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Reviews of Hotel Abaco

1 out of 5
Hotel Abaco
Via Dei Banchi 1, Florence, FI

Reviews

7.6

Good

Rating 10 - Excellent. 23 out of 78 reviews" "
Rating 8 - Good. 27 out of 78 reviews" "
Rating 6 - Okay. 15 out of 78 reviews" "
Rating 4 - Poor. 8 out of 78 reviews" "
Rating 2 - Terrible. 5 out of 78 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service
Hotel Abaco is quirky, charming and authentic. It was very convenient for us to walk around Florence, and is very close to lots of restaurants, cafes, museums, and wonderful small shops. In fact, for a busy few days as a tourist in Florence it could not be better. OK - it's old, and you have to climb 55 stone stairs to it (it's on the 2nd floor) but it would not be authentic otherwise. La Signora who runs it was friendly and helpful. We enjoyed visiting!
Stayed 4 nights in Mar 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un albergo ottimo
A lovely place to stay, close to everything in a lovely old building. The staff were very friendly and welcoming. The children in particular LOVED the breakfast ( especially the Nutella). Grazie mille! We would love to go back.
Stayed 3 nights in Dec 2023
Response from bruno on 21 Dec 2023
Thank you very much simo happy to have met you are a wonderful family.Bruno and Aurora

2/10 Terrible

Faisal

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprised that Expedia had a “good” rating for this hotel, which is not justified. I have trust deficit with Expedia’s rating after my experience at this property. The property is old and has no lift. Guests have to carry their luggage up two floors, and there was no warning given for this by Expedia in its description of the property. Customer service was very poor. We had breakfast with our booking, but there was no place to sit and eat - hence had no breakfast. Also staff refused to provide hot water requested for tea before breakfast was open to be served. Uncomfortable and vey small toilet space - again something not highlighted by Expedia. I would rate the property as a hostel for students - not a hotel.
Stayed 3 nights in Jul 2023
Response from Big boss on 7 Aug 2023
Faisal, Faisal please know that lies have short legs. It's not our fault if you can't read on expedia, where it clearly states that being one of the oldest buildings in Florence we have no lift. It is not our fault if you arrive at the last moment and pretend to have breakfast passing in front of everyone. Where is the politeness? If the hotel sucked so much, why did you stay? Next time if you want a five-star service don't be stingy, spend and go to a four-star However we are very very happy not to have been to your taste, we are in fact for many but not for all and we are fine with that. Ah one last thing since you gave a judgement on us, allow us to give a judgement on you, for us our rating is 0 and why a negative rating can't be put and then for Christian charity we wouldn't have done itThe property

10/10 Excellent

Christian

Liked: Amenities
Will stay here every time in Florence!
Stayed 2 nights in Jul 2023

10/10 Excellent

Maria, MIAMI

Stayed 2 nights in Jun 2023

8/10 Good

Brianna, Florence

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner was very nice and accommodating. They let us keep our bags there before and after checkout. The room was cute and perfect for two people. We had our own bathroom.
Stayed 1 night in Sep 2019
Response from Bruno on 19 Aug 2020
we are delighted with the judgment he gave us Bruno e Aurora

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed being in the centre of Florence and when we stepped out of the hotel, we could see the Duomo. We liked staying in a period hotel. There are a lot of steps but that didn't bother us. Please note the hotel is within the restricted traffic zone so if arriving by car, park for 1 hour in the parking opposite the bus station which costs E4 and walk to the hotel (under 10 mins) to offload luggage, then go and repark outside the city. The nearest unlimited parking was 2.5 miles away in the Bobbini area. Probably best to use public transport.
Stayed 4 nights in Aug 2019
Response from Bruno on 19 Aug 2020
we are delighted with the judgment he gave us Brun e Aurora

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Lovely place, fantastic location. Would recommend
Stayed 1 night in Jul 2019
Response from Bruno on 19 Aug 2020
we are delighted with the judgment he gave us Bruno

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super convenient location, very clean room
It was very clean and the staff are super friendly. The room is a typical small European room. Only a 2 minute walk to Duomo. There isn’t any parking. But they have a valet service that will pick up and drop off your car for € 25 a day. We walked to everything from this hotel. It is in a super convenient location!!
Stayed 2 nights in Oct 2018

8/10 Good

Chantelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to station, easy to find, safe and clean
Great service and close to everything. We had a late arrival after the front desk would be closed, due to our flight being delayed, I called to let them know and they were very accommodating to leave the key with the neighbouring hotel. The street in front is very busy and noisy and there is single glazed windows so bring ear plugs. Room as described. Clean. Adorable historic decor
Stayed 1 night in Sep 2018
Response from Bruno on 19 Aug 2020
we are delighted with the judgment he gave us Bruno e Aurora

10/10 Excellent

Ly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and friendly staff, clean and comfortable room, good location. The only problem is there are no elevator, so had to carry luggages up.
Stayed 4 nights in Jul 2018
Response from Bruno on 19 Aug 2020
we are delighted with the judgment he gave us Bruno e Aurora

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Just take the breakfast. Many stairs. Comfortable
This was a cute hotel, and that is why I picked it. Very close to train station and in the middle of everything you want to be near. I didn’t know (and was shocked) that it is on the 3rd floor of a very large building. You have to walk up 7 half flights of stairs. It’s a lot of work. However, it seems all of the hotels are that way. There is no elevator so if you need one, look for a larger hotel that has one. One bed was very comfy and one bed consisted of 2 cots and was difficult to sleep in. It’s hit or miss. Very cute rooms, fun bathrooms, AC that works, WiFi, great view. If you don’t want to be up for breakfast (crossaints) 8-10am, tell them or some lady will knock on your door to wake you up. No cappuccino after 9:30. Owner (very nice man) allowed us to check in hours early which was very helpful. You will have a wonderful stay if you accept your breakfast.
Stayed 2 nights in Jun 2018
Response from Bruno on 19 Aug 2020
we are delighted with the judgment he gave us

8/10 Good

Andrijana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Beds were good, everything was clean and evryone was really nice, helpfull and welcoming. Location is 5 min walk to Duomo.
Response from Bruno on 19 Aug 2020
we are delighted with the judgment he gave us Bruno

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware..! Lost my purse in the hotel.
I lost my purse with all my credit cards in the hotel. The staff is not friendly. The only positive thing is location as it's close to all attractions.
Stayed 2 nights in Oct 2017

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
The owner was especially helpful to me. I parked outside the city wall as the city streets are limited to residents. On check in, he told me I could park in a designated place in the city but I was tired and confused by the map and directions. So he offered to go to my car and ride along. When we parked in front of the hotel to drop our bags, he insisted on carrying our luggage. Then he got back in the car and helped me find the right parking area. He had lots of recommendations for dinner too. So friendly and welcoming. The breakfast is in a very cute cafe just a few doors down. Nice breakfast and beautiful view of the countryside.
Stayed 2 nights in Sep 2017
Response from Bruno on 19 Aug 2020
we are delighted with the judgment he gave us Bruno

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel centrally located
Nice and comfortable stay. 5 minutes from station. 5 mins from Duomo. Very near to most of the tourist spots in Florence. Safe to walk around till very late in the night
Stayed 1 night in Aug 2017

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My friend and I stayed here one night and had a great stay. It's only a one minute walk from the duomo and closeby to everything in Florence. The staff was very helpful allowing us to leave our bags here for the day after we checked out. Would definitely stay again when I'm back to Florence!
Stayed 1 night in Jul 2017

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, lots of stairs
Hotel Abaco is in a great location close to the train station and about 3 blocks from Il Duomo. Service was good, breakfast OK and there are a lot of stairs! Still enjoyed our stay.
Stayed 2 nights in Jun 2017

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Abaco
The hotel is in a great location, close to the train station and many of the tourist sites. We stayed in the room with two twin beds. We had our own bathroom, but it was not in the room itself, but rather across the hall. It ended up ok for us as the hotel is small so we almost never saw anyone when we went to the bathroom, but still it required being appropriately dressed to do so. The beds were also a little narrower than normal twin beds, which was fine for us but would've been tricky for someone larger. The air conditioning worked great. The wifi was not very good, but we rarely had good wifi in Italy. Breakfast was only bread products, juice and coffee, but the croissants were delicious and the plain black coffee extremely good as well. The woman who greeted us and serves the breakfast speaks only limited English, but we managed to communicate. Overall, for a clean and comfortable place to stay in a great location, I would highly recommend it.
Stayed 3 nights in Jun 2017

10/10 Excellent

Shanwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
We stayed in this hotel for overnight. The location is great, very close to the train station and the big famous church. The owner is very friendly. We checked in around 11:00am which is very helpful otherwise we have to carry the lugguage with us. The room we stayed is comfortable. The only thing I have to remind you is that, the sign 'Hotel Abaco' for this hotel is on the wall, very small and you may need some time to find it.

4/10 Poor

Angelica

Liked: Cleanliness, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Abaco
We just stayed one night, and I would stay again. The decor was very pretty, and the hotel location was excellent. Just make sure you check in soon enough that staff is there or arrange check in.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Used it as a one night stay... Arrived late and left very early the next morning to the airport but cannot see staying there for a longer stay. Hotel is dark, small and is located on an 'all night' noisy street. Not inviting to relax comfortably in after a day of wandering the city. Common area seemed welcoming and the receptionist was very helpful and congenial.

4/10 Poor

christine

Disliked: Cleanliness, property conditions & facilities, room comfort
it was ok
It was ok

10/10 Excellent

Gordon, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything and great people too
Even though Bruno kept apologizing about the small bathroom it was a great place to stay. The staff was amazing, friendly and helpful. The bathroom was small but it was big enough that you could have a good shower and there was lots of hot water. The breakfast was simple but enough, unless you need gluten free as it's breads and buns. The wifi in room 7 was a little weak so we would need to go into the hall to get connected again but not a real hardship either. It's 54 stairs up to the hotel so pack light but you can walk to most of Florence from here and even go back for a short break. There's plenty of restaurants close by and 2 grocery stores within a block or so. Highly recommended for a safe clean stay. You can pay more but not sure you would get much better than Bruno and his staff.

6/10 Okay

Verified traveller

Nice hotel
Nice hotel close to train station and Duomo. Rooms are small and when you have a bath it is smaller.It is clean and staff is pleasant. However, aged or mobility impaired should be aware it is up three flights of stairs with no elevator

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Average
The hotel is very well located, walking distance from the train station. There´s no elevator and its on the third floor. Room and bathroom are small but clean. Breakfast is only bread and coffee.

4/10 Poor

Maria, San Jose, CA

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
THREE FLIGHTS OF STAIRS AND NO ELEVATOR!!!
It is located up 3 flights of stairs and there is no elevator. When going up the first time with our luggage, it was almost like it would never end. The staff is nice, speak limited English. The room was small, but clean. Main 2 problems we had were the 3 flight walkup and the bathroom. After making the hike up and seeing our room, we seriously considered just leaving and finding another hotel. Bathroom was added afterwards, just some drywall and a plastic patrician as a door. There is a small sink, toilet, and on the wall there was a douche handle to use as a shower, there is a plastic shower curtain to make a separation from the toilet. It was horrible, I have never seen anything like it. You can barely shower, the floor is always wet from showering and I would strongly recommend wearing sandals while in there. The towels are really more like kitchen towels, not the cotton towels you would normally use for shower. This was definitely not what I expected when booking a room with a private bathroom. I would not recommend this hotel, nor would I stay here again.

8/10 Good

Inna, East Hanover, NJ

Liked: Cleanliness, staff & service
Nice hotel close to the major attraction
We stayed at this hotel for 2 nights on April 10 -11, 2014. This hotel has the best location: 5 minutes walk distance from the train station and near to all major attraction( 700 m to Duomo, one block to the right to St. Maria Novella). If you are traveling from one city to the other and you will spend just one or two nights there I will definitely recommend this hotel. Otherwise not. The room is not big, but OK. The bathroom is very small. If you are not size 4 -10 it will be difficult to feet in that bathroom. Everything are old. There is no holder or hooks for the towels That why I think they use the cotton starch towels like the table cloth that my grandma used. From the toilettes there is only soap. The bed is not big and it's like two twins (even smaller) mattresses put together. The mattress is hard, not very comfortable. Again if you are tall and bigger than size 10 this bed will be small for you. The staff does not speak English, but very friendly and willing to help. The breakfast is a traditional italian breakfast: small roll with butter and jam, croissant, orange juice and coffee. Everything fresh and testy. I will recommend this hotel to everyone who is not very picky, who did not spend a lot of time in the hotel and who is traveling from one city to the other.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the young on a budget
Great location very close to the Duomo. It is a historical building so no lift/elevator, several flights of stairs. Staff was friendly nice breakfast.

6/10 Okay

ljkniga111, Ipswich

Disliked: Cleanliness, room comfort
Ok Hotel
The hotel location was great... a 5 minute walk from the train station. However, the beds were quite uncomfortable and our room was next to the breakfast room.. so you can hear everything going on from 7.30am. Not great. The ensuite toilet and bathroom wasn't nice... just had a general horrible smell to it. Overall not bad for price and great location.

10/10 Excellent

Lorraine, Airmont, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance from SMN train station
Overall this is a wonderful little hotels typical of old buildings. Family owned, the people were most accomadating. It does not have a elevator and therefore is not handicap accessable, Having knee problems I wish I had known this prior to booking. Second floor room had me climbing 53 steps to gain access to the 2nd floor. The desk clerks were so helpfull in carrying my luggage. I highly recomend this very fair priced hotel to physically fit people!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities
Personale molto gentile.
Stayed 1 night in Aug 2023

10/10 Excellent

MONICA ELENA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Savio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom para o que se propõe. Cama confortável, decoração pitoresca, banheiro pequeno, mas funcional. Tem que subir dois lances de escadas então se estiver com malas pesadas pode ser um desafio! Os recepcionistas só falam italiano, mas são bem simpáticos.
Stayed 1 night in Jul 2021
Response from Bruno on 8 Aug 2021
grazie per aver scritto per in noi. Bruno e Aurora

10/10 Excellent

Marcella, Savona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel in pieno centro storico di Firenze, personale gentilissimo e colazione ottima e abbondante.
Stayed 1 night in Oct 2020
Response from Bruno on 12 Oct 2020
Siamo felici che siete stati bene. E grazie per scelto l'hotel abaco. Bruno e Aurora

10/10 Excellent

Aleksander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central and clean - friendly staff
Clean and nice. Super central location and a friendly staff! Good price and left with a feeling its well worth a visit. thanks
Stayed 3 nights in Aug 2020
Response from Bruno on 14 Aug 2020
Grazie siamo felici che siete stati bene .BRUNO E AURORA

10/10 Excellent

Chrystelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2020
Response from Bruno on 19 Aug 2020
we are delighted with the judgment he gave us Bruno e Aurora

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Bruno on 19 Aug 2020
we are delighted with the judgment he gave us

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location, not so great bathroom.
The location of the hotel is great but the actual room a letdown. The room (in this case Botticelli) was ok sized with one double and one single bed and a private bathroom. Maybe because of the rather quirky the room at first felt bit dirty and run down but after the first night we were handling it ok. The main problem is the bathroom which is tiny. I do not understand the obsession to install a bidet to already too small bathroom, it would make more sense to make the shower bigger. Also, the towels were of the thinnest possible material, quite useless for drying your hair. The sink is miniature sized and bathroom shelf wonky. AC is hard to adjust to a desired level, it is either too cold or not cold enough. There is no elevator in the hotel building and you need to climb steep stairs to reach the reception. The reception is unmanned after maybe 20:00 in the evening so if you are planning to check-in after hours it is better to contact the management beforehand for arrangements. As mentioned the hotel is superbly located: About 7 minutes walk to SMN train station, 5 to Duomo, maybe 10 to Ponte Vecchio. The location is basically bordering the old town with lots of restaurants and shopping nearby.
Stayed 4 nights in Jun 2019
Response from Bruno on 19 Aug 2020
we are delighted with the judgment he gave us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel, small room, nice personal, it was amazing
Stayed 3 nights in Jul 2019
Response from Bruno on 19 Aug 2020
we are delighted with the judgment he gave us Bruno e Aurora

2/10 Terrible

Carla, Porto Alegre

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel é tudo o que se pode esperar de um hotel de 1 estrela, ou seja, quase nada. Não traga malas, pois vc terá que subir com elas por vários metros escada acima. Não espere internet tb, pois não funciona.
Stayed 3 nights in May 2019
Response from Bruno on 19 Aug 2020
we are delighted with the judgment he gave us

8/10 Good

lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Bruno on 19 Aug 2020
we are delighted with the judgment he gave us Bruno e Aurora

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019
Response from Bruno on 19 Aug 2020
we are delighted with the judgment he gave us Bruno

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon séjour, chambre petite mais agréable, hôtel bien situé.
Stayed 3 nights in Apr 2019

6/10 Okay

Regnicoli

Liked: Property conditions & facilities
Disliked: Staff & service
Très bien placé
Hôtel très bien placé, au bout de la rue la cathédrale donc génial. A part ça. ... plus de 50 marches d'escaliers sans ascenseur pour accéder à l'étage de l'hôtel, personne de l'hôtel pour nous accueillir . C'est une dame d'un autre hôtel qui nous ouvre et nous donne la clef de la chambre. Chambre style à l'ancienne, petite, avec des fenêtres doubles qui ne se ferment pas. Sdb minuscule (wc quasiment sous la douche) et dangereuse car très glissante qd on se douche. Climatisation qui fonctionne bien.
Stayed 4 nights in May 2018

8/10 Good

Manu, Annecy

Liked: Cleanliness, staff & service
Pratique mais rustique
Il ne faut pas avoir de problème pour monter les escaliers et aimer se doucher dans un espace minuscule pour apprécier cet hôtel très bien placé
Stayed 3 nights in Jun 2018
Response from Bruno on 19 Aug 2020
we are delighted with the judgment he gave us Bruno

8/10 Good

CESAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación. La habitación muy pequeña
Stayed 2 nights in May 2018
Response from Bruno on 19 Aug 2020
we are delighted with the judgment he gave us

6/10 Okay

Verified traveller

Disliked: Room comfort
Nel complesso carinissimo e di carattere, mi è molto piaciuta l'idea di assegnare alle stanze un pittore o un'artista. Peccato il letto scomodissimo , il materasso era una tavola e il micro bagno . Posizione perfetta , sei praticamente in centro pieno .
Stayed 2 nights in Nov 2017