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Reviews of Novotel Genova City

4 out of 5
Novotel Genova City
Via Antonio Cantore 8, Genoa, GE

Reviews

7.4

Good

Rating 10 - Excellent. 208 out of 999 reviews" "
Rating 8 - Good. 420 out of 999 reviews" "
Rating 6 - Okay. 242 out of 999 reviews" "
Rating 4 - Poor. 86 out of 999 reviews" "
Rating 2 - Terrible. 43 out of 999 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Silvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the hotel was very good. It is located far from the historic center, but it is easy to get around by public transportation. The breakfast buffet should change a bit between days, as it gets boring after eating the same thing for several days.
Stayed 2 nights in Mar 2024

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities
amazing
Stayed 1 night in Nov 2023

6/10 Okay

Roland

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Check in was quick. Thought hotel is smoke free, but our room had a very heavy cigarette smell, but we didn't bother to complain as we went straight to bed after a tiring trip.
Stayed 1 night in Oct 2023

10/10 Excellent

Maurizio, Guaynabo

Stayed 1 night in Oct 2023

4/10 Poor

Natalia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2023

2/10 Terrible

JONATHAN

Travelled with family
Disliked: Property conditions & facilities
Picked as a stop off route on our way further south. I’d pick somewhere else next time. Handy spot for the port but not much else. The car park was tight and the electric charging point was iced by big SUVs. It felt unsafe in the local area. It is some distance away from the old town and nicer places to eat.
Stayed 1 night in Aug 2023

4/10 Poor

Tristan

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
It was really noises due to tons of kids, there was stains on the towels and sheets. Aswell the location was very far from restaurants and a sketchy walk at night to get to anything in the city. I would never book this hotel again.
Stayed 1 night in Aug 2023

8/10 Good

Letizia

Stayed 1 night in Aug 2023

8/10 Good

michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was ok , great that it’s got a pool , but area around it not very big so gets very busy , hotel room lighting could be better and the shower needs unblocking .
Stayed 1 night in Aug 2023

10/10 Excellent

Aris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, friendly staff
Stayed 1 night in Jun 2023

6/10 Okay

David

Travelled with family and small children
Liked: Cleanliness, staff & service
The property check-in staff was very good. I am giving law rating primarily for my room having no air conditioning, even though it was advertised as having one. It's common place in Italy, but there was a reason I chose this well-known brand, namely to avoid such issues.
Stayed 1 night in Jun 2023
Response from Rocco on 16 Jun 2023
Dear David,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Rocco

6/10 Okay

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room really small
Stayed 1 night in Apr 2023
Response from Rocco on 16 May 2023
Dear Sam,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Rocco

4/10 Poor

Shawn

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Great staff
Hotel staff were great.
Stayed 2 nights in Apr 2023
Response from Rocco on 16 May 2023
Dear Shawn,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Rocco

10/10 Excellent

Michel

Stayed 1 night in Feb 2023

10/10 Excellent

Julie-Anne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, good breakfast. Easily accessible from the highway with parking
Stayed 1 night in Nov 2022

8/10 Good

Carrie

Liked: Staff & service, amenities
Dated.
Stayed 2 nights in Sep 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Aug 2022

2/10 Terrible

Inna

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is super old. Rooms (especially carpets) are dirty. Bathroon is just terrible.The price and quality doesn't match at all. It is defenitely not 4 stars hotel. To get in the restaurant for the brekfast you have to wait 30 minutes in a queue. To get coffee at the breakfast - 15 minutes in the line.
Stayed 2 nights in Jul 2022
Response from Enrico P. on 8 Aug 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

8/10 Good

Darren

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great hotel for a 5 night stay, close to transport links into the main areas of the city. With a good restaurant and another excellent restaurant nearby. Breakfast was good and room was fine for us as a family of four.
Stayed 5 nights in Jul 2022

10/10 Excellent

meiry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Mario L

Stayed 1 night in Sep 2021

8/10 Good

C D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As usual a very good stay
Stayed 1 night in Sep 2021

6/10 Okay

Nizar

Travelled with family
Adventure
The staff are avaricious and the people
Stayed 3 nights in Aug 2021
Response from Enrico P. on 31 Aug 2021
Dear Guest, thanks for your review. We will carry out all the necessary checks to ensure that such situations will not occur in the future with other guests. Thanks Again, your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Greetings from all the staff. Best regards,

2/10 Terrible

Nir

Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Expensive hotel for the service, location. The location of the hotel not too pleasant, far from city amenities apart from the port. If one wants to get closer to the sea, shall book a hotel on the opposite side of Genoa. The hotels’ pool was really small and there were alowed only 6 people swimming and little bit more for sunbathing. The pool was open just 8 hours a day from 12 to 8.. Not convenient. Also the prices of products in the minibar were not shown anywhere.
Stayed 4 nights in Jul 2021
Response from Enrico P. on 2 Aug 2021
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Enrico PERARI Front Office Manager Novotel Genova City

8/10 Good

DINH MANH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great value. Parking was in an underground garage and was 8 euros for the night. The rooms were very quiet and the WiFi was strong enough to have a quick video chat. The breakfast was delicious and very filling. I would highly recommend.
Stayed 1 night in Jul 2021

8/10 Good

Trifon

Business traveller
Liked: Staff & service, room comfort
Any more
Very nice stuff, comfortable bed and hotel area.
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveller

Stayed 3 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 1 night in Aug 2020

8/10 Good

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We felt looked after
In covid times most services weren’t available. Breakfast (complimentary room service) is a tray airline-style with pre-confectioned items like wrapped biscuits, toasties, Tetra-pak juice, fruit salad, single mmmmm mono-portion jams and spreadable cheese, fresh croissants and pancakes. Not too bad. However, there is no bar service, and kettles and cothe machines have been removed from all bedroom. The restaurant only offers one choice per course per night (3-course meal). The pool is closed. The kids games have been removed. Despite all these restrictions it still felt like home to us. The room is good and cosy, and you still get a decent shower! Remember to ask Reception for your double-wrapped individual soaps and shampoos though, as they have been taken out of the rooms too. I know it is difficult times but most of the staff are so nice and generous that they will do anything they can to make your stay as smooth and comfortable as possible. We were staying with two young children and we stroll felt looked after. Thank you.
View from my window
View from my window
View from my window
View from my window
Stayed 3 nights in Jul 2020

8/10 Good

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home from home
Despite the CV19 the hotel offered a warm service and the staff was very helpful in assisting with little children. Thank you. We will be back.m, as we have done for the last 5 years! It does feel like being at home.
The view from our room.
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This was a last-minute overnight stop between a long run from Monaco to Elba Island so we didn't really expect / wish for much. Parking was fine, staff we friendly and helpful. I took my daughter for some breakfast before departing & although fine, it was quite crowded and I didn't like the way some of the families were treating the staff (who were managing well given the quantity of people wishing to eat). Room was pretty average and outdated. Underground parking was OK albeit very tight. There were multiple underground levels for the car parking but that wasn't super-clear at arrival.
Stayed 1 night in Aug 2019
Response from Sara on 10 Jan 2020
Dear Guest, we very much appreciate your comments regarding our team, we will share your comments with them. As for parking, we will take appropriate measures to address the problem and be more detailed in the explanation We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sara Solaro Quality Service Assistant Novotel Genova City

10/10 Excellent

Goro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, just 5 minutes to the main train station. Very comfortable with friendly staff. We (2 adults and 1 child) stayed there, they offered one child bed for no extra charge. Definitely recommend especially to people who travel with family.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Imran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed our stay
Good sized hotel walkable to Genoa city centre. Rooms are good sized and breakfast is decent. Also a small pool but enjoyable to use.
Stayed 5 nights in Aug 2019

6/10 Okay

m

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Had problems with the air con, old smelly towels, no water on the shower. Not very happy....
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Didn't get to use the pool, which I'm sure would have been a real bonus. Kids bed super uncomfortable. Everything else fine.
Stayed 1 night in Aug 2019

6/10 Okay

Nikoletta

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

The welcome was mainly unpleasant. As I asked about how safe was in order to park the car outdoors, he replied to me in rude manners highlighting unpolitely that if I wanted my car safe I had to pay the parking 15 euros a night or so. The bathtub was clogged, and they still have courtains which make your shower anything but pleasant. Breakfast with artificial juices. Not nice.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Amenities
I decide to move hotels this place is very run down
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
No estaba mal pero me lo pensaria la proxima vez la limpieza no era muy buena para un hotel asi
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good comfortable stay With friendly staff.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall good. Some staff could have provided better service. We tend to remember what wasn’t the best.
Stayed 2 nights in Jul 2019

10/10 Excellent

TIMOTHY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was ok but staff was very nice & helpful. They solved our problem with breakfast very nice. Hotel location was very good, a lot of bus going frequently. Breakfast was excellent , a lot of choices. Definitely Would come back again next time ❤️
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities
The pool, but it does need some TLC, was a bit grubby
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Hotel nice, modern and clean a little bit further out of main yown than some hitels but only 30 min walk, only criticism is room was very hot
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Property conditions & facilities
It’s a very basic, no frills kinda place, think like a Motel 6 but in a taller building. Had some issues with electricity in first room, was moved to different room which was fine, but it’s nothing fancy, but good for on the go.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alright location within Genoa. Laundry mat close by. Several bus stops within walking distance. Daily cleaning and timely room service. Overall a pleasant stay.
Stayed 3 nights in Dec 2018