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Reviews of Four Points by Sheraton Edmonton International Airport

3 out of 5
Four Points by Sheraton Edmonton International Airport
403 11 Avenue, Nisku, AB

Reviews

9.2

Wonderful

Rating 10 - Excellent. 637 out of 1001 reviews" "
Rating 8 - Good. 277 out of 1001 reviews" "
Rating 6 - Okay. 55 out of 1001 reviews" "
Rating 4 - Poor. 18 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Andrew

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
A
Stayed 1 night in May 2024
Response from Robin M . on 20 May 2024
Dear Andrew,It looks like we feel short of meeting your expectations. I hope you were able to share our deficiencies upon check out as we can work to improve our guests experiences. We hope to welcome you back again and provide you with a more memorable stay.

8/10 Good

Tina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Parking was over priced
Stayed 1 night in Apr 2024
Response from Hashini on 6 May 2024
Dear Tina, Thank you for taking time to give us your review. We are sorry that we fell short of exceeding your expectations but have shared this feedback with our team.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, clean.
Stayed 1 night in Apr 2024
Response from Hashini on 28 Apr 2024
Dear Maureen, Thank you for rating your stay with us! We look forward to seeing you again soon.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and check in n check out was quick & easy fast like it.
Stayed 2 nights in Apr 2024
Response from Hashini on 22 Apr 2024
Dear Stephanie,Thank you for taking the time to rate your stay. We hope to welcome you back again soon!

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were comfortable and clean. Noisy area as the hotel backs onto a main hiway
Stayed 1 night in Apr 2024
Response from Mary Ann on 16 Apr 2024
Hello Elaine!Thank you for taking time to give us your review. Hope to welcome you back.

10/10 Excellent

Kurtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Robin M. on 15 Apr 2024
Dear Kurtis,Thank you for taking the time to rate your stay. We hope to welcome you back again soon!

10/10 Excellent

Thelma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it! It was an old building but it was well maintained.
Stayed 1 night in Apr 2024
Response from Mary Ann on 8 Apr 2024
Dear Thelma,Thank you for your positive feedback. We are glad you enjoyed your stay with us. Hope yo see you again!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Apr 2024
Response from Robin M. on 8 Apr 2024
Dear Robert,Thank you for taking the time to rate your stay. We hope to welcome you back again soon!

10/10 Excellent

fungai

Stayed 2 nights in Apr 2024
Response from Robin M. on 26 Apr 2024
Dear fungai,Thank you for rating your stay with us! We look forward to seeing you again soon.

10/10 Excellent

Carla

Liked: Amenities, property conditions & facilities
Great service, very accommodating!
Stayed 1 night in Mar 2024
Response from Hashini on 31 Mar 2024
Dear Carla, Thank you for taking the time to share your feedback. We hope to welcome you back again soon!

8/10 Good

Kerry

Liked: Cleanliness, staff & service, amenities
Nice property but not much near it. Restaurant on site. Pool closed.
Stayed 1 night in Mar 2024
Response from Hashini on 30 Mar 2024
Dear Kerry, Thank you for your feedback. We are sorry to hear that we fell short of exceeding your expectations with the pool being closed temporarily. We hope to welcome you back again soon.

8/10 Good

Melody

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hashini on 13 Mar 2024
Dear Melody, Thank you for taking the time to share your feedback. We hope to welcome you back again soon!

8/10 Good

Landen, Bonnyville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Hashini on 11 Mar 2024
Dear Landen,Thank you for taking the time to share your feedback. We hope to welcome you back again soon.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Robin M. on 4 Mar 2024
Dear Cindy,Thank you for taking the time to share your feedback. We hope to welcome you back again soon.

10/10 Excellent

Marc

Stayed 1 night in Feb 2024
Response from Robin M. on 29 Mar 2024
Dear Marc,Thank you for taking the time to rate your stay with us. We hope to see you again soon!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Robin M. on 1 Mar 2024
Dear Patricia,Thank you for taking the time to rate your stay! We hope to welcome you back again soon.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great space! Quiet, family friendly, clean. Great pool and hot tub, friendly staff.
Stayed 1 night in Feb 2024
Response from Hashini on 26 Feb 2024
Dear Ashley, Thank you for the awesome review! We hope to welcome you back soon!

10/10 Excellent

Rolando, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Dec 2023
Response from Hashini on 20 Feb 2024
Dear Rolando, Thank you for your review! We are glad you enjoyed your stay. We hope to welcome you back again soon!

10/10 Excellent

fungai

Stayed 4 nights in Feb 2024
Response from Hashini on 25 Mar 2024
Dear Fungai, Thank you for taking the time to share your feedback. We hope to welcome you back again soon.

8/10 Good

Barry

Travelled with family
Liked: Amenities
Great hotel amenities! Had to park on the next door property due to lack of space and people who should drive nothing more than a shopping cart. Clean the lot of snow and you can get more vehicles in there when the lines can be seen.
Stayed 1 night in Feb 2024
Response from Robin M. on 19 Feb 2024
Dear Barry,Thank you for choosing to stay with us and providing us with your feedback. We have shared this with the team and will work to ensure we make the changes necessary.

8/10 Good

Laura

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The proerty was average nothing special for the rate you pay. It smelt very smokey and they carpets were very outdated and looked dirty. Wouldn't stay here again.
Stayed 1 night in Feb 2024
Response from Robin M. on 19 Feb 2024
Dear Laura,Thank you for your feedback. We are sorry to hear that we fell short of exceeding your expectations but have shared this feedback with the team so that we can work to make positive improvements. Thank you again.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hashini on 20 Feb 2024
Dear Emily, Thank you for your review! We are glad you enjoyed your stay. We hope to welcome you back again soon!

8/10 Good

Colin

Liked: Property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Sara on 18 Feb 2024
Dear Colin, Thank you for taking time out of your day to provide us this review. We hope to welcome you back again

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here a few times and love the hotel itself. Close to airport for travel, big rooms, comfy beds and beddings, awesome customer service.
Stayed 1 night in Feb 2024
Response from Hashini on 18 Feb 2024
Dear Stephen, Thank you for your review! We are glad you enjoyed your stay. We hope to welcome you back again soon!

10/10 Excellent

Justin

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms old and dated.
Stayed 1 night in Feb 2024
Response from Hashini on 16 Feb 2024
Dear Justin, Thank you for taking the time to share your feedback. We apologize that our rooms did not meet your standards. Overall, we are delighted to hear you enjoyed your stay with us and look forward to welcoming you back again.

10/10 Excellent

fungai

Stayed 3 nights in Feb 2024
Response from Hashini on 25 Mar 2024
Dear Fungai, Thank you for taking the time to share your feedback. We hope to welcome you back again soon.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hashini on 15 Feb 2024
Dear Joseph, Thank you for your review! We are glad you enjoyed your stay. Hope to welcome you back again soon!

8/10 Good

Seyed Mohammadreza

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Decent place to stay, room sizes are good and decent clean. Bed is not the best. You will hear some train and fan noises
Stayed 1 night in Feb 2024
Response from Sara on 14 Feb 2024
Dear Seyed, Thank you for your review. We are glad to hear that you enjoyed the size of the room. We apologize that the fan and train noises disturbed your sleep. Please let us know next time you book and we can try to give you a room away from the train, and help you with the fan.

8/10 Good

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
Decent price
Stayed 1 night in Feb 2024
Response from Sara on 14 Feb 2024
Dear Dominic, Thank you for your review. We are glad to hear that we are in your price range.

10/10 Excellent

Bonnie, Amherst

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport hotel-all it needs to be and with great people working here.
Stayed 1 night in Feb 2024
Response from Hashini on 11 Feb 2024
Dear Bonnie, Thank you for your review! We are glad you enjoyed your stay. Hope to welcome you back again soon!

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near the airport
Stayed 1 night in Feb 2024
Response from Hashini on 8 Feb 2024
Dear Christopher, Thank you for your review! We are glad you enjoyed your stay. Hope to welcome you back again soon!

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hashini on 8 Feb 2024
Dear Kelly, Thank you for your review! We are glad you enjoyed your stay. Hope to welcome you back again soon!

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel, staff and amenities! Very welcoming. Restaurant and lounge was quiet and the servings of food were plentiful. We have stayed here before and will return again in the future.
Stayed 1 night in Feb 2024
Response from Hashini on 4 Feb 2024
Dear Carol,Thank you for your review! We are glad you enjoyed your stay. Hope to welcome you back again soon!

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hashini on 28 Jan 2024
Thank you for taking time to give us a positive feedback. Hope to see you again in the future!

10/10 Excellent

Debi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sara on 25 Jan 2024
Dear Debi, Thank you for your review! We are happy to hear you enjoyed your stay!

10/10 Excellent

svetlana

Stayed 1 night in Jan 2024
Response from Sara on 21 Jan 2024
Dear Svetlana, Thank you for the review!Hope to welcome you back again soon

10/10 Excellent

Kelly-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sara on 20 Jan 2024
Dear Kelly-AnnThank you for taking time out of your day to provide us with this review!We hope you enjoyed your stay and we will see you again soon!

10/10 Excellent

Lucas

Stayed 1 night in Jan 2024
Response from Hashini on 8 Feb 2024
Dear Lucas, Thank you for your review! We are glad you enjoyed your stay. Hope to welcome you back again soon.

8/10 Good

Dana

Liked: Staff & service, property conditions & facilities
Pool room had mold aro
Stayed 1 night in Jan 2024
Response from Robin M. on 16 Jan 2024
Dear Dana,Thank you for your feedback. We have shared this information for our maintenance team to look into and assure you any issue will be resolved. We hope to see you again soon!

10/10 Excellent

Shannon

Travelled with family
Loved it! Staff were friendly and helpful, pool and hot tub were awesome and well maintained. Had a blast!
Stayed 2 nights in Jan 2024
Response from Robin M. on 16 Jan 2024
Dear Shannon,Thank you for taking the time to share your feedback. We hope to see you again soon!

10/10 Excellent

Raelean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Dec 2023
Response from Robin M. on 9 Jan 2024
Dear Raelean,Thank you for your feedback! We Hope to see you again soon.

10/10 Excellent

Sara

Liked: Cleanliness, amenities, property conditions & facilities
As a single female traveler I felt very safe here. The airport shuttle service was also perfect for getting me to a 4am flight.
Stayed 1 night in Dec 2023
Response from Robin M. on 9 Jan 2024
Dear Sara,Thank you for your feedback. We are delighted to hear you enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Rory

Stayed 1 night in Jan 2024
Response from Sara on 25 Jan 2024
Dear Rory, Thank you for your review!Hope to welcome you back soon!

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facilities and pet friendly which is important to us.
Stayed 1 night in Jan 2024
Response from Robin M. on 9 Jan 2024
Dear Debbie,Thank you for taking the time to share your feedback. we hope to see you again soon.

8/10 Good

KIM

Stayed 1 night in Dec 2023
Response from Sara on 31 Dec 2023
Dear Kim, Thank you for taking time out of your day to provide us with this review. We hope to welcome you back again!

8/10 Good

rodney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quiet stay close to mall and airport
Stayed 2 nights in Dec 2023
Response from Sara on 25 Jan 2024
Dear Rodney, Thank you for your review! We are happy to hear our location suited your needs in closeness to the mall and airport.

2/10 Terrible

Derwin

Travelled with group
Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sara on 27 Dec 2023
Dear Derwin, Thank you for taking time out of your day to provide this review. Could you please give us more information on how we can improve?

8/10 Good

Derwin

Stayed 1 night in Dec 2023
Response from Sara on 20 Dec 2023
Dear Derwin, Thank you for taking time out of your day to provide us with this review. We hope to welcome you back to our hotel soon!

2/10 Terrible

Gaven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from Robin M. on 9 Jan 2024
Dear Gaven,I am sorry to see you did not enjoy your stay with us. Please feel free to reach out to the hotel so that we can look into the challenges that your face.

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sara on 18 Dec 2023
Dear Brenda, Thank you for the review.We appreciate the time you took out of your day! We hope to welcome you back soon