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Reviews of Matrix Hotel

4 out of 5
Matrix Hotel
10640 100 Avenue NW, Edmonton, AB

Reviews

8.6

Excellent

Rating 10 - Excellent. 728 out of 1308 reviews" "
Rating 8 - Good. 349 out of 1308 reviews" "
Rating 6 - Okay. 142 out of 1308 reviews" "
Rating 4 - Poor. 51 out of 1308 reviews" "
Rating 2 - Terrible. 38 out of 1308 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Merlando Jr, Edmonton

Business traveller
Liked: Staff & service, property conditions & facilities
👍
Stayed 1 night in May 2024

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sophisticated design, excellent location.
Stayed 2 nights in May 2024
Response from Jas, Duty Manager on 27 May 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in May 2024
Response from Jas, Duty Manager on 27 May 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

8/10 Good

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, with a small gym
Stayed 1 night in May 2024
Response from Jas, Duty Manager on 23 May 2024
Thank you for your review. We look forward to welcoming you back again.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in May 2024
Response from Jas, Duty Manager on 23 May 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

6/10 Okay

Shane

Travelled with partner
Liked: Cleanliness, staff & service
Expensive for the condition and age of this hotel.
Stayed 1 night in May 2024
Response from Jas, Duty Manager on 23 May 2024
Thank you for the feedback, we apologize that you are not fully satisfied,we would love the opportunity to discuss this with you further. If you wish to do so, please contact us directly.

8/10 Good

Shea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to Rogers Place. Great staff
Stayed 1 night in May 2024
Response from Duty Manager David M on 20 May 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

6/10 Okay

Dan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay.
Stayed 1 night in May 2024
Response from Duty Manager David M on 20 May 2024
Thank you for taking the time to share your feedback with us. I am pleased to hear you enjoyed your stay with us and look forward to seeing you again soon!

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Loved that there was a Starbucks
Stayed 1 night in Mar 2024
Response from Duty Manager David M on 20 May 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

8/10 Good

James, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Good price for the quality
Stayed 1 night in May 2024
Response from Jas, Duty Manager on 17 May 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

4/10 Poor

Monica

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Overall not the greatest experience. Extremely noisy, there was water dripping in the fridge through the night. The shower-head did not have enough pressure. The room was old, requiring renovation. Only upside was the staff who were kind and welcoming.
Response from Jas, Duty Manager on 17 May 2024
Thank you for your feedback. I am sorry you did not have a memorable experience with us and would love the opportunity to discuss with you further. If you wish to do so, please contact me directly.

2/10 Terrible

Mike

Disliked: Cleanliness
Stayed 2 nights in May 2024
Response from Jas on 15 May 2024
Thank you very for the feedback, We would really appreciate your comments on your stay with us so that we could know where we need to improve our standard of service, Kindly contact me directly if you want to share any concerns.Thank you,Regards,JasDuty Manager

10/10 Excellent

Steeve

Liked: Cleanliness, staff & service, property conditions & facilities
Best bang for your dollar.
Stayed 1 night in May 2024
Response from Joann Cato Front Office Manager on 13 May 2024
Thank you for sharing your feedback. It's great to see you enjoyed your visit at Matrix Hotel and you had a pleasant stay!

4/10 Poor

Katie

Travelled with partner
Disliked: Cleanliness
The room is very small, dirty/dated and the bed is extremely uncomfortable.
Stayed 1 night in May 2024
Response from Joann Cato Front Office Manager on 13 May 2024
Thank you for your feedback. The concerns mentioned will be shared with the relevant department heads.

6/10 Okay

Radhika

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Jas, Duty Manager on 11 May 2024
Thank you for your review. We look forward to welcoming you back again.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quit downtown location. Close to lots of restaurants and bars. The Parliament Building and it's beautiful grounds are close by and the Rodgers Centre is only a few blocks away.
Stayed 3 nights in May 2024
Response from Joann Cato Front Office Manager on 8 May 2024
Thank you for your feedback, and for continuing to choose Matrix Hotel during your visits to Edmonton. It's so nice to hear you received great service with us, I am glad to hear you enjoyed our location.

8/10 Good

Elham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Joann Cato Front Office Manager on 9 May 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

8/10 Good

Changping

Business traveller
no breakfast during my stay except for room servile.
Stayed 2 nights in Apr 2024
Response from Joann Cato Front Office Manager on 7 May 2024
Thank you for your feedback. We do offer a full buffet breakfast at 18.00 per person daily at the hotel. We hope to see you again soon.

6/10 Okay

Christiane

Travelled with partner
Disliked: Cleanliness, staff & service
When we got to the property the parking lot was filthy, garbage everywhere. Upon walking from our vehicle to the front of the hotel, there were homeless individuals walking around the parking lot trying door handles of parked vehicles. We explained to the gentleman that greeted us at reception. He just looked at me and continue asking me questions pertaining to our reservation. I asked him again if my vehicle was safe and if he had cameras. He explained that he was looking at the camera and this was normal. This was not acceptable, this should have been dealt with for the safety of all the guest whom have parked cars. We will not be returning to this hotel.
Stayed 1 night in Apr 2024
Response from Joann Cato Front Office Manager on 6 May 2024
Thank you for your feedback. I am sorry you did not have a memorable experience with us and would love the opportunity to discuss with you further. If you wish to do so, please contact me directly.

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2024
Response from Jas, Duty Manager on 4 May 2024
Thank you very much for your feedback. I am happy to know that you enjoyed your stay.We look forward to welcoming you back.

10/10 Excellent

Emerson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked that there was a starbucks basically at the hotel. they easily allowed for late checkout and the hotel it’s self was very modern and clean
Stayed 1 night in Apr 2024
Response from Joann Cato Front Office Manager on 3 May 2024
Thank you for sharing your feedback with us. It's great to hear you had a fantastic stay and our guest services team delivered an exceptional experience to you.

10/10 Excellent

Erin

Stayed 1 night in May 2024
Response from Jas on 23 May 2024
Thank you for the feedback, I am pleased that you enjoyed your time with us. We look forward to welcoming you back again.Thank you again!Regards,JasDuty Manager

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from David M Duty Manager on 1 May 2024
Thank you for taking the time to share your feedback with us. I am pleased to hear you enjoyed your stay with us and look forward to seeing you again soon!

10/10 Excellent

Ornela, Edmonton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Duty Manager David Martinez on 29 Apr 2024
Thank you for your feedback! I am so glad to hear you had a fantastic stay and our team took great care of you! We look forward to seeing you again!

10/10 Excellent

Mckenzy

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Duty Manager David M on 1 May 2024
I am so glad to hear you had a great stay and look forward to welcoming you back again soon!

6/10 Okay

Arland

Liked: Cleanliness, staff & service
The hotel was good, clean and staff were pleasant. However the parking was rediculously priced.
Stayed 1 night in Apr 2024
Response from Joann Cato Front Office Manager on 29 Apr 2024
Thank you for your review. It is so nice to hear you enjoyed your time with us! We hope to see you back again soon!

4/10 Poor

Kristi

Disliked: Cleanliness, property conditions & facilities
The location of the Matrix is fantastic as it is walkable to many great restaurants and downtown Edmonton events. However, over the last couple of years we have noticed that it is getting more and more run down, and certain "perks" are no longer available; such as the breakfast. The outside parkade and outside area around by Starbucks is very dirts, littered with cigarette butts. We also noticed that only two small pillows are provided per bed now, hard to get comfy to watch TV. In lieu of this, I do feel that the value/quality do not match.
Stayed 1 night in Apr 2024
Response from Joann Cato Front Office Manager on 29 Apr 2024
Thank you for taking the time to share your comments with us. Each concern shared will be taken into consideration.

8/10 Good

Terrence

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic and I’ve slept better than I have in months. The only critique is the almost comically slow elevators which require consideration before leaving for wherever you need to be.
Stayed 4 nights in Apr 2024
Response from Duty Manager David M on 28 Apr 2024
Thank you for your review. It is so nice to hear you enjoyed your time with us! We hope to see you back again soon!

6/10 Okay

Elaine

Stayed 5 nights in Apr 2024
Response from Jas Duty Manager on 17 May 2024
Thank you for your review. We will look forward to welcoming you back again.

6/10 Okay

Andrew

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This is an older hotel with not so high end renovations. Is within walking distance to most downtown attractions.
Stayed 1 night in Apr 2024
Response from Joann Cato Front Office Manager on 29 Apr 2024
Thank you for sharing your feedback. It's great to see you enjoyed your visit at Matrix Hotel and you had a pleasant stay!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Duty Manager David M on 28 Apr 2024
Thank you for your review. It is so nice to hear you enjoyed your time with us! We hope to see you back again soon!

8/10 Good

Robert

Liked: Cleanliness
Disliked: Amenities
I like the location of this property as is close to family I visit. It's a decent hotel at typically a good price point. Its in decent condition overall. What I don't love is the price of parking and the free breakfast went to $18 tax but I think that is common with the majority of hotels that had offered this perk. Also it is not part of any loyalty program so don't build any perks or recognition no matter how much you stay there. The junior and platinum suites space is nice.
Stayed 5 nights in Apr 2024
Response from Joann Cato Front Office Manager on 24 Apr 2024
Thank you for your review. I am glad to hear you had a pleasant stay with us. The concerns mentioned are being shared with the relevant department heads. We hope to see you again on your next visit to Edmonton

10/10 Excellent

Bilal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all was it was a good hotel, just I hope there was a visible sign that they have a gym in the third floor, I only found out in my last day of checkout.
Stayed 3 nights in Apr 2024
Response from Duty Manager David Martinez on 24 Apr 2024
Thank you for your review. It is so nice to hear you enjoyed your time with us! We hope to see you back again soon!

10/10 Excellent

Ashraf, Calgary

Stayed 2 nights in Apr 2024
Response from Joann Cato Front Office Manager on 13 May 2024
Thank you for sharing your feedback. It's great to see you enjoyed your visit at Matrix Hotel and you had a pleasant stay!

10/10 Excellent

Lindsay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute hotel in a great area. Will definitely stay here again
Stayed 3 nights in Apr 2024
Response from Duty Manager David Martinez on 24 Apr 2024
I am so glad to hear you had a great stay and look forward to welcoming you back again soon!

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from David Martinez Duty Manager on 24 Apr 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

6/10 Okay

Rob

Stayed 2 nights in Apr 2024
Response from Joann Cato Front Office Manager on 13 May 2024
Thank you for your review. It is so nice to hear you enjoyed your time with us! We hope to see you back again soon!

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff. Great room.
Stayed 3 nights in Apr 2024
Response from Duty Manager David Martinez on 24 Apr 2024
Thank you for sharing your feedback. It's great to see you enjoyed your visit at Matrix Hotel and you had a pleasant stay!

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very convenient spot downtown
Stayed 1 night in Apr 2024
Response from Duty Manager David Martinez on 24 Apr 2024
I am so glad to hear you had a great stay and look forward to welcoming you back again soon!

10/10 Excellent

Yewande

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have to pay for parking
Stayed 1 night in Apr 2024
Response from Duty Manager David Martinez on 24 Apr 2024
I am so glad to hear you had a great stay and look forward to welcoming you back again soon!

10/10 Excellent

randi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was super comfy. Modern decor and clean. The staff was so friendly, especially to my daughter.
Stayed 1 night in Apr 2024
Response from Duty Manager David Martinez on 24 Apr 2024
Thank you for sharing your feedback. It's great to see you enjoyed your visit at Matrix Hotel and you had a pleasant stay!

8/10 Good

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing wrong, nothing special
Stayed 1 night in Apr 2024
Response from Joann Cato Front Office Manager on 20 Apr 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

8/10 Good

Trevor

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean rooms. But showing it’s age, couch felt like something I had in my college days,,, Over all comfortable but no wow factor
Stayed 2 nights in Apr 2024
Response from Joann Cato Front Office Manager on 19 Apr 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

10/10 Excellent

magrate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joann Cato Front Office Manager on 18 Apr 2024
Thank you for sharing your feedback. It's great to see you enjoyed your visit at Matrix Hotel and you had a pleasant stay!

10/10 Excellent

Clinton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, convenient, quiet and safe.
Stayed 1 night in Apr 2024
Response from Jas, Duty Manager on 17 Apr 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

8/10 Good

kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Downtown Close to restaurants The lounge in the hotel has slow service though.
Stayed 1 night in Apr 2024
Response from Joann Cato Front Office Manager on 18 Apr 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

6/10 Okay

Shannon

Travelled with family
Liked: Staff & service
Property was aging a bit- would love to have a clock in the room, and dining options on weekends (or at least cocktails) past 10pm.
Stayed 1 night in Apr 2024
Response from Joann Cato Front Office Manager on 15 Apr 2024
Thank you for your review. It is so nice to hear you enjoyed your time with us! The concerns mentioned will be taken into consideration. We hope to see you back again soon!

2/10 Terrible

Tannis

Stayed 2 nights in Apr 2024
Response from Joann Cato Front Office Manager on 6 May 2024
Thank you for your feedback.

10/10 Excellent

Angela Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jas, Duty Manager on 17 Apr 2024
Thank you very much for the feedback, I am glad that you enjoyed your stay with us. We look forward to welcoming you back again.