Suite (Greenhouse) | Garden view

Reviews of Il Salviatino

5 out of 5
Il Salviatino
Via Del Salviatino 21, Florence, FI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 144 out of 192 reviews" "
Rating 8 - Good. 37 out of 192 reviews" "
Rating 6 - Okay. 7 out of 192 reviews" "
Rating 4 - Poor. 1 out of 192 reviews" "
Rating 2 - Terrible. 3 out of 192 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Saeeda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beautiful property . Pleasant staff. We enjoyed our stay .
Stayed 1 night in Nov 2023

10/10 Excellent

Tanja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible, we can not wait to go back
Incredible, we can not wait to go back. It's one of the most beautiful, peaceful hotel properties we have ever stayed in. Breakfast, sunset, dinner all on their stunning terrace. We can't recommend this place enough.
Stayed 4 nights in Sep 2023

10/10 Excellent

Roupen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend it. Will stay here from now on anytime I visit Florence.
Stayed 4 nights in Sep 2023
Response from Nicolas - General Manager - il Salviatino Firenze on 11 Sept 2023
Thank you so much for your recommendation! We really appreciate the sweet comment and look forward to having you again soon at il Salviatino Firenze. Nicolas Auger - General Manager

8/10 Good

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed this beautiful villa ! Near the Florence city , it is quite , beautiful garden , trees and hotel is well updated ! Unfortunately the Wifi is not covered well . Some homepages can’t be opened , they are blocked .. it caused trouble for me to excess to the stocks and others website . They definitely need to solve this problem … Audrey
Stayed 3 nights in Aug 2023
Response from Nicolas - General Manager - il Salviatino Firenze on 4 Sept 2023
Dear Audrey,Very happy to read that you enjoyed your stay and the facilities of our property. I am sorry to read about the website not being accessible from our server. It is true that we have a very powerful protection system which may limit access to few unidentified websites. We are doing our best to update the system which, over weekends or holiday season, may take a little longer to correct. I understand this website was correctly accessible once you told us about it. Again, very sorry about this inconvenience. I stay at disposal shall you need further assistance in the future. Warm regards from Florence,Nicolas AugerGeneral Manager

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An outstanding property. The staff were wonderful and very welcoming. A must visit treasure of Tuscany and Florence. Pool brilliant in its own Tuscan olive grove!
Stayed 5 nights in Aug 2023
Response from Nicolas - General Manager - il Salviatino Firenze on 27 Aug 2023
Dear Robert,Thank you so much for your review. Very happy to read that all went well and you enjoyed our facilities.See you soon again at il Salviatino Firenze.Warm regards,Nicolas AugerGeneral Manager

10/10 Excellent

Bruno

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Challenging to find as Apple Maps will get you close but unnervingly, not on point. Staff however came to find us and directed us to the hotel. Once there, the location was idyllic. It was peaceful with the best views of Florence. Grounds are heavenly and the pool is a relaxing oasis. Food is delicious if a little bit pricey but not outrageous for a hotel of this caliber. The Duomo view room is a must. We’ll be back.
Stayed 1 night in Jun 2023
Response from Nicolas - General Manager - il Salviatino Firenze on 19 Jun 2023
Dear Bruno, Thank you so much for your review and very happy to read that you enjoyed both the hotel and the facilities. We have taken good note about the geolocation issue. The number 21 has been replaced to be more visible and we are asking the city hall permission to display flags at the front gate. When you come back, it should be there to highlight our entrance door.Looking forward to having you with us very soon again.Best regards,Nicolas

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular stay in the hills of Florence
This place feels like a dreamscape. I can’t recommend it enough - it’s elegant, cool, classical, and comfortable all at the same time. Book now.
Stayed 2 nights in Sep 2022

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!! Our room was simply stunning and the staff was so helpful. They even helped organize a wine tasting at one of the wineries. What a wonderful experience
Stayed 2 nights in Aug 2022

6/10 Okay

Caitlin

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property itself is stunning. This is a great place to stay on the edge of Florence. Incredibly relaxing, beautiful views. The downsides are that the on-site restaurant is abysmal, the concierge is abrasive and unhelpful, and the back of house is a downright disaster. I purchased approximately 14 hotel rooms that were lovely. Nearly two weeks after my stay and after having paid about 20k dollars for rooms they have been unable to produce a folio of my charges and have been unable to explain or reduce an $8k charge that was inadvertently put on one of my guests room. While I would highly recommend the hotel, I would suggest only going with a friend and making sure you pay in advance. This hotel lacks any systems to track guests.
Stayed 3 nights in Aug 2022

8/10 Good

Marc

Liked: Staff & service, room comfort
August 2022
Beautiful location with fantastic views and grounds! The pool was great and service great but the hotel is old and a little run down inside. The food was average but the views made up for it.
Stayed 3 nights in Aug 2022

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Wonderful stay at Il Salviatino, nice location on the outskirts of the city. Temperatures a little cooler. Lovely hotel and a very idyllic setting for a relaxing break.
Stayed 3 nights in Aug 2022

8/10 Good

Ramin

Stayed 2 nights in Jul 2022

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome! Plan to go back soon.
Stayed 4 nights in Oct 2019
Response from Marco Milocco on 29 Jan 2020
Buongiorno! Thank you for your lovely review! We hope to have the chance of welcoming you back soon! Warm regards, Marco Milocco

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

GDaddy, Northern Virginia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
About perfect in every way possible. Wonderful friendly staff. Breakfast buffet to die for.
Stayed 1 night in Oct 2019
Response from Marco Milocco on 29 Jan 2020
Buongiorno! Thank you for your lovely review! We hope to have the chance of welcoming you back soon! Warm regards, Marco Milocco

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely stunning hotel, with exceptional service! Can not recommend this hotel more and can’t wait for our return visit next summer!
Stayed 2 nights in Aug 2019
Response from Marco Milocco on 29 Jan 2020
Buongiorno! Thank you for your lovely review! We hope to have the chance of welcoming you back soon! Warm regards, Marco Milocco

10/10 Excellent

Joanne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, beautiful. Incredible property Loved it all the wsy
Stayed 4 nights in Aug 2019
Response from Marco Milocco on 29 Jan 2020
Buongiorno! Thank you for your kind review! We hope to have the chance of welcoming you back soon! Warm regards, Marco Milocco

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Very helpful staff. Food excellent. Service at breakfast a bit inconsistent. We were in greenhouse suites. Lighting very dark in evening and uneven surfaces could be hazardous.
Stayed 5 nights in Aug 2019
Response from Marco Milocco on 29 Jan 2020
Thank you for your feedback on your stay with us. We were pleased to see that overall you did appreciate your stay with us and particularly the staff and the food. We do hope you’ll come and visit us again very soon. Best regards, Marco Milocco

10/10 Excellent

Verified traveller

Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence at Il Salviatino
Beautiful property and loved every moment of our stay. Will recommend to anyone heading to the area.
Stayed 3 nights in Jul 2019
Response from Marco Milocco on 22 Jul 2019
Buongiorno! Thank you for your lovely review! We are really glad that you appreciated our property and enjoyed your stay with us. We hope to have the chance of welcoming you back soon! Warm regards, Marco Milocco

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 27 has a glorious view towards Florence, with a back drop of the Tuscan hills and countryside. The staff are extremely accommodating and the feel of the hotel is personal rather than corporate. Highly recommended.
Stayed 5 nights in May 2019
Response from Marco Milocco on 5 Jun 2019
Buongiorno! Thank you for having chosen Il Salviatino for your stay in Florence and for having taken the time to comment on this. We truly enjoyed reading your kind words on our property and glad you did appreciate your stay as well as the service. Looking forward to welcome you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, nice large rooms, amazing attentive service and incredible views. Food was also amazing but quite expensive. It’s a bit out of town but there is a free shuttle bus.
Stayed 3 nights in May 2019
Response from Marco Milocco on 28 May 2019
Thank you for your lovely review! We are really glad that you appreciated our property and enjoyed your stay with us. We hope to have the chance of welcoming you back soon!

10/10 Excellent

naureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A visit to remember
We stayed here for a week in the garden suite. The location is beautiful and peaceful . Shuttle service to the city centre every hour made it really easy to pop into the heart of Florence even just for dinner without living there . The staff extremely polite and enjoyed their work and service and food impeccable.
Stayed 7 nights in Apr 2019
Response from Marco Milocco on 30 Apr 2019
Dear Naureen, Grazie mille for having taken the time to comment on your stay with us. We were very pleased to hear that you enjoyed your vacation at Il Salviatino and that you highly valued the location and the villa as well as the staff. Hoping to have the opportunity of welcoming you again very soon, we’d like to say Arrivederci!

10/10 Excellent

Rony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing stay! Great mix of history nature and service. Room was wonderful. Very special breakfast and super nice staff
Stayed 2 nights in Oct 2018
Response from Marco Milocco on 29 Jan 2020
Thank you for your feedback on your stay with us. We were pleased to see that you did appreciate your stay with us and particularly the staff and the breakfast. We do hope you’ll come and visit us again very soon. Best regards, Marco Milocco

2/10 Terrible

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
The room had a living animal!! Stock to the ceiling a bird or some rat. You must infirm the hotel about room number 38. Also the room smelled like heavy medicine or a lousy pharmacy.
Stayed 2 nights in Sep 2018
Response from Marco Milocco on 29 Jan 2020
Buongiorno! Thank you for your lovely review! We hope to have the chance of welcoming you back soon! Warm regards, Marco Milocco

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip of a lifetime! We will come back!
One of the best hotels we have ever stayed at. Exceptionally friendly staff and accommodating in every way. In a special way that’s sincere too, and not bothersome. Which, is very hard to find. Beatiful hotel, peaceful gardens, and surroundings. Amazing view of Florence. I would strongly recommend this hotel to anyone and especially for a romantic couple’s getaway and a break from the busy cities of Italy.
Stayed 3 nights in Sep 2018
Response from Marco Milocco on 29 Jan 2020
Buongiorno! Thank you for your lovely review! We hope to have the chance of welcoming you back soon! Warm regards, Marco Milocco

10/10 Excellent

Randy, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my favorite hotel! The views, food, service are all excellent.
Stayed 3 nights in Sep 2018
Response from Marco Milocco on 29 Jan 2020
Buongiorno! Thank you for your lovely review! We hope to have the chance of welcoming you back soon! Warm regards, Marco Milocco

6/10 Okay

Gillian

Lovely grounds, great staff but bit dated and overpriced
Stayed 2 nights in Sep 2018
Response from Silvia Manganaro on 5 Nov 2018
Dear Ms Gillian. Thank you for your feedback. We were pleased to read that you did like our grounds and the services provided by our staff. Concerning the “bit dated” you may have this impression because of the historical building and some of the antique fixtures of the property as, as far as the actual furniture and technical equipment are concerned, the property was fully refurbished in 2018. As far as the price point goes, we fully respect your opinion but we can assure you that it is in line with similar properties in the area. Once again thank you for having stayed with us and for having taken the time to express your opinion on your stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful luxury resort on the edge of Florence
My wife and I thoroughly enjoyed our stay at this beautiful luxury resort on the edge of Florence. We relaxed by the pool and dined on the outdoor terrace overlooking the formal gardens and distant view of the Duomo and downtown Florence. The very helpful staff provide exceptional service and super-convenient shuttle into the center of Florence ensures a hassle-free visit to Florence. We can't wait to return.
Stayed 2 nights in Aug 2018
Response from Marco Milocco on 29 Jan 2020
Thank you for having taken the time to share your comments. We were very pleased to read that you did enjoy your stay at Il Salviatino, the restaurant and the spa. Hope to have the opportunity of welcoming you back soon. Warm regards, Marco Milocco

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, this is a great luxury hotel. Building and grounds are beautiful, staff very helpful, spa is superb. First night, we were given a room with low windows and a bathroom entry too low for my tall height, but they cheerfully moved us to a room for the rest of our stay without those issues. Restaurant was very good, drinks at the bar excellent. Hourly shuttle from Florence ends at 8PM, cab fare is about 20 euro to the center otherwise. There are the quirks one must expect at a renovated older property, but the stately and tranquil environment is worth it in our opinion.
Stayed 4 nights in Aug 2018
Response from Marco Milocco on 29 Jan 2020
Thank you for having taken the time to share your comments. We were very pleased to read that you did enjoy your stay at Il Salviatino. Hope to have the opportunity of welcoming you back soon. Warm regards, Marco Milocco

10/10 Excellent

Ruth, liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel just outside Florence
We loved our trip to Il Salviatino. It’s a gorgeous hotel in beautiful grounds. We were there when it was near 40 degrees c in Florence so it was lovely to stay outside the city up in the hill where it was cooler. We spent most our days by the pool chilling. We got upgraded to a room with a view which was so lovely- the view is incredible. We were welcomed from our taxi and offered a glass of prosecco upon arrival and given time to enjoy it before checking in. By the time we went back to the desk our bags were already in our room (even though we hadn’t told him who we were?!) Impressive! The staff in general were very attentive and never made it feel like anything was any trouble. The hotel is small so it never felt like there were too many people there. Although there was a small wedding that took place while we were there...the music was turned off by midnight. We used the free shuttle bus to go into Florence to eat every evening. Having read some of the reviews about the food/price of the food we decided to just eat elsewhere. Although the last shuttle leaves Florence at 8, we managed to always get dinner and make it back in time. If the shuttle could run till 9 it would be even better!! (A taxi costs €21 back to the hotel from town). Overall a brilliant trip! Thank you Il Salviatino
Stayed 4 nights in Jul 2018
Response from Marco Milocco on 29 Jan 2020
Thank you for having taken the time to share your comments. We were very pleased to read that you did enjoy your stay at Il Salviatino. Hope to have the opportunity of welcoming you back soon. Warm regards, Marco Milocco

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible hotel
Truly amazing .
Stayed 2 nights in Jul 2018
Response from Marco Milocco on 29 Jan 2020
Thank you for your feedback on your stay with us. We do hope you’ll come and visit us again very soon. Best regards, Marco Milocco

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbelievable
Great, even gave us free tickets to Chick Corea concert.
Stayed 3 nights in Jul 2018
Response from Marco Milocco on 29 Jan 2020
Thank you for your feedback on your stay with us. We do hope you’ll come and visit us again very soon. Best regards, Marco Milocco

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
El Salviatino is a beautiful property on the outskirts of Florence. The facilities are quite lovely, including abundant public spaces indoors and out and a well-kept pool. We booked standard rooms and both rooms were spacious, nicely decorated, and well air conditioned. While the dining staff was excellent and the included breakfast buffet very pleasing, the shuttle ran less than originally quoted and this was very problematic. Transportation in and out of Florence was both expensive and hard to obtain. From the number 11 public bus stop nearby, it is only a 0.3 mile walk up a slight incline to the property boundary and we intended to use this option when the shuttle was not operating. However once on the property, there was an even longer walk up to the elevated hotel along the winding driveway. One night around 1 AM we had a knock at the door and we were offered the bucket of ice we had ordered the evening before. Overall, the inconvenience and expense of commuting to and from this hotel would prevent me from recommending it unless it was for a weekend of rest and relaxation or to a person who had access to a car. If the shuttle bus to downtown was reliable and ran until midnight I would definitely recommend this hotel.
Stayed 3 nights in Jul 2018
Response from Silvia Manganaro on 5 Nov 2018
Thank you for your notes on your stay. We are glad you did enjoy the property, the rooms and the public areas of the property as well as our F&B offering. For sure we do apologize for the issue with the delivery of the ice bucket and we will investigate on what happened. Concerning the shuttle timetable, we did not change it at all since the beginning of the season and it’s published on our website as well as in all rooms so we did not ran it less than originally quoted but for sure we will take your suggestions into consideration. We do hope to welcome you again in the very near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A special treat
Beautiful property, modern rooms, great views. Highly highly recommend!!
Stayed 1 night in Jun 2018
Response from Marco Milocco on 29 Jan 2020
Thank you for your feedback on your stay with us. We do hope you’ll come and visit us again very soon. Best regards, Marco Milocco

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic Honeymoon Stay
We absolutely loved our stay here. The hotel is nestled in the countryside with amazing views of the rolling hills and of the city center. It was romantic, calming and a relaxing retreat from the hustle of Florence. The concierge were incredibly helpful and helped to organize dinners and travel. The pool, spa, breakfast and shuttle service were also fantastic, well kept and reliable.
Stayed 3 nights in May 2018
Response from Marco Milocco on 29 Jan 2020
Thank you for your feedback on your stay with us. We were pleased to see that you did appreciate your stay with us. We do hope you’ll come and visit us again very soon. Best regards, Marco Milocco

10/10 Excellent

R, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking
This hotel absolutely exceeded our expectations. The photos online don’t do it justice. The complimentary breakfast with an amazing view of Florence was definitely a highlight. Hoping to be back one day!!
Stayed 2 nights in Jun 2018
Response from Marco Milocco on 29 Jan 2020
Thank you for your feedback on your stay with us. We were pleased to see that you did appreciate your stay with us. We do hope you’ll come and visit us again very soon. Best regards, Marco Milocco

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel with superb views over Florence. Great escape from the busy city.
Stayed 3 nights in May 2018

10/10 Excellent

Gross, Brooklyn NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Hotel
This is possibly the best hotel we’ve ever stayed at anywhere. The service was impeccable and the room was outstanding. Every conceivable room amenity.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Exceptional in every way imaginable. From start to finish there is nothing g I would change with this property. Book it, you will not be disappointed!
Stayed 3 nights in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful elegant hotel
Hotel is jaw dropping and the staff are brilliant, views are amazing.
Stayed 3 nights in Oct 2017

10/10 Excellent

McKay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BOOK NOW!!! YOU WILL LOVE IT!!!
AMAZING!!! No other words to describe this hotel. We WILL be back. The staff is amazing. The attention to detail is wonderful. We missed it the second we drove down the driveway.
Stayed 1 night in Oct 2017

8/10 Good

Snap, Hereford, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location but....
The location of this hotel and the stunning views over Florence make this hotel a fabulous place to stay. The staff were very welcoming and helpful. If you are driving, you have to go through Florence which is a bit of an adventure if you are not used to driving in Italy. A Sat Nav is essential! On the negative side, the dinner and room service was very overpriced and uninteresting with a very limited selection and, (hard to believe), I never once had a decent cup of coffee! I love strong Italian coffee but I don't like it burnt or, as was the second option, out of a jar! The rooms are over the top grand but with no table, the most ridiculously complicated lighting system that simply didn't work and the TV set in a huge mirror (!) so you could only watch it if you sat in/on the bed. Stay there, but eat out.

10/10 Excellent

David, Little Yeldham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant relaxation away from the crowds
With the view of the Duomo from the breakfast table and the sun shining on the immaculate gardens you would be hard pressed to find a more relaxing place away from the crowds in the city. Staff were welcoming and nothing was a problem. The shuttle bus to the centre allows one to leave the car and be driven to the Duomo and free to explore the delights of Florence. The restaurant in the evening overlooking the city is most pleasant. The room was as one expects from a Five Star hotel. Service was attentive without being obtrusive. In all, what one expects from a first class establishment.
Stayed 1 night in Oct 2017

8/10 Good

Michael, Vancouver, BC. Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hote but be aware of dinner
Unfortunately our overall 4 night experience was undermined on the first night. Upon arrival we enjoyed lunch on the spacious Terrace that overlooks Florence with the Domo in view. Slightly high priced but with service and view in mind it was acceptable. However that evening we dined on the same terrace enjoying the lights of Florence. Sadly the dinner rates are more then 2x the lunch rates with smaller portions. Understanding this can be a common practice however not to the extent of our experience. Happy to pay for value however this was a gouge... sadly not likely to return.
Stayed 4 nights in Sep 2017

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are incredible and extremely accommodating at Il Silviatino. The villa and the surrounding grounds are beautiful. I will definitely plan to stay here again on a return trip to Florence. The only thing that could be better is if the hotel's complimentary shuttle service ran later into the evening, at least until midnight, rather than 830.
Stayed 3 nights in Sep 2017

10/10 Excellent

Gianpietro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A time machine
It was our honeymoon and Firenze was the first stop. We were in the Tagliacci suite and we could feel the history of the property. It is such a amazing experience and different from the very touristy Florence, it is an absolute haven from the hustle and bustle and bring you back to a time forgotten. Incredible property! About a 10 minute drive from the center of the city. If you have the chance upgrade to the Greenhouse suites!
Stayed 4 nights in Sep 2017

10/10 Excellent

Maxime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, Pricey food and drink
The hotel is almost perfect. The room looks better then the pictures and is ways more impressive (we have been upgraded to a room with a dome view) The service is what you expect in a 5* hotel (welcomed with champagne, tour of the hotel...) The breakfast was amazing. There is always room for improvement. -I would say that a unheated pool and jacuzzi at 20c (yes, twenty!!) was not acceptable. -Drinks at the pool were overpriced ("Ok" wine at 14 euros per glass) -Dinner's price were overpriced by at least 30%. (2 services course for 2, 1 dessert shared, 1 bottle of wine = 200 euros and 210 euros) -Activities offered are overpriced (300 euros!! for 1 drivers for 4 hours to drive us in the Chianti area). You are better renting a car if you go there, however you will be at there mercy!
Stayed 2 nights in Sep 2017