Exterior

Reviews of Best Western Plus Sherwood Park Inn & Suites

2.5 out of 5
Best Western Plus Sherwood Park Inn & Suites
300 Lakeland Drive, Sherwood Park, AB

Reviews

9.2

Wonderful

Rating 10 - Excellent. 425 out of 640 reviews" "
Rating 8 - Good. 165 out of 640 reviews" "
Rating 6 - Okay. 27 out of 640 reviews" "
Rating 4 - Poor. 13 out of 640 reviews" "
Rating 2 - Terrible. 10 out of 640 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marni

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Kristine Araza - FOM on 13 May 2024
Thank you Marni for great review! See you next time.

10/10 Excellent

kris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it! The staff are very friendly! Breakfast was amazing! Will definitely stay here again
Stayed 2 nights in Apr 2024
Response from Kristine Araza - Front Office Manager on 8 May 2024
Thank you Kris for great review. We are thrilled with your compliments about our staff and good breakfast! See you next time!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, friendly staff, spacious rooms, easy access
Stayed 1 night in Apr 2024
Response from Kristine Araza - Front Office Manager on 2 May 2024
Hi Laura, thank you for your great rating! We are trilled you enjoyed your stay with us. We appreciate your compliments. See you next time

4/10 Poor

Shiloh

Liked: Staff & service
Hotel was sub par.
Stayed 2 nights in Apr 2024
Response from Kristine Araza - Front Office Manager on 29 Apr 2024
Hi Shiloh,Thank you for your honest review. We are deeply sorry that our hotel didn't meet your expectations. We will use to improve our service. Thank you and have a great day!

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kristine Araza - Front Office Manager on 8 May 2024
Thank you Doug for great review. See you next time!

6/10 Okay

Kimar

Travelled with partner
The only issue we had was that the water was collecting in the face-basin/sink in the bathroom. So whether it was brushing your teeth or washing your face the water does not go down as it should.
Stayed 2 nights in Apr 2024
Response from Kristine Araza - Front Office Manager on 22 Apr 2024
Hi Kimar, Thank you for your honest review. We apologize about the sink in the bath room. In the future, please do not hesitate to let the front desk know any issue or concern during your stay and we'll more than welcome to assist you. See you next time! :)

10/10 Excellent

Karl

Travelled with family and small children
Nice hotel
Stayed 2 nights in Apr 2024
Response from Kristine Araza - Front Office Manager on 15 Apr 2024
Thank you Karl for great review! See you next time.

6/10 Okay

Erica

Travelled with partner
Liked: Staff & service, property conditions & facilities
I was disappointed that I had to park pretty far away and walk I also got the jacuzzi room so I could have a nice relaxing bath and it was very gross - staff did nothing to rectify no discount offered since I really only booked there for the jacuzzi tub. Not likely to return
Stayed 1 night in Apr 2024
Response from Kristine Araza - Front Office Manager on 15 Apr 2024
Thank you Erica for taking the time to share your feedback with us.We sincerely apologize for the inconvenience you experienced with the parking situation and the condition of the jacuzzi room. We regret that we fell short of meeting your expectations in this regard. I apologize the front desk were unable to offer a discount. However, we would like to extend our offer of a discount for your future visit as a gesture of our commitment to your satisfaction.Best Regards,

8/10 Good

Reinaldo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
If you are travelling with small children, they have the best pool to provide fun, entertainment and enough "leeway" for them to also play by themselves safely and get tired for a proper sleep.
Stayed 1 night in Apr 2024
Response from Kristine Araza - Front Office Manager on 12 Apr 2024
Hi Reinaldo, thank you so much for the great review! We are glad you liked your hotel experience with us. We hope to see you again :)

10/10 Excellent

Chelsea

Stayed 1 night in Mar 2024
Response from Kristine Araza - Front Office Manager on 19 Apr 2024
Hi Chelsea, thank you for great review! See you next time.

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place to stay
Stayed 1 night in Mar 2024
Response from Kristine Araza - Front Office Manager on 1 Apr 2024
Hi Kimberly, thank you for the great reviews. See you next time!

10/10 Excellent

Kirandeep

Liked: Cleanliness, property conditions & facilities
Enjoyed it
Stayed 1 night in Mar 2024
Response from Kristine Araza - Front Office Manager on 26 Mar 2024
Thank you Kirandeep for a great review. See you next time!

10/10 Excellent

Lacey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good! Rooms were clean! Would stay again!
Stayed 1 night in Mar 2024
Response from Kristine Araza - FOM on 25 Mar 2024
Hi Lacey, thank you for the positive review. We are thrilled you enjoyed your stay with us. See you next time!

6/10 Okay

Gordon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No outside walkways to dining options.
Stayed 10 nights in Mar 2024
Response from Kristine Araza - Front Office Manager on 21 Mar 2024
Hi Gordon,We apologize any confusion, there's actually a bunch of dining options nearby our hotel. Sorry if this wasn't communicated to you. We still thank you for the great rating! We hope to see you next time.

10/10 Excellent

Jakob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay and nice place
Stayed 1 night in Feb 2024
Response from Kristine Araza - Front Office Manager on 21 Mar 2024
Hi Jakob, thank you for the great review! See you next time.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Its a great hotel
Stayed 1 night in Mar 2024
Response from Kristine Araza - Front Office Supervisor on 18 Mar 2024
Thank you Nicole for the great review. See you next time!

10/10 Excellent

Shannon

Stayed 3 nights in Mar 2024
Response from Kristine Araza - Front Office Manager on 29 Mar 2024
Thank you Shannon for great review. See you next time!

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Feb 2024
Response from Kristine Araza - Front Office Supervisor on 6 Mar 2024
Thank you Trevor for a positive review! We are glad you had a good experience in our hotel. See you next time!

8/10 Good

THU

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet room which provides good sleep through night. This is evident in the bathroom with clean tub, clean toilet, no evident of told. Breakfast was excellent with lots of options which our children thoroughly enjoyed. We will come back when we are in the area.
Stayed 1 night in Mar 2024
Response from Kristine Araza - Front Office Supervisor on 2 Mar 2024
Hi Thu! Thank you for all the compliments. We are so happy to know you liked the experience in our hotel. See you next time :)

8/10 Good

Anna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Not bad for a basic hotel. Gets the job done, and has what you need.
Stayed 2 nights in Feb 2024
Response from Kristine Araza - Front Office Supervisor on 27 Feb 2024
Thank you Anna for positive rating review. We're glad you liked our hotel. See you next time!

8/10 Good

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the pool.
Stayed 1 night in Feb 2024
Response from Kristine Araza - Front Office Supervisor on 2 Mar 2024
Hi Beth! Thank you for a positive rating! We're glad the kids loved the pool. See you next time!

10/10 Excellent

Michael

Stayed 2 nights in Feb 2024
Response from Kristine Araza - Front Office Supervisor on 23 Feb 2024
Hi Michael, we're are happy you enjoyed your stay with us. Thank you for positive rating. See you next time!

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kristine Araza - Front Office Supervisor on 13 Feb 2024
Thank you Brittany for positive review! We hope to see you next time!

10/10 Excellent

Mi Hwa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024
Response from Kristine Araza - Front Office Supervisor on 10 Feb 2024
Hi Mi Hwa, thank you for the positive review. We hope to see you next time!

8/10 Good

Nisha

Liked: Cleanliness, staff & service, property conditions & facilities
quiet
Stayed 1 night in Jan 2024
Response from Kristine Araza - Front Office Supervisor on 7 Feb 2024
Thank you Nisha for a positive review. We hope to see you next time!

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kristine Araza - Front Office Supervisor on 5 Feb 2024
Thank you Kevin for the wonderful review! See you next time. Have a great day!

10/10 Excellent

Geri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Kristine Araza - Front Office Supervisor on 5 Feb 2024
Thank you Geri for the wonderful review! See you next time. Have a great day!

8/10 Good

Kristyn

Travelled with family and small children
Liked: Cleanliness, staff & service
Room was clean, breakfast was wonderful! Didn’t like that I could hear trains blowing their whistles all night! I barely got any sleep. And the parking lot is way too small for the hotel. We couldn’t find a spot when we got back to our hotel in the evening.
Stayed 1 night in Jan 2024
Response from Kristine Araza - Front Office Supervisor on 29 Jan 2024
Thank you Kristyn for your feedback. Delighted to know you enjoyed our clean rooms and wonderful breakfast. Apologies for the disturbance caused by train whistles. Regarding the parking, we only have total of 95 parking stalls. We're sorry for the inconvenience. We appreciate your insights!

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in and check-out
Stayed 4 nights in Jan 2024
Response from Kristine Araza - Front Office Supervisor on 24 Jan 2024
Hi Juan, we're glad you had an amazing check in/out experience. We hope to see you again. Have a great day!

10/10 Excellent

YOU SHIN

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was super clean! We had a good stay. The pool and the breakfast were good too. Highly recommended!
Stayed 1 night in Jan 2024
Response from Kristine Araza - Front Office Supervisor on 24 Jan 2024
Hi You Shin, thank you for the great review. We're thrilled to know you an amazing experience with us and thank you for a recommendation! See you next time.

10/10 Excellent

Mike

Stayed 1 night in Jan 2024
Response from Kristine Araza - Front Office Supervisor on 23 Jan 2024
Thank you Mike for positive review. We're glad you liked your stay. See you next time!

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed one night. Easy check in and quiet stay.
Stayed 1 night in Jan 2024
Response from Kristine Araza - Front Office Supervisor on 9 Jan 2024
Hi Megan, Thank you for positive rating. Glad you had a smooth check-in and a quiet stay! See you next time

8/10 Good

shayden

Liked: Cleanliness, staff & service, property conditions & facilities
Great room for a family with 2 toddlers
Response from Kristine Araza - Front Office Supervisor on 10 Feb 2024
Hi Shayden, thank you for positive review. We're glad you liked our room. See you next time!

10/10 Excellent

paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We forgot our toothpaste, and were given a small tube free of charge. The breakfast room was nice and there was a good variety of food Thanks
Stayed 1 night in Jan 2024
Response from Kristine Araza - Front Office Supervisor on 9 Jan 2024
Hi Paula, Thank you for positive rating! Happy to hear we could help with the toothpaste, and glad you enjoyed the breakfast variety. See you next time

8/10 Good

Shirley Ann

Liked: Cleanliness, staff & service
Loved the full free breakfast! One of the best I have seen and would definitely stay again!
Stayed 1 night in Dec 2023
Response from Kristine Araza - Front Office Supervisor on 2 Feb 2024
Thank you Shirley Ann for a wonderful feedback. We're thrilled you enjoyed our breakfast. See you next time!

10/10 Excellent

Sandi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean hotel. Pool and hot tub were great. Breakfest was amazing .
Stayed 1 night in Dec 2023
Response from Kristine Araza - Front Office Supervisor on 17 Dec 2023
Thank you Sandi for your positive score. We're delighted to hear that you enjoyed your stay with us, particularly the clean facilities, great pool and hot tub, and amazing breakfast. We appreciate your choice to stay with us and hope to welcome you back soon.

8/10 Good

michael

Stayed 1 night in Dec 2023
Response from Kristine Araza - Front Office Supervisor on 17 Dec 2023
Thank you Michael for your positive score. We appreciate your feedback, and we look forward to seeing you again. With Care,

10/10 Excellent

Ashlyn

Stayed 1 night in Dec 2023
Response from Kristine Araza - Front Office Supervisor on 30 Dec 2023
Thank you Ashylyn for your positive score. We appreciate your feedback, and we look forward to seeing you again. With Care,

6/10 Okay

Travis

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Response from Kristine Araza - Front Office Supervisor on 13 Feb 2024
Thank you Travis for good rating! We hope to see you next time.

2/10 Terrible

Gerry, Sherwood Park

Stayed 1 night in Dec 2023
Response from Kristine Araza - Front Office Supervisor on 28 Dec 2023
Thank you Gerry for your positive score. We appreciate your feedback, and we look forward to seeing you again. With Care,

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fabulous!
Stayed 2 nights in Nov 2023
Response from Kristine Araza - Front Office Supervisor on 28 Nov 2023
Thank you Jeff for your compliment with staff and positive score. We appreciate your feedback, and we look forward to seeing you again. With Care,

2/10 Terrible

Roberto

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great
Stayed 1 night in Nov 2023
Response from Kristine Araza - Front Office Supervisor on 24 Nov 2023
We're glad you liked our hotel. We noticed your rating was 1 out of 5, is there anything else we can do for you?We appreciate your feedback, and we look forward to seeing you again. With Care,

6/10 Okay

Roy

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Kristine Araza - Front Office Supervisor on 16 Nov 2023
Thank you Roy for your positive score. We appreciate your feedback, and we look forward to seeing you again. With Care,

8/10 Good

John

Stayed 1 night in Nov 2023
Response from Kristine Araza - Front Office Supervisor on 5 Dec 2023
Thank you John for your positive score. We appreciate your feedback, and we look forward to seeing you again. With Care,

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good amenities, hot tub was hot and clean.
Stayed 1 night in Nov 2023
Response from Kristine Araza - Front Office Supervisor on 8 Nov 2023
Thank you for your kind words about our room and staff! We hope to welcome you back soon.

8/10 Good

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Kristine Araza - Front Office Supervisor on 8 Nov 2023
Thank you Jeffrey for your positive score. We appreciate your feedback, and we look forward to seeing you again. With Care,

10/10 Excellent

Meghanadh

Liked: Cleanliness, staff & service, property conditions & facilities
Recommended stay
Stayed 3 nights in Nov 2023
Response from Kristine Araza - Front Office Supervisor on 8 Nov 2023
Thank you Meghanadh for your positive score. We appreciate your feedback, and we look forward to seeing you again. With Care,

4/10 Poor

Sam

Travelled with partner
Disliked: Cleanliness
Had the suite with the jetted tub, the jets made the water black since they were so dirty. Also bed was stained and had blood on it. Would like to be contacted by the hotel.
Stayed 1 night in Oct 2023
Response from Kristine Araza - Front Office Supervisor on 3 Nov 2023
I want to begin by expressing my sincere apologies for the issues you encountered during your recent stay at our hotel. We regret the inconvenience you experienced, but we eagerly anticipate your return. When you decide to revisit our hotel, rest assured that we will provide you with a special rate. You can look for me when you rebook Sam.Have a great day!

10/10 Excellent

Jase

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and clean
Response from Kristine Araza - Front Office Supervisor on 1 Nov 2023
Thank you Jace for your positive score. We appreciate your feedback and we look forward to seeing you again. With Care,

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
The room was great as was the staff. Parking, though, sucked. We came back late to the hotel and had to park down the block a ways and across the street. Otherwise, it was good.
Stayed 1 night in Oct 2023
Response from Kristine Araza - Front Office Supervisor on 30 Oct 2023
Thank you for your kind words about our room and staff! We appreciate your feedback regarding parking and will work to improve that aspect of your experience. We hope to welcome you back soon.