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Reviews of Maison de Charme

Maison de Charme
Largo Alinari 11, Florence

Reviews

8.2

Very good

Rating 10 - Excellent. 29 out of 76 reviews" "
Rating 8 - Good. 34 out of 76 reviews" "
Rating 6 - Okay. 9 out of 76 reviews" "
Rating 4 - Poor. 3 out of 76 reviews" "
Rating 2 - Terrible. 1 out of 76 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything & clean too!!
Nice location next to train station.just a short walk to Duomo, bridge and Accademia. Clean and spacious. Staff was very friendly. Would stay here again.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly accommodating staff. Perfect!
Stayed 2 nights in Dec 2018
Response from Marco on 1 Jan 2019
THANK YOU !!

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and well located very near the train station, street market and tourist activities. Television did not work and having the office across the street at another hotel was inconvenient.
Stayed 1 night in Sep 2018
Response from Marco on 28 Oct 2018
Thank you mister Greg , i m sorry about the TV , we were switching system, sll good now . about the Office , this is available all day , guests just need to call us when we are not in the place. Thank you

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, Nicer Hotelier
This is a nice simple hotel in a very convenient location. We only stayed a night but I could have easily done more. The young lady who checked us in was particularly helpful walking us over to the apartment, and going over sights and restaurants with me on a map. Very happy with the place. Note, the tiny elevator may scare some.
Stayed 1 night in Sep 2017
Response from Marco on 16 Sept 2017
Thank you a lot dear guests ! we love you enjoyed our place . Marco&Anna .

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gail
Fantastic place to stay! Close to center, market, museums, etc the reception was incredibly welcome. The rom was wonder- clean, quiet with everything I would ask for.... even a small kitchen on the the floor I was on. Perfect!
Stayed 1 night in Jun 2017

4/10 Poor

Darrin

Disliked: Staff & service, property conditions & facilities, room comfort
The hotel was near the train station and buses. With everyone trying to get on the buses it was a nightmare trying to get to your room. You couldn't sleep it was very loud you could hear people beside you talking, showering, drying their hair. They say laundry service so we asked and the reception explained it was washing only not drying we would have to put our clothes on a line. Um no....we took our clothes to a laundry service for only 27 eu.

10/10 Excellent

Jeanette, Perth Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maison de Charme was a great place to stay. Close to train and busses. The location was within easy walking distant to all main attractions. Lots of small bars and restaurants near by. Supermarket 2 doors away. Would definitely stay there again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

tw, Singapore

Liked: Cleanliness, staff & service
Close to station, Room size
Close to the station. Room was big and spacious, with balcony overlooking the street. Breakfast voucher used at nearby cafe. Quite dark at night in the corridors though. Generally still a good stay, recommended if you want a room near the station. Do note that check in is at the hotel across the street.

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel check in is across the street at Hotel Ester. We were upgraded to Hotel Ester. We were on the top floor with a great view!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. They have filtered water for free and good air conditioning. Alot of keys to get in to the place but all in all a great place.

10/10 Excellent

Renee, Boston, MA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location for a beautiful town
I stayed at this hotel for one night and it was great to be so close to the train station as I had a suitcase. It was a 2 minute walk, although it was up a hill - the location was great and the room was clean.

10/10 Excellent

Andras

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Low-cost hotel, perfect stay for a few nights
Low-cost hotel with friendly staff. I spent one night in Maison de charme, and it all went well.

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Klarika, Cairns, Australia

Liked: Staff & service
Disliked: Property conditions & facilities
Good location
While only meters from the train station, Hotel was badly signed and hard to find. Unhelpfully, check in was across the street in a hotel with a different name. Staff were helpful and polite. Good WiFi. Room was clean but outside corridor and kitchenette were smelly. Noise from other rooms and clanking (really tiny) elevator kept waking me. Cannot recommend, especially if you have lots of luggage; way better places in Florence, would not stay there again.

6/10 Okay

Maya

Disliked: Staff & service, property conditions & facilities, room comfort
If you want to save.
should not qualified for hotel. Doesn't have basic hotel amenities,. Location is good. On another hand very noisy. If you do not care about comfort, and do not mind to claim stairs to the 4 flood, you can stay here just to save a money.

8/10 Good

KN1974

Liked: Cleanliness, staff & service, room comfort
Very Good Place
We've just return from Florence. We had a great time. Marcos the owner of the hotel was very helpful and nice and speak good English. We were 3 couples. The 2 couples got 2 renovated rooms but we got one that everything was renovated except the floor and it was a little dirty. But as soon as i told Marcos we immediately changes us to another room which was cleaner. The bathroom was big and nice. The computer and the English speaking TV was a plus. No amenities but we knew it from before. Centrally hotel we did everything on foot. We had breakfast everyday to an a place near the hotel which was ok. We definitely stay here again.

8/10 Good

Norah, Oxford, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal spot
Perfect for visiting Florence, walking distance to visit most places and leather market. If you want to be self catering it has a kitchen with microwave and oven. Very helpful staff. Absolutely fine, it is what it is a clean basic convenient hotel
Response from Marco on 11 Mar 2016
thank you Norah

6/10 Okay

Marcela

Liked: Cleanliness, staff & service
Muy central. Excelente atención. El estado de la habitación deteriorado en puerta del baño y cisterna del inodoro dañada. No hay recepción 24 horas y fue demorado el ingreso.
Stayed 3 nights in Jan 2020

10/10 Excellent

Francesco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strategico a Firenze
Ottima posizione ottimo rapporto qualità prezzo...personale gentilr
Stayed 1 night in Jan 2020

2/10 Terrible

Isana

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Insatisfação
O hotel, não é nada como está nas fotos. Elevador minúsculo e ainda com problemas, colocando em risco a vida dos hóspedes. Quarto com cortina sem Blakout, higiene dos quarto pessima, não trocavam toalhas e nem o lençol diariamente.O hotel não apresenta portaria.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Bárbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Obrigada
Tudo ótimo. Quarto confortável e com tudo que precisávamos. Chaleira, chá, torradas.Ótimo atendimento e boa localização. Banheiro espaçoso e confortável.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff is super friendly and helpful. It's within walking distance of the train station. Rooms we got was spacious and clean.
Stayed 1 night in Oct 2018
Response from Marco on 1 Nov 2018
Thank you very much !

8/10 Good

JHON, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
フィレンツェ　SMN駅近く
場所が少々分かりにくかったのですが、部屋が広く快適でした。 サンタ・マリア・デル・フィオーレ大聖堂やサンタ マリア ノヴェッラ教会等、フィレンツェの主な観光スポットが徒歩圏内でゆっくり見学出来ました。 レセプションの方もとてもフレンドリーで楽しい時間が過ごせました。
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 giorni in vacanza a Firenze. Abbiamo trovato quello che ci aspettavamo
Stayed 2 nights in Dec 2017

6/10 Okay

miho, tokyo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
トイレのドアが開かない
立地は最高。従業員の方も親切でオススメしてくれたお店も美味しかったです！ が、お部屋が狭い。安かったのでそれは良いとしてもトイレのドアを閉めたら開かなくなりました。笑 清掃のお姉さんと死ぬ気で開けましたが、二度と閉めれなく、ドアを開けたまま用を足す事態に。恋人と途方にくれました。いい思い出ですが笑。 WiFiは滞在したホテルの中ではダントツに速かったです。
Stayed 1 night in Sep 2017
Response from Marco on 28 Nov 2017
Grazie

10/10 Excellent

Arianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo
Accoglienza fantastica, ottima la colazione in camera, stanza pulita e accogliente con finestra isolata dal rumore in zona molto centrale. Consigliatissimo!
Stayed 1 night in Nov 2017
Response from Marco on 28 Nov 2017
Grazie mille signora Arianna , siamo davvero contenti che Lei si sia trovata bene con noi ! Marco Margarucci

8/10 Good

Margus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Receptionist very nice and helpful. Room was nice and clean, good wifi. Laundry machine and a kitchen available. Location conveniently next to the railway station. Walking distance from the sights. Reception in another building across the street, small elevator.
Stayed 2 nights in Oct 2017
Response from Marco on 14 Nov 2017
Thank you very much Margus , we are trying to pressure the amministration of the building to improve a bit the elevator .

10/10 Excellent

Carine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
It eas amazing! Angelica, Carmelo and all staff did everything to make our days perfect! Great local, near all touristc points and the Sta Ma Novela train satation. I really eant to back !!!
Stayed 7 nights in Oct 2017
Response from Marco on 14 Nov 2017
thank you veru much Carine ! Marco , Angelica & Carmelo .

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
OTTIMA POSIZIONE
POSIZIONE COMODA, VICINO ALLA STAZIONE E A 5 MIN. DAL CENTRO. PERSONALE GENTILE CAMERA PULITA
Stayed 1 night in Oct 2017
Response from Marco on 16 Nov 2017
La colazione non e' compresa nel prezzo e va richiesta , viene personalizzata e servita in camera all'ora richiesta . grazie .

8/10 Good

Fabienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Einfaches Stadt-Hotel
Das Personal ist freundlich und hilfsbereit. Die Zimmer sind sauber und einfach. Das Hotel liegt ca. 3 Minuten zu Fuss vom Bahnhof. Vom Hotel aus, können alle Sehenswürdigkeiten zu Fuss erreicht werden. Check-In erfolgt in einem anderen Hotel welches gegenüber liegt. Das Frühstück ist sehr einfach, Croissant & kleine Sandwich.
Stayed 2 nights in Sep 2017

10/10 Excellent

Aguinaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quarto limpo e em boa localização.
Stayed 4 nights in Aug 2017

10/10 Excellent

Eren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checkin işlemi karşı binadaki otel esterden yapılıyor. Şirin kücük bir otel ortak mutfağı var.
Stayed 2 nights in Aug 2017
Response from Marco on 16 Sept 2017
Thank you ! Marco

8/10 Good

Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

8/10 Good

ANDRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stanze ottime, personale professionale
Stanze molto pulite e ottime, il personale molto accogliente e simpatico, posiziona perfetta

8/10 Good

Bruno

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel limpo e confortável,mas com recepção confusa
O check in é estranho, pois tem que ser feito em outro hotel, num edifício que é quase em frente. Os edifícios são estranhos, pois cada andar tem um hotel diferente. Ou seja, num mesmo edifício tem 4 ou mais hotéis. Sendo que a recepção desse, fica do outro lado da rua, num prédio de mesmo estilo. Mas tirando isso, e tirando a falta de educação dos comerciantes locais em querer ajudar, o hotel, depois que se entra pela porta, é totalmente diferente do que se tem do lado de fora! Muito bom. Quarto grande e confortável, com banheiros modernos.

8/10 Good

Josema, Madrid

Liked: Cleanliness, staff & service, room comfort
B & B aceptable, bien situado y económico
B & B de cuatro habitaciones con baños, pequeña cocina y un office. El desayuno (si se reserva) es muy básico (café y bollería), el problema está en que lo dejan a primera hora y sino estas atento los huéspedes que no lo tienen reservado se encargan de ello.

8/10 Good

CHIH-HSIUNG

Liked: Room comfort
Disliked: Staff & service
沒人服務的旅店
櫃檯在另一個飯店，當下在門口是找不到人可以為你服務的，但是住宿方便樓下也有超市，除了沒有服務之外，按價位這其實是很好的考量住宿地點。

8/10 Good

alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien situado. Limpio. Practico
Volveria a este hotel. Es un hotel pero con cocina. Muy practico. Esta limpio

8/10 Good

Ilaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Romina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel cómodo y limpio
Excelente Florencia

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo B&B comodo ai luoghi d'interesse
Ottima posizione (vicinissimo alla stazione ferroviaria e ai principali luoghi di interesse), camera e bagno spaziosi, confortevoli e puliti.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel posto in centro per visitare Firenze
Camera stupendamente arredata e pulita. unico contro, solo per gusto personale ma niente di problematico è stata la vicinanza alla stazione dei pullman (può essere una cosa molto positiva per alcuni) ma uscire e trovare l'ammasso di gente non mi piaceva. Piccolo problemino con la disponibilità a un lettino per bimba di due anni: la prima notte non avevano la disponibilità e non abbiamo dormito molto perchè la bambina continuava a fare la trottola per il letto tutta la notte. mentre la seconda ci è stato fornito un lettino e si è risolto tutto alla grande. diciamo 4 stelle la prima notte e 5 la seconda...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jéssica

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel limpo e confortável
Staff muito simpático, prestativo e atencioso. Hotel simples, tipo bed and breakfast, com quarto limpo e confortável.