Exterior

Reviews of Leonardo Hotel Galway - Formerly Jurys Inn

4 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 514 out of 1012 reviews" "
Rating 8 - Good. 276 out of 1012 reviews" "
Rating 6 - Okay. 120 out of 1012 reviews" "
Rating 4 - Poor. 72 out of 1012 reviews" "
Rating 2 - Terrible. 30 out of 1012 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Virgilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very close to shops and restaurants. Brekky was delicious. Staff was very polite
Stayed 1 night in Mar 2024
Response from Niki on 27 Mar 2024
Dear Virgilia,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Very accommodating. We would definitely stay again.
Stayed 1 night in Mar 2024
Response from Rossella on 26 Mar 2024
Dear Samantha, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the service from the front desk. Easy check in and check out. Amazing proximity to shopping and restaurants in Latin Quarter.
Stayed 2 nights in Mar 2024
Response from Niki on 25 Mar 2024
Dear Amy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist

10/10 Excellent

bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for those that don't want to drive much.
Stayed 3 nights in Mar 2024
Response from Galway Reception Team on 23 Mar 2024
Dear Bill,Thank you for taking the time to write us a review! We are glad that you enjoyed your stay and our central location. We hope that you will stay with us again in the future.Kindly,Galway Reception Team

8/10 Good

Alan, Roseville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, great staff, property recently sold needs investment but passable for now
Stayed 1 night in Mar 2024
Response from Niki on 17 Mar 2024
Dear Alan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist

10/10 Excellent

Gabriela

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Excellent location
Stayed 2 nights in Mar 2024
Response from Galway Reception Team on 23 Mar 2024
Dear Gabriela,Thank you for taking the time to write a review of our hotel! We are glad that you enjoyed your stay and our central location. We hope that you will stay with us again in the future. Kindly,Galway Recepetion Team

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and good breakfast. Parking very handy although quite tight to negotiate. Only downside was the pillows were very hard and uncomfortable.
Stayed 1 night in Mar 2024
Response from Niki on 11 Mar 2024
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay. I hope you spoke to one of our team members about the pillows cause we have softer and harder pillows. We always do our best to help out our guests. We hope to see you again very soon.Sincerely,NikiSenior Receptionist

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Niki on 11 Mar 2024
Dear John,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and the location and hope to see you again very soon.Sincerely,NikiSenior Receptionist

10/10 Excellent

Don

Location location location
Stayed 1 night in Feb 2024
Response from Niki on 11 Mar 2024
Dear Don,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Niki on 11 Mar 2024
Dear Denise,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist

10/10 Excellent

Bethany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Car park is way to tight for big cars. Parking would be free for hotel guests.
Stayed 1 night in Feb 2024
Response from Niki on 11 Mar 2024
Dear Bethany,Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Unfortunately the car park is not our own and we do not set the pricing for it. Our guests can enjoy a 50% discount for parking. We hope to see you again very soon.Sincerely,NikiSenior Receptionist

8/10 Good

Liam

Stayed 2 nights in Feb 2024
Response from Niki on 11 Mar 2024
Dear Liam,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just started here for two weeks, this hotel was absolutely lovely, and was sorry convenient to stay at because it was close to everything. Would have been nice if the rooms had a few more towels and toilet paper right away but housekeeping was super great about giving extra if you asked. Breakfast was delicious, highly recommend.
Stayed 14 nights in Feb 2024
Response from Niki on 11 Mar 2024
Dear Christina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and affordable rate. Convenient parking and walkable to all the nightlife.
Stayed 4 nights in Feb 2024
Response from Niki on 16 Feb 2024
Dear Dan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist

10/10 Excellent

Elise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Feb 2024
Response from Niki on 13 Feb 2024
Dear Elise,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist

10/10 Excellent

adrian

Liked: Cleanliness, staff & service, property conditions & facilities
The property as very well managed and staff very friendly
Stayed 2 nights in Feb 2024
Response from Niki on 11 Feb 2024
Dear Adrian,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist

10/10 Excellent

Holly

Stayed 1 night in Jan 2024
Response from Niki on 6 Feb 2024
Dear Holly,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist

4/10 Poor

Sarah, Sanford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check-in we were given a first floor corner room that faced the busy street. I was barely able to sleep at night due to the loud groups of people yelling and laughing at all hours of the night. The hotel is conveniently located near all the bars of Quay Street, but the night life is very evidently near the hotel as well. I would not stay here again.
Response from Niki on 24 Jan 2024
Dear Sarah,Thank you for the review of our hotel. I am sorry to hear you did not have a good experience. I hope you talked to one of our team members about maybe changing the room to one of the upper floors and about the noise. We do not tolerate noises at night and we will act on the ones coming from the hotel. I hope this doesn't deter you from staying with us again as we'd love to have you back.Sincerely,NikiSenior Receptionist

10/10 Excellent

niall

Stayed 1 night in Dec 2023
Response from Niki on 24 Jan 2024
Dear Niall,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist

6/10 Okay

Cham

Travelled with family
Disliked: Cleanliness, staff & service
Rooms are nice, newly refurbished but cleanliness can be improved. Towels were provided but out of 5 towels,all 4 were stained with yellow patches. Carpets in the room needed to be hoovered.
Stayed 2 nights in Jan 2024
Response from Niki on 11 Jan 2024
Dear Cham,Thank you for taking the time to share your feedback. I will pass this information to the relevant department. We appreciate the feedback as it will help us to improve our standards. We hope to welcome you back to our hotel very soon!Sincerely,NikiSenior Receptionist

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome!
Stayed 2 nights in Dec 2023
Response from Niki on 11 Jan 2024
Dear Philip,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we hope to see you again very soon.Sincerely,NikiSenior Receptionist

10/10 Excellent

Angelique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great gem on the edge of Eyre square … fall out the door to all the local sights & pubs & shopping
Stayed 1 night in Dec 2023
Response from Niki on 31 Dec 2023
Dear Angelique,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist

10/10 Excellent

Kacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel in a great area. The staff were friendly and the room was clean and homey.
Stayed 1 night in Dec 2023
Response from Niki on 31 Dec 2023
Dear Kacy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great friendly staff. Christmas dinner was bad value for what you got unfortunately. Other than that top class.
Stayed 2 nights in Dec 2023
Response from Niki on 31 Jan 2024
Dear James,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist

10/10 Excellent

Angela

Stayed 1 night in Dec 2023
Response from Niki on 31 Dec 2023
Dear Angela,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist

10/10 Excellent

ashley

Liked: Amenities
Response from Niki on 5 Feb 2024
Dear Ashley,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
No comment
Stayed 1 night in Dec 2023
Response from Niki on 31 Dec 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist

10/10 Excellent

Ciarán

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Niki on 31 Dec 2023
Dear Ciaran,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist

8/10 Good

Gaetano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like New rooms, staff friendly, central. nice reception area I didn't like beds too hard, too hot in the room, noisy
Stayed 4 nights in Dec 2023
Response from Niki on 5 Jan 2024
Dear Gaetano,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and found our staff friendly and you like our rooms. We hope to see you again very soon.Sincerely,NikiSenior Receptionist

8/10 Good

Patrick

Stayed 1 night in Dec 2023
Response from Niki on 31 Dec 2023
Dear Patrick,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist

8/10 Good

Stasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Niki on 5 Jan 2024
Dear Stasia,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Niki on 31 Dec 2023
Dear Karen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist

6/10 Okay

Fintan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Niki on 5 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. I wish we knew more about your stay so we can improve for your next stay. We hope to welcome you back to our hotel very soon!Sincerely,NikiSenior Receptionist

8/10 Good

Raymond

Stayed 1 night in Dec 2023
Response from Niki on 31 Dec 2023
Dear Raymond,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist

2/10 Terrible

Elaine

Stayed 1 night in Dec 2023
Response from Niki on 5 Jan 2024
Dear Elaine,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We wish we knew more about your stay so we can work on improving and make your next stay better.Sincerely,NikiSenior Receptionist

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location for my trip needs was perfect! Everything is so close, but I was able to explore Galway on both sides of the river safely! I was also able to walk everywhere so easily and enjoy my time without the hassle of taking a cab everywhere!
Stayed 2 nights in Nov 2023
Response from Niki on 28 Nov 2023
Dear Megan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place !!
Stayed 2 nights in Nov 2023
Response from Niki on 27 Nov 2023
Dear James,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist

10/10 Excellent

SUSAN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Staff very helpful and professional. Great food and comfortable room
Stayed 1 night in Nov 2023
Response from Niki on 27 Nov 2023
Dear Susan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location great rooms and breakfast
Stayed 2 nights in Nov 2023
Response from Niki on 23 Nov 2023
Dear Cheryl, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Niki Senior Receptionist

10/10 Excellent

Caroline

Stayed 2 nights in Nov 2023
Response from Niki on 17 Nov 2023
Dear Caroline,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist

4/10 Poor

Erin

Liked: Cleanliness
Disliked: Property conditions & facilities
I stayed here when it was a Jury’s year ago and loved it but it is not the same quality- it is clean enough and convenient to shops and bars but it is a bit shoddy in appearance. They are clearly renovating but working on the rooms around our room so it smelt strongly of paint and cleaner in our room and hallway. We had staff members and maintenance workers try to walk right into our room multiple times while we were showering and getting ready every day and to “check the windows” or “check the aircon” even though we hadn’t complained. The front desk did send a sorry note with chocolates so they were friendly but it wasn’t a favorite stay.
Stayed 3 nights in Oct 2023
Response from Sean on 18 Nov 2023
Dear Erin, thank you for taking the time to write us a review. While we are happy that you found our hotel clean and enjoyed our central location we are sorry that the rest of your stay didn't go as expected. We would like to apologise on behalf of our staff for going into the room. We hope that you will come back after we are finishing refurbishment so that we can show you the higher standard that have at Leonardo Hotels.Kindly,Galway Reception Team

8/10 Good

NGUYET

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Niki on 13 Nov 2023
Dear Nguyet,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Niki on 17 Nov 2023
Dear Stacey,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist

6/10 Okay

Lauren

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Niki on 11 Nov 2023
Dear Lauren,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,NikiSenior Receptionist

10/10 Excellent

Francis, Summerville

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is quiet and convenient.
Stayed 2 nights in Nov 2023
Response from Niki on 11 Nov 2023
Dear Francis,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist

10/10 Excellent

Ambrose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Niki on 10 Nov 2023
Dear Ambrose, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Niki Senior Receptionist

8/10 Good

Maryland

Stayed 2 nights in Oct 2023
Response from Niki on 28 Nov 2023
Dear Maryland,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Niki on 7 Nov 2023
Dear Pamela,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Beds too hard, no shower doors
Stayed 3 nights in Oct 2023
Response from Niki on 6 Nov 2023
Dear Jennifer,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,NikiSenior Receptionist

6/10 Okay

Leeanne

Liked: Cleanliness, amenities
I booked a family room for 2 adults & 2 children but when I arrived the room only had one double bed & one single bed. I had to ask for an additional bed which did come but was a very small camp bed. Dont think this is really good enough considering the cost of the room.
Stayed 1 night in Oct 2023
Response from Niki on 6 Nov 2023
Dear Leeanne,Thank you for taking the time to share your feedback. Family rooms as subject to availability. We always have spare extra bed to be put in the rooms for children. When booking through third parties like Expedia your reservation may not come as a family room but rather as a double and single room in the hotel system. For the most up to date room types please visit our website. We hope to welcome you back to our hotel very soon!Sincerely,NikiSenior Receptionist