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Reviews of Hotel Malaspina

Hotel Malaspina
Piazza Indipendenza, 24, Florence, FI

Reviews

7.6

Good

Rating 10 - Excellent. 40 out of 199 reviews" "
Rating 8 - Good. 96 out of 199 reviews" "
Rating 6 - Okay. 50 out of 199 reviews" "
Rating 4 - Poor. 8 out of 199 reviews" "
Rating 2 - Terrible. 5 out of 199 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient walking distance to city centre w restaurants and shops.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Good location, helpful stuff, very good breakfast.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 13 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We very much appreciated the very friendly and helpful staff. Whenever there was a concern or question, they made sure we got whatever we needed, several times going way out of their way to do so. We also really liked the little rooftop garden, as it became a sanctuary from the sometimes very crowded attractions and streets.
Stayed 13 nights in Sep 2019

10/10 Excellent

caitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Great stay at Hotel Malaspina! Great and friendly staff, and great location! Maybe an 10 min walk to the train station and all the other attractions are nearby too. Would absolutely stay again!
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean . View from the terrace was beautiful. Staff very helpful . Breakfast could have been more imaginative.
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Clean and knit. Highly recommended.
Stayed 6 nights in Jun 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Clean, well-located, very good shower, very good breakfast, and attentive staff. These are the basics I look for when travelling in Europe. The building is dated, so are the rooms, the room is small, but that is Europe. I have no issues staying there again.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and accommodating. The hotel is in a good position just near the city center.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with wonderful friendly staff, would definitely recommend. The breakfast was great, very fresh. A 10 minute walk away from the Duomo.
Stayed 3 nights in Jan 2019
Response from Luca on 22 Jan 2019
Thank you...we hope to have you back as a guest. Best regards.

6/10 Okay

Terry, South florida

Stayed 10 nights in Sep 2018

8/10 Good

Susan, Lichfield Staffordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018
Response from Alessio on 25 Sept 2018
Goodmorning, referring to your opinion showed we 'd like to thank you in advance and be pleased next time to welcome you for your next holiday. Best regards Alessio

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel fantactic city we will be backept again (3rd time
Response from Claudia on 7 May 2018
Dear guest, thank you for you nice review; we will be pleased to welcome you again at Malaspina. Warm Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in a good location
The large piazza in front of the hotel is a welcome green space to relax and at night the area was peaceful, no traffic noise. A 10 minute walk gets you to St Lorenzo and the Central Market. Lots of cafes, restaurant and bars to choose from.
Stayed 4 nights in Apr 2018
Response from Claudia on 18 Apr 2018
Dear guest, thank you for choosing Hotel Malaspina for your stay in Florence, we are pleased to know that you had a pleasant sty with us and you appreciated our location and breakfast. We have just changed the management and we are improving different services in order to offer a great experience to our guest. We hope to welcome you again at Hotel Malaspina. Warm Regards

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel review
The hotel was comfortable and within a short walking distance of the centre. The staff were welcoming and helpful. The room was clean and spacious. Breakfast was continental and very good .the only downside was there were no facilities in the room or in the hotel to make a hot drink.something they should consider..that apart I would recommend this hotel.
Response from Hotel Malaspina on 29 Mar 2018
Dear Sir, we would like to thank you for your nice words, there was a change of management at the beginning of March and we are improving our services: your suggestion is really important for us since we have a very nice area on the ground floor that we would like to assign as bar. We hope to have you as our guest in the next future so you could evaluate the planned improvement. Thank you the staff

8/10 Good

Carina, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, clean, staff are so friendly
The staff were so friendly and couldn't do more for me! The hotel, although a bit dated and could do with some work, was clean and well presented. Also it was only a short walk from the main train station and within walking distance to the main tourist attractions.
Stayed 3 nights in Mar 2018
Response from Alessio on 20 Mar 2018
Thank you for your reviews We appreciated Alessio

6/10 Okay

jane, uk

Liked: Cleanliness, room comfort
Culture trip
It was a good basic hotel, would have been better to ha e had tea and coffee making facilities in room, clean , good breakfast although too much sweet cakes and processed ham and cheese for my personal taste , but good alternatives provided, Hotel in a good location to explore Florence, Staff helpful, room had high windows , about 5ft , number 206, so couldn't look out of windows on my level , would recomme d this Hotel , good value for money, budget level, clean and comfortable ..
Stayed 4 nights in Feb 2018
Response from Marco on 4 Mar 2018
Dear JANE, thank you for your review. Best regards. Yours Sincerely, Marco nori Bufalini manager

2/10 Terrible

DT, united states

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Hotel extremely rude staff
I am not picky on hotels, I visit Italy every year. This hotel was the worst. Very rude staff,lady at breakfast was Mrs Hiltler, slamming dishes being rude everyday. Fridge was broke and disgustingly moldy, they did nothing, they brush you off. Beds were like rocks, took our shower curtain and didn’t return it for three days,we made one out of a sheet because the water was ruining our things and they didn’t care, then turned off Air conditioning and our room was a sauna and they told us it will be fixed tomorrow, after three days of no air found out we were lied too that they turn it off beginning of October, it’s still 80 out! But they keep it nice and cold for them in the lobby.and floors were disgustingly dirty our feet were black! I do not have high expectations, but the rudeness everyday and lies and broken fridge and rock hard beds ruined our vacation. We made the best of our days but when you have to return to the rudeness and wake up to it at breakfast everyday it gets to be too much! Will never stay again! Plus very noisy on busy street and across from a noisy park. Stayed many hotels in Italy and this was the worst experience ever! They are in the wrong business, don’t care about their customers at all. We even tried saying good morning and hello everyday and they just ignored us! Only nice one was the kid that worked at night.
Stayed 9 nights in Oct 2017
Response from Marco Nori Bufalini on 26 Oct 2017
Dear Sir/Madam, i am very disappointed for the review on our Hotel but beleive me...rude guest like you we really don't need it. We have plenty of nice people coming to stay with us and they really enjoy their holiday. I do not want to respond point per point...there is no need . Marco Nori Bufalini direttore

8/10 Good

Lucia, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
I really liked the Malaspina Hotel in Florence. About a 10 minute walk from the Santa Maria Novella train/bus station (if you're going on tours, most tour buses leave from that station!) and from downtown Florence. You can walk from the hotel to all of the major beautiful, must-see locations in Florence. My room was dated, but very clean. The mattress took a little getting used to because it was a bit too hard for me, but by the second night, I was fine with it (mostly because I was always so exhausted from all the walking I did during the day). They could update the shower stall (it's really small) and shower head a bit. The shower head in my shower had a hole on top of it, so the water was squirting from the top, too. But these things are not a deal breaker! The breakfast was delicious every morning. Loved their coffee machine! Yum! The guys at the front desk were always very friendly and helpful. It was great to come back to my room every night and see it so clean and comfy. That's always important to me. If you want them to change the towels/sheets, you need to hang the "refresh room" sign at the door in the morning. Otherwise, they'll just refold the towels you used and make your bed with the same sheets. I actually only needed them to refresh my room every 3 days. I don't see the need to do it every day. Overall.... great little hotel in a great location. I was by myself and I walked all over the place to/from the hotel and could not have felt any safer!
Stayed 8 nights in Sep 2017

10/10 Excellent

Tina , London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a good location
VERY pleased with my choice. Good hotel in a central location
Stayed 5 nights in Aug 2017

6/10 Okay

Tanya, London

Liked: Cleanliness, room comfort
Good location
I experienced problems with check in. We had to spend our first night in another nearby hotel, although I booked hotel stay nearly 3 months earlier. Breakfast is very, very limited choice and similar hotels offer better value. On the plus side, location is very good, 10 min to Train station and all main attractions. Beds are extra comfy and importantly very good sound proofing!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect position for Florence city centre
Very respectable and comfortable hotel. Good generous breakfast selection. Staff very helpful, especially booking trips, making suggestions and printing boarding passes.

6/10 Okay

Manuel

Disliked: Staff & service, room comfort
average hotel with good location
The WiFi only worked once. You get the WiFi from the nearby hotel stronger then the Malaspina network. On arrival they tried to squeeze me in a single room even tho I booked a double with single occupancy. So be aware they try to make the most of you for their benefit. Apart from that breakfast is basic but fine and the location was pretty fine. Florence is not that big so in 10 min you are in the main square.

6/10 Okay

Couple

Disliked: Room comfort
Can't fault the location
A 10 minute walk to the Duomo and train/bus Termini so an ideal location, and quiet. Hotel was a little disappointing having read reviews - Water pressure not good so shower poor and water barely warm. Fridge and air con could have been better bearing in mind 32 degree temperature. Free Wifi but no signal at all. Cold buffet Breakfast small choice but ok met my needs and great Cappucino !

10/10 Excellent

Majid, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for short stays
Nice hotel and staff....very comfortable beds and very convenient for local sights, station and shopping. The staff were very friendly and helpful without being intrusive.

8/10 Good

Chris, Wolverhampton, England

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location
Nice clean hotel situated Close to the centre of Florence, a short walk to the train station, central market and the duomo. Hotel was clean and the staff helpful without being overly chatty. The breakfast was ok however there was no fruit available and a rather abrupt sign telling visitors that no food was to be taken away. Asking for a cup of coffee or hot water to make tea in the evening was a no go as it meant opening the kitchen up, I thought that was what hotels did, served the customers. WUlf I go back, probably not!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central hotel in Florence.
The Malaspina was exactly what we were looking for, for our long weekend. Very central, meant we could walk to most of the sights, restaurants and shops. The facilities were probably a bit better than expected - good room, quiet, wifi, and an excellent continental breakfast. Staff were helpful, and other than a 3.50 Euro local tax per night - no surprises at checkout. We wouldn't hesitate to return.

6/10 Okay

John, London

Liked: Cleanliness
All fine at the Malaspina and Donatello hotels
When I arrived I was informed that due to a plumbing problem I would spend the first two nights in the hotel next door which was the Donatello. The hotel Donatello was fine and met expectations. The transfer to the Malaspina after two days went smoothly. The room allocated by the Malaspina met expectations of a three star room, plus the breakfast also met expectations. Just to add to the points above whilst there was not tea making facilities in the room coffee was provided by the hotel bar without further charge plus air conditioning was not required given the time of year. Overall the two rooms were of a three star standard and my stay was enjoyable.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing. You get what you pay for.
Positives. Great quiet location close to the station and all the sites. Staff on the whole OK. Breakfast good. Cheap. Not So Positives. Very tired hotel in all ways. Not the cleanest. Air conditioning not working in any of the rooms. Mosquito city so you can't open the windows. Fridge not nearly clean enough to consider using. To their credit they supplied an electric mosquito killer and offered to store stuff in their fridge but couldn't supply fans. Would pay more and stay elsewhere next time though.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Well located central hotel
Twin room a bit small, but otherwise a convenient hotel, with helpful staff, and a good breakfast.

6/10 Okay

Amy, UK

Liked: Staff & service, property conditions & facilities
Basic but all you need
Throughly enjoyed our stay of 4 nights here. Room was clean, had a good view. Also maid service was twice. Fridge always stocked & air con worked (not very strong but it wasn't always needed) Staff were friendly & helpful. Breakfast was pleasant, could do with more variation but overall it was fine. Great location for us & restaurants were good enough that were local to it.

10/10 Excellent

Nancy, New Bern, North Carolina, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful visit.
Excellent service; friendly and helpful. Wonderful to be within walking distance of the old town of Florence. Great breakfast. All in all a delightful stay.

4/10 Poor

Joel, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Barely working Air Con - Staff didn't care
It was well over 30 degrees in the day, so we hoped to come back to a cool bedroom. You could tell the aircon was on by the horrendous sounds it was making as it coughed warm, smelly air into our room. We asked about twice a day for something to be done - borrow a fan, get it fixed, move rooms - nothing was done. They continued to fob us off with lies about it being fixed soon. No sleep for three night. Not happy guests. Fortunately Italian coffee is good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Really nice hotel, and is in a very good location. easy access to almost everything. I took a taxi from the rail station, about 8-10 euros, worth it with the bags. Walking distance to almost all sites. Front desk staff is pretty nice, and helpful with directions etc. There is a grocery store/super market close to the hotel as well.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The hotel was in a good location and rooms were clean and the bed was comfortable. Unfortunately there were a few aspects that let the hotel down. Firstly the air conditioning in our room was not adequate and when we raised this with reception they said that it was because it was too hot outside, however I don't think this was true because the hotel lobby was cool and so were all other shops and restaurants we visited in Florence. When having breakfast one morning the air conditioning unit dripped onto our table (fortunately not into our cereal!). This was one of a number of queries that we discussed with hotel staff and each time we were surprised by their lack of interest, they couldn't be bothered to look up from whet they were reading. They gave us incorrect answers or fobbed us off, making it seem that our question wasn't worthy of their time (they didn't replenish our shampoo/shower gel throughout the stay and we had to request it each time it ran out). The level of customer service was the worst we have received from a hotel. If you are lucky enough to have few interactions with the staff when staying here then the hotel is good value and well located but the attitude of the staff really lets it down.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the station and main sites. Good size room, very clean.

4/10 Poor

Andre

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Double bed is two singles put together. Very squeeky too. Internet was dial up speed and the connection dropped every 5 minutes. Room is quiet and was kept clean so I commend them on that. Staff at front werent very friendly. Overall wouldn't recommend.

8/10 Good

K, Nottingham, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean, comfy and streets from main attractions
The hotel was as expected, clean, comfy and quiet on a budget, the hotel staff were friendly and helpful with good English skills.. Breakfast was limited in choice and repeated daily but all still fair for the cost.. And 2/3 streets away from the main city attractions all reachable by foot.

6/10 Okay

pete, calif, USA

Disliked: Property conditions & facilities
Ok ,but i told them I had bad knees but they still gave me a room that. Had a flight of stairs . The staff was not that helpful all the time

8/10 Good

manuel, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay at the same Hotel the next time.
Very satisfy with the room as per the attention, also I did enjoy the fact that there is almost no noise from the neighborhood. Finally I have to mention that the breakfast was good “buffet”

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to get sway from the crowds. Rate highly for style, cleanliness, comfort and staff. Recommend highly.

10/10 Excellent

suz, norwich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
brilliant location
Don't miss the local micro brewery. A wonderful mix when including a traditional pizza oven and traditional Italian desserts made with beer!

8/10 Good

Kevin, So Cal, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, great location
The location is excellent, an easy 10 minute walk from the Santa Maria Novella train station with many restaurants, cafes and markets along the way. Also, easily walkable to major attractions in the historic section of Florence. The hotel is well maintained and clean. The room has adequate furnishings and we were provided more than enough generous sized towers. There is a towel heater in the tub as well. The Wi-Fi service in the room was strong and fast. The included breakfast was very nice with a good variety of breads, cereals, boiled eggs, etc. I would suggest the addition of fresh fruit, even just bananas. All of the staff were very polite and helpful. I have no complaints.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel about half a mile from train station.
Hotel was very pleasant due to the nice staff. We were near several trattorias which had reasonable meals. Near a park which was great during the day, but seemed to be a hangout for noisy teens at night. We had no problems walking at night. Walking distance to most attractions. We would love to stay at this hotel again.

6/10 Okay

Linda, BC Canada

Liked: Staff & service
Nice hotel across from a park with greenspace.
We got a little lost coming from the train station but were pleased to find our hotels location. Nothing to complain for the price we paid.

8/10 Good

Alan, Norfolk, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Malaspina hotel
We wanted a good value hotel that was clean and tidy and had helpful staff and we were not disappointed. It is in an excellent location, just 10 minutes walk from the cathedral. Rooms were clean and we couldn't really fault it - if we return to Florence we would be happy to return to this hotel.

6/10 Okay

Oaktree, Michigan

Liked: Cleanliness
Disliked: Room comfort
Old world charm not that charming
The hotel is a good 12 minute walk from the train station. Very direct route. However, it is situated at the end of Piazza Independenzia, a very noisy piazza in the late evenings. Don't arrive late in the day or you will get the overflow room- a very small room. They moved us the next day with no problem because we complained that the air conditioning didn't work, which it did not. We slept with the window open (no screen) because of the heat. The next day we were moved to much bigger room (same decor, same no air conditioning working). We complained again, because the hotel advertised that it had air conditioning and the desk manager came to our room and told us that it was working, but it was not. After 4 nights of sleeping with the windows open, I am now the proud owner of about 25 mosquito bites. I never heard them because I was wearing ear plugs and an eye mask because of all the noise and the street light right outside my window. By the way, we were there the first of October (mosquito season I guess). Other than that, the hotel was okay. Breeakfast was ham,cheese, croissants, toast, cereal, hard boiled eggs, fruit, and many other packaged choices. They did have the most delicious hot chocolate machine (which made up for a lot of the other minor issues with the hotel). It was about a 15 minute walk to the Duomo, which is kind of the center of everything you need to get to on the north side of the river.