Front of property

Reviews of Farnham House Hotel

3 out of 5
Farnham House Hotel
Alton Road (A31), Farnham, England

Reviews

7.8

Good

Rating 10 - Excellent. 82 out of 310 reviews" "
Rating 8 - Good. 130 out of 310 reviews" "
Rating 6 - Okay. 69 out of 310 reviews" "
Rating 4 - Poor. 24 out of 310 reviews" "
Rating 2 - Terrible. 5 out of 310 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Katalin, Liphook

Travelled with partner
The room is very wide, lots of space.
Stayed 8 nights in Jan 2024
Response from Jolene on 23 Mar 2024
Thanks for the feedback Katalin.

8/10 Good

Joshua James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jolene on 6 Mar 2024
Thanks James

8/10 Good

Malcolm

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money. No bells and whistles
Such a beautiful hotel, however the room I was in was very basic. Cleanliness was good however the coffee cup in my room was stained. Breakfast choice was good, but the cooked breakfast could have been better. The poached egg tasted very vinegary and the sausage wasn't freshly cooked. I would however stay again because it was good value for money.
Stayed 1 night in Dec 2023
Response from Jolene on 7 Feb 2024
Thanks for the feedback Malcom, we will most definetly look into this.

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
No heating in room 8, mattress very tired, extremely slow at breakfast, it was me and only another couple
Stayed 1 night in Dec 2023
Response from Jolene on 7 Feb 2024
We are very about this, we will most definitely look into this.

10/10 Excellent

Ioannis

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and VERY accommodating. Highly recommend.
Stayed 2 nights in Nov 2023
Response from Jolene on 7 Feb 2024
Thanks for the great review loannis.

10/10 Excellent

Janice

Business traveller
Liked: Cleanliness, staff & service
Repeat visitor. Always a please as the staff are so helpful and friendly.
Stayed 3 nights in Nov 2023
Response from Mel on 26 Nov 2023
Dear JaniceThank you for your kind review, we look forward to welcoming you back in the future

8/10 Good

veena

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property large spacious rooms,very helpful friendly staff 👍👍
Stayed 2 nights in Nov 2023
Response from Mel on 26 Nov 2023
Dear VeenaThank you for your review kind review. We look forward to welcoming you back in the future.

6/10 Okay

Tom

Travelled with partner
Staff were very friendly and helpful. Breakfast was way below standard and sausage inedible. Definitely need to up the standings of food
Stayed 1 night in Nov 2023
Response from Jolene on 7 Feb 2024
We are very sorry to hear this, we will most definitely look into this.

8/10 Good

Tina

Business traveller
It was a nice stay they changed my room when there was a leak
Stayed 4 nights in Oct 2023
Response from Mel on 26 Nov 2023
Dear TinaThank you for your review kind review. We look forward to welcoming you back in the future.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mel on 26 Nov 2023
Dear DavidThank you for your review kind review. We look forward to welcoming you back in the future.

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repeat visitor
Lovely quiet location with responsive and friendly staff.
Stayed 1 night in Sep 2023
Response from Manager on 7 Oct 2023
We are so glad you enjoyed your recent stay and leaving us your feed back. We look forward to welcoming you all again in the future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
Great hotel in a quiet location just off a busy bypass so walks very limited as no paths from driveway end. Bedroom with a balcony which is a great addition. Tidy and clean bedroom. 5 Star it's not but for a quiet, quirky, squeaky floorboards but cosy hotel with a good standard of cleanliness this is a gimme for 1 or 2 nights. Staff are very accommodating Breakfast is generally standard stuff They do not serve meals but can rustle up a Pizza, Farnham town is a 5 minute drive away with plenty of eateries to choose from. Would go back
Stayed 2 nights in Sep 2023
Response from Manager on 7 Oct 2023
We are so glad you enjoyed your recent stay and leaving us your feed back. We look forward to welcoming you all again in the future.

6/10 Okay

Jason

Stayed 4 nights in Sep 2023
Response from Jolene on 7 Feb 2024
We are sorry to hear this.

10/10 Excellent

Clive

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for dogs !
We had Room 4 with our two dogs which was excellently situated on the ground floor with a verandah, situated right next to the breakfast room. Everything was clean and easy to use with staff friendly and accommodating.
Stayed 2 nights in Sep 2023
Response from Manager on 7 Oct 2023
We are so glad you and your dogs enjoyed your recent stay and leaving us your feed back. We look forward to welcoming you all again in the future.

8/10 Good

Alexander

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from Manager on 7 Oct 2023
Many thanks for staying with us and giving us your feedback.kind regards

10/10 Excellent

Sharon

Stayed 2 nights in Sep 2023
Response from Manager on 12 Sept 2023
Thank you for your review :)

4/10 Poor

Neil

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Poor experience
Had accidentally booked the room for 1 person so they charged us for a second breakfast. Fine. However they were informed of the horrendous noise the pipes made whenever the toilet was flushed. Went on for over twenty minutes on on occasion. It was noise and happened when toilets flushed in other rooms. Would have been nice to have more than a “Oh sorry about that” since it affected sleep. Room was dated and smelled of smoke. Breakfast was way overpriced for how poor it was. Definitely would not visit again
Stayed 1 night in Aug 2023
Response from Manager on 7 Oct 2023
We are so sorry for what your experienced on your recent visit with us and making us aware of the issues that you pointed out, but please be assured your comments are being rectified.kind regards

8/10 Good

Bharatraj

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant very courteous service
Stayed 1 night in Aug 2023
Response from Manager on 12 Sept 2023
Thank You for your review :)

6/10 Okay

Derek

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No spong in shower
Stayed 1 night in Aug 2023
Response from Manager on 7 Oct 2023
Many thanks for your feedback but unfortunately due to health and hygiene sponges are something we do not provide for our guests.kind regards

8/10 Good

Ray

Stayed 1 night in Aug 2023
Response from Manager on 11 Aug 2023
Dear Ray Thank you for your review :) we look forward to hopefully welcoming you back in the future

10/10 Excellent

michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
All the staff were so friendly & helpful. Great value for a lovely location & building with great character.
Stayed 1 night in Jul 2023
Response from Manager on 11 Aug 2023
Dear Michelle Thanks for your review I'm glad to hear you enjoyed your stay at the Farnham House Hotel

8/10 Good

Nick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The surroundings
Stayed 1 night in Jul 2023
Response from Manager on 11 Aug 2023
Dear Nick Thanks for your review I'm glad to hear you enjoyed your stay at the Farnham House Hotel

8/10 Good

Louisa

Liked: Staff & service
Disliked: Property conditions & facilities
The property looks unique and quaint which it is and is in an idyllic area. The room however was dated, the bathroom old and tired, and my room was between the cleaning cupboard so it was noisy and inappropriate. The bed was comfortable but I would recommend bringing your own pillows as the ones provided feel very lumpy and cheap. It’s a shame because it has so much potential to be great, but is let down by lack of care and upkeep for the price they charge.
Stayed 2 nights in Jul 2023
Response from Mel on 10 Jul 2023
Many thanks for taking the time to review our Hotel and giving us your valued feedback of which your concerns will be looked it to. We do however hope you enjoyed your stay with us and look forward to welcoming you again in the future.Kind regards Mel

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
This stunning old manor was quiet and clean! Staff are fabulous! The rooms were well equipped with fluffy towels and kettle with treats. The window opened for fresh air and the horses in the formless were a quaint surprise! It is out of the way best with a car and plenty of free parking at the door
Stayed 2 nights in Jul 2023
Response from Mel on 10 Jul 2023
Many thanks for taking the time to review our Hotel and giving us your valued feedback, we hope you enjoyed your stay with us and look forward to welcoming you again in the future.Kind regards Mel

10/10 Excellent

Kieren

Stayed 1 night in Jul 2023
Response from Mel on 10 Jul 2023
Many thanks for taking the time to review our Hotel and giving us your valued feedback, we hope you enjoyed your stay with us and look forward to welcoming you again in the future.Kind regards Mel

6/10 Okay

Peter

Stayed 1 night in Jun 2023
Response from Mel on 28 Jun 2023
Many thanks for taking the time to review our Hotel and giving us your valued feedback, we hope you enjoyed your stay with us and look forward to welcoming you again in the future.Kind regardsMel

4/10 Poor

Aart

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Shower
The hotel is out-dated. Taking a shower is not normal.
Stayed 1 night in Jun 2023
Response from Mel on 25 Jun 2023
Many thanks for taking the time to review our Hotel and giving us your valued feedback, we hope you enjoyed your stay with us and look forward to welcoming you again in the future.kind regardsMel

6/10 Okay

Janice

Business traveller
Stayed 1 night in Jun 2023
Response from Mel on 25 Jun 2023
Many thanks for taking the time to review our Hotel, we hope you enjoyed your stay with us and look forward to welcoming you again in the future.kind regardsMel

8/10 Good

Nick

Liked: Cleanliness, staff & service
Stayed 5 nights in Jun 2023
Response from Mel on 25 Jun 2023
Many thanks for taking the time to review our Hotel, we hope you enjoyed your stay with us and look forward to welcoming you again in the future.kind regardsMel

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Mel on 25 Jun 2023
Many thanks for taking the time to review our Hotel, we hope you enjoyed your stay with us and look forward to welcoming you again in the future.kind regardsMel

10/10 Excellent

Aida-Corina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Mel on 25 Jun 2023
Many thanks for taking the time to review our Hotel, we hope you enjoyed your stay with us and look forward to welcoming you again in the future.kind regardsMel

10/10 Excellent

Meow Yin

Stayed 1 night in May 2023
Response from Charlotte on 22 May 2023
Thanks for your 10/10 review!I hope to welcome you back soon

8/10 Good

Lucy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel. Clean and comfy room. Great for any trip.
Stayed 1 night in May 2023
Response from Charlotte on 22 May 2023
Thank you Lucy for your review. I hope to welcome you back to the hotel in the near future.

8/10 Good

C

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good vlaue
I stay in hotels 4 times a week - these were the best pillows I'd had for a long time. Otherwise not brilliant but a very quiet location, great access so good value really.
Stayed 1 night in May 2023
Response from Charlotte on 22 May 2023
Thanks for your review, and I am very pleased to hear you enjoyed your stay and found the pillows very comfortable. I hope to see you at the hotel again soon.

10/10 Excellent

Lynda

Stayed 1 night in May 2023
Response from Charlotte on 22 May 2023
Thank you for your 10/10 review!We hope to welcome you back to the hotel soon

8/10 Good

Janice

Business traveller
Liked: Cleanliness, staff & service
Welcoming
Friendly and helpful staff. Comfortable room. Laidback.
Stayed 1 night in May 2023
Response from Charlotte on 22 May 2023
Thank you for your review. Delighted to hear you enjoyed your stay with. We hope to see you again soon!

6/10 Okay

Sheila

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Mel on 25 Jun 2023
Many thanks for taking the time to review our Hotel, we hope you enjoyed your stay with us and look forward to welcoming you again in the future.kind regardsMel

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Mel on 25 Jun 2023
Many thanks for taking the time to review our Hotel, we hope you enjoyed your stay with us and look forward to welcoming you again in the future.kind regardsMel

6/10 Okay

Linda

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2023
Response from Mel on 25 Jun 2023
Many thanks for taking the time to review our Hotel, we hope you enjoyed your stay with us and look forward to welcoming you again in the future.kind regardsMel

8/10 Good

Lucy

Stayed 1 night in May 2023
Response from Charlotte on 12 May 2023
Thank you for taking the time to review your stay. Charlotte General Manager

10/10 Excellent

Kevin

Stayed 1 night in May 2023
Response from Charlotte on 8 May 2023
Many thanks for your review. I hope to welcome you back to the hotel soon

10/10 Excellent

Andrea

Stayed 2 nights in May 2023
Response from Charlotte on 8 May 2023
Many thanks for your review. I hope to welcome you back to the hotel soon

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff
I came with my little dog and was given a lovely room with a patio door for him to pop in and out of. The receptionist Julie Robinson was extremely helpful and very friendly As I was having a take away meal she brought me cutlery and a plate. Your young night porter was also friendly and helpful and saw me on his night off and offered to take me dog for a walk.
Stayed 1 night in Apr 2023
Response from Charlotte on 8 May 2023
Thank you for your review Shirley. I am delighted to hear such positive feedback on your stay with us. I hope to welcome you back to the hotel soonCharlotte General Manager

8/10 Good

Sandra

Stayed 1 night in Apr 2023
Response from Charlotte on 8 May 2023
Many thanks for your review. I hope to welcome you back to the hotel soon

10/10 Excellent

Judi

Stayed 1 night in Apr 2023
Response from Charlotte on 8 May 2023
Many thanks for your review. I hope to welcome you back to the hotel soon

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Charlotte on 8 May 2023
Many thanks for your review. I hope to welcome you back to the hotel soon

10/10 Excellent

Hugh

Stayed 1 night in Apr 2023
Response from Charlotte on 20 Apr 2023
Thank you for your 10/10 review Hugh. I appreciate you taking the time for your feedback. I hope to welcome you back to the hotel soonCharlotte General Manager

10/10 Excellent

Liam

Stayed 1 night in Mar 2023
Response from Charlotte on 17 Mar 2023
Thank you for your 10/10 review. I hope to welcome you back to the hotel in the near future. CharlotteGeneral Manager

8/10 Good

carol

Stayed 1 night in Mar 2023
Response from Mel on 8 Mar 2023
Many thanks for your time with us, we hope you enjoyed your stay.

6/10 Okay

Jon

Travelled with pets, Travelled with partner
Liked: Staff & service
Quaint, quiet, dog-friendly, old hotel with character. Friendly and helpful staff. Bed was too uncomfortable for us.
Stayed 3 nights in Feb 2023
Response from Charlotte on 8 Mar 2023
Thank you for taking the time to review your stay. I am pleased to hear you enjoyed your stay with us.I hope to welcome you back to the hotel in the future.