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Reviews of Greenbank Hotel

4 out of 5
Greenbank Hotel
Harbour side, Falmouth, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 606 out of 905 reviews" "
Rating 8 - Good. 230 out of 905 reviews" "
Rating 6 - Okay. 50 out of 905 reviews" "
Rating 4 - Poor. 15 out of 905 reviews" "
Rating 2 - Terrible. 4 out of 905 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we liked everything about the greenbank. The staff was wonderful and the dining room and patios overlooking the harbor were gorgeous. Just keeping mine it's an older hotel so it comes with some of the quirks of an older building. I don't think our room had any ventilation, other than a fan. And the after noon the west facing window got hot and stuffy. You could crack the window about 4" but that was it..
Stayed 3 nights in May 2024

10/10 Excellent

Simon

Liked: Amenities, property conditions & facilities
The hotel was in an impressive location with many of its bedrooms and its public rooms benefiting from views of Falmouth harbour and the sea beyond. The staff were friendly and helpful. The food available in the dining room was impressive, and the portions generous.
Stayed 3 nights in Apr 2024
Response from Fi on 3 May 2024
Dear Simon, I really appreciate you taking the time to provide a 5-star score and comments following your recent visit.I’m delighted that you received a high standard of service and that all aspects - including our impressive harbourside location and food - were entirely positive and enjoyable.We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with friendly staff, made my mother who suffers from dementia feel comfortable and reassured.
Stayed 2 nights in Apr 2024
Response from Fi on 25 Apr 2024
Dear David, I really appreciate you taking the time to provide a 5-star score and feedback following your recent visit.I'm delighted you and your mother were made to feel comfortable and well looked after by our friendly team. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Greenbank is in a really nice location just on the edge of town and the harbour. My room was very nice, perfectly clean (apart from the shower which could have been a little better) and had a very comfortable bed. Every single staff member was extremely polite, friendly and helpful. And finally the food was lovely. Thank you, see you again soon..
Stayed 1 night in Apr 2024
Response from Fi on 18 Apr 2024
Dear Mark, Thank you for your comments following your recent stay. I’m delighted you enjoyed our enviable location nestled on Falmouth harbour, which offers an ideal location and easy walk into Falmouth’s bustling town centre. The staff are a huge credit to the Greenbank and I'm glad they could accommodate your stay as much as possible.It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future.Kind Regards, Fi, Guest Relations Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, spacious room. Just a very nice hotel.
Stayed 2 nights in Apr 2024
Response from Fi on 18 Apr 2024
Dear Michael,I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are exemplary!
Stayed 4 nights in Apr 2024
Response from Fi on 16 Apr 2024
Dear James,Many thanks for sharing feedback following your recent stay. Our staff always strive to go above and beyond to make our guests' stay as enjoyable as possible, so it is a pleasure to hear such kind words in your review. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 Excellent

Charlie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really lovely stay, staff were excellent in all areas and helped to make it a very special stay. Really tasty breakfast too - great variety and beautiful setting.
Stayed 1 night in Apr 2024
Response from Fi on 16 Apr 2024
Dear Charlie, I really appreciate you taking the time to provide a 5-star score following your recent visit.We take great pride in providing high levels of service and in creating an environment of genuine hospitality that is welcoming and accommodating to all our guests. It is especially pleasing to hear that the team was able to make such a positive impact on your stay. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 Excellent

Denis John

Liked: Cleanliness
Response from Fi on 15 Apr 2024
Dear Denis John,I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff were brilliant. Warm and purposeful. Welcoming. Interested in us as visitors. Process of signing in was easy and car parking made simple. A bottle of fizz in our room as a goodwill token to celebrate our silver wedding was a most pleasant and heart warming surprise. Just a detail, but big moments are made up of those little details. The room was spacious with a phenomenal view across the harbour. It was generously supplied with a range of coffees and teas, and drinking chocolate! Biscuits and water replenished daily. A working fridge. Tv and great free Wi-Fi. Bathroom was immaculate and supplied with copious amounts of towels, plus bathrobes and ‘slippers’ us both. Staff around the hotel were always friendly and helpful. A special dinner was just that…special. Great food. Good choice of wines. Formal dining with harbour views as a backdrop. Downstairs ‘pub’ was just great. All in all a highly enjoyable three day break. Yes the Greenbank in some aspects shows its age, but never in the key aspects of comfort and care, so we didn’t care. The highlights for us above all were the people who looked after us. Brilliant. Our second visit will surely see a third sometime in the future.
Stayed 3 nights in Mar 2024
Response from Fi on 5 Apr 2024
Dear David, Thank you so much for your wonderful review following your return visit. I am so happy to hear how delighted you were with all the aspects of your hotel experience, and for such a great occasion too – many congratulations on your silver wedding anniversary. It was our pleasure to help make your experience so memorable. We take great pride in providing high levels of service and in creating an environment of genuine hospitality that is welcoming and accommodating to all our guests. It is especially pleasing to hear that the team was able to make such a positive impact on your stay.I really do hope we will be able to welcome you back in the future and that you'll continue to enjoy the hotel for many years to come.Kind Regards,Fi, Guest Relations Manager

10/10 Excellent

Caroline

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely hotel, stylish, good service in bar and restaurant. The only issue we had was with the quality of the room cleaning service, as on one of the days the soiled toilet was left as is, and on another day the two flannels were replaced with an extra bath mat… We would have gladly cleaned up after ourselves if a toilet brush had been provided. My husband had to use tissue to clean the bowl by hand, which is not at all ideal, so the one thing that would have made it perfect would have been a toilet brush! However apart from this we had a lovely stay, great room with the most beautiful view. Thanks for having us.
Stayed 4 nights in Mar 2024
Response from Fi on 2 Apr 2024
Dear Caroline, Many thanks for taking the time to share feedback following your lovely stay with us. I’m delighted that you appreciated our wonderful harbourside location and the high standard of service provided by our team. My apologies that you experienced several issues regarding the level of housekeeping. I will share your comments with our Housekeeping Manager. Your constructive feedback is most gratefully received, and it is only through guests such as yourselves that we can strive to not only maintain but exceed our standards and your expectations.Thank you for your review and your feedback, I do hope you will consider revisiting us again in the future. It would be our pleasure to welcome you back. Kind Regards,Fi, Guest Relations Manager

8/10 Good

Trevor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel excellent service
Stayed 3 nights in Mar 2024
Response from Fi on 18 Mar 2024
Dear Trevor,Thank you for sharing feedback following your stay. I'm delighted you had a most enjoyable experience, and received excellent service from our team. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Fi on 19 Mar 2024
Dear Mark, Thank you for taking the time to provide a star rating, it's much appreciated. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay at ur favourite hotel
Stayed 2 nights in Mar 2024
Response from Fi on 18 Mar 2024
Dear Philip, I really appreciate you taking the time to provide a 5-star score following your excellent stay. It's always a pleasure to welcome you back. I really do hope we will be able to welcome you back to the hotel again in the future and that you'll enjoy the hotel for many years to come.Kind regards,Fi, Guest Relations Manager

8/10 Good

Nigel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were looking for a short break away from the rat race and Greenbank fitted the bill admirably. We had a harbour-view room which was very well appointed and provided plenty to look at despite the weather.
Stayed 2 nights in Mar 2024
Response from Fi on 18 Mar 2024
Dear Nigel, Many thanks for taking the time to share feedback following your recent stay. Such feedback as yours is immensely motivational for us all and I will enjoy sharing your comments with all the team – in my experience there is little so motivational as the successful recognition of a job ‘well done’.We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 Excellent

Fenton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fabulous facilities. Lovely well prepared and presented food. Friendly, helpful and professional staff. Modern room with marvellous views but slightly disappointing dirty windows. Definitely stay again.
Stayed 1 night in Mar 2024
Response from Fi on 7 Mar 2024
Dear Fenton, Many thanks for taking the time to share feedback following your recent say, I really appreciate it.I’m delighted that you received a high standard of service and that all aspects - including our breath-taking view - were entirely positive and enjoyable.On behalf of us all, our genuine thanks and we sincerely hope to see you again in the future.Kind Regards, Fi, Guest Relations Manager

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid location.
Splendid location and very good dining. Mark ups on wine are above average, however.
Stayed 3 nights in Feb 2024
Response from Fi on 23 Feb 2024
Dear Ian, I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted that you enjoyed our splendid location and experienced high quality dining in our restaurant. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Fi on 29 Feb 2024
Dear Jacqui, I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 Excellent

Margaret

Stayed 4 nights in Feb 2024
Response from Fi on 21 Feb 2024
Dear Margaret, I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Fi on 21 Feb 2024
Dear Peter, I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Fi on 19 Feb 2024
Dear Paul,Thank you for taking the time to provide feedback, I really appreciate it. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, clean rooms and friendly staff.
Stayed 1 night in Feb 2024
Response from Fi on 19 Feb 2024
Dear Nick, I really appreciate you taking the time to provide feedback following your recent visit. I am so glad to hear how highly you rated your time with us.We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Feb 2024
Response from Fi on 19 Feb 2024
Dear Guest, I really appreciate you taking the time to provide a 5-star score following your recent stay.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous views of the Marina
Stayed 2 nights in Feb 2024
Response from Fi on 20 Feb 2024
Dear Deborah, I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you enjoyed our fabulous location, the view is a great asset and we just try our best to do justice to it.We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 Excellent

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are brilliant, nothing is too much trouble. The views of the bay offer endless visual entertainment. The food was outstanding, especially the Valentines menu.
Stayed 1 night in Feb 2024
Response from Fi on 19 Feb 2024
Dear James, Many thanks for taking the time to provide feedback following your recent stay. We take great pride in providing high levels of service and in creating an environment of genuine hospitality that is welcoming and accommodating to all our guests. It is especially pleasing to hear that the team was able to make such a positive impact on your stay. On behalf of us all, our genuine thanks and we sincerely hope to see you again in the future.Kind Regards, Fi, Guest Relations Manager

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were extremely welcoming, friendly and helpful. The food at breakfast and in the evening was wonderful and set off beautifully with the stunning views.
Stayed 2 nights in Feb 2024
Response from Fi on 19 Feb 2024
Dear Pamela, Many thanks for taking the time to provide feedback following your recent stay. I’m delighted that you received a high standard of service and that all aspects - including our breath-taking view and wonderful food - were entirely positive and enjoyable.On behalf of us all, our genuine thanks and we sincerely hope to see you again in the future.Kind Regards, Fi, Guest Relations Manager

10/10 Excellent

Alexa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a stunning location. Very friendly and helpful staff. Will definately be back.
Stayed 1 night in Feb 2024
Response from Fi on 19 Feb 2024
Dear Alexa, I really appreciate you taking the time to provide a 5-star score and super comments following your recent visit.Our staff always strive to go above and beyond to make our guests' stay as enjoyable as possible, so it is a pleasure to hear such kind words in your review. Lastly, I am delighted that you would happily return to us, and I hope that you will - it would be our pleasure to welcome you back again.Kind regards,Fi, Guest Relations Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Fi on 19 Feb 2024
Dear Karen, I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 Excellent

Mandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Fi on 19 Feb 2024
Dear Mandy,I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

8/10 Good

Spencer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had wonderful night stay and excellent food , great service lovely atmosphere Little disappointed in the door key didn’t work several times having to walk back from end of the hotel hotel porter managed to get us to our room apart from that great reception and warm welcome- Food was very good and would definitely recommend eating here Only grip is the parking on the roads if spaces are full check before leaving bit of dangerous road outside
Stayed 1 night in Feb 2024
Response from Fi on 19 Feb 2024
Dear Spencer,I really appreciate you taking the time to provide feedback following your recent visit. I'm thrilled you enjoyed a wonderful nights stay and appreciated excellent food and experienced a high standard of service from our team. My apologies for the issue encountered with your door key-card. We have recently installed a new system, the fault has been reported and a fix implemented. Sorry for the inconvenience this caused. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
For the price it was fantastic hotel lovely room nice bathroom comfortable bed and great views when having breakfast and a little stroll up the hill to some great places to eat
Stayed 1 night in Feb 2024
Response from Fi on 15 Feb 2024
Dear John, I really appreciate you taking the time to provide such super feedback following your excellent visit.I’m delighted that you enjoyed your lovely room and that all aspects - including our breath-taking view - were entirely positive and enjoyable.We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Amazing hotel in Falmouth near the town Super clean and helpful staff
Stayed 1 night in Feb 2024
Response from Fi on 13 Feb 2024
Dear Laura,I really appreciate you taking the time to provide feedback following your fantastic visit.Such feedback as yours is immensely motivational for us all and I will enjoy sharing your comments with all the team – in my experience there is little so motivational as the successful recognition of a job ‘well done’.We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding room! Lovely staff, excellent ambience. Thank you!
Stayed 2 nights in Feb 2024
Response from Fi on 12 Feb 2024
Dear Stephen, I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you appreciated your outstanding room and the service provided by our lovely team. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Fi on 13 Feb 2024
Dear Colin, I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

8/10 Good

Laura

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Helpful staff and facilities in the room (drinks, fridge, robes) were excellent. Staff helpful and the area the hotel is based is excellent. The underground parking was an added bonus.
Stayed 1 night in Feb 2024
Response from Fi on 12 Feb 2024
Dear Laura, Many thanks for taking the time to provide feedback following your recent stay. I’m delighted that you received a high standard of service and that all aspects - including our breath-taking location - were entirely positive and enjoyable.On behalf of us all, our genuine thanks and we sincerely hope to see you again in the future.Kind Regards, Fi, Guest Relations Manager

10/10 Excellent

MYRA

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a beautiful, comfortable hotel with fabulous views and friendly, helpful staff.
Stayed 2 nights in Feb 2024
Response from Fi on 8 Feb 2024
Dear Myra, Many thanks for taking the time to provide feedback following your recent stay. I’m delighted that you received a high standard of service and that all aspects - including our breath-taking view - were entirely positive and enjoyable.On behalf of us all, our genuine thanks and we sincerely hope to see you again in the future.Kind Regards, Fi, Guest Relations Manager

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay
Stayed 1 night in Feb 2024
Response from Fi on 6 Feb 2024
Dear Annette,I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such a great experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greenbank
Lovely hotel, with friendly and helpful staff. Breakfast is a highlight. Pub Food is good. Burger especially juicy and tasty and much juicier and tastier than the wagyu burger in the Waterside restaurant. Will definitely stay again
Stayed 1 night in Jan 2024
Response from Fi on 31 Jan 2024
Dear Traveler, Thank you for your comments following your recent stay. I'm delighted you appreciated our lovely hotel, enjoyed a memorable breakfast and noted the service provided by our friendly team.I am so pleased that you would happily return to us, and I hope that you will - it would be our pleasure to welcome you back again.Kind Regards, Fi, Guest Relations Manager

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
It’s was the most amazing beautiful clean hotel and the staff are absolutely the best service 5 star politeness 10 star food and drinks 10 stars and more and I wish I could stay there again and again just the most beautiful hotel and staff
Stayed 1 night in Jan 2024
Response from Fi on 30 Jan 2024
Dear Lee,I really appreciate you taking the time to provide such super comments following your recent stay. We take great pride in providing high levels of service and in creating an environment of genuine hospitality that is welcoming and accommodating to all our guests. It is especially pleasing to hear that the team was able to make such a positive impact on your stay. We hope to see you again in the future it would be our pleasure to welcome you back. Kind regards,Fi, Guest Relations Manager

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay!
Always a warm greeting at reception😀Excellent friendly and professional service.
Stayed 2 nights in Jan 2024
Response from Fi on 30 Jan 2024
Dear Dorothy,I really appreciate you taking the time to provide feedback following your return visit.I'm delighted that all aspects of your stay were positive and enjoyable. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 Excellent

Ian

Stayed 2 nights in Jan 2024
Response from Fi on 26 Mar 2024
Dear Ian,I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 Excellent

Gertie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay with the best and most helpful staff. And a beautiful location
Stayed 1 night in Jan 2024
Response from Fi on 29 Jan 2024
Dear Gertie, I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience, and appreciated the high standard of service provided by our team. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

6/10 Okay

Elizabeth

Disliked: Cleanliness, property conditions & facilities
dirty hallways
The description of the hotel was better than the actual facility. The hallways were dirty. we could hear the people talking in the room next to us at night. At the pub, one of the waiters spent more time laughing with his buddies than helping other customers. Nice staff in the restaurant. room was very tiny and the stairs the bathroom are a bit of a hazard.
Stayed 2 nights in Dec 2023
Response from Fi on 25 Jan 2024
Dear Elizabeth, Thank you for taking the time to leave a review.I'm sorry that your aspects of your stay weren't typical of the usual high standards enjoyed by our guests. We have, thankfully seen an extremely busy season and it has proved problematic to carry out our regular deep cleaning as expected. Please be assured, we have an ongoing decorating schedule. As you can imagine, with the hotel dating from 1640 there is always plenty of work to ensure that our characterful heritage can be maintained and enjoyed by our guests. Whilst I'm delighted our restaurant team impressed, I apologise that service was lacking in our pub. I'll be sure to address your feedback with our pub manager. Your constructive feedback is most gratefully received and it is only through guests such as yourselves that we can strive to not only maintain but exceed our standards and your expectations.Kind Regards, Fi, Guest Relations Manager

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at the Greenbank Hotel was just what we needed. Our room was cosy and warm, the staff were very friendly and helpful. The location is fabulous and within walking distance of the town. We will definitely stay here again.
Stayed 2 nights in Jan 2024
Response from Fi on 24 Jan 2024
Dear Brenda, I really appreciate you taking the time to provide a 5-star score and super comments following your recent visit.I’m delighted that you received a high standard of service and that all aspects - including our breath-taking view and easy access into the town - were entirely positive and enjoyable.Do come and visit us again in the future, we'd love to welcome you back for more relaxation and enjoyment at The Greenbank.Kind regards,Fi, Guest Relations Manager

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Fi on 22 Jan 2024
Dear Charlotte,I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 Excellent

Paul

Lovely room and excellent service. Greenbank Hotel also has stunning views across the harbour.
Stayed 1 night in Jan 2024
Response from Fi on 19 Jan 2024
Dear Paul,Many thanks for taking the time to provide feedback following your recent stay. I’m delighted that you received a high standard of service and that all aspects - including our breath-taking view - were entirely positive and enjoyable.We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Fi on 19 Jan 2024
Dear Laura, I really appreciate you taking the time to provide a 5-star score following your recent visit. I'm delighted you had such a great experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel, very convenient to Falmouth centre, the staff were all brilliant, food and drink was all first class, beautiful room with stunning views, we certainty will return, 10 out of 10.
Stayed 2 nights in Jan 2024
Response from Fi on 16 Jan 2024
Dear Steven,I really appreciate you taking the time to provide a 5-star score and super comments following your recent visit.I’m delighted that you received a high standard of service from our brilliant team and that all aspects - including our breath-taking view and first class food and drinks - were entirely positive and enjoyable.Do come and visit us again in the future, we'd love to welcome you back for more relaxation and enjoyment at The Greenbank.Kind regards,Fi, Guest Relations Manager

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great short stay at a great hotel with fantastic views.
Stayed 2 nights in Jan 2024
Response from Fi on 15 Jan 2024
Dear Ian,I really appreciate you taking the time to provide a review following your recent visit.I'm delighted you had a great experience with us and appreciated our unique harbourside location. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in could be earlier
Stayed 1 night in Jan 2024
Response from Fi on 12 Jan 2024
Dear Jeremy, Thank you for taking the time to provide feedback. I'm sorry for any inconvenience caused by our 3pm check-in. Guest are welcome to arrive earlier, park on-site and enjoy our facilities or explore the cobbled streets of Falmouth. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 Excellent

Mark

Stayed 2 nights in Jan 2024
Response from Fi on 12 Jan 2024
Dear Mark,I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager