We walked from Santa Maria Novella station to the hotel -- we found it a little bit hard to navigate, but once we got onto Via Maggio and figured out the Florence numbering system (which is different than American), it was easy enough. As others have mentioned, there is no elevator. Our room had high ceilings, a comfortable bed, was very clean, and was nicely decorated. We liked the privacy of such a small B&B. My husband didn't enjoy carrying around three separate keys for each door -- front door, B&B door, and room door, particularly because they are old-fashioned, heavy keys, but it's not the end of the world. We did not enjoy breakfast, and that's the main complaint I have. There were no staff members at breakfast, just a bunch of food sitting out and a coffee machine that I didn't know how to work. I figured it out, but was disappointed to not be having great coffee in Italy. The food spread was fine, but nothing stood out and it ended up being the worst of the 6 breakfast-providing hotels we stayed in over a 3 week trip. To be fair, we only went one morning because we had food arrangements starting relatively early one of the other days, and just decided to skip it the last day. It's nicely located near the Uffizi, the Ponte Veccio, and a number of other sites. It might be just a few blocks further away than we would have preferred, but certainly not a bad location, especially for the price. We barely saw the hotel owners, but they were friendly when we did see them.