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"This is a world class 5 star resort with guest services second to none. They are very accommodating and will go above and beyond for you. The resort and grounds are immaculate. Magnificent views of Zambezi and can see the spray from the falls. We stayed here for three weeks and I would highly recommend it. Sharon and her whole team at guest services were spectacular and always went the extra mile to ensure we had a comfortable stay. Trinity and his team at the front desk are very accommodating....

"Great service from start to finish. Great atmosphere. Would highly recommend. We would return there no question. Easy walk to town or the falls"

" Nice big room, well equipped, very friendly staff."

"Large well maintained grounds. Reception Staff was very attentive. Joseph was especially kind and helpful. Room was small but offered great views Ann was comfortable for two. Lee, dining room host was wonderful. Shuttle service was a bonus to get to and from various locations. Victor from Heritage booked several activities and cabs for us. He was always available to assist. On-site dining was excellent with breakfast buffet included with our booking level. Highly recommend this place. "

"Excellent service"

"We had a one night stay when our travel plans changed, I wish we had more time!! "

"It is not what is advertised, leaking and falling ceilings, mouldy bathrooms, dirty, smelt weird and don't know how this can be classified as a 3 star hotel.... cancelled our booking immediately and owner/management was completely unhelpful and trick you with false information. Disappointing and felt unsafe."

"The most peaceful and relaxing place to stay "

"the place serves the purpose.."

"Very pleasant accommodation with very friendly stay"