Good

james

Liked: Cleanliness, property conditions & facilities, room comfort
A good option in Georgetown
The Prestige did not exude the experience i expected at a supposedly luxury hotel. The welcome experience was average at best and the welcome drink was poor - basically a can of Carlsberg in a bar area with zero atmosphere. Rooms are modern and interesting but ultimately the glass box shower is impractical style over substance. Really enjoyed the roof top pool and the different seating options which was ideal on the hottest days. We had to call to have towels replaced as they werent reprovided after cleaning for example.
Stayed 3 nights in Jan 2024
Response from The Prestige Hotel Penang on 13 Feb 2024
Dear James, thank you so much for sharing your stay experience. Your feedback is highly valued, and we sincerely appreciate you taking the time to share it with us. Hope to see you again. Stay prestigious, Melvin Ooi General Manager

10/10 Excellent

bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Penang! Definetely worth it!
O hotel é muito bem localizado, com excelente nível de serviço. Eu fui muito bem recebido e eles fizeram de tudo para que minha estadia fosse maravilhosa. Precisei fazer check-out mais tarde e eles me permitiram. Recomendo muito!!!
Stayed 2 nights in Feb 2024
Response from The Prestige Hotel Penang on 7 Feb 2024
Dear Bruno, thank you for choosing to stay with us. We are delighted to hear that you had a wonderful experience during your stay. Your feedback is highly valued, and we sincerely appreciate you taking the time to share it with us. Hope to see you again. Stay prestigious, Melvin Ooi General Manage

10/10 Excellent

GiGi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Donald, Winnipeg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Ken Yin sang

Stayed 3 nights in Jan 2024

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Gorgeous room but no beauty sleep
Very stylish design but the bedroom is not comfortable - the aircon panel has a bright green indicator facing the bed and the clock panel with bright green letters make it very jarring for those sensitive to light. my sleep quality is quite poor as a result. Our suite has the bedroom on top but toilet is below so for those who need the toilet in the middle of the night , this room is not the best. The minibar offers some snacks , beer and a complimentary bottle of wine which is a nice touch Hotel.com members don't get any privileges here unfortunately
Stayed 2 nights in Jan 2024
Response from The Prestige Hotel Penang on 15 Jan 2024
Dear Guest, thank you for choosing to stay with us and for sharing your stay experience. Your feedback is essential to us as it helps us identify areas for improvement and ensure a better experience for our guests. We sincerely appreciate you taking the time to share it with us. Hope to see you again. Stay prestigious, Melvin Ooi General Manager

10/10 Excellent

Kian Boon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Jacqueline

Liked: Cleanliness
Stayed 2 nights in Dec 2023

6/10 Okay

Tobias

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property in a great location in Georgetown. This is certainly going to be our go to place next time we visit. Staff was very helpful with parking.
Stayed 5 nights in Nov 2023
Response from The Prestige Hotel Penang on 27 Nov 2023
Dear Christopher, thank you for choosing to stay with us. We are delighted to hear that you had a wonderful experience during your stay. Your feedback is highly valued, and we sincerely appreciate you taking the time to share it with us. Hope to see you again. Stay prestigious, Melvin Ooi General Manager

10/10 Excellent

Ken Yin sang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staffs were wonderful and helpful… for sure will stay there again if ever visit penang.. Breakfast staffs were also very good..
Stayed 4 nights in Oct 2023
Response from The Prestige Hotel Penang on 24 Oct 2023
Dear Ken Yin Sang, Thank you for choosing to stay with us. We are delighted to hear that you had a wonderful experience during your stay. Your feedback is highly valued, and we sincerely appreciate you taking the time to share it with us. Hope to see you again. Stay prestigious, Melvin Ooi General Manager

8/10 Good

TACHENG

Stayed 2 nights in Sep 2023

8/10 Good

Roberto, miami

Stayed 2 nights in Aug 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Aug 2023

10/10 Excellent

Stewart

Stayed 1 night in Jul 2023

8/10 Good

DE SOUZA MARC

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was hospitable n pleasant u would stay there again when I visit penang
Stayed 4 nights in Jul 2023
Response from Melvin Ooi General Manager on 20 Jul 2023
Dear guest, Thank you for choosing to stay with us. We are delighted to hear that you had a wonderful experience during your stay. Your feedback is highly valued, and we sincerely appreciate you taking the time to share it with us. Hope to see you again. Stay Prestigious

10/10 Excellent

Yvonne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A memorable stay
Greeted by friendly and attentive staff
Stayed 2 nights in Jun 2023
Response from Melvin Ooi General Manager on 6 Jul 2023
Dear Yvonne, Thank you for choosing to stay with us. We are delighted to hear that you had a wonderful experience during your stay. Your feedback is highly valued, and we sincerely appreciate you taking the time to share it with us. Hope to see you again. Stay Prestigious,

10/10 Excellent

Noriko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a nice stay, except for the late checkin which is expected to be 3pm but delayed, however it provided welcome drink and some snacks at a nice place so it still be okay. Room was really nice, totally enjoyed about it.
Stayed 2 nights in Jun 2023
Response from Melvin Ooi General Manager on 20 Jun 2023
Dear Noriko, Thank you so much for choosing to stay with us. It's heart-warming to hear that you had a wonderful stay with us! We sincerely thank you for taking the time to give us your sincere feedback. Hope to see you again! Stay prestigious,

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are well furnished and in tip top condition. Complimentary mini bar and movies were a nice gesture.
Stayed 2 nights in Jun 2023
Response from Melvin Ooi on 17 Jun 2023
Dear Lawrence Great that you enjoyed your stay with us and we hope to see you again soon.RegardsMelvin OoiGeneral Manager

10/10 Excellent

Tony

Great comfort and location
Wonderful hotel, great seeing and extremely comfortable rooms.
Stayed 2 nights in May 2023
Response from Melvin Ooi on 17 Jun 2023
Dear Tony,Tha nk you for the perfect rating and we hope to see again soon.Regards,Melvin OoiGeneral Manager

10/10 Excellent

andy, Avondale Heights

Stayed 2 nights in Apr 2023
Response from Melvin Ooi on 17 Jun 2023
Dear Andy,Thank you for the perfect rating and we hope to see you again.Regards,Melvin OoiGeneral Manager

8/10 Good

Bissan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, central and modern
Stayed 3 nights in May 2023
Response from The Prestige Hotel Pg on 8 May 2023
Dear Ying, Warmest greetings from The Prestige Hotel, Penang. Thank you so much for choosing to stay with us. It's heart-warming to hear that you had a wonderful stay with us! We sincerely thank you for taking the time to give us your sincere feedback. Hope to see you again! Stay Prestigious, Melvin Ooi General ManagerHighlightDear Bissan Warmest greetings from The Prestige Hotel, Penang.Thank you so much for choosing to stay with us. It's heart-warming to hear that you had a wonderful stay with us and thank you for your highlight. We will look into this to improve our guest experience. We sincerely thank you for taking the time to give us your sincere feedback. Hope to see you again!Stay Prestigious, Melvin Ooi General Manager

10/10 Excellent

Beth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved, would stay again!
Great location, loved the ambiance of the place. Quite an interesting concept (it's designed after a movie of the same name). Staff were overall helpful. The beds and pillows and linens were sooooo comfortable. Very clean hotel.
Stayed 3 nights in Apr 2023
Response from The Prestige Hotel Pg on 8 May 2023
Dear Beth, Warmest greetings from The Prestige Hotel, Penang. Thank you so much for choosing to stay with us. It's heart-warming to hear that you had a wonderful stay with us! We sincerely thank you for taking the time to give us your sincere feedback. Hope to see you again! Stay Prestigious, Melvin Ooi General ManagerHighlightDear Eva, Warmest greetings from The Prestige Hotel, Penang.Thank you so much for choosing to stay with us. It's heart-warming to hear that you had a wonderful stay with us and thank you for your highlight. We will look into this to improve our guest experience. We sincerely thank you for taking the time to give us your sincere feedback. Hope to see you again!Stay Prestigious, Melvin Ooi General Manager

8/10 Good

CHUI HEE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 2 nights in Apr 2023
Response from The Prestige Hotel Pg on 5 May 2023
Dear Chui Hee, Warmest greetings from The Prestige Hotel, Penang. Thank you so much for the rating given! It's heart-warming to hear that our service is up to your expectations! Hope to see you again! Stay Prestigious, Melvin Ooi General ManagerBad ReviewDear Guest, Warmest greetings from The Prestige Hotel, Penang!Thank you so much for choosing to stay with us. We sincerely apologize for the inconvenience caused during your stay. Rest assured that we have taken your feedback into serious consideration and are now taking the necessary actions to provide an exceptional guest experience. I hope that we could slowly regain your trust in our organization should you give us the opportunity in the near future.Stay Prestigious, Melvin Ooi General Manager

10/10 Excellent

Gordon Shi Nan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
The whole building is beautiful and room is clean and well maintained. Staff is extremely helpful and polite. Enjoyed my stay in the hotel a lot. Will surely revisit the hotel again.
Stayed 2 nights in Apr 2023
Response from The Prestige Hotel Pg on 5 May 2023
Dear Gordon, Warmest greetings from The Prestige Hotel, Penang. Thank you so much for choosing to stay with us. It's heart-warming to hear that you had a wonderful stay with us! We sincerely thank you for taking the time to give us your sincere feedback. Hope to see you again! Stay Prestigious, Melvin Ooi General Manager

10/10 Excellent

Henry, Closter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay. Close to restaurants and old town
Stayed 3 nights in Apr 2023
Response from The Prestige Hotel Pg on 5 May 2023
Dear Henry, Warmest greetings from The Prestige Hotel, Penang. Thank you so much for choosing to stay with us. It's heart-warming to hear that you had a wonderful stay with us! We sincerely thank you for taking the time to give us your sincere feedback. Hope to see you again! Stay Prestigious, Melvin Ooi General Manager

10/10 Excellent

Shu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are efficient, well trained, very helpful, happy and nice. Pleasant stay
Stayed 2 nights in Apr 2023
Response from The Prestige Hotel Pg on 20 Apr 2023
Dear Shu, Warmest greetings from The Prestige Hotel, Penang. Thank you so much for choosing to stay with us. It's heart-warming to hear that you had a wonderful stay with us! We sincerely thank you for taking the time to give us your sincere feedback. Hope to see you again! Stay Prestigious, Melvin Ooi General Manager

10/10 Excellent

YU YUN

Stayed 1 night in Apr 2023
Response from The Prestige Hotel Pg on 20 Apr 2023
Dear Yu Yun, Warmest greetings from The Prestige Hotel, Penang. Thank you so much for the rating given! It's heart-warming to hear that our service is up to your expectations! Hope to see you again! Stay Prestigious, Melvin Ooi General Manager

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from The Prestige Hotel Pg on 20 Apr 2023
Dear Daniel, Warmest greetings from The Prestige Hotel, Penang. Thank you so much for the rating given! It's heart-warming to hear that our service is up to your expectations! Hope to see you again! Stay Prestigious, Melvin Ooi General Manager

10/10 Excellent

Yu Jing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and newer hotel in down center. It takes 10 minutes walk without sidewalks to get to good dining area.
Stayed 4 nights in Apr 2023
Response from The Prestige Hotel Pg on 12 Apr 2023
Dear Yu Jing, Warmest greetings from The Prestige Hotel, Penang. Thank you so much for choosing to stay with us. It's heart-warming to hear that you had a wonderful stay with us! We sincerely thank you for taking the time to give us your sincere feedback. Hope to see you again! Stay Prestigious, Melvin Ooi General Manager

6/10 Okay

Ming Yau

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
cleaning needs to improve. can see obvious dust. breakfast is lousy. actually nothing special even a street street is better.
Stayed 1 night in Mar 2023
Response from The Prestige Hotel Pg on 7 Apr 2023
Dear Ming Yau, Warmest greetings from The Prestige Hotel, Penang.Thank you so much for choosing to stay with us. It's heart-warming to hear that you had a wonderful stay with us and thank you for your highlight. We will look into this to improve our guest experience. We sincerely thank you for taking the time to give us your sincere feedback. Hope to see you again!Stay Prestigious, Melvin Ooi General Manager

10/10 Excellent

Elizabeth P.

Stayed 2 nights in Apr 2023
Response from The Prestige Hotel Pg on 7 Apr 2023
Dear Elizabeth, Warmest greetings from The Prestige Hotel, Penang. Thank you so much for the rating given! It's heart-warming to hear that our service is up to your expectations! Hope to see you again! Stay Prestigious, Melvin Ooi General Manager

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. I found the staff to be very professional and courteous. My room was very spacious and comfortable. The pool area, although not huge, was a great place to cool off. The hotel is close to dining areas like Little India and the Jetty area.
Stayed 4 nights in Mar 2023
Response from The Prestige Hotel Pg on 21 Mar 2023
Dear Dale, Warmest greetings from The Prestige Hotel, Penang. Thank you so much for choosing to stay with us. It's heart-warming to hear that you had a wonderful stay with us! We sincerely thank you for taking the time to give us your sincere feedback. Hope to see you again! Stay Prestigious, Melvin Ooi General Manager

6/10 Okay

Vivian

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Overpriced for this type of room and facilities. The lighting should be brighter, especially along the corridors.
Stayed 2 nights in Mar 2023
Response from The Prestige Hotel Pg on 21 Mar 2023
Dear Vivian, Warmest greetings from The Prestige Hotel, Penang.Thank you so much for choosing to stay with us. It's heart-warming to hear that you had a wonderful stay with us and thank you for your highlight. We will look into this to improve our guest experience. We sincerely thank you for taking the time to give us your sincere feedback. Hope to see you again!Stay Prestigious, Melvin Ooi General Manager