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Response from Victoria Doucette, Front Office Manager on 3 May 2024
Thank you Lana for your review. We are happy to hear that you found the hotel quiet and enjoyed the hot tub. We trust you had a chance to enjoy the hot breakfast buffet? The make-it fresh waffle bar is popular with many. The eggs, meat and potatoes provide a great way to start the day. Fresh fruit and yogurt provide balance to the meal. We appreciate you choosing Hampton Inn Sherwood Park and look forward to seeing you again soon!
Response from Victoria Doucette, Front Office Manager on 3 May 2024
Thank you for your review. We strive to offer all guests a quick easy check in, clean comfortable guest room and a relaxing atmosphere. The saltwater pool and whirlpool are a great way to relax after a day of meetings or travel. The hot breakfast offers a variety of cereals, make it fresh waffle bar and hot food (eggs, meat and potatoes), something for everyone. The hotel is located near Highway 16, providing ease for getting in and out of the city. A variety of restaurants, shops and walking paths are located near the hotel. We appreciate you choosing Hampton Inn by Hilton Edmonton/Sherwood Park and hope to see you again soon.
10/10 Excellent
Rosella
30 Mar 2024
Rosella
Stayed 3 nights in Mar 2024
4/10 Poor
Devin
Travelled with partner
24 Mar 2024
Liked: Cleanliness, staff & service, amenities
Second time at this location however we arrived 45 minutes early for check in and was charged an extra $15 for early check in. I’ve never been charged for an early check in so was somewhat surprised about this, especially when the room is ready and we were only less than an hour early.
Devin
Stayed 1 night in Mar 2024
Response from Dave on 25 Mar 2024
Thank you so much for your feedback. Hotel check-in is at 4 PM, this guest arrived at 1:15 PM. Our Front Desk Agents may grant up to a 2 hour early arrival at no charge subject to room availability.
10/10 Excellent
Daryl
11 Mar 2024
Good
Daryl
Stayed 1 night in Mar 2024
Response from Victoria Doucette, Front Office Manager on 19 Mar 2024
Thank you Daryl for your review. We appreciate your business and hope to see you again soon.
8/10 Good
jason
Travelled with partner
11 Mar 2024
Liked: Cleanliness, staff & service, amenities
out of control children.
jason
Stayed 1 night in Mar 2024
Response from Victoria Doucette, Front Office Manager on 19 Mar 2024
Thank you for your review, we appreciate your feedback.At the Hampton Inn Edmonton/Sherwood Park we make every effort to deliver the very best service and hospitality to each of our guests.Our staff are trained on how to manage situations whereby the actions of other guests/rooms are impacting others in a negative manner – we assure you we take every step to minimize this impact.We hope to have you return to experience a more positive stay in the future.
Just a good stay. Pool and hot tub are good and breakfast was standard.
Hotel room was nice and clean.
Justin
Stayed 1 night in Jan 2024
Response from Victoria Doucette, Front Office Manager on 6 Feb 2024
Thank you for your review. We strive to offer all guests a quick easy check in, clean comfortable guest room and a relaxing atmosphere. The saltwater pool and whirlpool are a great way to relax after a day of meetings or travel. The hot breakfast offers a variety of cereals, make it fresh waffle bar and hot food (eggs, meat and potatoes), something for everyone. The hotel is located near Highway 16, providing ease for getting in and out of the city. A variety of restaurants, shops and walking paths are located near the hotel. We appreciate you choosing Hampton Inn by Hilton Edmonton/Sherwood Park and hope to see you again soon.
The only thing I didn’t like is I have a bad back so mattress was not the best for me
Karen
Stayed 1 night in Jan 2024
Response from Victoria Doucette, Front Office Manager on 6 Feb 2024
Thank you for taking the time to write a review. I am sorry that you did not find the bed comfortable. We will have maintenance look into the beds to ensure they are on the frames correctly and have been rotated accordingly. Next time, please let us know so we can try to find you a bed that is more suitable. We hope to see you again soon.
Stayed here while visiting family in Edmonton. Staff were helpful, friendly and professional. Questions were answered promptly and satisfactorily. We’ve stayed here previously and will continue to stay here in the future as the property is convenient and suitable for our needs.
Response from Victoria Doucette, Front Office Manager on 6 Feb 2024
Thank you for your review and mentioning that you found the hotel beautiful and quiet. We strive to offer all guests a quick easy check in, clean comfortable guest room and a relaxing atmosphere. The saltwater pool and whirlpool are a great way to relax after a day of meetings or travel. The hot breakfast offers a variety of cereals, make it fresh waffle bar and hot food (eggs, meat and potatoes), something for everyone. The hotel is located near Highway 16, providing ease for getting in and out of the city. A variety of restaurants, shops and walking paths are located near the hotel. We appreciate you choosing Hampton Inn by Hilton Edmonton/Sherwood Park and hope to see you again soon.
Our second stay at this facility and we continue to be very pleased with our experience overall. Very nice staff, clean and spacious rooms with all amenities you need close by. Breakfast is great! Dog friendly is a major plus for us.
This hotel was located in a great spot for what we needed. The room was clean. Thr breakfast was good. The staff was friendly. We had a great stay.
Brianna
Stayed 2 nights in Nov 2023
6/10 Okay
Robert
Business traveller
26 Nov 2023
Liked: Cleanliness, staff & service, amenities
Average stay
Robert
Stayed 3 nights in Nov 2023
Response from Victoria Doucette on 28 Nov 2023
Thank you so much for staying with us and providing valuable review feedback.We strive to be better than average and are disappointed to hear that you had an average experience. .We strive to offer all guests a quick easy check in, clean comfortable guest room and a relaxing atmosphere. Our On The House breakfast offers a variety of hot items, cereals and fruit. We hope that you will stay with us again and have a better than average experience.