Exterior
Check availability

Reviews of Hubert House Guesthouse

4 out of 5
Hubert House Guesthouse
9 Castle Hill Road, Dover, England

Reviews

8.4

Very good

Rating 10 - Excellent. 80 out of 179 reviews" "
Rating 8 - Good. 67 out of 179 reviews" "
Rating 6 - Okay. 21 out of 179 reviews" "
Rating 4 - Poor. 8 out of 179 reviews" "
Rating 2 - Terrible. 3 out of 179 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning property and flexible checkin/checkout
The woman I spoke to was kind enough to let me check in several hours early, and I was upgraded to an absolutely GORGEOUS room and full bathroom including large bath and separate bidet. The location was fantastic; close to the middle of town and the local beach, quick walk (though very steep) to the castle, in between walks to the white cliffs in either direction. She also let me leave my bags late while I explored more before leaving for the cruise port. All in all, one of the most beautiful properties I've ever stayed at, with friendly, flexible customer service. Would definitely stay again if I'm in Dover, and I highly recommend it to anyone else.
Stayed 1 night in Jun 2023

10/10 Excellent

Sandeep

Stayed 1 night in Apr 2023

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up for Hubert House and Sarah.... thankyou!
I found the guest house very comfortable and the person who welcomed me (Sarah) very friendly which added to the pleasure of my stay. I hope to stay there again in the same room in the near future and look forward to the ecperience.
Stayed 3 nights in Mar 2023

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked absolutely everything about his guest house. We stayed the night before our cruise. They even arranged for our taxi to the ship the next day. Very welcoming, friendly. The room was very clean and comfortable. Would absolutely stay again.
Stayed 1 night in Sep 2022

8/10 Good

Jody

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Jul 2022

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great b &b
Inn keeper took very good care of her guests.
Stayed 1 night in Jul 2022

10/10 Excellent

Miguel

Stayed 1 night in Jul 2022

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay !!! It was very comfortable and the breakfast was 5 star
Stayed 1 night in Jun 2022

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

RAKSHA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed as a group of 4 girls in the room with upto 4 people accommodating. I have to say that we never expected such an amazing and delightful experience at Hubert House. All thanks to Farah, who went out of the way to take care of us and looked after every little need and request for us. Without her and the amazing accommodation ....our trip to Dover is incomplete ! The breakfast served was so delicious and had so many options. The room was as expected in the picture shown during booking. We all were so happy to live in that beautiful and splendid room. We will surely return back. I would prefer Hubert House with my eyes closed over any chain hotels like Travelodge etc ! Thank you Team Hubert House and Farah for giving us such a memorable experience of a lifetime !
Stayed 1 night in Apr 2022

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice weekend stay in Dover
Stayed for the weekend in Dover and the guest house was lovely. The staff are very friendly and had knowledge of local attractions. The room was spacious and clean. The beds were super comfortable, and the shower great. Breakfast was great, with a wide selection of things available.
Stayed 1 night in Mar 2022

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff!! Breakfast was great😋
Stayed 1 night in Feb 2022

10/10 Excellent

Irena

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Comfortable room. Was given upgrade since they weren’t providing breakfast which was very nice
Stayed 2 nights in Dec 2021

10/10 Excellent

Deepta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely decorated B&B. Room was comfortable with nice linens. Bathroom is petite but new and nicely done. Landlady was very friendly and helpful. Would definitely stay here again!
Stayed 1 night in Oct 2019

10/10 Excellent

MathTeacher, Atlanta, GA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good parking and proximity to town, harbor front. We expected a continental breakfast but were served a huge English breakfast! Thanks, Sarah!
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful restored house. Our suite was well decorated and had plenty of seating and comfy bedding. But stairs were hard with heavy suitcases.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to city center and the castle. Staff was wonderful! Delicious breakfast.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
The host's attitude was both extremely rude and uncooperative
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Right next to a noisy bar so hard to sleep. Very mediocre breakfast. Lots of stairs so packing stuff up and down is a pain. Definitely not a family B and B
Stayed 1 night in Jul 2019

4/10 Poor

Rob

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Car park is awful
Car park is tiny and has a low walk that cannot be seen from drivers window that makes it impossible to see and maneuver. Many people had challenges trying to park.
Stayed 1 night in Jun 2019

8/10 Good

alyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent B&B in old town Dover. Friendly staff and wonderful room.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

6/10 Okay

Ellen

Liked: Cleanliness
Ok, but lacks in customer service
We arrived early and did not expect to check in but wanted to just leave our bags. The hostess took a while to answer and when se answered the door she was quite annoyed that we arrived early. She ended up letting us check in early after complaining that we didnt alert her about it before hand. She then complained about requesting a taxi for us the next morning saying it was difficult to get. We dis not eat breakfast because we had to leave before 8:30. The food in town left a lot to be desired. The cliffs however were stunning and the ferry ride to Calais was lovwly.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Convenient for castle and port if teavelling
Impressed to be telephoned the day before arrival to discuss time of arrival.
Stayed 1 night in Sep 2018

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely guest house. Very inviting. Breakfast included in the price. Ideal location for our visit.
Stayed 1 night in Aug 2018

8/10 Good

wobblycat, north wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel with parking
Very clean hotel with lovely bedroom and fridge and tea and coffee. Unfortunately we could not book breakfast at hotel however there were a few cafes open at 8am only 5 minutes walk away.
Stayed 1 night in Aug 2018

8/10 Good

Margaret

In late out early slept in between. Did what it said on the tin
Stayed 1 night in Aug 2018

8/10 Good

Lois

Owner very kind and accommodated our family nicely
Stayed 2 nights in Aug 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Hotel staff initially very rude when we arrived. Mattress was very lumpy.
Stayed 1 night in Jul 2018

6/10 Okay

Antonia, New York

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room was clean and pretty, although I'm not sure it was the one we had indicated we wanted. Big complaint (tried to find a way to contact the manager privately, but could find no way to do so): She called us when we were at the Calais ferry terminal to ask when we expected to check in. I said we didn't know, as we weren't sure how much time it would take the ferry to arrive, how long it would take to catch a cab, how far the Dover terminal was from the hotel, plus we knew there was a time change. She was very persistent in her demands to know when we'd arrive--terminal was noisy and we were trying to deal with our luggage, etc. I finally asked a ferry employee when we would arrive. I was panicking because it was about 7 p.m. and I was afraid she was going to give our room to somebody else if we didn't arrive by a certain time. It ruined the trip across the Channel--my first--because I couldn't stop worrying about losing our room on the last day of our trip. There was no need to put us through this--manager should try to be more understanding of what foreign travelers are going through and how upsetting a call like this can be.
Stayed 1 night in Jun 2018

8/10 Good

michael, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location
Sarah is an excellent host and could not do enough for us in making bookings and giving of advice with regard to any questions we had. If I am back in Dover absolutely no doubt that I will be booking this place again
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Loverly hosts
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good position & good breakfast.
The hostess is very friendly & welcoming., although we were unsure where it was & tried to call numerous times, to ask directions, but there was no reply, so we were worried that there was no-one in. However, she was there & was very informative. The house itself is very tired looking & old fashioned when you enter. The hall area is small & cramped and had hazard tape over the letter box, which doesn’t give a good feeling. The landlady did ‘upgrade’ us to her 4 poster bedroom from the double we had booked, which was much better and I would recommend. The bed was very comfortable & the room well appointed. Breakfast was very nice & plentiful, & the breakfast room is light & airy. Overall a good position for the castle & the harbour, with good parking facilities,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice B & B in central location
This is a nice boutique type B&B in central Dover. It's central location is its biggest asset and biggest drawback at the same time. It is in easy walking distance to the town centre and a five minute drive to the ferry terminals. But the central location also means some traffic noise. The building feels cramped due to too many doors and narrow staircases but the room we had was a good size and spotlessly clean. The owner is friendly and helpful.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really pleasant stay and helpful host.

8/10 Good

Ricardo, SC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dover B&B
Mara was very welcoming. A lot of steps, some narrow, up to the third floor. Good parking. Only continental breakfast, but very adequate.
Stayed 1 night in Mar 2018

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Lovely place. Great service. Beautiful room.
Stayed 1 night in Feb 2018

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stay
Warm welcome, lovely room and good breakfast. Location was perfect for exploring. Only negative was en-suite was very small in room. Otherwise great.
Stayed 1 night in Feb 2018

8/10 Good

jane, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely & great location
Lovely big family room en suite. My boys absolutely loved it. Plentiful breakfast and enough parking. Great location for Dover castle that could be reached by foot, and close to town also. Has a lovely pub close by where channel crossing swimmers sign their achievements on the walls- very interesting. We did not try the food at the pub as it was a free food Wednesday where we could bring our take away and they would provide warm plates, cutlery and sauces.Brilliant idea!!! The hotel host had a warm psrsonality and made sure we had enough local information. Great stay and will definitively go back.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Dover castle
Cute little B&B very close to the castle. Great breakfast in the basement, the hostess was kind and helpful. If you need to leave your bags early, call first! We just lucked out that someone was there at 2 pm. Otherwise a great stay for a night
Stayed 1 night in Nov 2017

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Jeff, Bromley, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Dover Castle.
Nice staff who had our room ready early and let us leave our bag until we left for our train in the afternoon.
Stayed 1 night in Oct 2017

4/10 Poor

shayroni, canada

Disliked: Staff & service, property conditions & facilities, room comfort
Loved Dover
We have stayed many places in the past weeks, and we have travelled many times, but we have never stayed in a place where you can't leave your luggage. I think it would be very important to state on the check in that it is very strict on the 4:30 check in and that no one is at the house till then. I think for travelers to try to book flights, driving times and train times around that time is important. It is difficult to drag luggage around with you. We have arrived at places in the past that also has 4 or 4:30 check in, and if our train arrives early you can leave your luggage somewhere and walk around till check in time or till your room is ready. We were not aware that there is no one there till that time and we were fortunate that we caught the women just leaving when we arrived, I am not sure what we would have done if no one was there. We had an extremely small room and had trouble with 2 of us moving around in it. I booked from other people's past experience and I very sorry it was not a positive experience for us.
Stayed 1 night in Oct 2017