Reception

Reviews of Bernini Palace

5 out of 5
Bernini Palace
Piazza San Firenze 29, Florence, FI

Reviews

9.6

Exceptional

Rating 10 - Excellent. 814 out of 1007 reviews" "
Rating 8 - Good. 153 out of 1007 reviews" "
Rating 6 - Okay. 25 out of 1007 reviews" "
Rating 4 - Poor. 9 out of 1007 reviews" "
Rating 2 - Terrible. 6 out of 1007 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walking to all sites
Stayed 2 nights in May 2024

10/10 Excellent

Joan

Liked: Staff & service, property conditions & facilities
Beautiful hotel with great location and wonderful breakfast
Stayed 3 nights in May 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, right in the centre of everything
Stayed 4 nights in May 2024

10/10 Excellent

Leona

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with excellent staff. Especially the concierge! The dining options around the property were wonderful. Thank you.
Stayed 2 nights in May 2024
Response from David Foschi, General Manager on 23 May 2024
Dear Guest,we're absolutely delighted to hear that you had a wonderful experience at our hotel! It's fantastic to know that you found our property beautiful and our staff excellent, especially our concierge. Providing exceptional service is our top priority, and we're pleased that our team left such a positive impression on you. We're also glad to hear that you enjoyed the dining options around our property. Thank you for your kind words, and we hope to have the pleasure of welcoming you back again soon!Best Regards

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is worth the stay for the history alone! However, it being centrally located to everything in Florence (museums, shopping, dining, churches, etc) is the real appeal. Most of the staff spoke and understood English, which was nice. They were extremely helpful with any questions we asked. I would absolutely stay here again.
Stayed 4 nights in May 2024
Response from David Foschi, General Manager on 23 May 2024
Dear Guest,We're glad to hear that you appreciated the historical significance of our hotel. Its central location indeed makes it convenient for exploring Florence's many attractions. We're delighted that you found most of our staff proficient in English and that they were extremely helpful during your stay. It's wonderful to know that you would choose to stay with us again in the future. We look forward to welcoming you back!Best regards

10/10 Excellent

salvator

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect..short walking distance to everywhere in the historic center..hotel staff were friendly and efficient...the room was small but very nicely appointed
Stayed 5 nights in May 2024
Response from David Foschi, General Manager on 23 May 2024
Dear Guest,We're pleased to hear that you found our hotel's location to be perfect for exploring the historic center of the city! Our team works hard to ensure that every guest feels welcomed and taken care of, so we're delighted that you found them to be friendly and efficient. While our rooms may be compact, we strive to make them comfortable and stylish, and we're glad that you appreciated the attention to detail in the room's design. Thank you for your kind words, and we hope to have the pleasure to welcoming you again soon for another enjoyable stay!Best regards

8/10 Good

Margie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from David Foschi, General Manager on 15 May 2024
Dear Guest, it has been a pleasure to welcoming you at the Bernini Palace hotel, best regards

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the heart of historic Florence. The staff were welcoming and very attentive to our needs. Lovely continental breakfast was included.
Stayed 1 night in May 2024
Response from David Foschi, General Manager on 15 May 2024
Dear Guest, thank you for your kind words! We're delighted that you enjoyed your stay at our beautiful hotel in the heart of historic Florence. It's wonderful to hear that our staff provided you with a warm welcome and attentive service throughout your time with us. We're also glad you appreciated the lovely breakfast that was included. We hope to have the pleasure of welcoming you again for another memorable stay in the future!Best regards

10/10 Excellent

pam, San Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this beautiful property and the convenient location right in the heart of everything. The breakfast was good in a beautiful, spacious location, with eggs, meat, cheeses, and bakery items. Our room was beautiful but was around a lot of corners and up and down stairs; the elevator did not go to our floor. We took the elevator and then had to walk down or up stairs to get to our floor. There was no view, and there was a slight musty smell in the room—only slight, but present. We did not ask to move rooms, so that is on us. Water was provided free each day, and there was a refrigerator. The bed and pillows were comfy after a long day of touring and walking around. The staff were courteous and helpful. There was a laundromat around the corner from the hotel, which was convenient for us since we were on a three week sojourn using carryon luggage. We were able to put laundry in the washer and then walk around the area shopping, eating gelato, or sitting by Santa Croce church. I found my favorite pottery lady only 4 doors down from the laundromat, which was fabulous. I definitely would stay there again. PS. There’s a nice leather shop, Lorenzo’s, across the street towards Piazza Della Signoria.
Stayed 5 nights in Apr 2024
Response from David Foschi, General Manager on 15 May 2024
Dear Guest, We're pleased to hear that you appreciate our beautiful property and enjoyed the convenient location in the heart of everything. Your compliments about the breakfast and spacious dining area are much appreciated. We thank you for your report andit's wonderful to hear that you appreciate the amenities such as complimentary water, refrigerator, and comfortable bedding to be enjoyable after a long day of exploring. We're glad our team could assist you during your stay, and we're delighted to know that you found nearby amenities such as the laundromat and shops convenient for your needs.We're thrilled to hear that you would stay with us again, and we look forward to welcoming you again in the future! Thank you for choosing to stay with us, best regards

10/10 Excellent

susanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location Beautiful hotel (former palace)!! Excellent service at check in
Stayed 2 nights in May 2024
Response from David Foschi, General Manager on 15 May 2024
Dear Guest, Thank you for your review! We're pleased to hear that you enjoyed our hotel's perfect location and the excellent service during check-in. We strive to provide memorable experiences for all our guests, and we're delighted that we could exceed your expectations and we look forward to welcoming again!Best regards

10/10 Excellent

ayman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and good service and clean
Stayed 3 nights in Apr 2024
Response from David Foschi, General Manager on 2 May 2024
Dear Guest,We're pleased that you appreciated our location, service, and cleanliness! Providing a prime location, excellent service, and maintaining high cleanliness standards are top priorities for us. Thank you for recognizing these aspects of your experience. We hope to have the pleasure of hosting you again in the future! Best regards

10/10 Excellent

Frank

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very Centrally located. Old warm charm with all modern amenities. The staff is superb! When in Florence I wouldn't stay anywhere else.
Stayed 2 nights in Apr 2024
Response from David Foschi, General Manager on 2 May 2024
Dear Guest, thank you so much for your glowing review! We're delighted to hear that you enjoyed our centrally located establishment, blending old-world charm with modern comforts. Our team takes great pride in providing superb service, and we're thrilled that you had such a positive experience. We look forward to welcoming again on your next visit to Florence!Best regards

8/10 Good

Daniel, Mendham

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2024
Response from David Foschi, General Manager on 23 May 2024
Dear Guest, we thank you for choosing to stay with us, Best regards

10/10 Excellent

Ian Martin

Travelled with partner
Liked: Amenities
First class hotel. Excellent service. Very helpful staff.
Stayed 4 nights in Apr 2024
Response from David Foschi, General Manager on 27 Apr 2024
Dear Guest, thank you for your kind words! We're delighted to hear that you had a first-class experience at our hotel. Providing excellent service and being helpful to our guests is always our top priority. We appreciate your feedback and hope to have the pleasure of welcoming you again in the future!Best regards

10/10 Excellent

Sarah, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent. The staff are wonderful. Breakfast is fabulous. Great trattoria nearby. It’s a comfortable hotel in a traditional style. Lovely building. Nice bar. I travelled alone and felt very comfortable in the lobby/ bar relaxing with an Aperol spritz in my own.
Stayed 4 nights in Apr 2024
Response from David Foschi, General Manager on 27 Apr 2024
Dear Guest, thank you for your review! We're delighted to hear that you enjoyed our hotel's excellent location, wonderful staff, and fabulous breakfast. We're also glad you found our traditional style comfortable and appreciated the lovely building and nice bar. It's fantastic to know that you felt comfortable , especially while relaxing in our lobby/bar with an Aperol spritz. We hope to welcome you again soon!Best Regards

10/10 Excellent

FRANCISCO, SAN YSIDRO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best Five stars*****
Stayed 3 nights in Mar 2024
Response from David Foschi, General Manager on 22 Apr 2024
Dear Guest, we thank you for your five-star rating! We're delighted to hear that you had such a positive experience with us. We look forward to welcoming you again in the future! Best regards

10/10 Excellent

Jeanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely lovely, warm and welcoming. The hotel decor and atmosphere was exquisite. Perfect location for being able to walk everywhere! We absolutely loved Florence and hope to be back.
Stayed 2 nights in Apr 2024
Response from David Foschi, General Manager on 22 Apr 2024
Dear Guest,Thank you so much for your wonderful review! We're pleased to hear that you enjoyed your stay with us at our hotel in Florence. It's fantastic to know that you found our team to be lovely and welcoming, and that you appreciated the exquisite decor and atmosphere of the hotel. We're delighted that our central location made it convenient for you to explore the city on foot. We would be more than happy to welcome you again anytime you decide to visit Florence again!Best regards

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best staff! They very much care about your experience and made every effort to help us have a great experience in Florence. Thank you! You setup reservations for us and we had some of the best food we have ever had in Italy. =)
Stayed 2 nights in Mar 2024
Response from David Foschi, General Manager on 10 Apr 2024
Dear Guest,thank you so much for your kind words! We're thrilled to hear that you had such a wonderful experience in Florence and that our staff could contribute to making your time there memorable. It's always our goal to ensure our guests have the best possible experience, from assisting with reservations to providing recommendations for delicious dining options. We appreciate your feedback and hope to welcome you again in the future! Best regards

10/10 Excellent

Ethel Aranas, Lexington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.
Stayed 9 nights in Mar 2024
Response from David Foschi, General Manager on 8 Apr 2024
Dear Guest, thank you! We're glad you appreciate the location. Kind regards,

10/10 Excellent

Dominick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from David Foschi, General Manager on 8 Apr 2024
Dear Mr. Dominick, it has been a pleasure to have you as our Guest. Best regards

10/10 Excellent

Tiffany

Stayed 1 night in Mar 2024
Response from David Foschi, General Manager on 22 Apr 2024
Dear Guest, we thank you for having choosing to stay at the Bernini Palace Hotel and we are looking forward to welcoming you again in the future, best regards

10/10 Excellent

Tamalyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from David Foschi, General Manager on 22 Apr 2024
Dear Guest, it has been a pleasure to wleocming you at the Bernini Palace Hotel, best regards

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a great location and you couldn’t ask for better staff! The front desk staff are incredibly helpful and friendly - we felt very much at home there and loved our stay!
Stayed 4 nights in Mar 2024
Response from David Foschi, General Manager on 27 Mar 2024
Dear Guest, We're delighted to hear that you enjoyed your stay with us! Thank you for your kind words about our staff and our location. We strive to provide a welcoming and comfortable experience for all our guests, and we're glad to hear that we succeeded with you. We hope to welcome you again in the future, best regards

10/10 Excellent

nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very friendly and helpful staff. Nice quiet room.
Stayed 4 nights in Mar 2024
Response from David Foschi, General Manager on 26 Mar 2024
Dear Guest,thank you for your wonderful review! We're thrilled to hear that you enjoyed our great location and found our staff to be friendly and helpful. Providing a quiet and comfortable room environment is important to us, and we're delighted that you appreciated it. We hope to welcome again for another pleasant stay in the future!Best regards

10/10 Excellent

alexander, las vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great Couple minutes walk from everything There was some construction work going on the staff apologized for the inconvenience & we were afford a bottle of champagne & a bottle of wine. Great gesture
Stayed 2 nights in Mar 2024
Response from David Foschi, General Manager on 15 Mar 2024
Dear Guest, we are delighted to hear that you appreciated our location. We are pleased to inform you that maintenance is an integral part of our ongoing commitment to ensure a comfortable and welcoming environment for our guests. During this period, we have take the opportunity to make improvements and updates to the facility to make it even more pleasant and inviting for all those who stay with us, and we thank you for your understanding.We have already completed the refurbishment of various floors around the elevator landings, removing the carpet and redoing the flooring with a marble effect and we are planning to replace all the carpeting in the various corridors soon.We want to clarify that these are not intrusive or noisy works, so we want to reassure you that we will minimize any inconvenience to protect your stay. When you return to Hotel Bernini, you will be welcomed into an even more splendid and meticulously cared for structure.Sincerely,

10/10 Excellent

Don

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an issue with our bed that was handled promptly. A great example of a top quality hotel.
Response from David Foschi, General Manager on 8 Mar 2024
Dear Guest, we're delighted to hear that we were able to promptly address the issue with your bed. Ensuring our guests' comfort and satisfaction is priority to us, and we're glad we could demonstrate our commitment to providing top-quality service.We truly appreciate your kind words and hope to have the opportunity to welcome you again for another excellent stay in the future!Best regards,

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location and historical and artistic influences within the hotel. Staff couldn't have been more friendly and helpful. A lovely room, very quiet with an interesting breakfast area.
Stayed 2 nights in Mar 2024
Response from David Foschi, General Manager on 6 Mar 2024
Dear Guest, thank you for your kind words regarding your recent stay at our hotel. We're pleased to hear that you found our location convenient and appreciated the historical and artistic influences within our establishment. Our staff takes great pride in providing friendly and helpful service, and we're delighted that they made your experience memorable. We're also pleased to know that you enjoyed your quiet room and found our breakfast area interesting.We hope to have the pleasure of welcoming you again for another enjoyable stay in the future. Best regards,

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most welcoming staff you could ever want.
Super friendly and helpful staff throughout the hotel, from reception, bar, chambermaid and breakfast restaurant. Felt truly valued. Very comfortable hotel, with traditional decor, right in the centre of Florence.
Stayed 1 night in Feb 2024
Response from David Foschi, General Manager on 26 Feb 2024
Dear Guest, We're delighted to hear that you found our team to be super friendly and helpful, and that you felt valued throughout your stay. It's great to know that you found our hotel comfortable, with its traditional decor, and enjoyed our central location in Florence. We hope to have the pleasure of welcoming you again!Best regards

10/10 Excellent

Christine Margaret

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel in central location close to tourist attractions and amenities. Staff welcoming and helpful. Room comfortable and house keeping’s attention to detail made for an enjoyable stay.
Stayed 2 nights in Feb 2024
Response from David Foschi, General Manager on 21 Feb 2024
Dear Mrs.Christine,I'm delighted to hear that you enjoyed your stay at our centrally located hotel. Our team takes great pride in providing welcoming and helpful service to our guests. I'm pleased to know that you found your room comfortable and appreciated the attention to detail from our housekeeping team. We hope to have the pleasure of welcoming you again on your next visit!Best regards

10/10 Excellent

ROBERT J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024
Response from David Foschi, General Manager on 20 Feb 2024
Dear Mr. Robert, it has been a pleasure to have you as our Guest and we are looking forward to welcoming you again at the Bernini Palace hotel, warmest regards

10/10 Excellent

Savvas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at this beautiful hotel perfectly positioned in the heart of Florence. All staff were excellent and made us feel very welcome and comfortable. Restaurant was also great - food was top quality washed down with a local wine.
Stayed 4 nights in Feb 2024
Response from David Foschi, General Manager on 20 Feb 2024
Dear Guest, I thank you so much for your fantastic review! I'm pleased to hear that you had a wonderful stay at our beautiful hotel in the heart of Florence. It's great to know that our team made you feel very welcome and comfortable throughout your visit. Providing excellent service is our top priority, and we're delighted that you experienced it.We're also glad to hear that you enjoyed dining at our restaurant and that you found the food and local wine to be top quality. Thank you for choosing to stay with us and for sharing your feedback and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for sightseeing. Some bedside furniture was not practicable,
Stayed 4 nights in Feb 2024
Response from David Foschi, General Manager on 20 Feb 2024
Dear Mrs. Keith, I 'm delighted to hear that you found our hotel to be very convenient for sightseeing during your visit to Florence, kind regards

10/10 Excellent

Professor John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
The staff are great and friendly. They remembered me my name and room number. Great place to stay in Florence
Stayed 4 nights in Feb 2024
Response from David Foschi, General Manager on 20 Feb 2024
Dear Professor John, I thank you so much for your wonderful review! I'm glad to hear that you had a great experience with our personel and that they made you feel welcomed and remembered during your stay. Providing personalized service is important to us, and we're glad to know that it made a positive impact on your visit.We're delighted that you found our hotel to be a great place to stay in Florence. It was a pleasure having you as our guest, and we hope to have the opportunity to welcome you back again soon!Warm regards,

10/10 Excellent

Dorothea

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful and historic place in the heart of Florence . Staff makes you welcome from the minute you arrive. Very clean and well appointed rooms with antique furniture and modern marble bathrooms . Even the basic room category is a comfortable size . We upgraded to a room with the view towards the duomo . Excellent breakfast usually included in the room rate .
Stayed 5 nights in Jan 2024
Response from David Foschi, General Manager on 20 Feb 2024
Dear Mrs. Dorothea, I thank you so much for your wonderful review! I'm glad to hear that you had such a great experience with us at Hotel Bernini Palace. It's fantastic to know that you appreciated our historic location in the heart of Florence and found our staff I'm delighted that you enjoyed our clean and well-appointed rooms, complete with antique furniture and modern marble bathrooms. It's great to hear that even our basic room category offered a comfortable size for your stay. Upgrading to a room with a view towards the Duomo sounds like it added an extra touch of magic to your visit!I'm also pleased that you enjoyed our excellent breakfast, which is usually included in the room rate. Providing a delicious start to the day is important to us, and we're glad it added to the enjoyment of your stay.Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you back to Hotel Bernini Palace in the future.Warm regards,

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding
Stayed 4 nights in Jan 2024
Response from David Foschi, General Manager on 20 Feb 2024
Dear Mr. Mohamment,what wonderful comment! It's fantastic to know that you found your experience to be exceptional.Looking forward to welcoming you again at the Bernini Palace Hotel, kind regards

10/10 Excellent

Cynthia, LOS ANGELES

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location was wonderful. Close to everything to see, just walk out of the hotel, and within a few minutes, you are at all the top sites. The staff was great, and helpful in every way. Rooms are very nice and facilities top of the line.
Stayed 2 nights in Jan 2024
Response from David Foschi, General Manager on 1 Feb 2024
Dear Mrs. Cynthia, I'm thrilled to hear that you found our hotel's location wonderful, providing easy access to all the top sites. It's wonderful to know that our staff was great and helpful in every way, contributing to a positive experience during your stay. We're also pleased that you enjoyed our very nice rooms . We look forward to welcoming you back for another enjoyable visit in the future! Best regards

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The gentlemen operating the front desk on all shifts were superb.
Stayed 2 nights in Jan 2024
Response from David Foschi, General Manager on 1 Feb 2024
Dear Mr. Robert, I thank you for your kind words! I'm delighted to hear that the gentlemen at the front desk provided superb service during all shifts. We take pride in our team's dedication to ensuring a positive experience for our guests. Your feedback is greatly appreciated, and we hope to welcome you back for another wonderful stay in the future.Best regards,

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, beautiful building, and wonderful staff. We loved our stay!
Stayed 4 nights in Jan 2024
Response from David Foschi, General Manager on 1 Feb 2024
Dear Mrs. Charlene,I thank you so much for your kind words! I'm delighted to learn that you had a truly enjoyable experience at our establishment and that our team's warm hospitality contributed to making your stay memorable. It's fantastic to hear that the overall experience stood out for you. We truly appreciate your support and look forward to welcoming you back in the future.Best regards,

10/10 Excellent

Daniela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from David Foschi, General Manager on 19 Jan 2024
Dear Mrs, Danila, I thank you very much for for choosing to stay with us and we are looking forward to welcoming you again in the future, kind regards

10/10 Excellent

Simon

Stayed 3 nights in Jan 2024
Response from David Foschi, General Manager on 19 Jan 2024
Dear Mr.Simon, it has been a pleasure to have you as our Guest and we are looking forward to welcoming you again at the Bernini Palace Hotel, best regards

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Best.
Response from David Foschi, General Manager on 20 Feb 2024
Dear Mr. Felipe, I thank you for your kind words. It was a pleasure to have you here with us, and we're delighted to hear that you enjoyed every moment. We look forward to seeing you again soon for another memorable experience!Warmest regards

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Jan 2024
Response from David Foschi, General Manager on 12 Jan 2024
Dear Mr. George, I thank you very much for your kind comments and for choosing to stay with us, best regards

10/10 Excellent

Maria, Alpharetta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and a great location!
Stayed 2 nights in Dec 2023
Response from David Foschi, General Manager on 8 Jan 2024
Dear Maria, it has been a pleasure to have you as our Guest and I thank you for your wonderful comment. Best regards

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from David Foschi, General Manager on 8 Jan 2024
Dear Mrs. Rose, I thank you for having choosing the Bernini Palace Hotel and we are looking forward to welcoming you again in the future, kind regards

10/10 Excellent

Delia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent caring service
We were escorted to our room and the front desk staff really helped out with translating info on our list luggage and speaking to the airport lost luggage staff on our behalf. The only thing that lacked was providing an additional full-sized luggage stand/bench upon 1st & 2nd request.
Hotel room. They Brighton slippers and then Christmas goodies every night.
Christmas Eve dinner:starter
Christmas Eve dinner:appetizer
Stayed 4 nights in Dec 2023
Response from David Foschi, General Manager on 2 Feb 2024
Dear Guest,I'm pleased to hear that our front desk staff provided excellent assistance in translating information and communicating with the airport lost luggage staff on your behalf. We thank you for your report because your feedback is valuable to us, and we will address this matter with our team to ensure a more seamless experience for our guests in the future. We appreciate your understanding and hope to welcome you again at the Bernini Palace Hotel.Best regards,

10/10 Excellent

Laurie, Santa Fe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location within walking distance to all major sites. Recommend for a short trip to Florence.
Stayed 3 nights in Dec 2023
Response from David Foschi, General Manager on 4 Jan 2024
Dear Mrs. Laurie, I thank you so much for your review! I'm delighted to hear that you enjoyed the location of our property, conveniently situated within walking distance to Florence's major attractions. We hope to welcome you again in the future. Best regards

4/10 Poor

Amini

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There was a strong smell in the coridors and rooms. even after chaging the room it was not much different. The quality brackfast is below standard. A lot of food offer but all of low quality.
Stayed 2 nights in Dec 2023
Response from David Foschi, General Manager on 27 Dec 2023
Dear Amini, I thank you for choosing to stay with us and for your report. We value the options of our Guests and consider your comments important in our continuous efforts to improve our services. We are pleased to inform you that the smell in the hallways is the essence that is diffused and generally appreciated by everyone. We would love the opportunity to welcoming you again. Sincerely,

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and staff, that compasate the dated room. The location is the best and almost close to everything.
Stayed 2 nights in Dec 2023
Response from David Foschi, General Manager on 21 Dec 2023
Dear Michelle, I'm delight to hear that you enjoyed excellent service from our team, providing a high level of service is a top priority for us. Regarding the room, we are sorry that you didn't appreciated the antique furniture and we are pleased to inform you that the Palace is since the XV century.We're glad you found our location convenient and close to everything you needed. Thank you once again for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future, best regards

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location
Beautiful and comfortable hotel, great service and incomparable location
Stayed 4 nights in Dec 2023
Response from David Foschi, General Manager on 21 Dec 2023
Dear Francisco, I'm delighted to hear that you had such a pleasant experience at our hotel! Thank you for your kind words about the beauty and comfort of our facilities, as well as the exceptional service you received. Looking forward to welcoming you again, best regards

10/10 Excellent

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and great location
Stayed 2 nights in Dec 2023
Response from David Foschi, General Manager on 15 Dec 2023
Dear Gustavo, I thank you very much for your kind comments and for choosing to stay with us, best regards