Dear Amanda,Thank you for choosing to stay with us. When a reservation is made through a third-party site, it does not always sync properly with our system. We apologize for any inconvenience this caused. It's our hope you were still able to enjoy your time in town overall, and we appreciate you sharing your feedback. Safe travels.

Dear Manny,We are very sorry that we were unable to serve you. Please know that our systems sometimes have issues syncing with third-party sites, resulting in such situations. While it is rare that we overbook, we understand the inconvenience it causes and will determine how to improve in this area. Thank you.

Dear Sergio,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. It is genuinely upsetting to hear this, as we work hard to impress. Nonetheless, thank you for bringing your concerns to our attention. Our team will address them immediately and ensure we always present our services and property in the best light. Please don't hesitate to let us know how we could've made your stay better while you were here, and we hope you consider giving us another chance to change your perceptions in the future.

Thank you for leaving us your remarks regarding your recent stay. It is never our intention to mislead our guests; however, the photos we provide on our website are indicative of our property. We apologize for any perceived rudeness on behalf of our staff and have passed along your feedback to our housekeeping and maintenance teams so we can better ensure a quality experience for our future guests. Next time you're passing through, we hope for another opportunity to impress you.

Thank you for staying with us and for taking the time to leave a review. We apologize for the unwanted noise you experienced and we hope that it did not disturb your sleep in any way. Hopefully, you enjoyed some aspects of your stay as well and we would love to have you back in the future for a much better visit. Take care!

Dear Mike, Thank you for joining us during your travels and for taking the time to notify us of your experience. We've shared your feedback with our maintenance team to ensure any concerns are quickly addressed and we apologize for any inconvenience. Again, thank you for your feedback and we look forward to changing your perceptions should your travels bring you back our way.

We appreciate all guest feedback and would like to extend our apologies regarding your room and the apparent lack of service you received during your recent stay. We regret that we did not meet your standards or our own and will be reviewing your claims with our team to investigate them further. Thank you very much for your feedback.

We are sorry to see that you were not pleased with your stay. In the future, we encourage you to reach out to a staff member and ask about other available rooms. We appreciate the feedback and we will use your comments as a means to improve. Take care!

We regret that you were unable to stay with us as a result of our accommodations not meeting your expectations. Your comfort is our top priority, and it's distressing for us to read the state of the rooms we offered you, as well as the bathroom. We'll have our maintenance team investigate the concerns you raised immediately. The next time your travels take you to Florence, it would be a privilege to show you all the ways we've improved.

Property cleanliness is vital to our team, and we are so sorry that your accommodations did not meet our high standards. Housekeeping will be spoken to, and improvements will be made. It does make us happy, however, that our staff was attentive and made you feel welcome. We would love nothing more than to welcome you back and improve your perception of us. Give us another chance.

We will try to make you more comfortable and happy in next visit .

I have gone through my system and could not find any guest by the said name . Would like to confirm guest name and room number , checkout date . Thanks

We will try to improve and satisfy your next visit .

I do appologize for your inconvenience . Would like to know your room number .

We are trying to update property and make guest feel comfortable . Would like to know your room number .

We have regular termite and pest control at our property would like to know your room number

We serve coffee from 6:30am to 10am . After that we try to serve if guest ask for it . We are doing renovations . In your next visit hope so you will be happy .

We're disappointed to see that you were unable to stay and experience our clean, comfortable accommodations. Our team does our best to ensure everyone can rest well with us; when your travels return you to Florence, we'd love to have another chance at hosting you under our roof. Wishing you all the best.

Thanks for your good comments , will try to maintain that and hope to see you soon .

Apologies for your unsatisfaction . Plz state your place of concern so that we can improve .

I appreciate guest reviews . Our property is old and we doing some renovations . I would like guest unsatisfaction reason , so that we can focus on that . Once again thanks for review .