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Reviews of Hostel Alma

1 out of 5
Hostel Alma
37 Folkestone Road, Dover, England

Reviews

5.4
Rating 10 - Excellent. 2 out of 48 reviews" "
Rating 8 - Good. 12 out of 48 reviews" "
Rating 6 - Okay. 13 out of 48 reviews" "
Rating 4 - Poor. 7 out of 48 reviews" "
Rating 2 - Terrible. 14 out of 48 reviews" "

6.0/10

Cleanliness

5.6/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Drew

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

Delaney

Disliked: Cleanliness, staff & service, property conditions & facilities
It looked closed with no office. Expedia had to call to find owner to let me in. 3rd rate place everything cheapest quality possible. Ad misrepresents the place and if you complain owner says you can leave if you don’t like it. Worst place I ever stayed
Stayed 2 nights in May 2023

4/10 Poor

Stacey

Travelled with family
Didn’t stay
Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night business stay
Just needed somewhere to have a roof over my head. Nothing special
Stayed 1 night in Dec 2022

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

Nicola

Stayed 1 night in Sep 2022

8/10 Good

Raj

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

ELEFTHERIOS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best to Avoid
Really bad smell. No way to rebook that hostel.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Parking was difficult. There was no parking on premises but had to park elsewhere and move the car by 9.30am
Stayed 2 nights in May 2019

8/10 Good

Hans-Ulrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hostel was close to town and breakfast provided was filling. It's right by a busy road so may not be for light sleepers, but I am usually a light sleeper and I was fine.
Stayed 3 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Very bad customer service!! He was very grimpy very Bad service
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
0 stars horrible breakfast over priced bad staff weird stairs small room tiny bathroom never going again hotels chea0er and better
Stayed 2 nights in Mar 2019

6/10 Okay

o

Liked: Cleanliness
Good value accommodation, close to the ferry port
Good value accommodation, close to the ferry port. No car park available
Stayed 1 night in Feb 2019

10/10 Excellent

Ravneet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Value for money. No frills but great service. Close to town center and castle. Breakfast was minimal but you do get a 24/7 mini kitchen.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place.
Check in was easy, showed to our room and how to work all the doors. Room was comfortable, kitchen was easily accessible. Very noisy location but perfect for going to the ferry.
Stayed 1 night in Oct 2018

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but has everything you need.
Check in is easy, beds are very comfortable. Unfortunately it was very noisy due to being on the main road(cars and people walking past). Alma emailed the check in information as we were arriving late. This made check in possible at 1am. We would stay again but bring ear plugs.
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not go there
Damp,fleas jumping around pure grime
Stayed 7 nights in Oct 2018

2/10 Terrible

Verified traveller

My wife stood at the door for 10 minutes waiting for someone to open the door. A man came out but wasn't a member of the hotel personnel. We didn't like the look of the place so decided not to stay.
Stayed 1 night in Oct 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value in the heart of Dover
Great value here. OK, it isn't flash but it was much better than the usual basic hostel. We had our own en suite room with TV, and the continental breakfast was pretty good. Although on a busy road, the traffic died away during the night and we had no trouble sleeping. The kitchen (microwave, kettle and toaster) was basic, but useful. The central location near to downtown, the rail station and also the National Express bus stop was very convenient. WiFi was patchy however. Overall, our 3 night stay was very satisfactory, and we'd readily stay there again.
Stayed 3 nights in Sep 2018

4/10 Poor

Joanna, Vancouver

Disliked: Cleanliness, staff & service, property conditions & facilities
There was a very strong smell of mould throughout. While it appears clean, I felt sick from being exposed to the mould for just one night.
Stayed 1 night in Sep 2018

4/10 Poor

John, London

Disliked: Cleanliness, property conditions & facilities, room comfort
Well, let's say that I foud a spider on my bed, the shower is so small that I barlely managed to use it and very very noisy. It's cheap, but still not worth it.
Stayed 1 night in Sep 2018

4/10 Poor

Claire, Northwest Kent

Disliked: Cleanliness, staff & service, property conditions & facilities
Don't stay here
When checking us in the man was incredible rude - he made us feel like we were somehow inconveniencing him by asking him to check us in (i.e. do his job). The room was dusty and the bedsheets had black mildew and yellow stains on them... Loads of spider webs on the walls and ceilings. The bathroom was nice though. The guy told us breakfast was between 8 and 9, but when we went down at 8.50 everywhere was dark and locked up and there was no one to be seen. Really glad we had only booked this place for one night. Will never be staying here again - not a nice start to our holiday. At least it was close to the ferry port so no need to worry about traffic in the morning.
Stayed 1 night in Sep 2018

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JoCo
A good stop over for Dover Ferry
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not stay at this hostel
Stayed at another hotel as no place to park (motorbikes)
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

it did a job, we wanted a cheap room near to the Dover Port
Stayed 1 night in Jun 2018

8/10 Good

Barry, Walsall

Benidorm or Bust 2018
Cheap and cheerful place to get your head down in Dover. Close to bars and restaurants and easy to get to the ferry port.
Stayed 1 night in Jun 2018

8/10 Good

janet

Liked: Cleanliness, property conditions & facilities
A pleasent surprise
This accommodation is advertised as a hostel, so I expected hostel. not hotel, accommodation. However I was pleasantly surprised! I had a small, but clean, comfortable single room, with a modern TV, hairdryer, wifi, and shower room. There was also a desk and chair and small, but adequate storage space. There was even a communal kitchen with hot drinks and biscuits provided. Breakfast was limited by variety, but not quantity, but adequate. The only thing that made me a bit nervous about my stay was the apparent lack of a fire escape. My room was at the top of the building and the winding access staircase appeared to be the only way out. There were signs and notices, but no obvious alternative escape route. £45 is expensive for a hostel stay, but this one was worth it and in a much better state than some hotels I have visited, which cost more money.
Stayed 1 night in Jun 2018

8/10 Good

Stephen, Hastings NZ

Liked: Cleanliness, staff & service
Be great for backpackers.
Narrow difficult stairway & no offer to assist with bags, otherwise owner very good. Small room when with cases & bathroom tho small was tiled & clean. Shower didn't work well. Free breakfast provide was good, cereal, toast, boiled egg with cheese slices. Juice & hot drinks. Quite nice dining room. Beds firm but we got a good sleep.
Stayed 1 night in Jun 2018

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good budget place to stay
We were greeted by the owner told all the local parking places for free, the codes the room. The kitchen area was clean and tidy our room was compact clean and comfy. The continental breakfast served in the cafe downstairs sufficient and served with a smile. All in all a good budget place to stay.
Stayed 1 night in May 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2018

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
hmmn not so nice
Stayed 1 night in May 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Cold. Smells of damp everywhere, awful decor. Windows do not create a seal therefore the room is noisy and cold.
Stayed 1 night in May 2018

2/10 Terrible

Richard, Ipswich

Disliked: Cleanliness, property conditions & facilities, room comfort
After taking one look at the location, and after a brief visit inside we decided to forfeit our pre-payment and book into another hotel. The area in which the hostel is situated is awful. There is no parking other than on a street across a busy main road from the building. The area is very run down, with many of the houses appearing no better than ‘squats’ or ‘crack houses’ and there is no way I would have left my car unattended for an hour, let alone overnight, especially packed with luggage for our forthcoming cruise. STAY HERE AT YOUR OWN RISK!
Stayed 1 night in Apr 2018

2/10 Terrible

Adele, Somerset

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charged me for nothing
I was too ill to travel had a doctors certificate informed the hotel. Expedia asked them not to charge me but they still did. Would definitely not use them next time I am in Dover.
Stayed 1 night in Apr 2018

2/10 Terrible

Arthur, Manchester

Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointing accommodation
When we arrived the guy(probably the owner or manager) told us that the family room was not available, so we needed to get 2 rooms and split the family. He said that we have free parking, but the “free parking” was a street near the hostel which didn’t charge until 8:30 in the morning(the guy still lied and said 9:30). And after I did the payment, he didn’t provided me the receipt, and when I asked for the receipt he said “we don’t provide invoices, we are a hostel”. This is very unacceptable but as we were tired we ended up staying there. We needed to wake up very early to get out as we needed to leave before 8:30, which made me and my family very tired the day after. I DO NOT RECOMMEND!
Stayed 1 night in Apr 2018

2/10 Terrible

ALMAZ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Björn

Disliked: Staff & service
Fragwürdige Unterkunft
Angeblich konnte Vesper Kreditkarte nicht bezahlt werden, musste in Bar bezahlt werden, Kreditkarte sei gesperrt, amAutomaten war das abholen von Bar Geld aber möglich
Stayed 1 night in Apr 2023

2/10 Terrible

Marjolaine

Stayed 1 night in Aug 2022

6/10 Okay

Olivier

Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Emilie

Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ankom til stedet. Da der endelig blev lukket op stod der en meget ubehagelig lugt lige ud i hovedet på os som tegn på meget fugt. Bestemt ikke et sted vi havde spor lyst til at overnatte.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Dusche kalt Personal war beim Check Out nicht auffindbar
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

armelle, Vitry 51

Liked: Staff & service
Hôtel correct pour une nuit... assez vétuste . Mais heureusement accueil sympathique
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Geen parkeergelegenheid
Chagrijnig personeel en geen parkeer plaats in de buurt, ontbijt viel ook tegen met een koud ei. Ruikt er tevens ook erg muf.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in May 2018

6/10 Okay

Stefanie, Oxford

Liked: Cleanliness
Disliked: Staff & service
Günstiges Hostel mit Frühstück
Das Zimmer bestand im Prinzip nur aus einem Bett, aber das war zumindest bequem. Das Hostel war sehr hellhörig, vor allem die Straße war recht laut. Lage ist zentral. Das kontinentale Frühstück war ok mit frischem Tee und Kaffee, Saft, Toast und Müsli. Parken war an der angrenzenden Straße kein Problem, ist aber tagsüber auf 2 Stunden begrenzt. Wer eine günstige Übernachtung sucht und keine großen Ansprüche hat, findet hier eine gute Unterkunft.
Stayed 1 night in Feb 2018