All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Norma Galaviz Property Manager on 2 Apr 2024
Dear Jose, Thank you for leaving us your review, we appreciate you. We encourage you to let us know exactly what you enjoyed about your stay so that we may continue to implement these accommodations to all of our guests. We hope to see you soon.
2/10 Terrible
nohemy, yuma
31 Mar 2024
nohemy
Stayed 3 nights in Mar 2024
Response from Norma Galaviz Property Manager on 23 Apr 2024
Dear Nohemy, Thank you for rating us after your most recent stay. We encourage you to provide us with feedback as to what exactly you enjoyed or disliked during your stay.
2/10 Terrible
Sara
26 Mar 2024
Disliked: Property conditions & facilities
No hot water in the morning for a shower but hot water at the sink!
Sara
Stayed 1 night in Mar 2024
Response from Norma Galaviz Property Manager on 28 Mar 2024
Dear Sara, Thank you for leaving us your candid review. We are sorry you experienced a maintenance issue during your stay, we thank you for helping us to identify and fix the discrepancy. We hope you visit us soon so that we may provide you with a superior stay.
6/10 Okay
Mari
Business traveller
23 Mar 2024
Liked: Staff & service
Disliked: Property conditions & facilities
I would only stay there if it was a single night stay. The hotel was a bit run down and old. Pool was not heated. I mean it was a hotel on the cheaper side and you always get what you pay for.
Mari
Stayed 3 nights in Mar 2024
Response from Norma Galaviz Property Manager on 24 Mar 2024
Dear Mari, Thank you for leaving us your candid review. We are working on the property as much as possible in order to provide a superior stay for all of our guests. We hope to see you soon.
Stepped on small rocks with bare feet in room. Unable to get even lukewarm water for my shower. It did get fixed before I left. Drain stopper in bathroom sink was stuck closed and had to be repaired. Best Western would not even take any thing off of the bill for all the issues because it was a third party reservation thru Expedia unless requested by Expedia. I went to the pool after I got there and it was freezing cold.
Mary
Stayed 1 night in Mar 2024
Response from Norma Galaviz Property Manager on 24 Mar 2024
Dear Mary, Thank you for leaving us your review. We are sorry to hear that we did not meet your standards and that you had so many discrepancies with your room. Unfortunately we were experiencing some problems with our water heating system put they have since been addressed.We hope to see you soon so that we may provide you a superior stay.
Beds were comfy, breakfast and staff were amazing. The only thing I would say is it smelled a little musty but I think because it’s a little closed in. Other than that stay was great! I would stay again.
Isabel
Stayed 1 night in Mar 2024
Response from Norma Galaviz Property Manager on 24 Mar 2024
Dear Isabel, Thank you for leaving us your candid review. We are glad that you enjoyed the breakfast selection and our staff met your standards. We will address the issue with our housekeeping department in regards to the musty smell. We hope to see you soon.
The Staff was friendly and helpful when we needed to switch rooms
Wilhelm
Stayed 2 nights in Mar 2024
Response from Norma Galaviz Property Manager on 17 Mar 2024
Dear Wilhelm, Thank you so much for leaving us your kind review. We appreciate your patronage and welcome you to visit our property so that we may always provide a superior stay.
Dear Andrew,Thank you so much for your stellar review. We aim to offer an amazing guest experience to all of our guests and we are glad we were able to meet your standards. We hope to see you soon.
2/10 Terrible
Jorge
Travelled with family, Travelled with family and small children
Dirty, no parking, ugliest rooms. Dont recommend staying there.
Jorge
Stayed 1 night in Feb 2024
Response from Norma Galaviz on 9 Mar 2024
Dear Jorge, Thank you for leaving us your candid review. We appreciate you telling us where we can improve according to your experience we will take your review into consideration we hope you visit us soon so that we may provide you a better guest experience.
Dear Miguel, Thank you for taking the time to leave us your candid review. We are glad you enjoyed the breakfast selection, we hope you visit us again soon.
Dear Jonathan, Thank you for rating your most recent stay with us. We encourage you to leave us a more detailed review specifying what you enjoyed or disliked about your stay. It would be greatly appreciated. Hope to see you soon.
6/10 Okay
SABRINA
19 Feb 2024
Liked: Cleanliness, staff & service
SABRINA
Stayed 1 night in Feb 2024
Response from Norma Galaviz on 20 Feb 2024
Dear Sabrina, Thank you for taking the time to rate your most recent stay with us. We encourage you to let us know what you enjoyed about your stay and what we could do to improve. We hope to see you soon.
Easy check in and friendly staff.
Pool /fire pit area were very relaxing and clean
Shannon
Stayed 1 night in Feb 2024
Response from Norma Galaviz on 20 Feb 2024
Dear Shannon, Thank you for leaving your candid review. We appreciate you taking the time to let us know what you enjoyed about your stay. We hope to see you soon.
Dear Martha. Karina,Thank you for providing us with your review. We are glad that you enjoyed your stay. We hope that you visit the property soon. Sincerely, Norma GalavizGeneral Manager 915-778-6411n.galaviz@palettehotels.com
Dear Ulises,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
6/10 Okay
Jorge
18 Dec 2023
Jorge
Stayed 4 nights in Dec 2023
Response from Norma Galaviz on 20 Dec 2023
Thank you for taking the time we appreciate your rating. Happy Holidays we'll see you soon.
We are very sorry that you didnt have a great experience i our hotel- our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board and we will strive to make improvements accordingly.
8/10 Good
Verified traveller
12 Nov 2023
Was just ok,,
Verified traveller
Stayed 1 night in Nov 2023
Response from Norma Galaviz on 17 Nov 2023
Thank you for taking the time to leave us a review please feel free to contact the property to discuss your stay further.
Thank you so much for your review we are glad we were able to provide you an excellent stay. We hope to see you soon.
8/10 Good
Angelica
10 Nov 2023
Angelica
Stayed 1 night in Nov 2023
Response from Norma Galaviz on 29 Jan 2024
Dear Angelica, Thank you for providing us with your review. We are glad you enjoyed your stay.Sincerely, Norma GalavizGeneral Manager 915-778-6411n.galaviz@palettehotels.com
Everything inside the rooms was old!
specially the bed!
The AC was extremely noisy!
marcos
Stayed 1 night in Oct 2023
Response from Norma Galaviz on 25 Oct 2023
We are sorry to hear that you did not have a great experience in our hotel-our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board and we will strive to make improvements accordingly.
4/10 Poor
Luis Enrique
Travelled with family
23 Oct 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Hallways had humid smell mixed with cigarette. Room furniture and pillows looked old and not very clean. Bathroom door got stuck
Luis Enrique
Stayed 1 night in Oct 2023
Response from Norma Galaviz on 24 Oct 2023
Dear Luis,Thank you very much for your candid review of your recent stay at our hotel . Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room and hotel that need attention. I hope that we can convince you to visit us again to provide a superior guest experience.
The staff was super friendly. Breakfast was delicious & nice options. Beautiful courtyard area. They are still doing renovations which will make each stay even better.
There are few dining options within walking distance and of course, Starbucks being next door was wonderful.
Patricia
Stayed 4 nights in Oct 2023
Response from Norma Galaviz on 25 Oct 2023
Thank you for taking the time to review us after your recent stay. We are glad you had an excellent stay and hope to see you soon.
Dear Hector,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Dear Sitlaly,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Hotel was nice. Bar/Club was enjoyable. Bed was super comfy.
Verified traveller
Stayed 1 night in Aug 2023
Response from Norma Galaviz on 28 Aug 2023
Dear Guest, Thank you for taking the time to provide us with feedback in regards to your recent stay. We are delighted to know you enjoyed your stay as well as the bar on our property. We will be looking forward to your next stay!
Dear Angelica, Thank you for taking the time to provide us with feedback in regard to your recent stay. We are delighted to know you enjoyed your visit and we will be looking forward to your next stay!
8/10 Good
Daphne
Travelled with family
11 Jul 2023
Liked: Cleanliness, staff & service
This property was clean and quiet. Parking was easy and security was on property. Staff was very friendly and told us of accommodations. Room was clean but had a few piping issues. Water was spilling out from the piping on the bottom of the counter and the shower piping from the turn off and on knob to the bath water nozzle was loose from the wall.
Daphne
Stayed 1 night in Jul 2023
Response from Norma Galaviz on 12 Jul 2023
Dear Daphne, Thank you for taking the time to provide us with feedback in regards to your recent stay. I am delighted to know you enjoyed your stay. I apologize for the inconveniences you encountered in regards to piping issues. We will be addressing your feedback with our maintenance team in order for us to resolve the issue. We truly hope you will consider visiting us again in the future in order for us to provide you with a superior stay.
Dear Michael, Thank you for taking the time to provide us with feedback. I am delighted to know you enjoyed your recent visit. I will be addressing the issue regarding the toilet paper holder with my maintenance team in order for that to be resolved as soon as possible. I will be looking forward to your next stay!
Looks old and needs to be upgraded looks cheap and u can hear every noise
Ashley
Stayed 1 night in Jun 2023
Response from Norma Galaviz on 3 Jul 2023
Dear Ashley, Thank you for taking the time to provide us with feedback in regards to your recent stay. On behalf of myself and my entire team I apologize for not exceeding your expectations. I am truly sorry if there was any excessive noise that presented an inconvenience. We truly hope you will consider visiting us again in the future in order for us to provide you with a superior stay.
8/10 Good
Johnny
29 Jun 2023
Liked: Cleanliness, staff & service
Its a good hotel for a good relaxing stay.
Johnny
Stayed 1 night in Jun 2023
Response from Norma Galaviz on 3 Jul 2023
Dear Johnny, Thank you for taking the time to provide us with feedback in regards to your recent stay. I am delighted to know you enjoyed your visit and will be looking forward to your next stay!
8/10 Good
Martha
21 Jun 2023
Martha
Stayed 1 night in Jun 2023
Response from Norma Galaviz on 12 Jul 2023
Dear Martha, Thank you for taking the time to provide us with feedback in regards to your recent stay. I am glad to know you enjoyed your visit and will be looking forward to your next stay. Please feel free to share any suggestions you may have in order for us to provide you with a superior stay.
Shower in room had very little water pressure, ac was not very cold had it at 68 and it felt like 75ish. Only one electric plug and one usb plug worked
Denise
Stayed 3 nights in May 2023
Response from Norma Galaviz on 5 Jun 2023
Dear Denise, Thank you for taking the time to provide us with feedback in regards to your recent visit. On behalf of myself and my entire team I apologize for not exceeding you expectations. I will be addressing your feedback with our maintain team in order for them to insect and resolve the issues regarding the water pressure and the air conditioning system. I can assure you this situation will not present itself in the future. In regards to the lack of outlets we offer extensions when requested in order to ensure enough outlets are available. I truly hope you will consider visiting us again in the future in order for us to provide you with a superior stay.
10/10 Excellent
celeste angel
Travelled with family, Travelled with family and small children, Travelled with group
This was our family’s second time staying here ! We love it the pool is fun breakfast is great , very clean & friendly helpful staff!
celeste angel
Stayed 1 night in May 2023
Response from Norma G. on 24 May 2023
Dear Celeste Angel, Thank you for taking the time to provide us with feedback in regards to your recent stay. We are delighted to know you enjoyed your recent visit as well as our pool area and we will be looking forward to your next stay!