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Reviews of Home2 Suites by Hilton Des Moines at Drake University

3 out of 5
Home2 Suites by Hilton Des Moines at Drake University
2650 University Ave., Des Moines, IA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 469 out of 603 reviews" "
Rating 8 - Good. 90 out of 603 reviews" "
Rating 6 - Okay. 22 out of 603 reviews" "
Rating 4 - Poor. 14 out of 603 reviews" "
Rating 2 - Terrible. 8 out of 603 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard, Stoddard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, modern, friendly and secure.
Stayed 6 nights in May 2024
Response from David on 9 May 2024
Thank you for taking the time to leave our property a review. We are glad to see that you enjoyed your stay with us, and we hope to see you again soon!

8/10 Good

Yesenia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay but would advise to ensure dishes are well washed. I had to rewash the forks.
Stayed 2 nights in Apr 2024
Response from David on 7 May 2024
Thank you for taking the time to leave our property a review. We are glad you enjoyed your stay with us, and we will look into the issue mentioned as well. We hope you have a great day, and we look forward to seeing you again!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from David on 5 May 2024
Thank you for taking the time to leave our property a review. We are glad to hear that you enjoyed your stay with us, and we hope to see you again soon!

10/10 Excellent

Michael, Colorado Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across from Drake University. staff is friendly and provided good service.
Stayed 8 nights in Apr 2024
Response from David on 1 May 2024
Thank you for taking the time to leave our property a review. We are glad to see that you enjoyed your stay with us, and we hope to see you again soon!

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the safety of the facility. You have to use your room card to select a floor in the elevator.
Stayed 1 night in Apr 2024
Response from David on 24 Apr 2024
Thank you for taking the time to leave our property a review. We are glad that you enjoyed your recent stay with us, and we hope to see you again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding and friendly staff
Stayed 3 nights in Mar 2024
Response from David on 24 Apr 2024
Thank you for taking the time to leave our property a review. We are glad that you enjoyed your recent stay with us, and we hope to see you again soon!

10/10 Excellent

Aubrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2024
Response from David on 24 Apr 2024
Thank you for taking the time to leave our property a review. We are glad that you enjoyed your recent stay with us, and we hope to see you again soon!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay at this hotel — so close to Drake, and the room is always fantastic. So nice to have a little kitchen.
Stayed 1 night in Apr 2024
Response from David on 18 Apr 2024
Thank you for taking the time to leave our property a review. We are glad to see that you enjoyed your stay with us, and we hope to see you again soon!

10/10 Excellent

Daniel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very easy to check in and out. Nice breakfast selection
Stayed 2 nights in Apr 2024
Response from David on 18 Apr 2024
Thank you for taking the time to leave our property a review. We are glad to see that you enjoyed your stay with us, and we hope to see you again soon!

10/10 Excellent

Luann

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean - convenient - great Continental breakfast!
Stayed 1 night in Apr 2024
Response from David on 17 Apr 2024
Thank you for taking the time to leave our property a review. We are glad to see that you enjoyed your stay with us, and we hope to see you again soon!

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
The property was outstanding. Great service and everything was very easy to use.
Stayed 1 night in Apr 2024
Response from David on 17 Apr 2024
Thank you for taking the time to leave our property a review. We are glad to see that you enjoyed your stay with us, and we hope to see you again soon!

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have family in Des Moines and this is my favorite hotel to stay while I am visiting. I love the little kitchen and living room set up and the Drake neighborhood is really nice and walkable.
Stayed 1 night in Apr 2024
Response from David on 5 Apr 2024
Thank you for taking the time to leave our property a review. We are glad to see that you enjoyed your stay with us, and we hope to see you again soon!

6/10 Okay

alfred

Stayed 1 night in Mar 2024
Response from David on 19 Apr 2024
Thank you for taking the time to leave our property a review. We are sorry to see that your stay was not up to your expectations. If you would be willing to share what specifically went wrong so we can look into it, we would greatly appreciate it. We hope to hear from you soon!

10/10 Excellent

Mark

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
The property it self is beautiful. I would stay here again. There are 2-3 restaurants walking distance from the property, but nothing more.
Stayed 1 night in Mar 2024
Response from David on 31 Mar 2024
Thank you for taking the time to leave our property a review. We are glad to see that you enjoyed your stay with us, and we hope to see you again soon!

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so accommodating to me and my family. We stayed there for a Drake tour for my son but my daughter wanted to swim in the pool but because the tour ended at noon normally we would have to check out. Gina and her team allowed us to check out late and my daughter was able to swim for about for 20 minutes before we had to check out and hit the road. Thanks so much
Stayed 1 night in Mar 2024
Response from David on 31 Mar 2024
Thank you for taking the time to leave our property a review. We are glad to see that you enjoyed your stay with us, and we hope to see you again soon!

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is right across the street from Drake University, so it was an excellent place to stay while we visited campus.
Stayed 3 nights in Mar 2024
Response from David on 10 Apr 2024
Thank you for taking the time to leave our property a review. We are glad to see that you enjoyed your stay with us, and we hope to see you again soon!

10/10 Excellent

Allison

Business traveller
I really needed a good rest. The room was comfortable and clean. I loved the bed and got the rest I needed.
Stayed 2 nights in Mar 2024
Response from David on 24 Mar 2024
Thank you for taking the time to leave our property a review. We are glad that you enjoyed your stay with us, and we hope to see you again soon!

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to Drake University. It was 3 blocks from the place I was seeing a show at.
Stayed 1 night in Mar 2024
Response from David on 24 Mar 2024
Thank you for taking the time to leave our property a review. We are glad that you enjoyed your stay with us, and we hope to see you again soon!

10/10 Excellent

rosa

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient to downtown. several dining options nearby.
Stayed 1 night in Mar 2024
Response from David on 17 Mar 2024
Thank you for taking the time to leave our property a review. We are glad to see that you enjoyed your stay with us, and we hope to see you again!

10/10 Excellent

Jeffery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staaf and good breakfast
Stayed 2 nights in Mar 2024
Response from David on 17 Mar 2024
Thank you for taking the time to leave our property a review. We are glad to see that you enjoyed your stay with us, and we hope to see you again!

2/10 Terrible

Ronald

It was like staying at a dog pound and I love dogs! Room next to us had 3 huge dogs, the other side had 2 and down a few rooms on the opposite side of hall each had a dog. It continued for hours until we called at 10;30 and we were told we had to move if we wanted. We did and the next morning we woke up to a dog barking across the hall. I love dogs but a little bit needs to be done. Maybe only one floor for dogs? In our room the couch was also ripped from scratching and chewing.
Stayed 1 night in Mar 2024
Response from David on 17 Mar 2024
Thank you for leaving our property a review. We are sorry to see that your stay was not up to our normal standard and will work towards improving it. Please have a great rest of your day!

10/10 Excellent

Daryl, Sioux City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and and safe
Stayed 2 nights in Mar 2024
Response from David on 8 Mar 2024
Thank you for taking the time to leave our property a review. We are glad to see that you enjoyed your stay with us, and we hope to see you again soon!

8/10 Good

Stan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was within walking distance
Stayed 1 night in Feb 2024
Response from David on 3 Mar 2024
Thank you for taking the time to leave our property a review. We are glad to see you enjoyed your stay with us, and we hope to see you again soon!

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from David on 8 Mar 2024
Thank you for taking the time to leave our property a review. We are glad to see that you enjoyed your stay with us, and we hope to see you again soon!

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from David on 3 Mar 2024
Thank you for taking the time to leave our property a review. We are glad to see you enjoyed your stay with us, and we hope to see you again soon!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from David on 24 Feb 2024
Thank you for taking the time to leave our property a review. We are glad you enjoyed your stay with us, and we hope to see you again!

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Hotel
Checkin was smooth. Hotel is clean and comfortable. Pet friendly, which is fine, but a poor dog across the hall from us was crying on and off for 2 hours around 8pm. Upon check out the desk manager was unfriendly and rude and couldn’t print me a receipt. Otherwise, nice stay.
Stayed 2 nights in Feb 2024
Response from David on 15 Feb 2024
Thank you for taking the time to leave our property a review. We are glad that you enjoyed the majority of your stay, and we will look into the issues mentioned above as well. We hope you have a great day!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite Brand
Amenities are excellent. Good breakfast, very comfortable bed, smart tv, great gym.
Stayed 2 nights in Feb 2024
Response from David on 15 Feb 2024
Thank you for taking the time to leave our property a review. We are glad to see that you enjoyed your stay with us, and we hope to see you again!

10/10 Excellent

Elsie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great . Staff was friendly and professional.
Stayed 1 night in Jan 2024
Response from David on 15 Feb 2024
Thank you for taking the time to leave our property a review. We are glad to see that you enjoyed your stay with us, and we hope to see you again!

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area. We were disappointed in having reserved a king room then they had none available due to overselling. We were downsized to a queen and charged the same. We could hear our neighbors through the walls partying and doing other 'activities'. Was a bit disturbing.
Stayed 1 night in Jan 2024
Response from David on 15 Feb 2024
Thank you for taking the time to leave our property a review. We are glad to see that you enjoyed your stay mostly, but will look into the issues mentioned above, and apologize for any inconvenience. We hope you have a great day!

8/10 Good

Tina

Stayed 1 night in Jan 2024
Response from David on 15 Feb 2024
Thank you for taking the time to leave our property a review. We are glad to see that you enjoyed your stay with us, and we hope to see you again!

10/10 Excellent

Damasio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick college visit to Des Moines
Very convenient location. Breakfast options were great. The room was comfortable and the staff was pleasant.
Stayed 2 nights in Jan 2024
Response from David on 15 Feb 2024
Thank you for taking the time to leave our property a review. We are glad to see that you enjoyed your stay with us, and we hope to see you again!

6/10 Okay

Josh

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Hotel seemed just a little understaffed. Overall clean but hallways seemed like they dont get staff walking them every day. (Little bits of wrapper mid hallway there at 1pm the day of check in still there at 10am check out). Polite service that took care of the tv system not working in the room with a transfer of room.
Stayed 1 night in Jan 2024
Response from David on 15 Feb 2024
Thank you for taking the time to leave our property a review. We are sorry for the issues you had faced during your stay with us, and we will look into those to ensure they are resolved. We hope you have a great day!

8/10 Good

JAVIER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a greatnolacr to stay
It is an excellent hotel with very nice amenities and superior customer service for business, family on solo plans
Stayed 4 nights in Jan 2024
Response from David on 15 Feb 2024
Thank you for taking the time to leave our property a review. We are glad to see that you enjoyed your stay with us, and we hope to see you again!

10/10 Excellent

Songyoung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from David on 15 Feb 2024
Thank you for taking the time to leave our property a review. We are glad to see that you enjoyed your stay with us, and we hope to see you again!

10/10 Excellent

Jerome

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from David on 15 Feb 2024
Thank you for taking the time to leave our property a review. We are glad to see that you enjoyed your stay with us, and we hope to see you again!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new hotel
Nice, clean hotel next to Drake University. No major complaints and good value.
Stayed 4 nights in Dec 2023
Response from David on 15 Feb 2024
Thank you for taking the time to leave our property a review. We are glad to see that you enjoyed your stay with us, and we hope to see you again!

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from David on 15 Feb 2024
Thank you for taking the time to leave our property a review. We are glad to see that you enjoyed your stay with us, and we hope to see you again!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from David on 15 Feb 2024
Thank you for taking the time to leave our property a review. We are glad to see that you enjoyed your stay with us, and we hope to see you again!

10/10 Excellent

Josh, Iowa City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from David on 15 Feb 2024
Thank you for taking the time to leave our property a review. We are glad to see that you enjoyed your stay with us, and we hope to see you again!

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from David on 15 Feb 2024
Thank you for taking the time to leave our property a review. We are glad to see that you enjoyed your stay with us, and we hope to see you again!

8/10 Good

Jennifer

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms!
Stayed 1 night in Dec 2023
Response from David on 15 Feb 2024
Thank you for taking the time to leave our property a review. We are glad to see that you enjoyed your stay with us, and we hope to see you again!

6/10 Okay

Diane

Travelled with family
Liked: Room comfort
Declining
I have been staying at this hotel every few months since it opened. I have a college student who rooms close to the hotel. When it first opened it was very clean and well kept. The staff was professional and made certain that everything was tended to. My last few stays have been lacking. The desk staff are clearly uninterested in their job. The rooms have been so-so as far as upkeep. Broken blinds, malfunctioning TV, very drafty, etc. Before this hotel opened i stayed at some of the downtown hotels. They are very nice hotels for the same price. I am considering returning to one of them.
Stayed 1 night in Nov 2023

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay, definitely somewhere I would stay again. Like that it is centrally located to several places.
Stayed 4 nights in Dec 2023

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the safety of having to put your key card in at elevator. It was very clean and quiet; however-i DID NOT like that once in the room I had to insert my card for the kitchen light to come on and if I wanted it to stay on it had to be left inserted. This would have been a REAL issue if I had been in a hurry to leave the room for something as my card would have been in the light!
Stayed 1 night in Dec 2023

6/10 Okay

Leslie

Business traveller
Liked: Amenities
Disliked: Cleanliness
Initially, I felt the property was good. The biggest problem is the housekeeping was not available but “every other day”. This was not explained at check-in or in anything I read on line. But when they didn’t come the second day either it was upsetting. To be fair the location is close to Drake University and walking distance to the local hospital (which is why I was there) Breakfast was good, there is a gym and the staff was kind. They brought towels up that night but there is nothing like coming into a clean room after a long day which was definitely not the case. I will be back in the area soon and know, I will not stay there again.
Stayed 3 nights in Dec 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel. limited parking.
Stayed 1 night in Dec 2023

10/10 Excellent

Allyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Stay
Stay was great from check-in to check-out. Staff was friendly and very helpful; room was clean, in great condition, and comfortable; common areas were clean and modern; breakfast was very good; parking was ample and well lit. I have no complaints whatsoever and will stay there again if in the area.
Stayed 3 nights in Dec 2023

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Different
Alot of kids running around and people stomping and yelling above us no sleep
Stayed 1 night in Dec 2023
Response from General Manager on 12 Dec 2023
We are sorry that the actions of other guests did not allow you to enjoy your stay. We work to offer the best stay experience for all our guests and hope that in the future we'll have an opportunity to host you again.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023