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Reviews of Hyatt Place Des Moines/Downtown

3 out of 5
Hyatt Place Des Moines/Downtown
418 6th Avenue, Des Moines, IA

Reviews

8.0

Very good

Rating 10 - Excellent. 438 out of 1005 reviews" "
Rating 8 - Good. 266 out of 1005 reviews" "
Rating 6 - Okay. 160 out of 1005 reviews" "
Rating 4 - Poor. 79 out of 1005 reviews" "
Rating 2 - Terrible. 62 out of 1005 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Shruti

Liked: Cleanliness, staff & service
The staff were great and the location downtown was good but given how much I paid, and the expedia entry saying parking available, I didn’t then expect to pay $30 a night for parking! Also would be good if truely dairy free creamers at least were made available or margarine. It’s no use having breakfast included if you can’t really have breakfast!
Stayed 2 nights in May 2024

10/10 Excellent

karee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The check in was very easy! Parking $30 a day but you can easily find parking on the street. The elevator went down soon after check in but they were fast and it didn’t take long for them to get it fixed! There are so many restaurants and things to do around the hotel. So you literally just can park and walk around the city! Location is great!!!
Stayed 2 nights in May 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for downtown access.
Stayed 2 nights in May 2024

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in May 2024

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely look for a Hyatt whenever I travel. Very satisfied!
Stayed 1 night in May 2024

10/10 Excellent

Dwana

Liked: Cleanliness, staff & service, property conditions & facilities
No microwave and no daily housekeeping
Stayed 2 nights in May 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in May 2024

4/10 Poor

Joanna

Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Marilyn

Travelled with group
Disliked: Staff & service
Property showing "wear and tear". Front desk is not always staffed and the front doors do not open until a certain time === if you go outside and want to get back into the lobby, good luck! Also, they don't make it clear that you should not turn in your room key if your car is in the garage (when checking out) as you won't get out of the parking garage. Probably wouldn't stay there again.
Stayed 1 night in May 2024

4/10 Poor

Ashlee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Alexis, Iowa Coty

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Check in was super easy and parking is just across the street. The only thing I would change is our room didn’t have a microwave.
Stayed 1 night in Apr 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and in a convenient location. Overall, the hotel is in decent shape, though the rooms could use a bit of an update. Just normal wear and tear. Nothing to be concerned about. Most of the places nearby close early so late night options are few. You can access the Skywalk from the second floor which was nice. Overall, a nice stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Matt

Business traveller
Liked: Cleanliness, staff & service, amenities
The front desk staff and morning cook were great and very helpful. Hotel is a little dated and could use a facelift but overall well kept and clean.
Stayed 2 nights in Mar 2024

8/10 Good

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Dave

Business traveller
Liked: Cleanliness
Could use some updating
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay here, I enjoyed it. The rooms are nice and spacious, parking is across the street for and additional $18. It was an easy walk to Wells Fargo Arena for a concert! I'll stay here again for sure!
Stayed 1 night in Mar 2024

8/10 Good

Lori

Travelled with partner
Rooms were clean bed was comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The downtown skywalk system was very convenient and made it easy to walk to the Iowa convention center/Wells Fargo Arena
Stayed 1 night in Mar 2024

10/10 Excellent

Gary, Edmond

Liked: Cleanliness, staff & service, property conditions & facilities
Good property. Nice breakfast.
Stayed 1 night in Mar 2024

8/10 Good

Valerie

Stayed 2 nights in Mar 2024

10/10 Excellent

Tom

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized room
Stayed 2 nights in Mar 2024

8/10 Good

Benjamin, Plattsmouth

Travelled with partner
Liked: Cleanliness, staff & service
Although the garage was close by, the Skywalk is a one way from hotel to garage. Breakfast was decent
Stayed 2 nights in Mar 2024

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Clint

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy with skyway
Stayed 1 night in Jan 2024

10/10 Excellent

Molly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Nice room. Enjoyable breakfast. Only downfalls were that the water in the shower didn't get too warm. Warm enough, but could have been warmer. Otherwise, great stay.
Stayed 1 night in Mar 2024

6/10 Okay

Jamie Lyn

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Feels dated, not the cleanest property, but the staff was friendly and accommodating and the location is good.
Stayed 2 nights in Mar 2024

4/10 Poor

Ray

Travelled with family, Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Was old food in the fridge, previous guests underwear in the drawer,, toilet wasn’t clean,, Luke warm shower on final morning,, Staff were friendly and helpful,,
Stayed 2 nights in Mar 2024

10/10 Excellent

robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just sent a month traveling with my wife around country. My wife has mobility issues. This was the best hotel for her. The keys were spacious room for her to maneuver her cart and low bed height, she has short legs and a bum shoulder. Front deak and hospitality people were amazing and super helpful.
Stayed 1 night in Mar 2024

6/10 Okay

Brittany

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

2/10 Terrible

Cortez

Stayed 1 night in Feb 2024

10/10 Excellent

Edith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room. Definitely will stay here again.
Stayed 1 night in Feb 2024

10/10 Excellent

Elyricka

Stayed 1 night in Feb 2024

4/10 Poor

Skylar

Travelled with family
Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Jim

Stayed 1 night in Feb 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities
It was an impromptu trip. I enjoyed my stay the first time, so it was a give in to stay there again. Breakfast was good, service was good, and the woman working the kitchen area was AWESOME!
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay!!!
Everything excellent!!!
Stayed 2 nights in Feb 2024

6/10 Okay

Mark

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Didn’t live up to a Hyatt standard
When we arrived, we were told the elevator didn’t work and would have to wait about 25 minutes, our room was on the 8th floor and had lots to carry. I was confused because there are 4 elevators. After about 35 minutes, that took us around the building and took us up another elevator. Throughout our 4 day stay, there were many notes about the elevator not working. The pool was inaccessible, as it needed to be cleaned, from what I heard from another guest. They do have parking, but extremely limited. 1 out of 2 treadmills didn’t work.
Stayed 4 nights in Feb 2024

2/10 Terrible

Darin

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Terrence

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like is it took forever for the water to get hot in our room . We were on the eighth floor. The rest of the property is great including the breakfast. Staff is great. Room is clean. The hallway is clean and smells good. The heat and air is quiet. The elevators are clean and fast.
Stayed 2 nights in Feb 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Some of the other guests were noisy, but that in on the hotel. Downtown, conveniently, located And easy to get to.
Stayed 1 night in Feb 2024

10/10 Excellent

Barbara

Stayed 1 night in Feb 2024

10/10 Excellent

Joseph

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly at the counter and ease of getting in and iut plus the rooms were very large and comfortable
Stayed 1 night in Feb 2024

8/10 Good

Luis

Stayed 2 nights in Feb 2024

10/10 Excellent

Carson

Liked: Cleanliness, staff & service, property conditions & facilities
We liked the breakfast and the quality of the room. There was noise from the street but that is expected in a city. Parking was inconvenient but not bad.
Stayed 1 night in Feb 2024

6/10 Okay

Steve

Stayed 1 night in Feb 2024

2/10 Terrible

alysse

Stayed 2 nights in Feb 2024

8/10 Good

CARLOS

Stayed 4 nights in Feb 2024