Exterior

Reviews of Holiday Inn Express & Suites Spruce Grove - Stony Plain, an IHG Hotel

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 574 out of 881 reviews" "
Rating 8 - Good. 217 out of 881 reviews" "
Rating 6 - Okay. 52 out of 881 reviews" "
Rating 4 - Poor. 21 out of 881 reviews" "
Rating 2 - Terrible. 17 out of 881 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

JULIE

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was great and the staff. I would give a 5 star however the stay was tainted by a few things. A few hours after we checked in we were relaxing in the room and had another guest enter our room with a keycard which was alarming, but it’s ok we understand mistakes. The biggest issue which wasn’t up to the hotel but there was a baseball team staying and all of the kids were running up and down the halls all day and making a mess of every common area so we couldn’t even enjoy the pool. Definitely would stay again but would hope it wouldn’t be as hectic.
Stayed 2 nights in May 2024

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Penny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt go outdoors prior to.check in
Stayed 1 night in May 2024

6/10 Okay

SARA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Juergen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our weekend thanks to the hotel staff and a comfortable room.
Stayed 4 nights in May 2024

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jeffrey

Stayed 2 nights in Apr 2024

10/10 Excellent

Myles, Spruce Grove

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean well looked after facility. Staff was courteous and knew their business. I would book there again.
Stayed 1 night in May 2024

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is quite new and is well maintained. The rooms are clean and comfortable The breakfast is very good and gives enough variety. We enjoyed our stay
Stayed 2 nights in May 2024
Response from Craig M, Director of Sales & Marketing on 8 May 2024
Thank you for the outstanding rating & feedback Olga, as always we look forward to seeing you again.Have a great day!

10/10 Excellent

Wade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything that is required for a hockey tournament.
Stayed 2 nights in May 2024
Response from Craig M, Director of Sales & Marketing on 8 May 2024
Thank you for the outstanding rating Wade, we look forward to seeing you again.Have a great day!

6/10 Okay

James

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Craig M, Director of Sales & Marketing on 8 May 2024
Thank you for the rating James, please feel free to provide some feedback in regard to your rating, as always we look forward to seeing you again.Have a great day!

8/10 Good

Janter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Craig M, Director of Sales & Marketing on 8 May 2024
Thank you for the great rating Janter, we look forward to seeing you again.Have a great day!

8/10 Good

Valerie

Stayed 1 night in Apr 2024

6/10 Okay

Lindsey

Travelled with family and small children
I booked a suit with a kitchenette so I would have the convenience of being able to clean baby bottles and dishes. In other hotels, the suites have items like dish towels and dish soap and other useful kitchen items like plates and cutlery. This suite did not. What is the point of having all of that cabinet space when you keep them empty.
Stayed 1 night in Apr 2024
Response from Craig M, Director of Sales & Marketing on 2 May 2024
Thanks for the feedback Lindsey, please note you did not book a Kitchenette Suite, the Suite you booked is a Two Queen Suite W/ Pullout Sofa (No Kitchenette). Should you be back to the Spruce Grove Area in the future we do offer Two Queen Kitchenette Suites however this is different than the Suite you just stayed in. Should you have any further questions or require further clarification please let me know. We do apologize for any inconvenience, had this been brought to our Front Desk Agents attention we could have informed you during your stay and possibly moved you to a Kitchenette Suite.Have a great day!

10/10 Excellent

Matthew

Stayed 3 nights in Apr 2024

2/10 Terrible

Tad

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They cancelled the reservation and now I'm looking for another one.
Stayed 1 night in Apr 2024
Response from Craig M, Director of Sales & Marketing on 18 Apr 2024
Good Morning Tad,Thank you for reaching out to us. We informed you as you booked with the hotel last minute that we did not have the King Accessible Room available throughout the dates you chose. We promptly contacted you within minutes of receiving your reservation to inform you that we had multiple other rooms available after confirming you did not require the accessibility of the guest room you originally booked. You requested to cancel the room and book else where that had a King Bed to offer as the Standard Two Queen Room we had available did not work for your needs. We cancelled the reservation at your request and refunded all money.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient property.
Stayed 2 nights in Apr 2024
Response from Craig M, Director of Sales & Marketing on 2 May 2024
Thank you for the outstanding rating Melissa! We look forward to seeing you on your next trip to Spruce Grove-Stony Plain. Have a great day!

10/10 Excellent

Erica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Craig M, Director of Sales & Marketing on 2 May 2024
Thank you for the outstanding rating Erica! We look forward to seeing you on your next trip to Spruce Grove-Stony Plain. Have a great day!

10/10 Excellent

brenda

Stayed 1 night in Apr 2024
Response from Craig M, Director of Sales & Marketing on 2 May 2024
Thank you for the outstanding rating Brenda! We look forward to seeing you on your next trip to Spruce Grove-Stony Plain. Have a great day!

10/10 Excellent

Maria Angelica

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Bern on 7 Apr 2024
Thank you, Maria, for an outstanding rate. We appreciate your staying with us and have a great day. :)

10/10 Excellent

Tizita, Calgary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing
Stayed 2 nights in Mar 2024
Response from Bern on 4 Apr 2024
Thank you, Tizita! We're thrilled you enjoyed your stay with us. :)

10/10 Excellent

OLIVER

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable
Stayed 1 night in Mar 2024
Response from Craig M, Director of Sales & Marketing on 2 May 2024
Thank you for the great rating Oliver! We look forward to seeing you on your next trip to Spruce Grove-Stony Plain. Have a great day!

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy & friendly check in/check out, clean room, comfy beds, quiet and excellent shower head! Would stay here again for sure
Stayed 1 night in Mar 2024
Response from Bern on 4 Apr 2024
Thank you for your kind words! We are looking for seeing you again. :)

10/10 Excellent

Katya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Bern on 4 Apr 2024
Thank you, Katya! We're thrilled you enjoyed your stay with us. :)

6/10 Okay

Anjella

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Bern on 4 Apr 2024
We appreciate you staying with us.

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Bern on 4 Apr 2024
Thank you, Ken! We're thrilled you enjoyed your stay with us. :)

8/10 Good

sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Quite, friendly
Stayed 2 nights in Mar 2024
Response from Bern on 4 Apr 2024
Thank you, Sabrina! We're thrilled you enjoyed your stay with us. :)

2/10 Terrible

William

Stayed 5 nights in Feb 2024
Response from Bern on 4 Apr 2024
We appreciate you staying with us.

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bern on 4 Apr 2024
Thank you, Dora! We're thrilled you enjoyed your stay with us. :)

10/10 Excellent

Keally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The food was actually good! The area was super clean! The rooms were spacious and clean! Great over all service, thank you!!!
Stayed 1 night in Feb 2024
Response from Bern on 4 Apr 2024
Thank you, Keally! We're thrilled you enjoyed your stay with us. :)

8/10 Good

Ranti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great short stay for me and family at this hotel.
Stayed 1 night in Feb 2024
Response from Bern on 4 Apr 2024
Thank you, Rani! We're thrilled you and your family enjoyed your stay with us. :)

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean room, nice amenities, friendly staff. Would stay again.
Stayed 1 night in Feb 2024
Response from Bern on 4 Apr 2024
Thank you, Stephanie! We're thrilled you enjoyed your stay with us. :)

10/10 Excellent

Nicky

Stayed 1 night in Feb 2024
Response from Bern on 4 Apr 2024
Thank you, Nicky! We're thrilled you enjoyed your stay with us. :)

10/10 Excellent

Donald, Saskatoon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy and comfortable stop while travelling the Yellowhead Highway.
Stayed 1 night in Feb 2024
Response from Bern on 4 Apr 2024
Thank you, Donald! We're thrilled you enjoyed your stay with us. :)

10/10 Excellent

Cory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good place to stay. The room was clean and the bed is comfortable. As for the parking lot, they need to sand or salt as it was quite slippery. Good place otherwise.
Stayed 1 night in Feb 2024
Response from Bern on 4 Apr 2024
Thank you, Cory! We're thrilled you enjoyed your stay with us. :) Thank you for letting us know. We will put that into consideration.

4/10 Poor

Goran

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good area, available parking
Stayed 1 night in Feb 2024
Response from Bern on 4 Apr 2024
Thank you, Goran! Have a great day. :)

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is scarce but other than that it’s ok
Stayed 4 nights in Feb 2024
Response from Bern on 4 Apr 2024
Thank you, Gustavo! We're thrilled you enjoyed your stay with us. :)

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bern on 4 Apr 2024
Thank you, Brenda! We're thrilled you enjoyed your stay with us. :)

10/10 Excellent

Rosalyn

Stayed 1 night in Feb 2024
Response from Bern on 4 Apr 2024
Thank you, Rosalyn! We're thrilled you enjoyed your stay with us. :)

10/10 Excellent

Kelsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Bern on 4 Apr 2024
Thank you, Kelsey! We are looking forward to seeing you again. :)

10/10 Excellent

Carly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect mini get away and relax for us. It was exactly what we were looking for.
Stayed 1 night in Feb 2024
Response from Bern on 4 Apr 2024
Thank you for your kind review! We are looking forward to seeing you again. :)

10/10 Excellent

Laurent Gervais

Liked: Cleanliness, staff & service, property conditions & facilities
What we expect from Holliday Inn, Nice, clean, pool and gym were nice.
Stayed 6 nights in Feb 2024
Response from Bern on 4 Apr 2024
Thank you for your kind review! We are looking forward to seeing you again. :)

10/10 Excellent

Matthew

Stayed 1 night in Feb 2024
Response from Bern on 4 Apr 2024
Thank you, Matthew! We're thrilled you enjoyed your stay with us. :)

6/10 Okay

Robert

Business traveller
Liked: Property conditions & facilities, room comfort
I start my day early and was told , like every other Holiday Inn I've stayed at, "breakfast is included". I inquire at the desk at check in and was told, breakfast starts at 5:30 - great! I arrive and am told, no just the light items are available at 5:30, the hot breakfast starts at 6:30. VERY DISSAPPOINTING and I will not stay there again.
Stayed 2 nights in Feb 2024
Response from Bern on 4 Apr 2024
Thank you for sharing your experience with us. We apologize for the miscommunication regarding breakfast timing and understand your disappointment. Your feedback is valuable, and we will address this issue to ensure a better experience for our guests in the future.

8/10 Good

Candace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very easy to get to, very clean, great staff.
Stayed 3 nights in Feb 2024
Response from Bern on 4 Apr 2024
Thank you for your kind review! We are looking forward to seeing you again. :)

6/10 Okay

Krystal

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Not up to the standards of an express
There were short mystery hairs on the shelf of our shower. Also breakfast was disappointment. We usually choose the express for their breakfasts. But we waited 25 minutes for hot food to be replenished and it never did. No cinnamon buns. For a Saturday morning , very under stocked. Their pool locked at nine, despite it being open until 10. They blamed the daylight savings clock,…but it was February. Love having to walk to the lobby multiple times in my swimsuit trying to get into the pool.
Stayed 2 nights in Feb 2024
Response from Bern on 4 Apr 2024
We're deeply sorry for the inconvenience your experienced during your stay. Your feedback is important to us, and we'll investigate these issues further to ensure they are promptly addressed. We understand your disappointment and hope to have the opportunity to make it right in the future.

10/10 Excellent

JANE

Liked: Cleanliness, staff & service, property conditions & facilities
The free breakfast was really good It was quiet, never heard the elevator
Stayed 1 night in Jan 2024
Response from Bern on 4 Apr 2024
Thank you, Jane for an outstanding rating! We appreciate you staying with us. :)

10/10 Excellent

C

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Would definitely stay here again.
Stayed 1 night in Jan 2024
Response from Bern on 4 Apr 2024
Thank you for an outstanding rating! We appreciate you staying with us and we're looking forward to welcoming you back here in Holiday Inn Express- Spruce Grove-Stony Plain. :)

10/10 Excellent

mary lee, Moose Jaw

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bern on 4 Apr 2024
Thank you, Mary! We are looking forward to seeing you again. :)

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Bern on 4 Apr 2024
Thank you, Carl for an outstanding rating! We appreciate you staying with us and we're looking forward to welcoming you back here in Holiday Inn Express- Spruce Grove-Stony Plain. :)