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Reviews of Knights Inn Madera

2 out of 5
Knights Inn Madera
1855 W Cleveland Ave, Madera, CA

Reviews

7.0

Good

Rating 10 - Excellent. 93 out of 381 reviews" "
Rating 8 - Good. 115 out of 381 reviews" "
Rating 6 - Okay. 88 out of 381 reviews" "
Rating 4 - Poor. 46 out of 381 reviews" "
Rating 2 - Terrible. 39 out of 381 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Austin

Travelled with pets, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
First room we got the TV didn't work and had long random hairs on the "clean" pillow sheets. Second room was right next to someone methin around all night, blasting what sounded to be some music maker app. All I heard was incredibly novice drum lines all night long with cars pulling in and out going into the same room. The place was incredibly quiet other than them and had they had a security guard on premise, it might of been a place worth going back to. I can't recommend this spot
Stayed 1 night in Jan 2024
Response from Management on 20 Jan 2024
We apologize for your experience. Your feedback is greatly appreciated, and we hope your future travels are pleasant.

2/10 Terrible

Nicholas

Business traveller
Disliked: Cleanliness, staff & service, room comfort
As bad as renting a room in a "Crack house"
Horrible!!!! You know it's bad when there are instructions printed and placed in the rooms telling you how not to get robbed at their location. The room/hotel was filthy, and the bed's springs were poking up and too painful to sleep on.
Stayed 4 nights in Jan 2024
Response from Management on 17 Jan 2024
We apologize for your experience. Rest assured, we will double our efforts to improve our accommodations and service. Your feedback is greatly appreciated, and we hope your future travels are pleasant.

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from jv on 14 Jan 2024
We are more than happy to hear that you had an excellent experience with us. We look forward to seeing you again.

8/10 Good

ESMERALDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Management on 16 Jan 2024
We are pleased to know that you had a good stay with us. We look forward to seeing you again.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent
Stayed 1 night in Nov 2023
Response from Management on 29 Nov 2023
We are more than happy to hear that you had an excellent experience with us. We look forward to seeing you again.

2/10 Terrible

George

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely not. Could not have stayed there…. I end up not staying there, and had to drive 20 minutes away to find a clean place to spend the night. … and pay again for a room to sleep. It should not be an option on your site for traveler.😡😡😡
Stayed 1 night in Nov 2023
Response from Guest Relations on 16 Nov 2023
George,It is disappointing to learn that you chose not to stay with us, and we apologize for your experience. Rest assured, we will double our efforts to improve our accommodations and service. Your feedback is greatly appreciated, and we hope your future travels are pleasant.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on 25 Oct 2023
We are sorry that you did not have a very good experience with us. We will do our best to keep improving and hope that you will give us another opportunity to show how we have improved.

2/10 Terrible

Jose, Moreno Valley

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Management on 19 Oct 2023
We are sorry to hear that you did not have a good experience with us. We will do our best to continue to improve. Hopefully you are willing to give us another opportunity to show how we have improved.

2/10 Terrible

Jose

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on 10 Oct 2023
We are sorry to hear that you did not have a good experience with us. We will do our best to make changes and hopefully you will give us another chance to see the changes we have made.

4/10 Poor

Anguiano

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor condition
Not a clean environment for family to stay, smelly blankets and pool was in a very bad condition.: would not recommend this hotel to anyone..
Stayed 1 night in Sep 2023
Response from Guest Relations on 25 Sept 2023
Dear Anguiano,What you have described does not align with the high standards we have for our property and accommodations, and for that, we apologize. Our staff is happy to help find a solution for anything that is of concern during your stay, and we hope that you brought these issues to their attention while still at the property. Nonetheless, we will work closely with our housekeeping team to ensure a thorough sweep is done of the rooms and our amenities are in working order. Thank you, and safe travels home.

8/10 Good

Shawn

Stayed 1 night in Sep 2023
Response from Management on 10 Oct 2023
Thank you for taking the time in rating us. We appreciate your business and look forward to seeing you again.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
lots of car alarms going off. Otherwise a great place
Stayed 1 night in Aug 2023
Response from Management on 21 Aug 2023
We are pleased to know that you had a decent stay with us. We do apologize for the inconvenience of the car alarms unfortunately we do not have control over that. But we do however hope to see you again.

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Management on 11 Aug 2023
We are pleased to know that you had a good stay with us, and look forward to seeing you again.

2/10 Terrible

Douglas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty out of law place
I didn't stay in the crazy Motel outside people selling drugs my kids get scared and homeless outside in parking lot i ask for refund for two days stay and they said no i whant my money back please you most remove the place drom your site
Stayed 2 nights in Jul 2023
Response from Management on 27 Jul 2023
What you have shared regarding our accommodations is upsetting and certainly a poor reflection of the standards we uphold. Please accept our sincere apology for failing to meet your expectations. Guest feedback only helps us improve, and that is what we intend to. As for the money back please feel free to contact the manager at the property and speak with him directly about the situation.

4/10 Poor

Charlie

Disliked: Cleanliness, property conditions & facilities, room comfort
BE AWARE!!!
2.5 Stars is very generous...thisbolace is a delapitated,roach a bug infested hotel. If you can work your way around the druggies and late night dope fiends.. not family friendly at all. Avoid at all costs..you get exactly what you pay for here!!
Stayed 2 nights in Jul 2023
Response from Management on 20 Jul 2023
What you have shared regarding our accommodations is upsetting and certainly a poor reflection of the standards we uphold. Please accept our sincere apology for failing to meet your expectations. Guest feedback only helps us improve, and that is what we intend to do. We hope that in the future you give us another chance to show that we have improved.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly persenel.You got a lot of places you can walk if you need anything is a good place to stay
Stayed 1 night in Jul 2023
Response from Management on 7 Jul 2023
We are pleased to know that you had a good stay with us. We look forward to seeing you again.

6/10 Okay

Latrina

Stayed 1 night in May 2023
Response from Management on 3 Jun 2023
We appreciate you taking time out of your day to rate us, we do hope to see you again in the near future.

6/10 Okay

Lisa

Stayed 3 nights in May 2023
Response from Management on 29 May 2023
We are sorry to hear that you did not have a very good stay with us. We will do our best to make some modifications and hope that you will give us another chance.

8/10 Good

Olaf

Liked: Cleanliness, property conditions & facilities
Conveniently located for the event that I was attending.
Stayed 2 nights in Apr 2023
Response from Management on 26 Apr 2023
Thank you for taking the time in rating and reviewing us, we truly appreciate it. We are pleased to know that you had a decent experience with us and look forward to seeing you again.

2/10 Terrible

Lydia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The sheets had cigarette burns on them. The TV didn’t work. We will never stay here again
Stayed 1 night in Apr 2023
Response from Guest Relations on 14 Apr 2023
Dear Lydia,We're sorry to hear about any lack of upkeep during your visit. We'll keep your comments in mind for the future, and we hope to see you again at some point soon.

2/10 Terrible

sandra

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
the place was full of homeless pleaso abd drugs
Stayed 7 nights in Jan 2023
Response from Guest Relations on 12 Feb 2023
Dear Sandra,We are very sorry that our accommodations did not meet your expectations. Please know that we do not condone illicit activities on our property, and we always encourage our guests to let us know if they witness anything out of the ordinary so we can address it. Nevertheless, we value your thoughts, and we wish you happier travels ahead.

8/10 Good

Nick

Stayed 1 night in Feb 2023
Response from Management on 6 Mar 2023
Thank you for taking the time in rating us, we truly appreciate it. We are pleased to know that you had a good experience with us, and we look forward to seeing you again.

10/10 Excellent

Daisy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:-)
Stayed 1 night in Nov 2022
Response from Management on 29 Nov 2022
We are pleased to know that you enjoyed your stay with us, we look forward to seeing you again.

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Research Area before you book
Location is not in the best area but is convenient when traveling. Beds were very uncomfortable. Decent for price.
Stayed 1 night in Nov 2022
Response from Management on 18 Nov 2022
We are sorry that you did not have a very comfortable stay with us. We will do our best to make sure that our guests have a good stay. Hopefully in the future you will give us another chance to show you how we have improved.

2/10 Terrible

DAVID

Travelled with partner
area looks and feels unsafe surrounding and on premises to many persons wondering around property especially on parking lot
Response from Management on 9 Nov 2022
We are sorry that you did not have a good experience with us. If in any way you do not feel comfortable or safe, feel free to let the front desk know about the situation and they will do their best to sort it out. We do however hope that you will give us another chance to show you how we have improved.

8/10 Good

art

Stayed 2 nights in Oct 2022

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Merla

Liked: Cleanliness, staff & service, room comfort
The room was clean albeit there's a funky smell lingering.
Stayed 1 night in Jul 2022
Response from Management on 24 Jul 2022
We are pleased to know that you had a decent stay. As far as the smell we do apologize for it, if in any case this was to happen again, always feel free to call the office and we can go ahead and accommodate you with a different room or have someone from the housekeeping staff go and spray the room. We do however hope that you will give us another chance and stay with us in the near future. Thank you.

8/10 Good

Alma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very. Good
Stayed 2 nights in Jul 2022
Response from Management on 14 Jul 2022
We are pleased to know that you had a good stay with us. We look forward to seeing you again.

8/10 Good

Jorge

Stayed 1 night in Jul 2022
Response from Management on 7 Jul 2022
Thank you for taking the time out of your day to rate us we truly appreciate it. We are pleased to know that you had a good stay with us. We do hope to see you again.

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight!
Great for a short stay! Very functional room and there was good counter space in the sink area. We would stay there again.
Stayed 1 night in Jun 2022
Response from Management on 27 Jun 2022
We are more than pleased to know that you had a good stay with us. We do hope to see you again.

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2022

4/10 Poor

Marina L

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room was very dirty, the restroom was dirty like they hadn’t cleaned it, the sink was messy the pillow sheets looked like they hadn’t been changed , the door wouldn’t look properly. I asked for a non smoking room for the fact I had my infant with me and the room smelled so much like smoke I had to leave the door open for about an hour with the air on so the smell would go away a little, would recommend this place !
Stayed 2 nights in May 2022
Response from Management on 15 Jun 2022
We apologize for the room not being cleaned and for the smell it had. We will go ahead and speak with our housekeeping staff about the importance of having the rooms maintained nice and clean for our guests. We do hope that in some time you will give us another chance to show how we have improved.

8/10 Good

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Too much noise
Stayed 1 night in May 2022
Response from Management on 15 Jun 2022
We are sorry for the inconvenience, if in anytime this was to happen again, please feel free to call the office and we will do our best to take care of the situation.

8/10 Good

Gerardo

Travelled with group
My stay was overall the swimming pool was the size of a jacuzzi the front desk was trying to charge me for the room which was paid already
Stayed 1 night in May 2022
Response from Management on 15 Jun 2022
We are sorry for the misunderstanding for the payment. We do hope to see you again and give us another chance to show you how we have improved.

10/10 Excellent

Francisco

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nothing out of this world, just normal.
Stayed 1 night in May 2022
Response from Management on 16 May 2022
We are pleased to know that you had a decent stay with us. We hopefully look forward to seeing you again.

2/10 Terrible

david

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Trashy environment, loud, gross.
Stayed 1 night in May 2022
Response from Management on 9 May 2022
We apologize for the inconvenience you experienced with us. If it was loud, then feel free to call the front desk and they will do their best to control the situation. We do hope you are willing to give us another chance to show you how we have improved.

10/10 Excellent

Edith

Stayed 1 night in Apr 2022
Response from Management on 4 Apr 2022
Thank you for taking the time in rating us we truly appreciate it. We are pleased to know that you had a good stay with us. We look forward to seeing you again.

10/10 Excellent

steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great!!
Quite and easy in and out
Stayed 1 night in Mar 2022
Response from Management on 8 Mar 2022
Thank you for taking the time in rating and reviewing us. We are pleased to know that you had a great stay with us. We look forward to seeing you again.

8/10 Good

Nicolas

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2021
Response from Management on 16 Dec 2021
Thank you for taking the time in rating us. We are pleased to know that you had a good stay with us. We look forward to seeing you again.

6/10 Okay

Lynne

Travelled with family
Stayed 1 night in Dec 2021
Response from fd on 6 Dec 2021
Thank you for taking the to review The Knights Inn in Madera Ca we appreciate your feedback.

2/10 Terrible

Julie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Awful. Would not suggest. Nasty. Not safe. Scary.
It was awful. There where coachroaches and flies eveywhere. Fridge did not work and Blow dryer did not work upon arrival. Our food from the first night went bad since the fridge didnt work. Did not have any disabled rooms even though a week prior i requested them. My mom couldnt shower for the 5 days we where there because of it and had issues transferring. Could barley fit in bathroom and door didnt shut. Beds are small. It was loud the whole time we where there. Definitely super ghetto. Drug deals outside of hotel. And creepy people lingering outside. Only good thing was the maid service. After all of this i only got 99 domlars back. This hotel isnt even worth 25 dollar's a night and they charged 96 a night. I want a refund. And hotels.com shouldnt allow this awful of a hotel on their site.
Stayed 5 nights in Nov 2021
Response from General Manager on 7 Dec 2021
Dear Julie, We are sorry to hear your time with us was less than ideal. First off, please know that the safety of our guests is our number one priority, and we can assure you that our property is perfectly secure. Additionally, we apologize for any aspects of our accommodations that fell short of your expectations. Unfortunately, when booking through a third-party site, room assignments are subject to change based on availability. That being said, we will be sure to investigate your feedback with our housekeeping and maintenance teams as well as our pest control specialist. Thank you for taking a moment to share your thoughts, and we wish you all the best on your next adventure.

10/10 Excellent

Rechelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from fd on 22 Nov 2021
Thank you so very much for taking the time to review the Knights Inn Madera we highly appreciate it.

8/10 Good

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price the room was decent , ALTHOUGH when I made reservations I chose two QUEEN beds and instead got two FULL SIZE beds. Also there were like so many flies in the room we had to go to the Walmart next door for fly traps and fly swatters smh not go I wanted to spend my evening , killing flies
Stayed 1 night in Nov 2021
Response from Management on 10 Nov 2021
We apologize for the inconvenience that was caused. We will go ahead and speak to our staff about that. As for the bed situation we do not offer Queen size for a room with two beds it is only Full size. So we apologize for any confusion.

8/10 Good

Avshalom

Stayed 1 night in Oct 2021

10/10 Excellent

Lydia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to freeway restaurant & stores
Stayed 2 nights in Oct 2021
Response from Management on 28 Oct 2021
We are pleased to know that you enjoyed your stay with us. We look forward to seeing you again.

2/10 Terrible

Sixto

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never checked in in that room I wasn’t able to get my $ back
Stayed 1 night in Oct 2021
Response from General Manager on 19 Oct 2021
Thank you for reaching out. As you booked through a third-party site, all concerns regarding billing and returns must go through Expedia.com. We hope you will give us a chance to show you all we have to offer sometime soon!

6/10 Okay

Donald

Business traveller
Liked: Cleanliness, staff & service
My room was clean and comfortable, but the Wi Fi did not work the whole time I was there.
Stayed 2 nights in Oct 2021
Response from Management on 13 Oct 2021
We are pleased to know that the room itself was good although we do apologize for the Wi-Fi not working, we were having problems with the connection at the time.

10/10 Excellent

Clarisse

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Management on 29 Sept 2021
Thank you for taking the time in rating us. We are glad that you enjoyed your stay with us. We hope to see you again.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy Motel
This was a very nice laid back motel. Very quite when we were there. There were a few rooms being occupied by live in people, other than that the room was clean, beds are extremely comfortable.
Stayed 1 night in Sep 2021
Response from jv on 7 Sept 2021
Thank you so much for your kind words and for taking the time to review our property. We hope to see you again in a near future.