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Reviews of The Imperial Torquay

4 out of 5
The Imperial Torquay
Park Hill Road, Torquay, England

Reviews

8.2

Very good

Rating 10 - Excellent. 449 out of 1003 reviews" "
Rating 8 - Good. 330 out of 1003 reviews" "
Rating 6 - Okay. 127 out of 1003 reviews" "
Rating 4 - Poor. 65 out of 1003 reviews" "
Rating 2 - Terrible. 32 out of 1003 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Alina on 16 Apr 2024
Dear Robert,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

Brett

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Alina on 16 Apr 2024
Dear Brett,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

Gemma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A luxurious stay at an affordable price. Being able to use the swimming pool, sauna & jacuzzi for free was a massive bonus
Stayed 2 nights in Apr 2024
Response from Alina on 16 Apr 2024
Dear Gemma,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service
Unfortunately the hotel is so huge and areas seem underused and feels as if it is not busy. It makes it feel cold and less welcoming. Obviously a restoration and development project is in the pipeline but meanwhile I think they should condense areas and make it feel cosier. The bar menu is poor.
Stayed 1 night in Apr 2024
Response from Alina on 16 Apr 2024
Dear Nancy,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely 3 night stay. The hotel is super convenient to walk into town plus some local attractions. The room was very spacious and the bar lounge area a nice place to relax in during the evening. One improvement would be the swimming pool arrangements. We experienced many occasions when there were swimmers doing lengths. All well and good, but they’d often frown and sigh when my daughter and I were just using the pool for some fun. Need to rope off an area so both can cohabitate happily
Stayed 3 nights in Apr 2024
Response from Alina on 16 Apr 2024
Dear Neil,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

6/10 Okay

Simon

Liked: Cleanliness, staff & service
Really needs updating both inside and out.
Stayed 2 nights in Apr 2024
Response from Alina on 16 Apr 2024
Dear Simon,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

4/10 Poor

Marlene

Travelled with family
Disliked: Staff & service, property conditions & facilities
GREAT LOCATION* It was a small problem at the check-in as I was placed in smaller rooms than the one I'd booked but the manager was good and sorted out the problem. The first night was perfect, the other 3 nights Dogs barked early morning and afternoon. Children running above my room. The rooms looked rather tired but clean.... No fridges in the room. Parking is very expensive £34 for the 4 nights.
Stayed 4 nights in Mar 2024
Response from Alina on 16 Apr 2024
Dear Marlene,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

2/10 Terrible

Tobias

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alina on 16 Apr 2024
Dear Tobias,Thank you so much for taking the time to review our hotel. We would have loved to know what we could have done better to improve your experience at The Imperial Hotel. We are continuously working hard to improve our customer service and we hope you would give us the opportunity to look after you during your next visit in Torbay.Kind regards,Customer Care Service

4/10 Poor

Kira

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alina on 16 Apr 2024
Dear Kira,Thank you so much for taking the time to review our hotel. We would have loved to know what we could have done better to improve your experience at The Imperial Hotel. We are continuously working hard to improve our customer service and we hope you would give us the opportunity to look after you during your next visit in Torbay.Kind regards,Customer Care Service

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Alina on 16 Apr 2024
Dear Kevin,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel.
Stayed 2 nights in Mar 2024
Response from Alina on 16 Apr 2024
Dear Chreyl,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

Dave

Lovely hotel inside outside looking ver tired apart from that had a great time
Stayed 2 nights in Mar 2024
Response from Alina on 16 Apr 2024
Dear Dave,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

Ana Isabel

Travelled with partner
Everything was clean and beautiful ❤️ Very nice 😊
Stayed 1 night in Mar 2024
Response from Alina on 16 Apr 2024
Dear Ana Isabel,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
The indoor pool was shut unable to use We had chosen this hotel because of leisure Facilities We were disappointed that this facility was closed
Stayed 2 nights in Mar 2024
Response from Alina on 16 Apr 2024
Dear Anthony,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

8/10 Good

Abigail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, beautiful views was lovely sitting in the bar area watching the sea. Staff were absolutely lovely, friendly and helpful. Gorgeous seating areas and feel to hotel. Rooms were a bit dated but added to the charm in a way. Pool was smaller than expected. Didn't expect to pay for parking on top of paying to stay which we think should be included. Overall lovely stay though and would stay again.
Stayed 1 night in Mar 2024
Response from Alina on 16 Apr 2024
Dear Abigail,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the warm welcome as you arrive,the seaviews are wonderful, you feel relaxed and comfortable. Dislike small bar. When functions are on ,cannot get to the bar.
Stayed 1 night in Mar 2024
Response from Alina on 16 Apr 2024
Dear Gary,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very helpful knowledgeable and have our ( the customer) best interests at heart. Special thanks to the housekeeping staff and the two ladies in the bar making food . Very polite and focused . Especially as the one lady wasent that old . Good level of maturity.
Stayed 2 nights in Mar 2024
Response from Alina on 16 Apr 2024
Dear Anthony,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alina on 16 Apr 2024
Dear William,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay
Stayed 3 nights in Mar 2024
Response from Alina on 16 Apr 2024
Dear Gail,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

8/10 Good

Louisa

Stayed 1 night in Mar 2024
Response from Alina on 16 Apr 2024
Dear Louisa,Thank you so much for taking the time to review our hotel. We would have loved to know what we could have done better to improve your experience at The Imperial Hotel. We are continuously working hard to improve our customer service and we hope you would give us the opportunity to look after you during your next visit in Torbay.Kind regards,Customer Care Service

6/10 Okay

Sara

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Fantastic views, clean bedroom , comfy good quality bedding, reasonable breakfast buffet. Poor infrastructure - scruffy, heating on timers, pool broken plus charge for parking!
Stayed 1 night in Mar 2024
Response from Alina on 16 Apr 2024
Dear Sara,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were more than helpful in all respects. Accommodation just what we needed - spectacular view across Torbay, comfortable bed, spacious bathroom. Room service (for our arrival lunch) was good, as was the afternoon tea. High quality in lots of small ways - all of which add up to a great stay, even for just one night.
Stayed 1 night in Mar 2024
Response from Alina on 16 Apr 2024
Dear Anne,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was spacoius and clean.
Stayed 1 night in Mar 2024
Response from Alina on 16 Apr 2024
Dear Marianne,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

8/10 Good

Sarah

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We upgraded to a suite and it was well worth it, such a lovely big space and a very big bed which was so comfortable. We did however have our dog with us and it did not stipulate on Expedia which rooms were dog friendly so we went ahead and booked a suite to be told on check in that dogs aren't allowed in the suites, this needs to be made clear on booking. Luckily they agreed that our dog could stay in the suite but I think that's only because we had upgraded to their Master Suite and it was my Husbands birthday. We ordered room service for our breakfast and it was adequate enough but wasn't amazing. The car parking is £8.50 a day or £18 a day if you want to park in the garage. (we opted for the cheaper option and it was fine - there were always plenty of spaces)
Stayed 2 nights in Mar 2024
Response from Alina on 12 Mar 2024
Dear Sarah,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Very good for me has being by self
Stayed 3 nights in Mar 2024
Response from Alina on 12 Mar 2024
Dear Roy,Thank you for the 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon

10/10 Excellent

Linda

Stayed 1 night in Mar 2024
Response from Alina on 16 Apr 2024
Dear Linda,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

8/10 Good

Debs

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff lovely and checkin easy. Great sized room but couldn’t go out on balcony because of maintenance. Room service limited and no menu in room. Very old fashioned tired hotel and definitely needs a revamp. My whole group for work stayed so not just my opinion. Room service quality was good. And room view incredible. Also the bed was comfy. Bathrooms look like something out of the 1980s
Stayed 1 night in Mar 2024
Response from Alina on 12 Mar 2024
Dear Debs,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 Excellent

Slawek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alina on 12 Mar 2024
Dear Slawek,Thank you for the 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable feel to the hotel. Lovely big room with sea view across the bay. Very convenient for walking down to the Marina and local Restaurant's.
Stayed 1 night in Mar 2024
Response from Alina on 12 Mar 2024
Dear Mark,Thank you for the 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon

10/10 Excellent

Gareth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel only 5 minutes walk from the harbour area. It's on the hill above the harbour, so there's an incline to get to it, but that means the views over Torquay are amazing. Staff were very nice and super helpful. Spa facilities are a little bit dated, but it looks like they are currently being updated. Breakfast buffet was amazing.. I'd definitely recommend this hotel.
Stayed 1 night in Mar 2024
Response from Alina on 12 Mar 2024
Dear Gareth,Thank you for the 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Very poor & rundown needs a good paint work on outside smelt damp in corridors very little staff & only 1 person serving in bar areas not impressed
Stayed 1 night in Feb 2024
Response from Alina on 12 Mar 2024
Dear David,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 Excellent

Pauline

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alina on 6 Feb 2024
Dear Pauline,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

Petra

Stayed 1 night in Jan 2024
Response from Alina on 16 Apr 2024
Dear Petra,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

david

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Break to Torquay
Excellent experience from arrival to departure - especially considering the price we paid. Will return for another short break.
Stayed 1 night in Jan 2024
Response from Alina on 23 Jan 2024
Dear David,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

ravi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel and location, friendly and helpful staff
Stayed 2 nights in Jan 2024
Response from Alina on 16 Jan 2024
Dear Ravi,Thank you for 10* review.We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon.Kind regards,Customer Care Service

10/10 Excellent

Maia

Stayed 1 night in Jan 2024
Response from Alina on 6 Feb 2024
Dear Maia,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

6/10 Okay

byron

Disliked: Room comfort
was upgraded which was nice , the room was large and had all the normal accessories. unfortunately i was ill and the first night i stayed on top of the bed but when i pulled the sheets back their was a stain and another part a brown faded area on the end of the sheet . i didn’t complain as was not really well enough i slept on the one sheet so didn’t get fully in bed. overall the positioning (views) were outstanding from the dining and lounge areas, and staff were very helpful.
Stayed 2 nights in Dec 2023
Response from Alina on 4 Jan 2024
Dear Guest thank you for your feedback and for staying with us at the imperial.

6/10 Okay

Anthony

Stayed 4 nights in Dec 2023
Response from Alina on 16 Jan 2024
Dear Anthony,Thank you so much for taking the time to review our hotel.We would have loved to know what we could have done better to improve your experience at The Imperial Hotel. We are continuously working hard to improve our customer service and we hope you would give us the opportunity to look after you during your next visit in Torbay.Kind regards,Customer Care Service

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Old fashioned charm
Old fashioned hotel with charm, but a little faded. Helpful staff, good food, room was too warm, but staff were quick to get maintenance to switch off radiator.
Stayed 2 nights in Dec 2023
Response from Alina on 4 Jan 2024
Dear Guest thank you for your feedback and for staying with us at the imperial.

6/10 Okay

Tim

Liked: Cleanliness, staff & service, amenities
There were distinct areas in the Hotel where the heating was not working. Walking through the final door before we got to our room the contrast was very clear. We needed to get a portable heater installed which worked but should not have been necessary.
Stayed 2 nights in Dec 2023
Response from Alina on 4 Jan 2024
Dear Guest thank you for your feedback and for staying with us at the imperial.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

6/10 Okay

Jeremy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Great location overlooking Torbay, but disappointed to be told on arrival that the Spa was shut... why not tell me when I booked? Bedrooms were cold with central heating only on a couple of hours a day so extra heaters were provided. No doubt the place is better in season.
Stayed 3 nights in Dec 2023
Response from Reservations team on 19 Dec 2023
Dear guest we are sorry about the spa being closed it was out of our control . Thank you for your kind feedback, we really do appreciate you staying with us

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
the stay was excellent could not fault it
Stayed 1 night in Dec 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a one night’s stay whilst visiting family in the ate.
Stayed 1 night in Dec 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Very good stay Food in the restaurant was excellent Good breakfast Clean room
Stayed 2 nights in Dec 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay for a work event
Lovely hotel. Room was very pleasant and clean, yes some of the furniture was a little dated but I didn’t mind that. The shower was hot and powerful and I had a good sleep in the comfy bed. I used the pool when i arrived and this was nice and warm although i got lost trying to find it! The only thing I could comment on was not having a plug near the bed to charge my phone. We had dinner for 10 of us in the restaurant and the food was really good, waiters were absolutely lovely and nothing was too much trouble.
Stayed 1 night in Dec 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay
Super stay as before. Clean and tidy room with a super view. Staff are really helpful and attentive. Really enjoyed the spa treatment. Good value will certainly stay again.
Stayed 1 night in Dec 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel I’ve stayed in for years
Absolutely stunning hotel, couldn’t believe the size and facilities of the room, the view was also beautiful. Took our 2 month baby with us and the staff bought a couple extra heaters incase the room didn’t heat up quick enough for the baby (we didn’t request this, he was just that thoughtful!). Couldn’t compliment this place enough. We’ve recommended it to everyone we know and we will be back
Stayed 1 night in Nov 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting, friendly staff, can’t wait to return and hopefully the spa pool will be back in action
Stayed 2 nights in Nov 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us