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Reviews of Grassmarket hotel

3 out of 5
Grassmarket hotel
94-96 Grassmarket, Edinburgh, Scotland

Reviews

8.6

Excellent

Rating 10 - Excellent. 452 out of 1000 reviews" "
Rating 8 - Good. 387 out of 1000 reviews" "
Rating 6 - Okay. 108 out of 1000 reviews" "
Rating 4 - Poor. 36 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen, Melbourne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for sightseeing in Edinburgh! Staff was so friendly and helpful. Great breakfast. Nice clean, comfortable rooms.
Stayed 4 nights in Feb 2024
Response from Duty Manager at Grassmarket Hotel on 23 Mar 2024
Dear Kathleen, thank you for taking the time to review your recent stay with us at Grassmarket Hotel ,we are delighted you enjoyed your stay and we hope we get to welcome you again soon!

6/10 Okay

Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities
Location was spot on for all things Royal Mile, friendly and helpful staff. Noise level was high however it was worth it for the location.
Stayed 2 nights in Feb 2024
Response from Duty Manager at Grassmarket Hotel on 23 Mar 2024
Dear Jane Thank you for taking the time to review your recent stay with us at Grassmarket Hotel, we are delighted you enjoyed your stay and we hope we get to welcome you again soon!

10/10 Excellent

Roderick, Woodinville

Liked: Staff & service, property conditions & facilities
I loved the location. Room was great value for the money
Stayed 1 night in Feb 2024
Response from Duty manager on 23 Mar 2024
Dear Roderick, Thank you so much for taking the time to review your recent stay with us at Grassmarket Hotel , we hope we get to welcome you again soon!

8/10 Good

L M

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay
Service was excellent can't fault it. Room was cleaned and the view was nice. Wish we had checked how many towels we had, but that's on us. Totally recommend for your next stay!
Stayed 1 night in Jan 2024

10/10 Excellent

Amid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Erik

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff need replacement
Rude woman at the desk ruined our experience. Mentioned multiple times we were over for an emergency family situation for one night and were 10 mins late checking out and charged us late check out.
Stayed 1 night in Dec 2023

8/10 Good

Dean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Andrew

Business traveller
Disliked: Amenities, property conditions & facilities
One of the loudest hotels I’ve ever been to.
Stayed 5 nights in Nov 2023
Response from Duty Manager at Grassmarket Hotel on 4 Dec 2023
Dear Andrew, Thank you so much for taking the time to review your recent stay with us at Grassmarket Hotel. We are terribly sorry there was noise disturbances throughout your stay. We are located in a very central building which is super cool but also means we are right in the middle of all the night life especially now during festivities. We hope we get to welcome you again soon and if you choose to stay with us please get in contact prior your arrival and that way we can ensure we allocate you one of our quieter rooms.Kindest regards

6/10 Okay

Thomas

Stayed 1 night in Nov 2023
Response from Stephan on 14 Nov 2023
Dear Thomas,Thank you for making time to review your recent stay with us at The Grassmarket Hotel. I am delighted to see you enjoyed your time with us. We look forward to welcoming you back again soon!Warmest Regards,

8/10 Good

Susan, eagle River

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is right near the castle in Edinburgh. Great spot! But I booked this because when I contacted the hotel, they said they had an airport shuttle. No shuttle. Fortunately cabs are plentiful, but you’d be taking a chance if it was a rainy day. (Edinburgh was a stop for us on our way to visit a friend in the north. When we needed a taxi to the train, none were available because of the rain)
Stayed 1 night in Oct 2023
Response from Duty manager on 29 Oct 2023
Hello Susan Thank you so much for taking the time to review your recent stay with us at Grassmarket Hotel , we are delighted you enjoyed the area and are sorry about the miscommunication that occurred. There is public transport from the Airport where its a short walk after to the Hotel after but we have never had a direct shuttle. We hope that didn't ruin your entire stay and were able to enjoy our beautiful city

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd time to stay
We stayed at the Grassmarket in 2016 and really enjoyed it, so we chose it again for our stay in Edinburgh. It’s in a great location as far as eating, shopping,and seeing the castle. The day clerk ( sorry I didn’t get his name) was so friendly and helpful. If you need a taxi, be sure to ask about the “magic button”! 😁 If we ever return, we will stay here again. My only issue was how close the bed was to the bathroom door, but after knocking into it a couple of times, we learned!
Stayed 2 nights in Oct 2023
Response from Stephan on 21 Oct 2023
Dear Guest,Many thanks for taking the time to share your amazing review from your recent stay with us at The Grassmarket Hotel. I am delighted to see you enjoyed your time with us.The team will be thrilled to read such amazing comments and we look forward to welcoming you back again soon.Warmest Regards,

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel right in the heart of Edinburgh Old Town, adjacent to the famed Victoria Street and the Royal Mile. The rooms are clean, spacious, and comfortable. The bathrooms are clean and the water pressure in the shower is great. There are numerous dining options around the hotel. There are lots of sightseeing opportunities in the area, including Edinburgh Castle, St. Giles Cathedral, and the John Knox House.
Stayed 2 nights in Aug 2023
Response from Stephan on 10 Oct 2023
Dear Spencer,Many thanks for taking the time to share your amazing review from your recent stay with us at The Grassmarket Hotel. I am delighted to see you enjoyed your time with us.The team will be thrilled to read such amazing comments and we look forward to welcoming you back again soon.Warmest Regards

10/10 Excellent

David, Brantford

Liked: Cleanliness, staff & service, property conditions & facilities
best location in Grassmarket area
Stayed 1 night in Sep 2023
Response from Stephan on 28 Sept 2023
Dear Guest,Many thanks for taking the time to share your amazing review from your recent stay with us at The Grassmarket Hotel. I am delighted to see you enjoyed your time with us.The team will be thrilled to read such amazing comments and we look forward to welcoming you back again soon,Warmest Regards,

8/10 Good

Seth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel and area was perfect for a few days. Right in the center of town with lots to do within a 5 min walk. If you do want some peace and quiet around the hotel, this is not the place for you. We were in really on 215 and didn’t have any prob with outside noise. An employee told me some of the rooms above the bar have some issues with noise late at night. The bar below is very fun and crowded till late at night, but I’m 48 and my dads 75 and we never had a problem. It was a younger crown at the bar tho - 25-35 mainly.
Stayed 2 nights in Sep 2023
Response from Stephan on 19 Sept 2023
Dear Seth,Thank you for leaving time to review your recent stay with us at The Grassmarket Hotel. I am delighted to see you enjoyed your time with us. Our hotel is located right in the heart of the city centre on a main thoroughfare and because of this we often have tour groups in the hotel. Sometimes these tour groups are older couples and sometimes they are high school children who are very excited to be visiting a foreign country. We look forward to welcoming you back again soon!Warmest Regards,Stephan JohnstoneReception Supervisor - Grassmarket Hotel

6/10 Okay

Norma

Disliked: Property conditions & facilities
The room had a leak on the room ceiling, which made the room odor to be unhealthy. The hotel changed me to another room, which was better but outside the room the carpet was all humid and smelled really bad. The hotel provided me with a bottle of wine for the inconvenience. Other than that, the location is perfect, and the hotel staff was good.
Stayed 1 night in Sep 2023
Response from Duty Manager on 29 Oct 2023
Dear Norma , Thank you for taking the time to review your recent stay with us at Grassmarket Hotel, we are terribly sorry your stay was far from perfect but I am glad our staff was able to resolve the issue for you. I guarantee to you this is not the standard we like to hold here at Grassmarket Hotel and all the issues pointed out are being dealt with. We hope we get to welcome you again soon so we can ensure you have an outstanding stay. Kind regardsDuty Manager at Grassmarket Hotel

6/10 Okay

Lynette

Travelled with family
Liked: Staff & service, amenities
Hotel is in a great location, within an easy walk of the Royal Mile and lots of great shops and restaurants. Room felt very dusty (really aggravated our allergies). There was an air purifier in the room with a VERY dusty filter that we didn't use. Duvet covers and sheets didn't look super clean. Room temp was hard to regulate (windows didn't open at all). Loved having Biddy Mulligans and coffee shops nearby. Our stay was fine overall.
Stayed 3 nights in Sep 2023
Response from Stephan on 19 Sept 2023
Dear Lynette,Thank you for leaving time to review your recent stay with us at The Grassmarket Hotel. I am delighted to see you enjoyed your time with us. Unfortunately, due to an incident in another hotel in Scotland, many of our rooms (especially on the higher floors) have windows that either do not open or are very restricted. We try our best to make sure the air conditioning units are regularly cleaned and maintained to assist with room temp. We look forward to welcoming you back again soon!Warmest Regards

6/10 Okay

Vivian

Liked: Staff & service
Disliked: Property conditions & facilities
Very centrally hotel
Stayed 2 nights in Aug 2023
Response from Duty manager on 8 Sept 2023
Thank you for taking the time to review your recent stay with us , we are delighted you enjoyed your stay.

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Small rooms but quiet and very friendly
Extremely snug room, with almost no space other than the bed to be, but very friendly people and room was quiet despite being in the very heart of the festival district
Stayed 3 nights in Aug 2023
Response from Gabby on 29 Aug 2023
Thank you Pierre for taking the time to review your recent stay with us at Grassmarket Hotel , we are delighted you enjoyed your stay and felt looked after from out team, We are in a very central historic building which is super cool but also means we got some quirky sized rooms .Thank you again and we look forward to welcoming you back again soon! Kind regards

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Gabby on 29 Aug 2023
Thank you for taking the time to leave such a lovely review from your recent stay at Grassmarket Hotel . We look forward to welcoming you back again soon

10/10 Excellent

Alejandro

Stayed 2 nights in Aug 2023
Response from Stephan on 18 Aug 2023
Dear Alejandro,Many thanks for taking the time to share your amazing review from your recent stay with us at The Grassmarket Hotel. I am delighted to see you enjoyed your time with us.The team will be thrilled to read such amazing comments and we look forward to welcoming you back again soon.

8/10 Good

Scott

Travelled with partner
Liked: Amenities
Great location and hip vibe...breakfast was meh. and served in bar next door....speaking of bar...live music played there and its noticable from room...but overall good experience
Stayed 3 nights in Jul 2023
Response from Stephan on 18 Aug 2023
Dear Guest,Many thanks for taking the time to share your amazing review from your recent stay with us at The Grassmarket Hotel. I am delighted to see you enjoyed your time with us.The team will be thrilled to read such amazing comments and we look forward to welcoming you back again soon.Warmest Regards,

2/10 Terrible

John

Stayed 2 nights in May 2023
Response from Stephan on 4 Jun 2023
Dear Guest,Many thanks for sharing your feedback from your recent stay with us. Great to hear the team looked after you but also deeply apologetic that there were a few issues. If we had known during your stay, we would have investigated it to provide you with a fab stay that you deserve! This is not the standard we hold here at our hotel, and we will strive to improve thanks to feedback like yours! I very much hope we get the chance to welcome you back again soon to ensure you enjoy a perfect stay with us.Warmest Regards,Stephan JohnstoneReception Supervisor - Grassmarket Hotel

10/10 Excellent

Erica

Stayed 3 nights in Apr 2023
Response from Stephan on 4 Jun 2023
Dear Erica,Many thanks for taking the time to share your amazing review from your recent stay with us at The Grassmarket Hotel. I am delighted to see you enjoyed your time with us.The team will be thrilled to read such amazing comments and we look forward to welcoming you back again soon.Warmest Regards,Stephan JohnstoneReception Supervisor - Grassmarket Hotel

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun, friendly, immaculate
In a repurposed older building that adds character to the block and community: That's where Grassmarket Hotel rests. It's a little quirky, immaculately clean, incredibly friendly service, you always feel safe, and beautifully presented. My room was very quiet all of the time. Great towels and internet service. Everyone who I encountered had a genuine smile, wanting to help you enjoy your stay. When I return my first choice of lodging is here.
Stayed 3 nights in Apr 2023
Response from Stephan on 4 Jun 2023
Dear Guest,Many thanks for taking the time to share your amazing review from your recent stay with us at The Grassmarket Hotel. I am delighted to see you enjoyed your time with us.The team will be thrilled to read such amazing comments and we look forward to welcoming you back again soon.Warmest Regards,Stephan JohnstoneReception Supervisor - Grassmarket Hotel

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

4/10 Poor

Paula

Stayed 1 night in Mar 2023

4/10 Poor

Katharine

Liked: Cleanliness
Disliked: Property conditions & facilities
Website says check in is at 2pm… it is NOT, it is 3pm. The front desk apologized and offered free breakfast when I wasn’t allowed to check in, which I didn’t even ask for but then they would not honor the free breakfast, even saying they were going to look into it the next day, they never did. Room was tiny which is standard in Europe, that’s fine, just not even room to open luggage. Housekeeping never came even though I was gone from 7am-8pm one day and I had the sign on the door, so I specifically asked for housekeeping the next day, and was gone 10am-4pm, and they never came. Also, website states bottled water was offered with the room, there was none in the room, and when I asked the front desk they said they were out and to drink the sink water.
Stayed 3 nights in Mar 2023

10/10 Excellent

Stephanie

Liked: Staff & service, property conditions & facilities
Lovely stay! The staff were so helpful and kind!
Stayed 2 nights in Mar 2023

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great hotel and staff. Lovely location, the pub connected for breakfast was convenient and tasty. The best wasn’t the most comfortable but the room was clean, quiet and had a great bathroom.

6/10 Okay

Callan

Stayed 1 night in Jan 2023

10/10 Excellent

Lara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Friendly staff. One of the most comfortable beds I’ve slept in. Recommended.
Stayed 1 night in Dec 2022

8/10 Good

Jennifer, Evanston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and bright, and the location was great

6/10 Okay

MICHAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Christopher

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of character and a great location
A hotel with lots of character in a perfect location. The room was small but really well designed. Very functional for a solo traveller
Stayed 1 night in Nov 2022

10/10 Excellent

Marianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Armon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room in historic space, if macabre
Stayed 1 night in Oct 2022
Response from Grassmarket team on 8 Oct 2022
Dear Armon,Thank you for the wonderful review, i am happy to see you enjoyed your stay with us, we all hope to see you again soon.Kind regards

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The style is very hip & artsy! Very efficient and clean, awesome shower! The breakfast is a good buffet and great price! Really enjoyed our stay,
Stayed 1 night in Sep 2022
Response from Grassmarket team on 29 Sept 2022
Dear Cindy,Thank you for your amazing review, i am delighted to see you loved your stay with us, we all hope to see you again soonKind regards

6/10 Okay

Luciana, Burnaby

Disliked: Cleanliness, property conditions & facilities
Not a 4 star
Stayed 2 nights in Sep 2022
Response from Daniel JC Hotel Manager on 24 Sept 2022
Dear Luciana,Thank you for taking the time to leave us a review and for staying with us.We are, indeed, a 3 star hotel. Thank you for bringing this to my attention and I would like to let you know that I am looking into the sites that are listing us wrong as a 4 star to resolve the matter.Thanks again for the review and the information it provides.Kind regards

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a cool vibe. Rooms simple but comfortable but lumpy pillows. Wonderful, spacious shower with large towels and soap products. We thought it would be noisy at night due to its location but was not. Nice coffee and tea and chocolate treats.
Stayed 1 night in Sep 2022
Response from Daniel JC Hotel Manager on 24 Sept 2022
Dear Laurie,Many thanks for taking the time to leave us a review and for your recent stay with us.I am very happy to read that you had a pleasant stay with us and that you found the hotel to have a cool vibe. I do, personally, have to agree that our showers are spacious and we, as you mention, provide large towels and an array of toiletries. I am glad to read you didn't find the hotel to be noisy at night, it can be of occurrence that it does come across as such due to the Grassmarket area being a very popular spot for a night out in Edinburgh. We do provide a couple of treats in the room for our guests arrival, I believe it was a teacake in your case and I'm glad you enjoyed it along with the tea and coffee facilities.Thanks again for the review and we hope to welcome you back next time you visit Edinburgh!Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Daniel JC Hotel Manager on 24 Sept 2022
Thank you very much for the full marks!We hope to welcome you again next time you visit Edinburgh!Kind regards

4/10 Poor

Monica, San Juan

Travelled with partner
Disliked: Amenities, property conditions & facilities
Great location but it’s just a very basic room with a bed and a bathroom. VERY NOISY!!! Water in the shower kept getting either very hot or very cold during my shower.. no way to get a steady temperature. They gave me a room between the elevator and the stairs so every time a person came in and out, I heard it in my room. Not many amenities (I am being kind) and, the coffee machine in the lobby didn’t work. Wouldn’t stay there again.
Stayed 2 nights in Aug 2022
Response from Grassmarket team on 29 Sept 2022
Dear Monica,Thank you for taking the time to review us, i will take a look at each point you have made and discuss with the team.Kind regards

4/10 Poor

Clare

Stayed 1 night in Aug 2022

6/10 Okay

Mark

Stayed 2 nights in Aug 2022

8/10 Good

Carol

Stayed 1 night in Aug 2022

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint and great location
A quaint older building right in the heart of Old Town. Tons of great restaurants nearby. Great bus transit. Older rooms, small but comfortable. Very European. Safe. Lift but still steps to some rooms. Great price for the area. Will definitely stay there again.
Hotel
Behind hotel is Edinburgh Castle
Steps up to Royal Mile
Stayed 13 nights in Jul 2022

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's like a hostel for adults with money
I chose this location because of it's proximity to Edinburgh Castle. Secondly, I chose because I wanted simplicity. I don't vacation for a hotel experience. All I want is a clean room and a bathroom. And this is exactly what this is. And in that respect, I got what I asked for. I had been traveling in the country for a week when I had arrived and they have a great laundry service. I paid 20GBP to have a bag of clothes laundered and it was worth it. I hate to give a negative, but I have to on two issues. No one ever serviced my room, even when I put out the door tag. So I had to ask for extra coffee and towels each day. I had paid for full breakfast for my stay, and I was given a couple of different stories about what my breakfast entailed. At first I was told what I paid extra for wasn't off the menu and that it only covered the continental breakfast. I even showed a document that said I had full breakfast covered and the waitress at the adjoining restaurant, Biddy's, still said that meant only the buffet and I had already missed it. Frustrated, I ordered off the menu anyway and someone finally came back and told me what I ordered was covered. So, that needs to be clarified with all the staff. I didn't pay 10GBP for croissants and cold cuts. The next morning we almost went through the same thing until a gentleman behind the bar agreed that I could order off the menu. So, yes, it's frustrating that all parties involved didn't have the same story.
Stayed 4 nights in Jul 2022

6/10 Okay

Megan

Travelled with partner
Disliked: Cleanliness
Very convenient location but the tiles in the grout between the tiles in the shower was quite moldy and the walls in the bedroom were scuffed up (looked quite tired and like it needed a coat of paint). Overall was not a bad experience but don't think we would go back.
Stayed 2 nights in Jul 2022
Response from Dylan on 28 Jul 2022
Hello Megan, Thank you for taking the time out to write us a review we really do appreciate that! Im very sorry to hear that room didnt meet the high standards we hold for our selfs or the standards you as a guest should expect. I have taking a further look into the room and noticed this also. I have blocked it off for a deep clean and maintenance to come do a little paint job. We are going to be having a full refurbishment on the rooms starting in September bringing a much fresher look to the hotel and a more modern and warm welcome for our guests. I hope to see you back here at the Grassmarket in the near future and we eagerly anticipate your next reservation. Kind Regards - Dylan

6/10 Okay

Jamie

Stayed 1 night in Jul 2022
Response from Dylan on 28 Jul 2022
Hello, Thank you for taking the time out to write us a review we really do appreciate that. We hope to welcome you back to the Grassmarket soon and we eagerly anticipate your next reservation. Kind Regards - Dylan