Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews of DoubleTree by Hilton Deerfield Beach - Boca Raton

4 out of 5
DoubleTree by Hilton Deerfield Beach - Boca Raton
100 Fairway Drive, Deerfield Beach, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 527 out of 1010 reviews" "
Rating 8 - Good. 223 out of 1010 reviews" "
Rating 6 - Okay. 122 out of 1010 reviews" "
Rating 4 - Poor. 63 out of 1010 reviews" "
Rating 2 - Terrible. 75 out of 1010 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and the staff was helpful and the homemade cookies was delicious
Response from Amara Roman - Front Office Manager on 22 May 2024
Thank you for your kind words! We're delighted to hear you loved the location, found our staff helpful, and enjoyed the homemade cookies. We hope to see you again soon!

10/10 Excellent

Elvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was excellent as always, we couldn’t enjoy the pool because of the severe thunderstorms that hit the area. Would definitely stay again!
Stayed 1 night in May 2024
Response from Amara Roman - Front Office Manager on 19 May 2024
Thank you for your kind words and for choosing our hotel once again! We’re delighted to hear that you had an excellent stay despite the severe thunderstorms. We're sorry you couldn't enjoy the pool this time, but we look forward to welcoming you back for another visit soon. Safe travels!Best regards,

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Amara Roman - Front Office Manager on 19 May 2024
Thank you for your review!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely wonderful staff.
Stayed 4 nights in May 2024
Response from Amara Roman - Front Office Manager on 19 May 2024
Thank you for your kind words! We're thrilled to hear you found our staff wonderful. We hope to welcome you back soon!Best regards,

4/10 Poor

Dawn

Disliked: Cleanliness, amenities
Room not cleaned everyday. Not enough towels or ammenities meeded to seek out housekeeping. Hallway was not vacuumed once during our 4 day stay. Coffeemaker didnt work well. Small bathroom door couldnt open past the toliet. Shower handle hard to turn on and dripped all night. Would not recommend. Pool was nice
Stayed 4 nights in May 2024
Response from Amara Roman - Front Office Manager on 19 May 2024
Thank you for your feedback. I'm truly sorry to hear about the issues you experienced during your stay. This is not the standard we strive for, and I will address these concerns with our team immediately. We appreciate your comments about the pool and hope you’ll give us another chance to provide a better experience in the future.Best regards,

6/10 Okay

Nalini

Check in staff was mediocre, did not give any information on parking or WiFi or anything other than handling the keys.
Stayed 1 night in May 2024
Response from Amara Roman - Front Office Manager on 19 May 2024
Thank you for your feedback. I apologize for the lack of information provided at check-in. This is not the level of service we aim to offer. We will address this with our team to ensure better communication in the future. We hope to have the chance to improve your experience on your next visit.Best regards,

6/10 Okay

Melvin

Liked: Cleanliness
Not happy
Stayed 1 night in May 2024
Response from Amara Roman - Front Office Manager on 19 May 2024
I'm sorry to hear that you were not happy with your stay. Please reach out to us directly so we can discuss your concerns and make things right.Best regards,

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious and staff is wonderful. We’ve stayed here several times
Stayed 4 nights in May 2024
Response from Carey T on 10 May 2024
So happy to know that you have always had a pleasant experience with us. Please come back anytime!

10/10 Excellent

Horace

Liked: Cleanliness, staff & service, property conditions & facilities
A nice, quiet weekend
Stayed 2 nights in May 2024
Response from Carey T on 10 May 2024
Thank you for your kind words! Please come back to visit us again.

4/10 Poor

Davanda, Miami

Liked: Cleanliness, property conditions & facilities
I didn’t like that my air conditioning in my room wasn’t working
Stayed 2 nights in May 2024
Response from Carey T on 8 May 2024
I appreciate you taking the time to provide feedback on your stay. I'm sorry to hear about the issue with the air conditioning in your room. Our goal is to ensure all our guests have a comfortable experience, and it's disappointing to learn that we fell short in this instance. Rest assured, I'll investigate the matter further to ensure it's addressed promptly. If there's anything else you'd like to share or if there's anything we can do to make it up to you, please don't hesitate to let us know. Your satisfaction is important to us, and we value your feedback.

8/10 Good

kamal

Great staff
Stayed 1 night in May 2024
Response from Carey T on 10 May 2024
So happy to hear that our staff went out of their way to make you feel welcomed. Please come back soon!

2/10 Terrible

TARON

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The pool was absolutely disgusting. The bottom of it was black and dirty. Also our room wasn’t very clean as it had what looked like used towels in the bathroom. Overall a very disappointing experience with this trip.
Stayed 6 nights in Apr 2024
Response from Carey T on 8 May 2024
Thank you for sharing your experience with us. We apologize for the disappointment you encountered during your stay, especially regarding the condition of the pool and the cleanliness of your room. Rest assured, we take your feedback seriously, and we want to assure you that steps are being taken to address these issues. We have plans in place to refinish the pool, and it is professionally cleaned three times a week to maintain its cleanliness. Regarding the room cleanliness, we'll review our housekeeping procedures to ensure such oversights are avoided in the future. We appreciate your patience and hope to have the opportunity to welcome you back for a more enjoyable stay.

6/10 Okay

Bibi Shafena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the low water pressure on the shower Washroom NEEDS fans Complimentary breakfast would be nice especially for our of town guest. I was there 5 days no breakfast place around the area except for fast food.
Stayed 4 nights in Apr 2024
Response from Carey T on 8 May 2024
Thank you for sharing your feedback. We apologize for the inconvenience with the water pressure and lack of fans in the washroom. Regarding breakfast options, there are several places just a short drive away, and we also offer dining at our hotel restaurant. We appreciate your insights and hope to have the opportunity to improve your experience in the future.

8/10 Good

Bhavita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff
Stayed 2 nights in Apr 2024
Response from Carey T on 8 May 2024
Happy to hear that our staff went out of their way to help you have a wonderful experience. Please come back soon!

8/10 Good

Romona

Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful property, very well maintained and managed. The staff was wonderful. Facilities were well maintained. My only issue was not having a microwave in the room. They also did not have a coffee/tea station for guests to enjoy. I would think for the amount of money you spend on a room, it's the least they could do. It's the decent thing to do. And since I had to buy my own coffee at 10pm, I couldn't even warm up whatever I had because there were no microwaves in the room. So continental breakfast, but also no coffee/tea station and no microwave. How can you be comfortable away from home. It's small things, but they mean a lot to someone when they are away from home.
Stayed 2 nights in Apr 2024
Response from Carey T on 8 May 2024
Thank you for your kind words about our property and staff. We appreciate your feedback regarding the amenities in the room. We apologize for any inconvenience caused by the lack of a microwave and coffee/tea station. Your comments are valuable to us, and we'll certainly take them into consideration for future improvements. We hope to welcome you back soon and provide a more comfortable stay.

10/10 Excellent

Edgard

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Carey T on 8 May 2024
Thank you for your kind words! Please visit us again soon!

2/10 Terrible

Dionne

Disliked: Cleanliness, property conditions & facilities
The first room I was in smelled like mold. I washed for a new room and it was better. Overall the hotel is apparently nonsmoking but smells like smoke and mold. I would not recommend.
Stayed 1 night in Apr 2024
Response from Carey T on 8 May 2024
We're sorry to hear about your experience. Ensuring our guests' comfort is our priority, and we apologize for falling short in this instance. Your feedback regarding the smell in the room is valuable, and we'll address this issue immediately. Thank you for bringing it to our attention.

10/10 Excellent

Danica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Carey T on 8 May 2024
Thank you for your rating! Please come back and visit us again.

4/10 Poor

Elizabeth

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Elevator noises kept us up during the night. My husband got stuck in the elevator the second morning we were there. Also our air conditioner stopped working night 2. Building was clean just run down with maintenance issues.
Stayed 2 nights in Apr 2024
Response from Carey T on 8 May 2024
We're truly sorry to hear about the issues you encountered during your stay. Guest comfort and safety are paramount, and it's disappointing to learn that we fell short in these areas. Your feedback regarding the elevator noises, maintenance issues, and air conditioner is invaluable, and we'll be sure to address these concerns promptly to improve our service. Thank you for bringing these matters to our attention.

10/10 Excellent

Karoldann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean quiet and affordable.
Stayed 2 nights in Apr 2024
Response from Carey T on 8 May 2024
Thank you for your rating! We're delighted you enjoyed your stay.

6/10 Okay

Melba

Close to shopping, nice staff
Stayed 2 nights in Apr 2024
Response from Carey T on 8 May 2024
We are happy to hear that you enjoyed your stay with us. Please visit us again!

6/10 Okay

Diana

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Carey T on 8 May 2024
Thank you for your rating of our property and your stay here. If there is anything we could have done better please let us know.

2/10 Terrible

Elisa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We found bugs in the hotel room. Also the bathroom was dirty, around the toilet just filthy. The layout in the bathroom was also outdated. For that brice (not cheap hotel), I expect clean room at minimum, but we didn’t get that. Would not recommend and will not stay again.
Stayed 2 nights in Apr 2024
Response from Carey T on 8 May 2024
We're deeply sorry to hear about your disappointing experience during your stay. Maintaining cleanliness and comfort in our rooms is a top priority, and we apologize for falling short of your expectations in this regard. Your feedback regarding the cleanliness of the room, bathroom, and outdated layout is concerning, and we will address these issues promptly to ensure they do not recur. We understand your frustration and appreciate you bringing these matters to our attention.

10/10 Excellent

Joseph Osliff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the fact that breakfast is not included.
Stayed 2 nights in Apr 2024
Response from Carey T on 8 May 2024
We understand your concern about breakfast and are happy to hear that this did not hinder your stay with us. We consider all guest feedback when reevaluating our levels of service and will take your review into consideration for the future.

10/10 Excellent

Moturayo

Liked: Cleanliness, staff & service, property conditions & facilities
The air conditioning not cooling enough
Stayed 2 nights in Apr 2024
Response from Carey T on 8 May 2024
Thank you for taking the time to share your feedback. We appreciate your input and will use it to improve our services.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Carey T on 8 May 2024
Thank you for your rating! We're delighted you enjoyed your stay.

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay! Staff amazingly friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Carey T on 8 May 2024
Thank you for your wonderful review! We're thrilled to hear that you had an excellent stay with us and that our staff provided friendly and helpful service. We aim to provide exceptional hospitality, and it's rewarding to know that we succeeded in making your stay enjoyable. We look forward to welcoming you back on your next visit!

8/10 Good

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Friendly staff. Nice dinner meal in restaurant. Bathroom tiny. Shower not hot. Sheet kept coming off because not big enough for mattress depth.
Stayed 2 nights in Apr 2024
Response from Carey T on 8 May 2024
Thank you for sharing your experience with us. We're pleased to hear that you found the check-in process easy and that you enjoyed your dinner in our restaurant. We apologize for the inconvenience with the bathroom size, shower temperature, and the sheet not fitting properly. Your feedback is important to us, and we'll address these issues to improve the quality of our guests' stay. We hope to have the opportunity to welcome you back and provide a more comfortable experience next time.

10/10 Excellent

Annamarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, nice hotel, other then loud “guests” it was a nice stay.
Stayed 1 night in Apr 2024
Response from Carey T on 8 May 2024
Thank you for your review. We're glad to hear you enjoyed our hotel and the surrounding area. We apologize for any disturbance caused by other guests during your stay. Your feedback is valuable, and we'll take steps to ensure a quieter experience for our guests in the future. We hope to welcome you back for an even better stay next time!

8/10 Good

yanique

Liked: Staff & service
staff was great! the room was a little gross. the carpet had alot of stains. the couch had stains. but the bathroom and other areas were someone what clean.
Stayed 2 nights in Apr 2024
Response from Carey T on 8 May 2024
Thank you for your feedback. We're glad to hear that you found our staff to be great! We apologize for any inconvenience caused by the condition of the room during your stay. We've taken your comments seriously and have addressed the issues with the carpet and couch stains to ensure a more pleasant experience for our guests. We appreciate your input and hope to have the opportunity to welcome you back for an improved stay in the future.

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Apr 2024
Response from Carey T on 8 May 2024
Thank you for your high rating. Please come back and visit us again!

10/10 Excellent

Shawn

Stayed 2 nights in Apr 2024
Response from Carey T on 8 May 2024
Thank you for your high rating! Please come back and visit us again

10/10 Excellent

Joy

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Carey T on 8 May 2024
Thank you for your high rating. Please come back and visi us again!

10/10 Excellent

Deana P

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay. The room was ckean and bedding very comfortable. Amenities were great!
Stayed 4 nights in Apr 2024
Response from Carey T on 8 May 2024
We're delighted to hear that you enjoyed your stay with us! Providing clean and comfortable accommodations is our top priority, and we're glad to know that you found the room and bedding to your satisfaction. It's fantastic to hear that you also appreciated our amenities. Thank you for your kind words, and we hope to welcome you back again soon!

6/10 Okay

Sara Beatriz Rocha

Stayed 3 nights in Mar 2024
Response from Carey T on 10 May 2024
Thank you for review

10/10 Excellent

luis

Stayed 1 night in Mar 2024
Response from Carey T on 8 May 2024
Thank you for your rating! We're delighted you enjoyed your stay.

8/10 Good

Melba

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good service. Very hospitable. Nice Area Great cookies :)
Stayed 3 nights in Mar 2024
Response from Carey T on 3 Apr 2024
We're delighted to hear that you enjoyed our service and hospitality during your stay. It's wonderful to know that you found the area pleasant, and our cookies hit the spot! Your positive feedback means a lot to us, and we hope to welcome you back for another enjoyable experience in the future. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.

6/10 Okay

Kin Heng

Liked: Cleanliness, staff & service
Front desk guy was AMAZING but everything else was mediocre.
Stayed 1 night in Mar 2024
Response from Carey T on 3 Apr 2024
Thank you for recognizing the excellent service provided by our front desk staff. We're sorry to hear that other aspects of your experience were only average. Your feedback is important to us, and we will work hard to improve in areas where we fell short. We hope to have the opportunity to welcome you back in the future and provide a more consistent and exceptional experience overall.

10/10 Excellent

Fletcher

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Carey T on 3 Apr 2024
Thank for you for your feedback

10/10 Excellent

Gloria, Coral Gables

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Omg amazing!!!
Stayed 2 nights in Mar 2024
Response from Carey T on 3 Apr 2024
We're thrilled to hear that you had an amazing experience! Your satisfaction is our top priority, and we're grateful for your enthusiastic feedback. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out. We can't wait to welcome you back for another fantastic visit!

8/10 Good

Phillip, Boca Raton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Mar 2024
Response from Carey T on 3 Apr 2024
Thank for you for your feedback

6/10 Okay

Geraldine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
I did not like that Expedia should a picture of the room and then that's not what I was given. Additionally, I checked off breakfast included and did not receive breakfast.
Stayed 2 nights in Mar 2024
Response from Carey T on 3 Apr 2024
We apologize for any inconvenience caused by the discrepancy between the room depicted on Expedia and the one you received, as well as the omission of breakfast despite being selected during booking. We understand how frustrating this can be and will work with Expedia to ensure accurate representations in the future. Your feedback is invaluable, and we appreciate your understanding. If you choose to stay with us again, we'll strive to provide a more seamless experience.

8/10 Good

Andre, Mascouche

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in Mar 2024
Response from Carey T on 3 Apr 2024
We're thrilled to hear that you had an amazing experience! Your satisfaction is our top priority, and we're grateful for your enthusiastic feedback. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out. We can't wait to welcome you back for another fantastic visit!

10/10 Excellent

Sheldon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A four star hotel with two star bathrooms. Very nice rooms with a large, heated, beautifil pool. Best reasonably prriced hotel in the area.
Stayed 8 nights in Mar 2024
Response from Carey T on 3 Apr 2024
Thank you for your feedback! We're delighted to hear that you enjoyed our spacious and comfortable rooms, as well as our beautiful pool. We apologize for any inconvenience caused by the bathrooms not meeting your expectations. Your comments are valuable to us as we continually strive to improve our facilities and services. We're honored to be considered the best reasonably priced hotel in the area and hope to have the pleasure of welcoming you back for another enjoyable stay.

10/10 Excellent

Akesia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay.
Stayed 1 night in Mar 2024
Response from Carey T on 3 Apr 2024
We're thrilled to hear that you had an amazing experience! Your satisfaction is our top priority, and we're grateful for your enthusiastic feedback. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out. We can't wait to welcome you back for another fantastic visit!

8/10 Good

Dennisse

Stayed 1 night in Mar 2024
Response from Carey T on 8 May 2024
Thank you for taking time to review your stay. If there is any feedback you would like to share, please feel free to reach out to us.

8/10 Good

Shereika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Carey T on 3 Apr 2024
Thank for you for your feedback

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Warm and welcome greeting. Very efficient check in and greeting upon return from dinner. There’s unity us in very nice shape. Large, ample parking,very comfortable bed and big screen television.
Stayed 1 night in Mar 2024
Response from Carey T on 3 Apr 2024
Thank you for your positive feedback! We're thrilled to hear that you received a warm and efficient welcome during check-in and upon your return from dinner. We're also glad you found our hotel in good shape, with ample parking, comfortable beds, and large-screen televisions contributing to your overall comfort. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is conveniently located to either Fort Lauderdale or Boca. Its well kept and the staff is friendly.
Stayed 3 nights in Mar 2024
Response from Carey T on 3 Apr 2024
Thank you for your positive review! We're glad to hear that you found our property conveniently located and well-maintained. It's also wonderful to know that our staff provided friendly service during your stay. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Darryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location
Stayed 1 night in Feb 2024
Response from Carey T on 3 Apr 2024
Thank you for your positive review! We're glad to hear that you found our property conveniently located. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.