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Reviews of Staybridge Suites West Edmonton, an IHG Hotel

3 out of 5
Staybridge Suites West Edmonton, an IHG Hotel
16929 109th Ave NW, Edmonton, AB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 633 out of 1005 reviews" "
Rating 8 - Good. 258 out of 1005 reviews" "
Rating 6 - Okay. 70 out of 1005 reviews" "
Rating 4 - Poor. 18 out of 1005 reviews" "
Rating 2 - Terrible. 26 out of 1005 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Aaron

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was horrible and very uncomfortable. The couch was stained. The drains were plugged and there was some horrible smell coming from them.
Stayed 2 nights in May 2024

10/10 Excellent

Jianwei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is awesome.very family friendly . I like the separated rooms that give more privacy . The nice kitchen has stove, large fridge and dishwasher. There is also shared free laundry room. Especially, the breakfast is great, quality and tasty food. The minor drawback is that the air conditioner is a bit noisy.
Stayed 2 nights in May 2024

6/10 Okay

Asnake

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Carol

Travelled with family
Good location. Clean and quiet.
Stayed 1 night in May 2024
Response from Leonor on 8 May 2024
Thank you Carol for staying with us. We appreciate your feedback.

10/10 Excellent

Cameron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. My room was large a comfortable. I liked the kitchenette and used it often. The hotel was very close to all the venues/shopping that I needed. Quick access to Henday. Overall. Great trip.
Stayed 4 nights in Apr 2024
Response from Leonor on 7 May 2024
Thank you Cameron for staying with us. We appreciate your feedback.

8/10 Good

Tamra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Leonor on 7 May 2024
Thank you Tamra for staying with us. We hope to see you again in the future.

10/10 Excellent

CARLINE

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from Leonor on 7 May 2024
Thank you Carline for staying with us. We appreciate your 5 out of 5 rating.

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional check in experience. Very helpful and friendly.
Stayed 1 night in May 2024
Response from Leonor on 7 May 2024
Thank you Jody for staying with us. We appreciate your feedback.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchen with stovetop and full size fridge makes a huge difference. The breakfast in the lobby was great. Staff was helpful with any requests. Will stay here again.
Stayed 4 nights in Apr 2024
Response from Leonor on 2 May 2024
Thank you Jennifer for staying with us. We appreciate your feedback.

8/10 Good

Mostafa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Leonor on 2 May 2024
Thank you Mostafa for staying with us. We hope to see you again in the future.

8/10 Good

Kelly

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Served a proper breakfast and the location has minimal city noise.
Stayed 2 nights in Apr 2024
Response from Leonor on 29 Apr 2024
Thank you Kelly for staying with us. We appreciate your feedback.

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Leonor on 29 Apr 2024
Thank you Marcus for staying with us. We appreciate your 5 out of 5 rating

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities
This was a pretty nice stay. The rooms are big and clean, and the stove & fridge came in handy. The breakfast was good with lots of options. The only real issue we had is that the floors appear to be thin or there was just a really heavy person staying above us that kept pacing back and forth at all hours of the night.
Stayed 2 nights in Apr 2024
Response from Ashneeta on 28 Apr 2024
Hi Gilles, Thank you so much for choosing Staybridge Suites for your stay. We really appreciate the feedback.

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room size, free breakfast was good.
Stayed 4 nights in Apr 2024
Response from Leonor on 22 Apr 2024
Thank you Edward for staying with us. We appreciate your 5 out of 5 rating.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The couch in our room looked old and worn.
Stayed 1 night in Apr 2024
Response from Ashneeta on 28 Apr 2024
Hi Kim, thank you for staying with us and we really appreciate your feedback.

10/10 Excellent

Christina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the absolute best time, staff here, well they are ALL the best I have ever experienced!!! From a 20-plus day traveler, that travels all over the country!
Stayed 8 nights in Apr 2024
Response from Leonor on 22 Apr 2024
Thank you Christina for staying with us. We appreciate your feedback.

10/10 Excellent

Shizu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there for 4 nights and we enjoyed the experience. Our room was spacious and clean. We enjoyed the complimentary snack&drink night ( they offer on Monday, Tuesday, Wednesday) as well as every day breakfast. We used the gym that was not crowded and clean everyday morning and that was great. Laundry is free ( bring your own detergent ) and it was not overcrowded and no waiting time. Staff was very friendly and check in and out were both very smooth. We will definitely come back. Great location too!
Stayed 4 nights in Apr 2024
Response from Leonor on 22 Apr 2024
Thank you Shizu for staying with us. We appreciate your wonderful feedback.

8/10 Good

Waheed

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Leonor on 22 Apr 2024
Thank you Waheed for staying with us. We hope to see you again on your next visit here in Edmonton.

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location of the hotel
Stayed 3 nights in Apr 2024
Response from Leonor on 17 Apr 2024
Thank you Sylvia for staying with us. We appreciate your feedback.

8/10 Good

John

Stayed 1 night in Apr 2024
Response from Leonor on 7 May 2024
Thank you John for staying with us. We hope to see you again on your next visit here in Edmonton.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and very easy to get to events and shopping
Stayed 1 night in Apr 2024
Response from Leonor on 17 Apr 2024
Thank you Alexandra for staying with us. We appreciate your feedback.

10/10 Excellent

Gayle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay. Really nice breakfast, but kitchen staff seemed overwhelmed by the number of guests… no coffee, hash browns, etc at times. No ice-machine in hotel… only ice makers in freezers in rooms. No way to fill a cooler. Hotel was beautifully quiet, even though there were lots of guests. Big downfall was the layout of the room… Pull out couch that sleeps 1 in livingroom. Bedroom had 2 queens … and a sink area/bathroom that has no door… no nightlight in the bathroom itself… very unfortunate when travelling with kids… bring a battery operated nightlight to leave near the toilet so no one has to turn on the lights in the middle of the night and wake everyone up. Besides these issues we enjoyed our stay. Great value when travelling with a family of 5.
Stayed 4 nights in Apr 2024
Response from Leonor on 15 Apr 2024
Thank you Gayle for staying with us. We appreciate your 5 out of 5 rating.

10/10 Excellent

julie

Stayed 1 night in Apr 2024
Response from Leonor on 7 May 2024
Thank you Julie for staying with us. We appreciate your 5 out of 5 rating.

10/10 Excellent

Merritt

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Leonor on 15 Apr 2024
Thank you Merritt for staying with us. We appreciate your 5 out of 5 rating.

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Leonor on 15 Apr 2024
Thank you Joel for staying with us. We hope to see you again in the future.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Leonor on 11 Apr 2024
Thank you Eric for staying with us. We appreciate your 5 out of 5 rating.

10/10 Excellent

Martin, Clairmont

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great suites. Super clean rooms. Excellent front desk staff that are incredibly helpful. Staying again in a few weeks
Stayed 2 nights in Apr 2024
Response from Leonor on 11 Apr 2024
Thank you Martin for staying with us. We appreciate your feedback.

6/10 Okay

BRYCE

Travelled with family
Good location. Very loud from rooms on upper floors as stomping of feet is a daily occurrence.
Stayed 4 nights in Mar 2024
Response from Leonor on 4 Apr 2024
Thank you Bryce for staying with us.

4/10 Poor

Cheryl

Disliked: Staff & service
Checking in was smooth staff were friendly. The stay was good. It was checking out that was the problem. To receive my $250 deposit back they had to check my room which is not unusual. The attendant who checked brought up a concern to another staff member and started to whisper. She said a blanket was missing and her tone and words indicated we took the blanket. Saying she checked everywhere and that its missing from the room. I told the attendant nothing is missing its on th3 couch. She went back and the blanket was on the couch. So just be cautious, specially if your first nation go with them when they check your room to ensure you wont be wrongly accussed of taking something. I usually stay here for work this was a family trip and i feel conflicted wether I would stay here again.
Stayed 2 nights in Mar 2024
Response from Josh Solomon on 1 Apr 2024
Thank you for sharing your recent experience with us. We appreciate your feedback, as it helps us to continually improve our services.We sincerely regret any discomfort or frustration you may have encountered during your stay, particularly during the check-out process. Please be assured that we take guest concerns very seriously, and we have addressed this matter with our team to ensure that such situations are handled more effectively in the future.We understand that one negative experience can overshadow an otherwise pleasant stay, and we apologize for any inconvenience caused. Our goal is to provide all guests, regardless of background or circumstance, with a comfortable and welcoming environment, and we regret that we fell short of this during your visit.Your feedback is invaluable to us as we strive to enhance the experiences of all our guests. If you would like to discuss your concerns further or provide additional feedback, please feel free to contact us directly.Thank you for considering us for your accommodation needs, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.Sincerely,Josh SolomonGeneral Manager

10/10 Excellent

Whalen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service at its finest. The young fella is a true gentleman.
Stayed 1 night in Mar 2024
Response from Leonor on 1 Apr 2024
Thank you Whalen for staying with us. We appreciate your feedback.

10/10 Excellent

Christie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Mar 2024
Response from Leonor on 1 Apr 2024
Thank you Christie for staying with us. We appreciate your 5 out of 5 rating.

10/10 Excellent

Connie

Stayed 1 night in Mar 2024
Response from Leonor on 19 Apr 2024
Thank you Connie for staying with us. We appreciate your 5 out of 5 rating.

10/10 Excellent

Nicole, Kamloops

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our spring break stay Breakfast was delicious
Stayed 5 nights in Mar 2024
Response from Leonor on 1 Apr 2024
Thank you Nicole for staying with us. We appreciate your feedback.

10/10 Excellent

Sundeep

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to west Edmonton mall great breakfast every morning also liked the kitchen in room good for families
Stayed 3 nights in Mar 2024
Response from Leonor on 1 Apr 2024
Thank you Sundeep for staying with us. We appreciate your feedback.

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and clean. Breakfast was plentiful and served hot. Staff was helpful and pleasant. Would stay again.
Stayed 3 nights in Mar 2024
Response from Leonor on 1 Apr 2024
Thank you Jennifer for staying with us. We appreciate your feedback.

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was very nice to stay here there was lots of snow on the ground but at the same time very nice i will be back again
Stayed 3 nights in Mar 2024
Response from Leonor on 14 Mar 2024
Thank you Anthony for staying with us. We appreciate your feedback.

8/10 Good

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The door to our room kept freezing and we couldnt get it. We finally figured out the trick.
Stayed 2 nights in Mar 2024
Response from Leonor on 11 Mar 2024
Thank you Andrea for staying with us. We look forward to see you again in the future.

4/10 Poor

Roxana

Travelled with family and small children
Disliked: Cleanliness, staff & service
Our sofabed was dirty. It looked like it wasn't cleaned.
Stayed 1 night in Mar 2024
Response from Leonor on 11 Mar 2024
Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites WEST EDMONTON.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

David

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great room, very friendly front staff.
Stayed 1 night in Mar 2024
Response from Leonor on 11 Mar 2024
Thank you David for staying with us. We appreciate your feedback.

10/10 Excellent

Heather

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is convenient to science center and WEM. Suites are set up nice for families - black out curtains are great. Gas station almost within the parking lot is convenient for road trippers.
Stayed 1 night in Mar 2024
Response from Leonor on 11 Mar 2024
Thank you Heather for staying with us. We appreciate your feedback.

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in a day early and the front desk attendant moved things around so I was able to stay in the same room instead of having to switch over the next day to a new suite.
Stayed 1 night in Mar 2024
Response from Leonor on 11 Mar 2024
Thank you Annette for staying with us. We appreciate your feedback.

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good stay..
Stayed 1 night in Mar 2024
Response from Leonor on 4 Mar 2024
Thank you Bernadette for staying with us. We appreciate your feedback.

10/10 Excellent

jun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big quiet clean room.
Stayed 1 night in Mar 2024
Response from Leonor on 4 Mar 2024
Thank you Jun for staying with us. We appreciate your feedback.

10/10 Excellent

Betty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property, big room with nicely set up bathroom / sink separately. A bit noisy from outside traffic, convenient to get to from the Yellowhead. Staff super friendly. Mattress great
Stayed 1 night in Feb 2024
Response from Ashneeta on 27 Feb 2024
Hi Betty,Thank you for taking the time to tell us about your experience at Staybridge Suites WEST EDMONTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Ryan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Location Half a Block off Central Route, Clean, Friendly Staff, Upkept Property. All round great Choice
Stayed 2 nights in Feb 2024
Response from Ashneeta on 27 Feb 2024
Hi Ryan,Thank you for taking the time to tell us about your experience at Staybridge Suites . We are glad that you enjoyed your stay and we hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Pastor

Stayed 4 nights in Feb 2024
Response from Leonor on 1 Apr 2024
Thank you Pastor for staying with us. We look forward to see you again in the future.

6/10 Okay

Nancy

Travelled with family
Liked: Cleanliness
This was the only hotel available with a separate bedroom. Unfortunately we booked for 4 people but the pull out sofa bed was so small it was really only suitable for one person. It was also in terrible shape with torn cushion covers. There was only 3 towels in the room and even though we booked for four people and asked at the front desk for another towel twice, we were told housekeeping would bring the extra towel but we never got one. The breakfast was good.
Stayed 2 nights in Feb 2024
Response from Ashneeta on 27 Feb 2024
Hi Nancy, Thank you for taking the time to tell us about your experience at Staybridge Suites WEST EDMONTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Moe

Travelled with family, Business traveller
Liked: Staff & service
The rooms and quality of the hotel does not worth the price we paid. Location is convenience.
Stayed 3 nights in Feb 2024
Response from Leonor on 23 Feb 2024
Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites WEST EDMONTON.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

eugebeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Leonor on 23 Feb 2024
Thank you Eugebeth for staying with us. We appreciate your 5 out of 5 rating.

8/10 Good

Stephanie

Stayed 1 night in Feb 2024
Response from Leonor on 1 Apr 2024
Thank you Stephanie for staying with us. We look forward to see you again in the future.