Ratings based on 46 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
by A verified traveller from Saldana
Weekend with my FamilyPosted 24-Feb-2014
Expedia, was very helpfully with reservations. Hotel did not share important information. The reason we choose this Hotel. Was for indoor pool. The pool was under construction. Hotel staff would not make any arrangements for there miss communications. There was no concern about the customer. We did not feel like we mattered. They didn't even offer coupons for my family to dine in for breakfast. Also there carpets are filthy, my 4 year daugter was playing on the floor. After she got up. Her pants were expreamly dirty. I never say any staff using vacuum cleaners, when we were leaving. I will not recommend this hotel, like I said before Managment did nothing too show any concern. This is my opinion, maybe others had better service.
for Everyoneby desertcat11 from Alamogordo, NM
Pros: The pool/hot tub area looked inviting and admission to Teddy's Flame room night club inside the hotel was free of charge for hotel guests.
Cons: Cleanliness. Condition of shower curtain and caulking in the bathroom.
Location: Next to I-10. Close to airport. Teddy's Flame room night club inside the hotel. Restaurants nearby.
The floor inside the room looked like it hadn't been thoroughly vacuumed. The shower curtain had several holes in it. The caulking in the bathroom needed to be replaced. It was old and gunky looking. The room was very noisy. Sounds of a/c vent or something that sounded like pressurized water running all night. Pillows were lumpy and too high for my taste. Other than that I feel that the hotel was very well kept.
for Everyoneby A verified traveller
by Charles from Tucson, Arizona
O.K. hotel. Would not recommend.Posted 03-Nov-2013
Pros: The young woman at reception desk was polite and tried her best.
Cons: Restaurant and bar should be open for guests and not just for private parties. Indoor pool next to the lobby was too noisy.
Location: Too close to I-10. Too noisy.
T.V. in room did not work. One tile loose on bathroom wall. Restaurant closed for dinner. Bar closed at night. Big private party probable reason for closing of restaurant and bar. Were not allowed in restaurant for breakfast. Was it due to private party?
for Everyoneby Anna from Chihuahua
Nice Stay!!Posted 04-Sep-2013
Pros: The amenities
Cons: The noise from room to room.
Location: The outlets are like 20 min. From the hotel, a mall really near, Target, restaurants. Everything was there, you don't have to travel miles.
It was incredible, the room was clean, the bed really comfortlable just in the morning we heared a lot of noise from the next room.
by A verified traveller
Absolutely AwfulPosted 03-Sep-2013
The room was very dirty. Nice pool and whirlpool is about the only thing it has going for it. Hotel staff was very unhelpful. We were under the impression there was a free continental breakfast and there wasn't. They couldn't find my rewards membership even though other Holiday Inns have been able to. I had to call to find out the number. I had to call the front desk twice to ask for a refrigerator, even though there was supposed to be one included. There was also supposed to be a microwave and there wasn't. Someone called our room at 4 in the morning and hung up. The people next to us came in at 5 in the morning and were very loud, drunk in the hallway. Terrible, terrible experience. For a Holiday Inn, I'm very disappointed.
for Everyoneby Ron from New Mexico
NIce stay, no problems.Posted 10-Aug-2013
Very nice hotel at a decent price. Not too hard to get to and good room accessibility. Great pool and rec area. Great breakfast buffet.
for Everyoneby Ryan from KC MO
A nice surprise.Posted 03-Jul-2013
Pros: Clean, comfortable and up to date.
Cons: Updated lobby and better breakfast space.
Location: Right by I-10 so is accessible.
I knew it was an older property but that was not apparent when you entered the room. The rooms were up to date, nice finishes and amenities. Things were clean and orderly. The lobby was nice although it could use a few updates to bring the standard of the space up to the standard of the rooms.
for Everyoneby Kari from El Paso, TX
Nice Hotel, close to everything I wanted to go to.Posted 25-Jun-2013
Way better experience than I had expected. I am a college student with low income that was going for a little chance to get away and the hotel was perfect. It has a nice mini gym and a nice pool that is both indoor and out. I would stay there again. :)
for Everyoneby Kirk from dALLAS, tEXAS
Nice hotels with bars and close to my work sitePosted 14-Jun-2013
Had a good time at the atrium bar met some interesting people had lots of laughs