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Reviews of Best Western Plus Dubuque Hotel & Conference Center

2.5 out of 5
Best Western Plus Dubuque Hotel & Conference Center
3100 Dodge St, Dubuque, IA

Reviews

8.8

Excellent

Rating 10 - Excellent. 583 out of 1000 reviews" "
Rating 8 - Good. 277 out of 1000 reviews" "
Rating 6 - Okay. 76 out of 1000 reviews" "
Rating 4 - Poor. 41 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, clean, friendly helpful staff
Stayed 1 night in May 2024
Response from Hotel Management on 7 May 2024
We appreciate you for your kind feedback, we look forward to having you again!

8/10 Good

Marilyn

Although we were given a non-smoking room, the room smelled like smoke. We checked in late in the evening so we didn’t ask for a different room.
Stayed 1 night in May 2024
Response from Hotel Management on 7 May 2024
On behalf of our team we sincerely apologize for not exceeding your standards, we hope that doesn't stop you from having us again.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
domed indoor pool & hot tub
Stayed 1 night in Apr 2024
Response from Hotel Management on 2 May 2024
Your feedback is valued, and we can't wait to welcome you back. Thanks for taking the time to share your positive experience.

10/10 Excellent

Lisa

Travelled with family
Liked: Amenities
And to this hotel three or four times now and it's a wonderful place. It has a great swimming area and whirlpool, and Old Chicago connected for food and Beverages and breakfast. And it's very close to downtown Dubuque only a 5 minute drive.
Stayed 1 night in Apr 2024
Response from Larissa Edwards on 22 Apr 2024
Thank you so much for your positive feedback. Your feedback really helps and motivates our team. We look forward to having you again!

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice central pool area and game area.
Stayed 1 night in Apr 2024
Response from Larissa Edwards on 22 Apr 2024
Thank you Kathy for your review, we appreciate the kind feedback and look forward to having you again!

8/10 Good

Gail, Nixa

Stayed 3 nights in Apr 2024
Response from Hotel Management on 7 May 2024
We are happy to hear you're satisfied with your stay, we look forward to having you again.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on 15 Apr 2024
Thank you for staying with us. We are pleased to be able to offer you a great experience and comfortable stay. We hope to have you stay with us again soon.

10/10 Excellent

Victoria J.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for family to get together for a weekend.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 4 Apr 2024
Thank you for the great review! Hope to see you again.

8/10 Good

Alaina

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Thank you… we will be back!
Stayed 1 night in Mar 2024
Response from Hotel Management on 4 Apr 2024
Thank you for your review. We look forward to having you stay with us again.

4/10 Poor

Cindy L., Beloit

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
We've always loved staying at this property for its big pool, table games, and open atrium. Unfortunately, this will be our last stay. At check-in, they would not issue us a roll-away. They said that room wasn't eligible for one and if we had booked direct with them, we would've known that. However, we've stayed with them before and it was never an issue. So we drove to Target to get an air mattress. When we got our sheets and blankets delivered, a different employee stated the same thing - if you would've booked direct with us, you would've known you can't have a roll-away with your booking. However, roll-aways are listed on the features on Expedia. Breakfast was good. Lots of hot food options. The pool area was chaotic. I had to get the manager to have them remove a large, long-hair dog from the pool deck. I reminded that that is a health issue. I expect this kind of treatment and problems at a lower-end hotel, not a Best Western Plus.
Stayed 1 night in Mar 2024
Response from Hotel Management on 4 Apr 2024
Thank you for choosing our hotel and for taking the time to provide feedback about your experience at the Best Western Plus un Dubuque.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your experience.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great. It was clean and very convenient. Great hotel, will stay again.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 4 Apr 2024
Thank you for the great review! Hope to see you again.

4/10 Poor

Amanda

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived 40 minutes after check in and our room was not ready yet. Having to wait with 4 young kids was not that pleasant.
Stayed 1 night in Mar 2024
Response from Hotel Management on 29 Mar 2024
We do apologize that your recent experience failed to meet your expectations. Hopefully you will allow us another opportunity in the future to offer you a great stay.

10/10 Excellent

Robert, davenport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great pool area
Stayed 1 night in Mar 2024
Response from Hotel Management on 27 Mar 2024
Thank you for the great review! Hope to see you again.

10/10 Excellent

Krista

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall. We went during the week, so the pool had hardly any other people until Friday rolled around. Water was chillier than I'd like, but didnt bother the kids. Rooms were clean, housekeeping was friendly and made sure we had enough for our family. Will definitely be staying here again!
Stayed 4 nights in Mar 2024
Response from Hotel Management on 25 Mar 2024
Thank you for staying with us. We are pleased to be able to offer you a great experience and comfortable stay. We hope to have you stay with us again soon.

10/10 Excellent

Tabitha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024
Response from Hotel Management on 19 Mar 2024
Thank you for the great review! Hope to see you again.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could bring our dog and there was a dedicated area for her.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 19 Mar 2024
Thank you for staying with us. We are pleased to be able to offer you a great experience and comfortable stay. We hope to have you stay with us again soon.

6/10 Okay

Shelby

Travelled with family and small children
The kids liked the pool. The breakfast was good. The rooms were pretty standard, nothing too fancy. The pool was extremely over crowded, and the hotel was very noisy. People running up and down the halls until past midnight.
Stayed 1 night in Mar 2024
Response from Larissa on 13 Mar 2024
We sincerely apologize for the noise disturbance that occurred during your stay. We assure you that we will take measures to hopefully have a better outcome in the future.

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Pool front room was very loud, it sounds like people had music playing and ping pong tournaments going until well after the pool was closed! Other than that the staff was nice the pool it self was great, the breakfast was good
Stayed 1 night in Feb 2024
Response from Hotel Management on 27 Feb 2024
Thank you for your review. We look forward to having you stay with us again.

6/10 Okay

Colleen

Didn't expect it to be that busy on New year eve. Could not get into the hot tub due to all the kids sittting in there and using it. Had I known it would have been that busy would have went some where else. Also couldn't get into the room a little earlier.
Stayed 1 night in Dec 2023
Response from Hotel Management on 27 Feb 2024
On behalf of the entire Best Western Dubuque Conference Center we apologize for failing your expectation. Please allow us another opportunity to make your next stay a much more enjoyable one.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, nice people, and nice facility. Could use a little updating in the rooms. Had a little trouble with the drain in the bathtub. No guide or info on the tv, so ni idea of what I was going to watch, or what I was watching, unless I knew of it already. Bed was good and comfortable!!
Stayed 1 night in Feb 2024
Response from Hotel Management on 14 Feb 2024
Your feedback is valued, and we can't wait to welcome you back. Thanks for taking the time to share your positive experience.

10/10 Excellent

Alysha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Hotel Management on 12 Feb 2024
Thank you for the great review! Hope to see you again.

2/10 Terrible

joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Unknown to us when we made our reservation, the pool and rec area was closed. Expedia claimed to not know. The hotel claimed it was noted on their website. We pointed out to them that it was not. Expedia did refund our money. Front desk was closed without warning and no one could be reached for assistance. Only answering machines which were “full”.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 12 Feb 2024
On behalf of the entire staff of the Best Western Dubuque Conference Center we apologize for failing your expectation. Please allow us another opportunity to make your next stay a much more enjoyable one.

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Larissa Edwards on 22 Apr 2024
We look forward to having you stay with us again!

2/10 Terrible

Mark

Disliked: Staff & service, amenities, property conditions & facilities
The property offered an open pool and play area. The hotel was contacted prior to visit to check on services offered. They guaranteed the pool and play area would be open. We were doing a reunion with five rooms. The services offered were not available.
Stayed 1 night in Feb 2024
Response from Hotel management on 7 Feb 2024
On behalf of the entire Best Western Dubuque Conference Center we apologize for failing your expectation. Please allow us another opportunity to make your next stay a much more enjoyable one.

8/10 Good

Julie

Stayed 1 night in Jan 2024
Response from Hotel Management on 22 Mar 2024
Thank you for your review. We look forward to having you stay with us again.

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent pool area with nice patio.
Stayed 1 night in Jan 2024
Response from Hotel Management on 3 Feb 2024
Thank you for the great review! We look forward to having you stay with us again.

10/10 Excellent

Mike

Stayed 1 night in Jan 2024
Response from Hotel Management on 22 Mar 2024
Thank you for your review. We look forward to having you stay with us again.

10/10 Excellent

Jennifer

Travelled with family
Liked: Staff & service, property conditions & facilities
It was a very pleasant stay I would definitely go back
Stayed 1 night in Jan 2024
Response from Hotel Management on 31 Jan 2024
We appreciate your choice to stay with us. It was our pleasure to provide you with a delightful and comfortable experience. We eagerly anticipate the opportunity to host you again soon.

10/10 Excellent

Donald

Business traveller
Stayed 1 night in Jan 2024
Response from Hotel Management on 31 Jan 2024
Thank you for the great review! Hope to see you again.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on 31 Jan 2024
Your feedback is valued, and we can't wait to welcome you back. Thanks for taking the time to share your positive experience.

8/10 Good

Indra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Kiana Coopwood on 22 Jan 2024
Thank you for taking your time completing this survey. We look forward to having you again.

6/10 Okay

paul

Travelled with family
Service at the attached Old Chicago was awful. Staff was rude, manager was clueless. If it wasn't so cold we would have left and went elsewhere. Will not be eating there again.
Stayed 1 night in Jan 2024
Response from Kiana Coopwood on 22 Jan 2024
We would like to extend our apologies for any inconveniences you experienced with our restaurant during your visit. Though the restaurant is managed separately than the hotel, we understand that your overall experience was impacted, and we genuinely regret any difficulties you encountered.Your feedback is invaluable to us, and we want to assure you that we will pass along your comments directly to the management team.

10/10 Excellent

riley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Townie with Cabin Fever. Pool for 3 Tweens
Live in town. Had a 5 day weekend due to snow & cold with 3 cooped up boy kids. Needed a break from cabin fever. Best pool in town. Requested a poolside room, could see the dudes from our room window. For less than $100, we swam, played ping pong and pool, had the included breakfast buffet, and played board games in the vast, well lit and warm central space by the pool. Our boys (8, 10, and 13) swam from 1200 check in till dinner, after dinner till close at 2200, and after breakfast until 1100 check out. Showers were warm. Beds comfy. Staff hand ample quarters on hand for exchange for the arcade and “Always a winner,” pool-friendly, rubber ducky claw game. Great time. Super cost effective winter escape.
Stayed 1 night in Jan 2024
Response from Kiana Coopwood on 22 Jan 2024
We are extremely delighted to hear that you enjoyed your stay with us. We hope that you will visit us again soon!

10/10 Excellent

Lacy

Travelled with family, Business traveller, Travelled with partner
Stayed 1 night in Jan 2024
Response from Kiana Coopwood on 22 Jan 2024
Thank you for taking your time completing this survey. We look forward to having you again.

8/10 Good

TIFFANY

Travelled with family and small children
My biggest complaint is the HEAVY chlorine smell, the whole swimming area was literally freezing and the condensation above the pool is dripping off the rusty beams into the pool. Beds weren't really comfortable and rooms were hot with fans on. Stay was good still. Staff were friendly and they had a nice breakfast area.
Stayed 1 night in Jan 2024
Response from Hotel Management on 31 Jan 2024
We apologies for the problems you experienced with your stay. Your review will be shared with the management team to improve operations. Once improvements are made, we hope you stay with us again.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kiana Coopwood on 22 Jan 2024
Thank you for taking your time completing this survey. We look forward to having you again.

6/10 Okay

Regina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room was so hot and did not stay cool over the night.
Stayed 1 night in Jan 2024
Response from Hotel Management on 31 Jan 2024
We apologies for the problems you experienced with your stay. Your review will be shared with the management team to improve operations. Once improvements are made, we hope you stay with us again.

10/10 Excellent

Amanda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the big area to be able to watch the kids while they swim. The room was very clean and welcoming.
Stayed 1 night in Jan 2024
Response from Hotel Management on 31 Jan 2024
Thank you for the great review! Hope to see you again.

8/10 Good

Casey

Travelled with family, Travelled with group
Liked: Room comfort
Stayed 1 night in Dec 2023
Response from Kiana C. on 7 Jan 2024
Thank you for your feedback. We look forward to hosting you again. Front Desk Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on 31 Jan 2024
Thank you for your review. We look forward to having you stay with us again.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on 31 Jan 2024
Thank you for the great review! Hope to see you again.

8/10 Good

Jackie

Stayed 1 night in Dec 2023
Response from Hotel Management on 31 Jan 2024
Thank you for your review. We look forward to having you stay with us again.

6/10 Okay

Morgan

Travelled with family
Disliked: Room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Management on 31 Jan 2024
We do apologize that your recent experience failed to meet your expectations. Hopefully you will allow us another opportunity in the future to offer you a great stay.

10/10 Excellent

Brock

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worked well
Clean room, great location, the pool area was super cool too if you’re with a group. The elevator was out when we were there but we didn’t need it anyway. Also, the only odd thing for us specifically was that our room was very warm. It’s December and we had to use the air conditioning bc the room kept going up to about 76. Breakfast was fine as well.
Stayed 1 night in Dec 2023
Response from Hotel Management on 28 Dec 2023
Thank you for staying with us. We are pleased to be able to offer you a great experience and comfortable stay. We hope to have you stay with us again soon.

6/10 Okay

Michelle

Travelled with family
Breakfast only offered until 9am. Booked for 4 guests but only 3 towels in bathroom. Heat very loud!
Stayed 1 night in Dec 2023
Response from Hotle Managemenr on 28 Dec 2023
Dear Michelle,Thank you for choosing our hotel and for taking the time to provide feedback about your experience.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Kevin

Stayed 1 night in Dec 2023
Response from Hotel Management on 28 Dec 2023
Thank you for the great review! Hope to see you again.

2/10 Terrible

Crystal

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Hotel Management on 28 Dec 2023
We sincerely regret that your recent experience did not meet your expectations. We hope you will consider giving us another chance in the future to provide you with an exceptional stay.

10/10 Excellent

Joseph

Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Hotel Management on 28 Dec 2023
We appreciate your choice to stay with us. It was our pleasure to provide you with a delightful and comfortable experience. We eagerly anticipate the opportunity to host you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Found two bugs and tub didn’t drain. Beautiful property,great breakfast
Stayed 2 nights in Dec 2023
Response from Kiana Coopwood on 25 Dec 2023
Dear valued guest, we sincerely apologize for any inconvenience caused by the presence of a bug in your room. We appreciate your feedback and are committed to addressing this issue promptly. Thank you for acknowledging the beauty of our property; your comfort is our priority, and we'll take immediate action to ensure a flawless experience in the future.