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Reviews of Holiday Inn Hotel & Suites West Edmonton, an IHG Hotel

3 out of 5
Holiday Inn Hotel & Suites West Edmonton, an IHG Hotel
11330 - 170th Street, Edmonton, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 517 out of 1001 reviews" "
Rating 8 - Good. 356 out of 1001 reviews" "
Rating 6 - Okay. 80 out of 1001 reviews" "
Rating 4 - Poor. 26 out of 1001 reviews" "
Rating 2 - Terrible. 22 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brennon, Atikameg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2024

6/10 Okay

Lani

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from KS on 21 May 2024
Thank you for choosing us. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from KS on 21 May 2024
Thank you for choosing us. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future.

10/10 Excellent

akrem, edmonton

Stayed 1 night in Apr 2024
Response from KS on 21 May 2024
Thank you for choosing us. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The king suite was perfect for our small family. The hotel and room were very clean and the staff friendly.
Stayed 2 nights in Apr 2024
Response from KS on 21 May 2024
Thank you for choosing us. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future.

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a bit dated but clean, beds were comfy, service great. Location is easy to get in and out of, close to the mall and both highways. Not really anything around the hotel though. Wanted to go for a walk, but no green space and just city streets around industrial type businesses eg car dealership Over all, nice place, can’t complain about the hotel itself.
Stayed 1 night in Apr 2024
Response from KS on 21 May 2024
Thank you for choosing us. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future.

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for a quick overnight stay
Stayed 1 night in Mar 2024
Response from KS on 21 May 2024
Thank you for choosing us. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future.

8/10 Good

Rebecca

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Really loved the bed! It was so comfy!! Pet friendly was a plus as well!!
Stayed 2 nights in Mar 2024
Response from Hansa on 2 Apr 2024
thank you for choosing holiday inn!

6/10 Okay

Rachelle

Stayed 1 night in Mar 2024
Response from KS on 21 May 2024
Thank you for choosing us. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future.

10/10 Excellent

Christine

Stayed 1 night in Mar 2024
Response from KS on 21 May 2024
Thank you for choosing us. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Golden
Stayed 1 night in Mar 2024
Response from KS on 10 Mar 2024
Thank you so much for your review. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice and clean. Easy to access from the industrial area. Ricky's restaurant on site. Bed was comfortable, and room was a good size. Only issue was a truck running all night behind the property, which made it hard to sleep.
Stayed 1 night in Mar 2024
Response from KS on 10 Mar 2024
Thank you so much for your review. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future

8/10 Good

Sherr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel. I would have given it five stars overall except we were unable to book an accessible room which made things a bit more difficult. But I would book here again and hope that would be available for that trip.
Stayed 1 night in Mar 2024
Response from KS on 10 Mar 2024
Thank you so much for your review. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future

10/10 Excellent

Julieta

Stayed 1 night in Mar 2024
Response from Front Desk on 26 Mar 2024
Thank you for choosing us. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future.

8/10 Good

Jen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from KS on 10 Mar 2024
Thank you so much for your review. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future

8/10 Good

Chelsea

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent! Room was clean and comfy. Really loved the dove soaps that were given. Will stay again for sure.
Stayed 2 nights in Feb 2024
Response from KS on 10 Mar 2024
Thank you so much for your review. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future

10/10 Excellent

Molly

Stayed 1 night in Feb 2024
Response from Front Desk on 26 Mar 2024
Thank you for choosing us. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff, clean, great location
Stayed 1 night in Feb 2024
Response from KS on 10 Mar 2024
Thank you so much for your review. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future

10/10 Excellent

Kimberly

Stayed 1 night in Feb 2024
Response from KS on 10 Mar 2024
Thank you so much for your review. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future

10/10 Excellent

Kelsey, Hay River

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We choose to stay at this hotel for work, leisure and medical travel.
Stayed 2 nights in Jan 2024
Response from KS on 10 Mar 2024
Thank you so much for your review. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future

10/10 Excellent

Mr Rayden

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid Hotel to stay at.
It was a pretty solid stay at the hotel, don't really have anything bad to say about it.
Stayed 1 night in Jan 2024
Response from KS on 10 Mar 2024
Thank you so much for your review. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future

10/10 Excellent

Gary

Stayed 1 night in Jan 2024
Response from KS on 10 Mar 2024
Thank you so much for your review. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future

10/10 Excellent

devon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from KS on 10 Mar 2024
Thank you so much for your review. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future

10/10 Excellent

Haley

Liked: Staff & service
Great staff at the front desk and in the restaurant
Stayed 1 night in Jan 2024
Response from KS on 10 Mar 2024
Thank you so much for your review. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future

10/10 Excellent

Jaspreet

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Jan 2024
Response from KS on 10 Mar 2024
Thank you so much for your review. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from KS on 10 Mar 2024
Thank you so much for your review. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future

8/10 Good

Darren

Stayed 1 night in Jan 2024
Response from KS on 10 Mar 2024
Thank you so much for your review. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future

6/10 Okay

Shaun

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from KS on 10 Mar 2024
Thank you so much for your review. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future

10/10 Excellent

nasturtia

Travelled with family
Stayed 1 night in Jan 2024
Response from Front Desk on 15 Jan 2024
Thank you so much for your five-star review. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future.

10/10 Excellent

Laura

Stayed 2 nights in Jan 2024
Response from Front Desk on 15 Jan 2024
Thank you for choosing us. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future.

8/10 Good

Jenn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Jacuzzi room was clean and spacious. Only upgrade i would love to see is smart tvs in the rooms
Stayed 1 night in Dec 2023
Response from KS on 15 Jan 2024
Thank you for choosing us. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 31 Dec 2023
Thank you so much for your five-star review. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future.

10/10 Excellent

Debra

Stayed 1 night in Dec 2023
Response from Front Desk on 30 Dec 2023
Thank you for choosing us. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future.

10/10 Excellent

cong, saskatoon

Stayed 2 nights in Dec 2023
Response from KS on 10 Mar 2024
Thank you so much for your review. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future

10/10 Excellent

Alberto

Stayed 1 night in Dec 2023
Response from Front Desk on 26 Dec 2023
Thank you for choosing us. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future.

2/10 Terrible

Samson

Stayed 1 night in Dec 2023
Response from Front Desk on 15 Jan 2024
Thank you for visiting us and sharing this valuable feedback. We appreciate your loyalty, and we are deeply sorry that your recent experience did not live up to what you have come to expect. We value our customers’ feedback and work hard to ensure that similar issues do not occur in the future

8/10 Good

Charles

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 24 Dec 2023
Thank you so much for your review. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future.

10/10 Excellent

Sterdie

Stayed 1 night in Dec 2023
Response from Front Desk on 24 Dec 2023
Thank you so much for your five-star review. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and facility was great aould atay here again
Stayed 1 night in Dec 2023
Response from Front Desk on 19 Dec 2023
Thank you so much for your five-star review. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future.

10/10 Excellent

Ryan

Stayed 1 night in Dec 2023
Response from Front Desk on 19 Dec 2023
Thank you for choosing us. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future.

8/10 Good

Norman

Stayed 1 night in Dec 2023
Response from Front Desk on 19 Dec 2023
Thank you for choosing us. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future.

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk on 19 Dec 2023
Thank you so much for your five-star review. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future.

10/10 Excellent

Robin, Langdon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Dec 2023
Response from Front Desk on 19 Dec 2023
Thank you so much for your five-star review. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future.

2/10 Terrible

Sharon

Stayed 1 night in Dec 2023
Response from Front Desk on 31 Dec 2023
Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty, and we are deeply sorry that your recent experience did not live up to what you have come to expect. We value our customers’ feedback and work hard to ensure that similar issues do not occur in the future

10/10 Excellent

Delaney

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and friendly staff. Easy and quick check in.
Stayed 1 night in Nov 2023
Response from Front Desk on 2 Dec 2023
Thank you so much for your five-star review. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2023
Response from Front Desk on 2 Dec 2023
Thank you so much for your five-star review. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 1 night in Nov 2023
Response from Front Desk on 2 Dec 2023
Thank you for choosing us. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future.

10/10 Excellent

Joshua

Stayed 1 night in Nov 2023
Response from Front Desk on 19 Dec 2023
Thank you so much for your five-star review. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future.

10/10 Excellent

aubrey

Liked: Cleanliness, staff & service, property conditions & facilities
convenient
Stayed 1 night in Nov 2023
Response from Front Desk on 2 Dec 2023
Thank you so much for your five-star review. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future.

10/10 Excellent

Erin

Stayed 12 nights in Nov 2023
Response from Front Desk on 2 Dec 2023
Thank you for choosing us. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to holiday inn west in the near future.