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Reviews of Crowne Plaza Plymouth, an IHG Hotel

4 out of 5
Crowne Plaza Plymouth, an IHG Hotel
Armada Way, Plymouth, England

Reviews

8.4

Very good

Rating 10 - Excellent. 481 out of 1003 reviews" "
Rating 8 - Good. 347 out of 1003 reviews" "
Rating 6 - Okay. 89 out of 1003 reviews" "
Rating 4 - Poor. 52 out of 1003 reviews" "
Rating 2 - Terrible. 34 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Administrator on 1 May 2024
Dear David, Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back. Best regards, Lois Poole

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for visiting the area. Nice restaurant with very good breakfast.
Stayed 4 nights in Apr 2024
Response from Hotel Administrator on 1 May 2024
Dear Susan, Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back. Best regards, Lois Poole

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great , especially Michael in the lounge .
Stayed 2 nights in Apr 2024
Response from Hotel Administrator on 22 Apr 2024
Dear Michael, Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back. Best regards, Lois Poole

10/10 Excellent

Geoffrey

Stayed 1 night in Apr 2024
Response from Hotel Administrator on 30 Apr 2024
Dear Geoffrey,Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back.Best regards,Lois Poole

10/10 Excellent

YOKO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you very much. I enjoy my travel to Plymouth.
Stayed 2 nights in Apr 2024
Response from Hotel Administrator on 8 Apr 2024
Dear Yoko,Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back.Best regards,Lois Poole

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Administrator on 4 Apr 2024
Dear Steve, Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back. Best regards, Lois Poole

8/10 Good

Elizabeth

Travelled with partner
Liked: Property conditions & facilities
Very friendly staff, the breakfast had a great choice of food, rooms very clean and bed very comfortable.
Stayed 2 nights in Mar 2024
Response from Hotel Administrator on 2 Apr 2024
Dear Elizabeth, Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back. Best regards, Lois Poole

8/10 Good

Susan

Travelled with family
All ok. Nothing to really dislike.
Stayed 1 night in Mar 2024
Response from MJ on 14 Mar 2024
Dear Susan,Thank you for your review. Hope to welcome you back again soon.Sincerely,Marcin JurczakGeneral Manager

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Administrator on 28 Feb 2024
Dear Kay, Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back. Best regards, Lois Poole

8/10 Good

Paul, Minehead

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great meal at Marco Pierre restaurant in the hotel and wonderful swimming pool
Stayed 3 nights in Feb 2024
Response from Hotel Administrator on 20 Feb 2024
Dear Paul,Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back.Best regards,Lois Poole

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy hotel near the Hoe with added benefit of pool and sauna only complaint would be our room on 10th floor was very noisy from the restaurant above late in evening and early breakfast.
Stayed 1 night in Feb 2024
Response from Hotel Administrator on 19 Feb 2024
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Richard

Stayed 3 nights in Feb 2024
Response from Hotel Administrator on 26 Mar 2024
Dear Richard, Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back. Best regards, Lois Poole

8/10 Good

H R M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room with lots of facilities.
Stayed 1 night in Feb 2024
Response from Hotel Administrator on 12 Feb 2024
Thank you for choosing Crowne Plaza Plymouth for your recent stay. We greatly appreciate your feedback as it helps us improve our services. Your positive comments about our team, amenities, and hospitality are truly valued. We look forward to welcoming you back for another memorable stay. Many thanks, Lois Poole

10/10 Excellent

Rob

Stayed 1 night in Feb 2024
Response from Hotel Administrator on 7 Feb 2024
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleaniness was excellent. The food at the Gala Dinner was not very inspiring and I cannot remember leaving food on the plate
Stayed 1 night in Feb 2024
Response from Hotel Administrator on 5 Feb 2024
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 Excellent

Claire

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room - exceptionally clean and comfortable, staff are very friendly and very helpful. Lovely swimming pool. Will definitely return
Stayed 1 night in Feb 2024
Response from Hotel Administrator on 5 Feb 2024
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

4/10 Poor

RODNEY

Stayed 1 night in Feb 2024
Response from Hotel Administrator on 5 Feb 2024
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 Excellent

Faye

Stayed 1 night in Feb 2024
Response from Hotel Administrator on 5 Feb 2024
Thank you for your feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 Excellent

Nola

Stayed 1 night in Feb 2024
Response from Hotel Administrator on 5 Feb 2024
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 Excellent

Steve, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
a fantastic place to stay
Stayed 2 nights in Jan 2024
Response from Hotel Administrator on 5 Feb 2024
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Administrator on 5 Feb 2024
Thank you for your feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

4/10 Poor

Glen

Stayed 1 night in Jan 2024
Response from Hotel Administrator on 5 Feb 2024
Hi Glen, We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

8/10 Good

J

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Administrator on 18 Jan 2024
I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Stayed 1 night in Jan 2024
Response from Hotel Administrator on 16 Jan 2024
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Administrator on 16 Jan 2024
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 Excellent

Paul

Stayed 1 night in Jan 2024
Response from Hotel Administrator on 16 Jan 2024
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Some improvements needed.
I have stayed at the Plaza many times, but recently noticed a steady decline on what you get in return for your money. Long lines at check in, I was 16th in line. Staff working hard to combat this. Premium room spacious, but very worn. stained carpets, stained towels, no robes/slippers or additional amenities in room. (We had them 4weeks ago) great king size bed, very comfortable, the room just felt like it needed a deep clean. Poor premium lounge big difference noticed since our last visit, very busy limited seating, a bigger space is needed for the amount of people wanting to access it at peak times (the limited hours alcohol is available) some people were unable to find seats and left. Breakfast items not restocked when running low, not a bad selection when all items are available. However all staff are polite friendly and welcoming. location is ideal for the Barbican, the Hoe, and the city centre. Parking is tight, the overflow is a little better. There are hotels half the price in this area, offering the same standards, Plaza needs to stop cutting back on amenities and staffing if it wants to keep it’s premium prices.
Stayed 1 night in Jan 2024
Response from Hotel administrator on 12 Jan 2024
I would like to apologise for not meeting your expectations for the duration of your stay. Your comments have been passed onto our Housekeeping Manager so the necessary actions can be carried out accordingly. We look forward to welcoming you again as we hope to show you that your unsatisfactory stay was an exception. Many thanks, Lois Poole

8/10 Good

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Administrator on 12 Jan 2024
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Crowne plaza
The location of the hotel is excellent directly overlooking Plymouth Hoe. The room itself was huge and the bed was enormous. The bathroom however was very disappointing- it was tiny and to get into the shower you had to climb over the toilet.
Stayed 1 night in Dec 2023
Response from Hotel administrator on 12 Jan 2024
I would like to apologise for not meeting your expectations for the duration of your stay. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Administrator on 2 Jan 2024
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

6/10 Okay

m

Stayed 1 night in Dec 2023
Response from Hotel Administrator on 2 Jan 2024
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Luke Grimwood, Operations Manager on 25 Dec 2023
Hi Andrew,Thank you for the 10-star rating! We appreciate your positive feedback and are thrilled to hear you had a great experience. We look forward to welcoming you back soon.Best Regards

10/10 Excellent

Wendy

Stayed 1 night in Dec 2023
Response from Hotel Administrator on 5 Feb 2024
Thank you for your feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price of the carpark was expensive considering you was a hotel guest
Stayed 1 night in Dec 2023
Response from Hotel Administrator on 18 Dec 2023
Hi Sarah, Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 Excellent

Adrian

Stayed 2 nights in Nov 2023
Response from Hotel Administrator on 11 Dec 2023
Thank you for your feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally recommend
Everything was amazing! Parking on site, slick check in, fabulous facilities and breakfast
Stayed 1 night in Dec 2023
Response from Hotel Administrator on 11 Dec 2023
Hi Susan, Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

8/10 Good

Linda

Stayed 1 night in Dec 2023
Response from Hotel Administrator on 8 Dec 2023
Thank you for your feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

8/10 Good

Lois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Hotel Administrator on 5 Dec 2023
Hi Lois, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Plymouth trip
Service was very good. Bathroom in room was looking tired with broken sink surround. Shower was cramped and leaking from connections. Breakfast was excellent. Car park was very cramped. One of the lifts was out of order during stay putting pressure on other lifts at busy times.
Stayed 1 night in Dec 2023
Response from Hotel Administrator on 5 Dec 2023
Hi Mark, Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 Excellent

nathan

Stayed 1 night in Dec 2023
Response from Hotel Administrator on 5 Dec 2023
Hi Nathan, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

8/10 Good

Sylvia

Business traveller
Liked: Staff & service, amenities
Nice view, and staff are friendly. Food is nice, but didn't stand out as exceptional. The rooms are quite tired looking, and could do with a revamp - e.g. the desk was split on top, the shower/bath was functional but reminded me more of a student house than a 4-star hotel, and the shower gel was empty. Although check out is at 11am, the cleaner came into my room before 8am when I was in the shower. A pleasant stay, but I'm in no rush to return.
Stayed 1 night in Dec 2023
Response from Hotel Administrator on 8 Dec 2023
Hi Syliva, I would like to apologise for not meeting your expectations for the duration of your stay. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

2/10 Terrible

Chris

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Freezing cold room. Shocking customer service
Freezing cold room. No sleep. No offer of refund. Appalling customer service having selected an expensive hotel to get some sleep!
Stayed 1 night in Nov 2023
Response from Lois Poole on 1 Dec 2023
Hi Chris, We apologize if your rooms temperature and our customer service fell short of your expectations. We did make efforts to assist and address your concerns. Your feedback is valuable, and we aim to improve your experience in the future.

8/10 Good

Clive

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel. But needs more staff.
Nice hotel in very good location in Plymouth. Rooms nice. Beds comfortable. Bathroom very small but adequate. The stay was let down by the shambles at breakfast! Obviously understaffed and those working very stressed at the pressure being put on them. Food constantly running out on the self service breakfast bar. Had to wait ages for bacon and never got any mushrooms. Long queues for everything. Great shame because everything else was great except for one very rude barman who didn’t like giving us extra t-bags for our room!
Stayed 1 night in Nov 2023
Response from Hotel Administrator on 1 Dec 2023
Hi Clive, Thank you for your comments and feedback. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 Excellent

Grahame

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here, we live in Looe but great for a night out and not worrying about how has to drive. Coincidentally the same room both times. Comfy beds, great view of the Hoe. Staff attentive and helpful. Will be back again
Stayed 1 night in Nov 2023
Response from Hotel Administrator on 29 Nov 2023
Hi Grahame, Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great room although bathroom a little tired. Only issue was car parking. Tight for bigger cars and really busy so not reliable to easily get space particularly if a function is on
Stayed 2 nights in Nov 2023
Response from Hotel Administrator on 29 Nov 2023
Hi Steve, Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel on the edge of the shopping area as well as well situated for the Barbican.
Stayed 1 night in Nov 2023
Response from Hotel Administrator on 4 Dec 2023
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 Excellent

Davina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in a good location for everything, once you have parked your car you can walk anywhere. The hotel staff were very friendly and polite. Excellent view, very relaxing stay
Stayed 1 night in Nov 2023
Response from Hotel Administrator on 21 Nov 2023
Hi Davina, Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Administrator on 20 Nov 2023
Hi David, Thank you for your feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 Excellent

alan

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Hotel Administrator on 20 Nov 2023
Hi Alan, Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
excellent
Stayed 1 night in Nov 2023
Response from Hotel Administrator on 20 Nov 2023
Hi Jane, Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole