All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 425 out of 640 reviews" "
10 - Excellent
425
Rating 8 - Good. 165 out of 640 reviews" "
8 - Good
165
Rating 6 - Okay. 27 out of 640 reviews" "
6 - Okay
27
Rating 4 - Poor. 13 out of 640 reviews" "
4 - Poor
13
Rating 2 - Terrible. 10 out of 640 reviews" "
2 - Terrible
10
9.4/10
Cleanliness
9.4/10
Staff & service
9.0/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
Marni
12 May 2024
Liked: Cleanliness, staff & service
Marni
Stayed 2 nights in Jan 2024
Response from Kristine Araza - FOM on 13 May 2024
Thank you Marni for great review! See you next time.
Response from Kristine Araza - Front Office Manager on 2 May 2024
Hi Laura, thank you for your great rating! We are trilled you enjoyed your stay with us. We appreciate your compliments. See you next time
4/10 Poor
Shiloh
28 Apr 2024
Liked: Staff & service
Hotel was sub par.
Shiloh
Stayed 2 nights in Apr 2024
Response from Kristine Araza - Front Office Manager on 29 Apr 2024
Hi Shiloh,Thank you for your honest review. We are deeply sorry that our hotel didn't meet your expectations. We will use to improve our service. Thank you and have a great day!
Response from Kristine Araza - Front Office Manager on 8 May 2024
Thank you Doug for great review. See you next time!
6/10 Okay
Kimar
Travelled with partner
21 Apr 2024
The only issue we had was that the water was collecting in the face-basin/sink in the bathroom.
So whether it was brushing your teeth or washing your face the water does not go down as it should.
Kimar
Stayed 2 nights in Apr 2024
Response from Kristine Araza - Front Office Manager on 22 Apr 2024
Hi Kimar, Thank you for your honest review. We apologize about the sink in the bath room. In the future, please do not hesitate to let the front desk know any issue or concern during your stay and we'll more than welcome to assist you. See you next time! :)
10/10 Excellent
Karl
Travelled with family and small children
14 Apr 2024
Nice hotel
Karl
Stayed 2 nights in Apr 2024
Response from Kristine Araza - Front Office Manager on 15 Apr 2024
Thank you Karl for great review! See you next time.
I was disappointed that I had to park pretty far away and walk
I also got the jacuzzi room so I could have a nice relaxing bath and it was very gross - staff did nothing to rectify no discount offered since I really only booked there for the jacuzzi tub. Not likely to return
Erica
Stayed 1 night in Apr 2024
Response from Kristine Araza - Front Office Manager on 15 Apr 2024
Thank you Erica for taking the time to share your feedback with us.We sincerely apologize for the inconvenience you experienced with the parking situation and the condition of the jacuzzi room. We regret that we fell short of meeting your expectations in this regard. I apologize the front desk were unable to offer a discount. However, we would like to extend our offer of a discount for your future visit as a gesture of our commitment to your satisfaction.Best Regards,
8/10 Good
Reinaldo
Travelled with family and small children
10 Apr 2024
Liked: Cleanliness, staff & service, amenities
If you are travelling with small children, they have the best pool to provide fun, entertainment and enough "leeway" for them to also play by themselves safely and get tired for a proper sleep.
Reinaldo
Stayed 1 night in Apr 2024
Response from Kristine Araza - Front Office Manager on 12 Apr 2024
Hi Reinaldo, thank you so much for the great review! We are glad you liked your hotel experience with us. We hope to see you again :)
10/10 Excellent
Chelsea
30 Mar 2024
Chelsea
Stayed 1 night in Mar 2024
Response from Kristine Araza - Front Office Manager on 19 Apr 2024
Hi Chelsea, thank you for great review! See you next time.
Response from Kristine Araza - Front Office Manager on 21 Mar 2024
Hi Gordon,We apologize any confusion, there's actually a bunch of dining options nearby our hotel. Sorry if this wasn't communicated to you. We still thank you for the great rating! We hope to see you next time.
Clean quiet room which provides good sleep through night. This is evident in the bathroom with clean tub, clean toilet, no evident of told. Breakfast was excellent with lots of options which our children thoroughly enjoyed. We will come back when we are in the area.
THU
Stayed 1 night in Mar 2024
Response from Kristine Araza - Front Office Supervisor on 2 Mar 2024
Hi Thu! Thank you for all the compliments. We are so happy to know you liked the experience in our hotel. See you next time :)
Response from Kristine Araza - Front Office Supervisor on 5 Feb 2024
Thank you Geri for the wonderful review! See you next time. Have a great day!
8/10 Good
Kristyn
Travelled with family and small children
28 Jan 2024
Liked: Cleanliness, staff & service
Room was clean, breakfast was wonderful! Didn’t like that I could hear trains blowing their whistles all night! I barely got any sleep. And the parking lot is way too small for the hotel. We couldn’t find a spot when we got back to our hotel in the evening.
Kristyn
Stayed 1 night in Jan 2024
Response from Kristine Araza - Front Office Supervisor on 29 Jan 2024
Thank you Kristyn for your feedback. Delighted to know you enjoyed our clean rooms and wonderful breakfast. Apologies for the disturbance caused by train whistles. Regarding the parking, we only have total of 95 parking stalls. We're sorry for the inconvenience. We appreciate your insights!
The property was super clean! We had a good stay. The pool and the breakfast were good too. Highly recommended!
YOU SHIN
Stayed 1 night in Jan 2024
Response from Kristine Araza - Front Office Supervisor on 24 Jan 2024
Hi You Shin, thank you for the great review. We're thrilled to know you an amazing experience with us and thank you for a recommendation! See you next time.
10/10 Excellent
Mike
22 Jan 2024
Mike
Stayed 1 night in Jan 2024
Response from Kristine Araza - Front Office Supervisor on 23 Jan 2024
Thank you Mike for positive review. We're glad you liked your stay. See you next time!
We forgot our toothpaste, and were given a small tube free of charge.
The breakfast room was nice and there was a good variety of food
Thanks
paula
Stayed 1 night in Jan 2024
Response from Kristine Araza - Front Office Supervisor on 9 Jan 2024
Hi Paula, Thank you for positive rating! Happy to hear we could help with the toothpaste, and glad you enjoyed the breakfast variety. See you next time
8/10 Good
Shirley Ann
28 Dec 2023
Liked: Cleanliness, staff & service
Loved the full free breakfast! One of the best I have seen and would definitely stay again!
Shirley Ann
Stayed 1 night in Dec 2023
Response from Kristine Araza - Front Office Supervisor on 2 Feb 2024
Thank you Shirley Ann for a wonderful feedback. We're thrilled you enjoyed our breakfast. See you next time!
Very nice clean hotel. Pool and hot tub were great. Breakfest was amazing .
Sandi
Stayed 1 night in Dec 2023
Response from Kristine Araza - Front Office Supervisor on 17 Dec 2023
Thank you Sandi for your positive score. We're delighted to hear that you enjoyed your stay with us, particularly the clean facilities, great pool and hot tub, and amazing breakfast. We appreciate your choice to stay with us and hope to welcome you back soon.
8/10 Good
michael
14 Dec 2023
michael
Stayed 1 night in Dec 2023
Response from Kristine Araza - Front Office Supervisor on 17 Dec 2023
Thank you Michael for your positive score. We appreciate your feedback, and we look forward to seeing you again. With Care,
10/10 Excellent
Ashlyn
10 Dec 2023
Ashlyn
Stayed 1 night in Dec 2023
Response from Kristine Araza - Front Office Supervisor on 30 Dec 2023
Thank you Ashylyn for your positive score. We appreciate your feedback, and we look forward to seeing you again. With Care,
6/10 Okay
Travis
Travelled with partner
8 Dec 2023
Liked: Cleanliness
Disliked: Staff & service
Travis
Response from Kristine Araza - Front Office Supervisor on 13 Feb 2024
Thank you Travis for good rating! We hope to see you next time.
2/10 Terrible
Gerry, Sherwood Park
7 Dec 2023
Gerry
Stayed 1 night in Dec 2023
Response from Kristine Araza - Front Office Supervisor on 28 Dec 2023
Thank you Gerry for your positive score. We appreciate your feedback, and we look forward to seeing you again. With Care,
Response from Kristine Araza - Front Office Supervisor on 24 Nov 2023
We're glad you liked our hotel. We noticed your rating was 1 out of 5, is there anything else we can do for you?We appreciate your feedback, and we look forward to seeing you again. With Care,
Response from Kristine Araza - Front Office Supervisor on 8 Nov 2023
Thank you Meghanadh for your positive score. We appreciate your feedback, and we look forward to seeing you again. With Care,
4/10 Poor
Sam
Travelled with partner
3 Nov 2023
Disliked: Cleanliness
Had the suite with the jetted tub, the jets made the water black since they were so dirty. Also bed was stained and had blood on it. Would like to be contacted by the hotel.
Sam
Stayed 1 night in Oct 2023
Response from Kristine Araza - Front Office Supervisor on 3 Nov 2023
I want to begin by expressing my sincere apologies for the issues you encountered during your recent stay at our hotel. We regret the inconvenience you experienced, but we eagerly anticipate your return. When you decide to revisit our hotel, rest assured that we will provide you with a special rate. You can look for me when you rebook Sam.Have a great day!
The room was great as was the staff. Parking, though, sucked. We came back late to the hotel and had to park down the block a ways and across the street. Otherwise, it was good.
Andrew
Stayed 1 night in Oct 2023
Response from Kristine Araza - Front Office Supervisor on 30 Oct 2023
Thank you for your kind words about our room and staff! We appreciate your feedback regarding parking and will work to improve that aspect of your experience. We hope to welcome you back soon.