Property entrance

Reviews of Hotel Silla

3 out of 5
Hotel Silla
Via dei Renai, 5, Florence, FI

Reviews

8.8

Excellent

Rating 10 - Excellent. 318 out of 584 reviews" "
Rating 8 - Good. 201 out of 584 reviews" "
Rating 6 - Okay. 43 out of 584 reviews" "
Rating 4 - Poor. 14 out of 584 reviews" "
Rating 2 - Terrible. 8 out of 584 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to all of the big sites but still has a quiet village feel. Several excellent restaurants on street behind hotel.
Stayed 3 nights in Feb 2024

8/10 Good

XuanTrang, Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was across the river but still walkable to all the sites. The staff was friendly and helpful. My family liked the breakfast.
Stayed 2 nights in Dec 2023

10/10 Excellent

Thomas R.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and value. The staff was polite and very helpful.
Stayed 1 night in Nov 2023

4/10 Poor

Ana, pittsford

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff just doesn’t care
Stayed 2 nights in Oct 2023

10/10 Excellent

Marcel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel. Great location. Helpful staff. Would stay again. Just 5 mins from the chaos on the Arno
Stayed 1 night in Oct 2023

8/10 Good

Sophia, Gloucester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Nicely, renovated rooms. Very clean.
Stayed 1 night in Oct 2023

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was lovely with clean, comfortable rooms and a lovely veranda to sit and have a drink or your breakfast which was included with the room. Parking was very easy as the lot was a couple doors down from the hotel. Hotel is very conveniently located and all sights within Florence were walkable. The only complaint we had was after the maid cleaned our room they left the clean towels sitting on the bidet, we thought that a bit strange. Very nice hotel.
Stayed 3 nights in Sep 2023

4/10 Poor

Frank

Travelled with partner
Disliked: Property conditions & facilities
The air conditioning unit did not work. The second night we slept with 2 fans. They moved us to another "Premium" room on the third day and again we had no control on the air conditioning unit. It's obvious that they have full control of it. Also, one can hear the foot steps of the above room at 12:30am. They said they couldn't do anything about it. I was looking forward to staying at this hotel and was quite disillusioned.
Stayed 4 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel close to bridge, walkable to downtown
Really nice hotel, close walk to the bridge. Restaurants next to it were convenient. We had the family room which was newly renovated, it was clean and had good amenities. Wierd to climb stairs to check in, but staff was very nice. Breakfast was good and had a nice patio to sit on. They offered tea, coffee and some pastries all day, which was really nice. Beds and pillows were comfortable
Stayed 2 nights in Aug 2023

10/10 Excellent

Isamar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont even know where to start. It felt like something out of a fairy tale. I loved florence and the hotel and patio with the breakfast being included ..nice room and shower. Not to mention they have cocktails and they do your laundry for a small fee. Absolutely loved it and will be returning.
Stayed 3 nights in Sep 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay in Florence!
Stayed 3 nights in Sep 2023

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to walk around Florence area. Breakfast availability and nice outdoor patio we sat at both days. Front staff very friendly and helpful. Kept our bags after checkout so we could spend day out and about before leaving on evening train.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kimberly

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just charming! Luxe linens, terrace, helpful, and tucked in Florence’s quietest corner but a few steps from so many major tourist destinations!
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
The hotel room had chipped paint in walls. The toilet paper holder was broken. Nothing in shower to put toiletries. No place to hang towels
Stayed 1 night in Sep 2023

10/10 Excellent

Timothy

Stayed 1 night in Aug 2023

8/10 Good

Kirsty

Stayed 2 nights in Aug 2023

8/10 Good

Jacqueline, Wenatchee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with our stay here. It’s the first hotel I’ve been to that I needed to take an elevator to actually access the hotel. But the signage was great, and it was really clearly marked. The initial courtyard could be buttoned up and look a little better, but the hotel itself was perfectly clean and lovely. The rooms were well air-conditioned during this very hot time in Italy. The location was very convenient. Hotel staff was very helpful and anxious to be of service. Would be happy to stay here, again, anytime!
Stayed 2 nights in Jul 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Front desk and breakfast staff was very friendly and helpful. Laura was a gem and super nice. Make sure to hide all belongings of value before leaving your room, as a pair of Prada sunglasses went missing. The hotwl is in a good location, close to everything, but very outdated. Would stay again only if hotel gets updated renovations.
Stayed 3 nights in Jul 2023

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Jul 2023

10/10 Excellent

Rosevelt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay. Staff was a friendly and accommodating. Great breakfast.
Stayed 2 nights in Jul 2023

10/10 Excellent

virginia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean, great breakfast, lively staff
Stayed 1 night in Jul 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Excellent hotel in every way! Staff was amazing!
Stayed 5 nights in Jun 2023

10/10 Excellent

Bárbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
we love this hotel, hotel is in excellent condition staff is helpful when needed. bedrooms are very confortable super clean and spacious. the breakfast which is included in the hotel rate is excellent and substancious. overall we had a good time there. highly recommended.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend. All modern conveniences incorporated tastefully in an historic property. Rooms have everything you need and lovely ambience, staff friendly and accommodating, breakfast was incredible - healthy choices available including non-dairy milks, muesli, local jams, many choices of breads, bacon and eggs, and lovely pies! Even natural honeycomb.
Stayed 1 night in Jun 2023

10/10 Excellent

scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location very nice breakfast on the terrazzo. The staff was very accommodating. I hope to stay here again!
Stayed 1 night in Jun 2023

8/10 Good

Gail

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel!
The staff at Hotel Silla were amazing. They were so friendly and helpful during our entire stay. If ever back in Florence this is where I'll be staying.
Stayed 3 nights in Jun 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrace
Stayed 5 nights in Jun 2023

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved this hotel - the location was perfect . The outdoor space , the breakfast , the service perfect ! The rooms were modern and spacious with old world charm . I will absolutely book at this hotel Again
Stayed 4 nights in May 2023

2/10 Terrible

Rajendra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were asked by our travel group to stay here. This hotel is terrible. Several misleading items are posted on its web. Would not recommend this hotel to anyone else.
Stayed 1 night in May 2023

8/10 Good

Scott

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Next we will stay again
We had a really good time and would stay again. The Staff was really nice and very accommodating. Helping us get to the airport and getting our bags to the rooms. The only issue we had was their A/C doesn't work until June (which got stuffy in the room even with the window open). Their towels are very ruff. We also did put on the door outside not to come in the room while we were out. The rooms feel very safe with magnetic doors. Their breakfast was very good. The staff was able to speak English with no issues. Very good location. Very close to everything you want to walk too.
Stayed 2 nights in Apr 2023

8/10 Good

Osvaldo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you'll want or need in Florence!
Nice hotel in a fantastic location where you will find everything you need close by. Major attractions are all within walking distance and many little restaurants close by for evening coffee or meals. Breakfast was excellent and the staff were all very friendly, would absolutely visit again!
Stayed 1 night in Apr 2023

10/10 Excellent

Ada

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff everything was wonderful

10/10 Excellent

Nicolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent & comfortable experience 🙏amazing breakfast
Stayed 1 night in Apr 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 days in Florence
Lovely hotel not too far from the centre. Great breakfast and receptionist very helpful.
Stayed 2 nights in Mar 2023

6/10 Okay

alberto, jr.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, staff were friendly, Everyone enjoyed breakfast. The only complaint is with the beds, they were really hard. Everything else was great.

8/10 Good

HOSEOK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff.
Stayed 2 nights in Sep 2022

10/10 Excellent

Dr. Intesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Excellent staff. Near the city centre.
Stayed 1 night in Sep 2022

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

Tim, London

Stayed 2 nights in Sep 2022

8/10 Good

Joan

Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Firenze 08/2022
Great location, quiet area with a 5-10 minute walk to the Uffizzi Gallery and Ponte Vecchio. Easy to get to with a car and not located in the pedestrian controlled zones.
Stayed 4 nights in Aug 2022

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location was good. Staff were mixed as far as friendliness. Bathroom shower door was loud to close (heard this from adjacent room too) and bathroom towels not comfortable to use. Terrace was nice. Bed was not comfortable.
Stayed 3 nights in Aug 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with fabulous service
The staff was outstanding!!! Everyone! House keeping, breakfast attendants, front desk were all warm, friendly, welcoming and helpful. We had a car rental issue and Massimo worked with our car rental company and tow truck driver to get our issue resolved. The breakfast was delicious as well and location was outstanding for our stay in Florence. We will be back!
Stayed 3 nights in Aug 2022

10/10 Excellent

Gregor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Talitha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!! All of it - Location, food, accommodations!
Stayed 3 nights in Apr 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Florence
Better than expected, great location, very clean. Everyone was very nice and helpful- delicious cappuccinos and breakfast
Stayed 2 nights in Jul 2022