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Reviews of Courtyard by Marriott Florence

3 out of 5
Courtyard by Marriott Florence
2680 Hospitality Blvd, Florence, SC

Reviews

7.8

Good

Rating 10 - Excellent. 230 out of 528 reviews" "
Rating 8 - Good. 133 out of 528 reviews" "
Rating 6 - Okay. 62 out of 528 reviews" "
Rating 4 - Poor. 43 out of 528 reviews" "
Rating 2 - Terrible. 60 out of 528 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jamuna

Stayed 1 night in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, updated, excellent staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and clean rooms, relaxing, pool, gym. That was a good experience. Thank you for your help and service!!! Gracias por su ayuda y services!!!
Stayed 1 night in May 2024

2/10 Terrible

NIRVANI

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jamie

Business traveller
Liked: Amenities
It was extremely clean and the room was very nice and clean as well. Very modern look and well maintained. The staff was very nice and polite. Everything was happy to be of service.
Stayed 2 nights in May 2024

10/10 Excellent

Charles

Liked: Staff & service, property conditions & facilities
Staff was friendly, easy check in and check out. Pool open until 11 pm was excellent. Walking distance to Florence Center
Stayed 1 night in May 2024

8/10 Good

Roderick, Aldie

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very clean although the tub is old and has seen better days, modern room furnishings, new carpet; breakfast was not available when staff did not show up for work, yikes, but will stay here again because of the Marriott high grade for cleanliness.
Stayed 1 night in May 2024

10/10 Excellent

Ana, Newark

Travelled with family, Travelled with pets
Liked: Property conditions & facilities
The place was nice clean,I will stay again.
Stayed 1 night in May 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean room
Stayed 1 night in Apr 2024

10/10 Excellent

CARMEN

Stayed 1 night in Apr 2024

4/10 Poor

Alice

Travelled with partner
Liked: Staff & service, property conditions & facilities
We were told we had a renovated room. The room had a filthy tub full of putty and grout chips. Toilet was dirty. I thought pet friendly hotels isolated pets to designated rooms. There is a small dog and a huge dog in room next to us. Third floor. Given new room. Room renovated but has old wall a/c. A/C on blast. Room just cool. The woman in front of us requested that she not be in first floor. Desk attendant clearly put out. We will be out early and in our way.
Stayed 1 night in Apr 2024

8/10 Good

Clark

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Melton

Travelled with family, Business traveller
Liked: Staff & service
It was close to my event
Stayed 2 nights in Apr 2024

6/10 Okay

Wes

You overbooked and had no room available for me. Moved me to nearby Hilton.
Stayed 1 night in Apr 2024

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was an expensive disappointment. About a year ago, I had the French Toast at the same hotel and it was terrific with nice thick pieces if toast, perfectly prepared. This time, the toast was just thin grocery store bread and it was overcooked -- too hard for the plastic utensils. I ate it with my hands. The coffee was good. With the tip, breakfast was $19.50 -- way too much.
Stayed 1 night in Apr 2024

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Victoria

The water pressure was not up to Marriott standards. I live in Florence and got the room because the plumbing at my residence was being worked. Imagine my surprise when there was very little water pressure to take a shower.
Stayed 1 night in Apr 2024

4/10 Poor

Joanne, Nepean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The smoke detector in our room needed a battery, they had no spares nor could they move us to another room. Could not get breakfast, the bistro cook called in sick and they had no backup.
Stayed 1 night in Mar 2024

2/10 Terrible

Phillip

Travelled with family, Travelled with group
Disliked: Amenities, property conditions & facilities
The fire alarm goong off at 230 am! Cold showers, pool closed.. untrained staff.. in my opinion management dropped the ball! Dont know that id ever stay here again or reccomend to a friend..
Stayed 2 nights in Mar 2024

6/10 Okay

Wes

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Unable to gain access to my room until after 6PM.
Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"Thank you for a delightful stay! Your impeccable service and comfortable accommodations made my visit truly enjoyable. Looking forward to returning soon."
Stayed 3 nights in Mar 2024

2/10 Terrible

Jennifer, Roswell

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our shower water was dirty brown. Dirty enough that the clean white towel was covered in brown “rust like” coloring. During the night our A/C somehow automatically switched to heat and we woke up to the room temperature being 85 degrees! To top it all off, the hotel is under renovation, making handicap parking an inconvenience and it being noisy. Overall, a very unimpressive stay.
Stayed 1 night in Mar 2024

8/10 Good

Abe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay and enjoyed our time there. The room was nice, staff friendly. Only downside was the adult beverages were very expensive.
Stayed 1 night in Feb 2024

2/10 Terrible

Veradie, REX

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Ray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Fred

Travelled with family
Liked: Cleanliness, staff & service, amenities
easy to find. Under construction made parking difficult
Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Under renovation
Stayed 1 night in Dec 2023

2/10 Terrible

Peter

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude Customer Service-STAY AWAY
Stayed 1 night in Dec 2023

4/10 Poor

Mike

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Jayapragash

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room with them and I was in a position had to change rooms due to cleanliness. The room they put me in it was mold everywhere and the room smelled horrible the room smelled like an ash tray and clearly I booked a non smoking room and the sheets and bed spread was filthy, oven not working and also intercom not functioning so every time have to come down. Because of the time i was too tired to not entertain and book another room. The manager at that time said they were going to give me a refund. I told the clerk and she told me the housekeeping crew was gone so they gave me a new mate and sheets. This process took two hours to settle down. This was the worst experience I ever had with a hotel. During checkout time they told me that in order to get a refund I had to go through Expedia and Expedia has to call them in order to get my refund(Giving me a round around).The entire stay was horrible. If i could give them a zero I would.
Stayed 1 night in Dec 2023

6/10 Okay

Leah

Travelled with family
Liked: Staff & service
Hmmm... Customer Service was great
Rob in the bistro was amazing. He makes this place great. Customer Service was good. My room however-The first one smelled funky and was dirty. The second had a strong perfume smell and a little dingy with stains everywhere. The people above us were loud for hours. We ended up calling and asking if the front desk would say something in which they handled it.
Stayed 1 night in Dec 2023
Response from Heather N., -TFA on 28 Dec 2023
Thank you for taking the time to share your recent experience with us. We understand that you had concerns regarding the condition of the hotel. With your feedback in mind, we have just kicked off a full renovation at the property and are working diligently to rectify the problems that you have addressed. We again thank you for your time and apologize for the inconvenience. It is our hope that we can welcome you back to our hotel soon, where we can provide you with the experience that you deserve. Please do not hesitate to reach out to us directly, best wishes and safe travels!

10/10 Excellent

Walter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always a plus. Staff was very courteous and kind. Gym, pool, bistro, lobby, everything, everywhere was spotless. The beds were comfortable, amazing! Glad we chose our stay here...
Stayed 4 nights in Dec 2023
Response from Heather N., -TFA on 28 Dec 2023
Thank you for sharing your experience with us. We hope to welcome you back to our soon to be NEWLY renovated property on your next trip.

8/10 Good

Ycsen

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Heather N., -TFA on 28 Dec 2023
Thank you for taking the time to leave us a 10/10 review. Your review has brightened our day. We put a lot of effort into providing comfortable accommodations and excellent customer care. Appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit. We value your feedback and look forward to seeing you again.

10/10 Excellent

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Heather N., -TFA on 28 Dec 2023
Thank you for taking the time to leave us a perfect score. We hope to welcome you back on your next trip!

10/10 Excellent

Everette

Stayed 3 nights in Nov 2023
Response from Heather N., -TFA on 28 Dec 2023
Thank you for taking the time to leave us a 5/5 review. It is always encouraging to receive positive feedback from those who matter the most - you! We hope to welcome you back on your next adventure.

8/10 Good

Joyce

Stayed 1 night in Nov 2023
Response from Heather N., -TFA on 28 Dec 2023
Thank you for taking the time to leave us a review. Your 4-star rating means a lot to us because our team works hard to make sure every guest has a great experience. Please let us know how we might serve you more effectively on your next visit, as we’re always seeking to improve. We’d love to have you stay with us again soon.

10/10 Excellent

Carol

Travelled with family and small children
Liked: Amenities
Cx
Stayed 1 night in Oct 2023
Response from Heather N., -TFA on 28 Dec 2023
Thank you for taking the time to leave us a 5/5 review. We look forward to welcoming you back in the future.

4/10 Poor

Cynthia, Charlotte

Stayed 1 night in Oct 2023
Response from Heather N., -TFA on 28 Dec 2023
Thank you for taking the time to share your recent experience with us. We sincerely apologize that we fell short in delivering an excellent experience away from home. Though your experience cannot be undone, we are eager to share with you that we are actively working with the new Management team to on proper training regarding customer service and problem resolution. We again thank you for your time and apologize for the inconvenience. It is our hope that we can welcome you back to our hotel soon, where we can provide you with stellar service AND a newly renovated property. Please do not hesitate to reach out to us directly, best wishes and safe travels!

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Terrible Experience
We came to check in for a one night stay that we had paid for in advance. The hotel clerk said there were no available rooms. They ended up trying to call a manager that they said would not answer. We had to find another hotel at 11pm and luckily I got my money back from hotels.com… I had 4 people in my party and we sat there for an hour and a half until the next shift came in to try and figure out the problem. We left without an answer and nobody reached out to me after the incident to make sure I was refunded. Good thing I booked through hotels.com
Stayed 1 night in Oct 2023

6/10 Okay

Thakorbhai

Liked: Property conditions & facilities
I did not get the room i booked it, put on the room with jacuzzi on living area . I have $20.00 is credited to my credit card. It not posted yet. hope credit shows on account in few days.
Stayed 1 night in Oct 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Heather N., -TFA on 28 Dec 2023
Thank you for taking the time to leave us a 5/5 review. We are delighted to hear that you enjoyed your stay with us.

2/10 Terrible

Tiffany

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not book here if you plan on arriving after 4pm check in!!! Booked a one night stay, I called them around 2pm to let them know we would be arriving later in the evening… called again around 10pm to make sure our room was ready and they tell me they overbooked and gave our room away. It somehow never occurred to them to call the guests they couldn’t accommodate to let them know to find other accommodations… Don’t even waste your time here! You’re better off at the Residence Inn down the street :)
Stayed 1 night in Oct 2023
Response from Heather N., -TFA on 28 Dec 2023
Hello Tiffany,Thank you for sharing your experience with us. Your feedback is very important to us as we keep them in mind while always working to improve our guest experience. Although your experience cannot be undone, we hope that you give us another chance in the future.

2/10 Terrible

David

Travelled with family, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got in the room the bed was filthy, hairs under the mattress and on the sheets, there was a white film all over the head board we had to scrub off ourselves. Called the from desk and no one answered for sometime, no housekeepers on duty, no supervisors on duty just the desk clerk at 9pm on a busy Saturday night. I never complain but this is the most disgusting worst hotel I’ve ever been to.
Stayed 1 night in Oct 2023
Response from Heather N., -TFA on 28 Dec 2023
Thank you for taking the time to share your recent experience with us. We sincerely apologize that you had hair under the mattress and on the bed sheets. We can assure you that this is not commonplace and though it cannot undo the experience that you had, we have taken your comments and are actively working with the new Management team to insure this does not happen with future stays. A heightened inspection process and one-on-one training with our team members is the starting point for our changes. We again thank you for your time and apologize for the inconvenience. It is our hope that we can welcome you back to our hotel soon, where we can provide you with the experience you deserve AND a newly renovated property. Please do not hesitate to reach out to us directly, best wishes and safe travels!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Heather N., -TFA on 28 Dec 2023
Thank you, Charles for the 10/10 review. We appreciate your business and hope to welcome you back soon.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were great.
Stayed 1 night in Sep 2023
Response from Heather N., -TFA on 28 Dec 2023
Thank you peter for taking the time to leave us a 5/5 review. We are delighted to hear that you enjoyed the beds. We hope to have the opportunity to welcome you again.

10/10 Excellent

Vera

Stayed 2 nights in Sep 2023
Response from Heather N., -TFA on 28 Dec 2023
Thank you for taking the time to leave us a 5/5 review. We hope to welcome you back in the future.

10/10 Excellent

Tomekia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Heather N., -TFA on 28 Dec 2023
Thank you kindly for leaving us a 10/10 review. We hope to welcome you back again soon.

6/10 Okay

Tamela

Travelled with family
Disliked: Property conditions & facilities
The hotel was a bit outdated in my room and the advertising of the pool and hot tub didn’t match also the pool was out of order.
Stayed 2 nights in Sep 2023
Response from Heather N., -TFA on 28 Dec 2023
Thank you for taking the time to share your recent experience with us. We understand that you had concerns regarding the condition of the hotel. With your feedback in mind, we have just kicked off a full renovation at the property and are working diligently to rectify the problems that you have addressed. We again thank you for your time and apologize for the inconvenience. It is our hope that we can welcome you back to our hotel soon, where we can provide you with the experience that you deserve. Please do not hesitate to reach out to us directly, best wishes and safe travels!