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The hotel itself was great and the staff. I would give a 5 star however the stay was tainted by a few things. A few hours after we checked in we were relaxing in the room and had another guest enter our room with a keycard which was alarming, but it’s ok we understand mistakes. The biggest issue which wasn’t up to the hotel but there was a baseball team staying and all of the kids were running up and down the halls all day and making a mess of every common area so we couldn’t even enjoy the pool. Definitely would stay again but would hope it wouldn’t be as hectic.
The hotel is quite new and is well maintained. The rooms are clean and comfortable
The breakfast is very good and gives enough variety. We enjoyed our stay
Olga
Stayed 2 nights in May 2024
Response from Craig M, Director of Sales & Marketing on 8 May 2024
Thank you for the outstanding rating & feedback Olga, as always we look forward to seeing you again.Have a great day!
Very close to everything that is required for a hockey tournament.
Wade
Stayed 2 nights in May 2024
Response from Craig M, Director of Sales & Marketing on 8 May 2024
Thank you for the outstanding rating Wade, we look forward to seeing you again.Have a great day!
6/10 Okay
James
4 May 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
James
Stayed 2 nights in Apr 2024
Response from Craig M, Director of Sales & Marketing on 8 May 2024
Thank you for the rating James, please feel free to provide some feedback in regard to your rating, as always we look forward to seeing you again.Have a great day!
Response from Craig M, Director of Sales & Marketing on 8 May 2024
Thank you for the great rating Janter, we look forward to seeing you again.Have a great day!
8/10 Good
Valerie
30 Apr 2024
Valerie
Stayed 1 night in Apr 2024
6/10 Okay
Lindsey
Travelled with family and small children
30 Apr 2024
I booked a suit with a kitchenette so I would have the convenience of being able to clean baby bottles and dishes. In other hotels, the suites have items like dish towels and dish soap and other useful kitchen items like plates and cutlery. This suite did not. What is the point of having all of that cabinet space when you keep them empty.
Lindsey
Stayed 1 night in Apr 2024
Response from Craig M, Director of Sales & Marketing on 2 May 2024
Thanks for the feedback Lindsey, please note you did not book a Kitchenette Suite, the Suite you booked is a Two Queen Suite W/ Pullout Sofa (No Kitchenette). Should you be back to the Spruce Grove Area in the future we do offer Two Queen Kitchenette Suites however this is different than the Suite you just stayed in. Should you have any further questions or require further clarification please let me know. We do apologize for any inconvenience, had this been brought to our Front Desk Agents attention we could have informed you during your stay and possibly moved you to a Kitchenette Suite.Have a great day!
They cancelled the reservation and now I'm looking for another one.
Tad
Stayed 1 night in Apr 2024
Response from Craig M, Director of Sales & Marketing on 18 Apr 2024
Good Morning Tad,Thank you for reaching out to us. We informed you as you booked with the hotel last minute that we did not have the King Accessible Room available throughout the dates you chose. We promptly contacted you within minutes of receiving your reservation to inform you that we had multiple other rooms available after confirming you did not require the accessibility of the guest room you originally booked. You requested to cancel the room and book else where that had a King Bed to offer as the Standard Two Queen Room we had available did not work for your needs. We cancelled the reservation at your request and refunded all money.
Overall a good place to stay. The room was clean and the bed is comfortable. As for the parking lot, they need to sand or salt as it was quite slippery. Good place otherwise.
Cory
Stayed 1 night in Feb 2024
Response from Bern on 4 Apr 2024
Thank you, Cory! We're thrilled you enjoyed your stay with us. :) Thank you for letting us know. We will put that into consideration.
I start my day early and was told , like every other Holiday Inn I've stayed at, "breakfast is included". I inquire at the desk at check in and was told, breakfast starts at 5:30 - great! I arrive and am told, no just the light items are available at 5:30, the hot breakfast starts at 6:30. VERY DISSAPPOINTING and I will not stay there again.
Robert
Stayed 2 nights in Feb 2024
Response from Bern on 4 Apr 2024
Thank you for sharing your experience with us. We apologize for the miscommunication regarding breakfast timing and understand your disappointment. Your feedback is valuable, and we will address this issue to ensure a better experience for our guests in the future.
Thank you for your kind review! We are looking forward to seeing you again. :)
6/10 Okay
Krystal
Travelled with family
4 Feb 2024
Liked: Room comfort
Disliked: Cleanliness
Not up to the standards of an express
There were short mystery hairs on the shelf of our shower. Also breakfast was disappointment. We usually choose the express for their breakfasts. But we waited 25 minutes for hot food to be replenished and it never did. No cinnamon buns. For a Saturday morning , very under stocked. Their pool locked at nine, despite it being open until 10. They blamed the daylight savings clock,…but it was February. Love having to walk to the lobby multiple times in my swimsuit trying to get into the pool.
Krystal
Stayed 2 nights in Feb 2024
Response from Bern on 4 Apr 2024
We're deeply sorry for the inconvenience your experienced during your stay. Your feedback is important to us, and we'll investigate these issues further to ensure they are promptly addressed. We understand your disappointment and hope to have the opportunity to make it right in the future.
Thank you for an outstanding rating! We appreciate you staying with us and we're looking forward to welcoming you back here in Holiday Inn Express- Spruce Grove-Stony Plain. :)
Thank you, Carl for an outstanding rating! We appreciate you staying with us and we're looking forward to welcoming you back here in Holiday Inn Express- Spruce Grove-Stony Plain. :)