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Reviews of Hilton Des Moines Downtown

3.5 out of 5
Hilton Des Moines Downtown
435 Park Street, Des Moines, IA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 551 out of 803 reviews" "
Rating 8 - Good. 140 out of 803 reviews" "
Rating 6 - Okay. 62 out of 803 reviews" "
Rating 4 - Poor. 28 out of 803 reviews" "
Rating 2 - Terrible. 22 out of 803 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kelsie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to the Fall Out Boy concert in April and I loved how it was an easy walk to the venue and back to the hotel.
Stayed 1 night in Apr 2024
Response from Riann on 8 May 2024
Thank you for choosing to stay with us! We look forward to hosting you again.

2/10 Terrible

Trent

Disliked: Property conditions & facilities
Had to park blocks away. Incredibly loud because of the paper thin walls.
Stayed 1 night in May 2024
Response from Kevin Ritter- Assistant Front Office Manager on 5 May 2024
Hi Trent,I would like to extend our sincerest appreciation for providing feedback from your recent stay. Valued Hilton guests like yourself are the reason we can continuously improve upon our service standards to exceed expectations. I have reviewed the comments you left and would like to offer my heartfelt apologies for the inconvenience. Additionally, I will be immediately sharing your comments with our management team so we can improve our guest experience. Thank you.

10/10 Excellent

Mary Lou

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff at check in was impressive. Safety of guests was appreciated.
Stayed 1 night in May 2024
Response from Riann on 4 May 2024
Thank you for your feedback. We hope to see you again..

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Not enough parking
Stayed 1 night in Apr 2024
Response from Riann on 4 May 2024
Thank you for your comments and choosing to stay with us.

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Feb 2024
Response from Riann on 27 Apr 2024
Thank you for choosing to stay with us. We hope to see you again.

6/10 Okay

Paige

Stayed 1 night in Apr 2024
Response from Riann on 12 May 2024
Thank you for staying with us, was there something we could of done to make your stay more comfortable?

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff.
Stayed 1 night in Apr 2024
Response from Riann on 15 Apr 2024
Thank you for staying with us! We hope you enjoyed your stay and see you again.

10/10 Excellent

Sandra, West Bend

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Was attending a conference at Convention Center and this hotel was a great option.
Stayed 1 night in Apr 2024
Response from Riann on 10 Apr 2024
Thank you for the 5 star review! We look forward to seeing you again.

8/10 Good

Rochelle

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Riann on 10 Apr 2024
Thank you for choosing to stay with us!

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities
Very hospitable staff. All my requests were handled quickly, and efficiently.
Stayed 1 night in Apr 2024
Response from Zachary on 7 Apr 2024
Thank you for staying with us and taking the time to post this review. We are happy to see you enjoyed your stay and we hope to welcome you back in the near future. Have a wonderful week!

10/10 Excellent

Loren

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Besides our really loud neighbors, we had such a wonderful stay at the Hilton! Thank you so much! Will definitely be staying there again!
Stayed 1 night in Mar 2024
Response from Zachary on 4 Apr 2024
Thank you so much tor taking your time to leave us such great feedback! We apologize for the loud neighbors you dealt with during your stay. It's of course not ideal but we appreciate your understanding and patience during this matter. We hope to have you stay again in the near future!

10/10 Excellent

Tammy

Stayed 1 night in Mar 2024
Response from Zachary on 11 Apr 2024
On behalf of us at the Downtown Des Moines Hilton, we sincerely appreciate your time and review of your stay with us! We hope to have you stay again in the future, until then have a great weekend!

10/10 Excellent

Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was A-1. Would definitely stay again.
Stayed 1 night in Mar 2024
Response from Riann on 17 Mar 2024
Thank you so much for choosing to stay with us! We look forward to hosting you again..

10/10 Excellent

Lia

Travelled with group
Really nice, clean and convenient
Stayed 2 nights in Mar 2024
Response from Riann on 12 Mar 2024
Thank you for the 5 star review. We hope to see you again.

10/10 Excellent

Judith

Travelled with group
Liked: Amenities
Great place to stay!
Stayed 1 night in Mar 2024
Response from Riann on 12 Mar 2024
Thank you for the kind words. We look forward to seeing you again.

10/10 Excellent

Becky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly. Rooms are clean and up to date. Food is high but it was good
Stayed 1 night in Mar 2024
Response from Zachary on 4 Mar 2024
On behalf of all of us at The Hilton Des Moines, we are beyond grateful for your positive reviews. Guests like yourself are the reason our team has a tremendous passion for hospitality. Upon reflecting on your time with us, it would be an absolute pleasure to serve you in the near future. If you have any additional thoughts or questions, we are at your service.

8/10 Good

Kristen, Waverly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was lovely. Our room was clean, beds were comfortable. Our check in and check out experiences were handled efficiently and quickly, with friendly staff. Unfortunately, our breakfast room service meal was extremely disappointing. We weren’t expecting a fairly pricey room service breakfast to arrive in a bag with plastic utensils, but it did. The food and coffee were lukewarm, if that, and the plastic knife didn’t make a dent in the burnt toast served under my eggs. And we’ve never had toast before with no butter… just dried burnt toast. I would return to the Hilton, but would stay far away from the room service menu. It put such a damper on our otherwise very nice visit.
Stayed 1 night in Feb 2024
Response from Zachary on 4 Mar 2024
On behalf of all of us at The Hilton Des Moines, we are beyond grateful for your positive reviews. Guests like yourself are the reason our team has a tremendous passion for hospitality. Upon reflecting on your time with us, it would be an absolute pleasure to serve you in the near future and next time we'll show you that we can be better with the room service! If you have any additional thoughts or questions, we are at your service.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Riann on 27 Feb 2024
Thank you for choosing to stay with us! We hope to see you again.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Riann on 25 Feb 2024
Thank you for staying with us!

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Super close to the Wells Fargo Arena and close to restaurants.
Stayed 1 night in Feb 2024
Response from Riann on 11 Feb 2024
Thank you for staying with us! We look forward to seeing you again.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Zachary on 6 Feb 2024
Thank you so very much for your time and feedback. We certainly hope to have you stay again in the future! Best Wishes, Zach

10/10 Excellent

Jeffrey

Stayed 1 night in Feb 2024
Response from Zachary on 25 Mar 2024
On behalf of all of us at The Hilton Des Moines, we are beyond grateful for your positive reviews. Guests like yourself are the reason our team has a tremendous passion for hospitality. Upon reflecting on your time with us, it would be an absolute pleasure to serve you in the near future. If you have any additional thoughts or questions, we are at your service!

2/10 Terrible

daphne

Stayed 1 night in Jan 2024
Response from Riann H on 4 Feb 2024
Thank you for responding to the survey. Can you please give us some feedback on how we could have made your stay more enjoyable.

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it a lot
Stayed 1 night in Jan 2024
Response from Zach on 1 Feb 2024
On behalf of all of us at The Hilton Des Moines, we are beyond grateful for your positive reviews. Guests like yourself are the reason our team has a tremendous passion for hospitality. Upon reflecting on your time with us, it would be an absolute pleasure to serve you in the near future. If you have any additional thoughts or questions, we are at your service.

10/10 Excellent

Franz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Zach on 1 Feb 2024
On behalf of all of us at The Hilton Des Moines, we are beyond grateful for your positive reviews. Guests like yourself are the reason our team has a tremendous passion for hospitality. Upon reflecting on your time with us, it would be an absolute pleasure to serve you in the near future. If you have any additional thoughts or questions, we are at your service.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Zach on 1 Feb 2024
On behalf of all of us at The Hilton Des Moines, we are beyond grateful for your positive reviews. Guests like yourself are the reason our team has a tremendous passion for hospitality. Upon reflecting on your time with us, it would be an absolute pleasure to serve you in the near future. If you have any additional thoughts or questions, we are at your service.

10/10 Excellent

Jodie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a perfect place to stay if you have meetings in the Iowa Events Center--especially in the winter. You can walk everywhere indoors.
Stayed 1 night in Jan 2024
Response from Zach on 1 Feb 2024
On behalf of all of us at The Hilton Des Moines, we are beyond grateful for your positive reviews. Guests like yourself are the reason our team has a tremendous passion for hospitality. Upon reflecting on your time with us, it would be an absolute pleasure to serve you in the near future. If you have any additional thoughts or questions, we are at your service.

10/10 Excellent

Xin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Zach on 1 Feb 2024
On behalf of all of us at The Hilton Des Moines, we are beyond grateful for your positive reviews. Guests like yourself are the reason our team has a tremendous passion for hospitality. Upon reflecting on your time with us, it would be an absolute pleasure to serve you in the near future. If you have any additional thoughts or questions, we are at your service.

10/10 Excellent

Brittany

Stayed 4 nights in Dec 2023
Response from Zach on 1 Feb 2024
On behalf of all of us at The Hilton Des Moines, we are beyond grateful for your positive reviews. Guests like yourself are the reason our team has a tremendous passion for hospitality. Upon reflecting on your time with us, it would be an absolute pleasure to serve you in the near future. If you have any additional thoughts or questions, we are at your service.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A bit warm
A/C doesn’t go very low, so room is a bit warm if you’re hot natured.
Stayed 1 night in Dec 2023
Response from Zach on 1 Feb 2024
On behalf of all of us at The Hilton Des Moines, we are beyond grateful for your positive reviews. Guests like yourself are the reason our team has a tremendous passion for hospitality. Upon reflecting on your time with us, it would be an absolute pleasure to serve you in the near future. If you have any additional thoughts or questions, we are at your service.

4/10 Poor

Michelle

Staff was awful we never got our pizza made us leave said I was slurring my words would not give us our food we had a room
Stayed 1 night in Dec 2023
Response from Zach on 1 Feb 2024
On behalf of all of us at The Hilton Des Moines, we are beyond grateful for your reviews. Guests like yourself are the reason our team has a tremendous passion for hospitality. I am sorry this time around it wasn't up to your standards. We hope to win you back and have you stay again in the future. Upon reflecting on your time with us, it would be an absolute pleasure to serve you in the near future. If you have any additional thoughts or questions, we are at your service.

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were able to check in early. Front desk staff very friendly. Had to park off site as lot was full, this was disappointing. Not enough help at the lobby bar, it was extremely busy and the staff were doing their best but had a hard time keeping up.
Stayed 1 night in Dec 2023
Response from Zach on 1 Feb 2024
On behalf of all of us at The Hilton Des Moines, we are beyond grateful for your positive reviews. Guests like yourself are the reason our team has a tremendous passion for hospitality. Upon reflecting on your time with us, it would be an absolute pleasure to serve you in the near future. If you have any additional thoughts or questions, we are at your service.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Zach on 1 Feb 2024
On behalf of all of us at The Hilton Des Moines, we are beyond grateful for your positive reviews. Guests like yourself are the reason our team has a tremendous passion for hospitality. Upon reflecting on your time with us, it would be an absolute pleasure to serve you in the near future. If you have any additional thoughts or questions, we are at your service.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is a pain. The lot was full so I had to pay for street parking. The skywalk was extremely convenient and I always stay there for my daughters dance competition. The staff is extremely friendly and helpful.
Stayed 2 nights in Nov 2023
Response from Andrew on 8 Dec 2023
Thank you for staying with us and taking the time to provide your feedback. I do apologize about the parking options, I know it is a hassle. However, I am happy to hear you had a great experience with the team and the services they provided. We hope to welcome you back again soon!Best regards,

10/10 Excellent

Lucas, Iowa City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for events at Wells Fargo Arena!
Stayed 2 nights in Nov 2023
Response from Andrew on 6 Dec 2023
Thank you for staying with us and taking the time to post this review. We are happy to see you enjoyed your stay and we hope to welcome you back in the near future.Best regards,

10/10 Excellent

Mardean

Travelled with partner
Liked: Amenities
Clean
Stayed 1 night in Nov 2023
Response from Andrew on 30 Nov 2023
Thank you for staying with us and taking the time to post this review. We are happy to hear you enjoyed your stay and we hope to welcome you back again soon. Best regards,

4/10 Poor

Jackie

Stayed 3 nights in Nov 2023
Response from Andrew on 6 Dec 2023
Thank you for staying with us and taking the time to post this review. We appreciate your feedback and are sorry to see you weren't completely satisfied with your stay. We hope you will give us another chance in the future. Best regards,

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay
Great place to stay if youre wanting to be next to wells fargo. Plus close to restaurants and bars.
Stayed 1 night in Nov 2023
Response from Riann H on 15 Nov 2023
Thank you so much for choosing to stay with us. We look forward to your next stay with us.

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Riann H on 15 Nov 2023
Thank you for staying with us! We hope to see you again!

10/10 Excellent

LeAnn

Stayed 1 night in Nov 2023
Response from Andrew on 6 Dec 2023
Thank you for staying with us and taking the time to post this review. We are happy to see you enjoyed your stay and we hope to welcome you back in the near future.Best regards,

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, restaurant understaffed
Stayed 1 night in Nov 2023
Response from Riann on 6 Nov 2023
Thank you for staying with us!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel & Room
Stayed 1 night in Nov 2023
Response from Riann on 6 Nov 2023
Thank you so much for staying with us! We hope to see you again.

10/10 Excellent

Ali

Stayed 1 night in Nov 2023
Response from Riann on 24 Nov 2023
Thank you so much for staying with us! We hope to see you again.

6/10 Okay

Mason

Travelled with family
Liked: Cleanliness
The rooms are spacious and nice but…..Every time you flushed the toilet or took a shower-it sounded like a tornado coming through..so loud. The bar staff was ok, not super polite. It took over an hour to get an extra blanket and pillow. For the price, this could be much better. It’s convenient for wrestlers who want to be close to the arena so that’s why we stayed there.
Stayed 2 nights in Oct 2023
Response from Riann on 4 Nov 2023
Thank you for your feedback about your recent stay with us. I am so sorry; it took some time to get you the blanket and pillows during your stay.

10/10 Excellent

Kelby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Riann on 4 Nov 2023
Thank you so much for staying with us!

10/10 Excellent

Heather England

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!! Thank you to the entire staff!!
Stayed 1 night in Oct 2023
Response from Andrew on 25 Oct 2023
Thank you for staying with us and taking the time to share your experience. We are happy to see you had a great stay and we hope to welcome you back in the near future.Best regards,

10/10 Excellent

Priscilla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Andrew on 25 Oct 2023
Thank you for staying with us and taking the time to share your experience. We are happy to see you enjoyed your stay and we hope to welcome you back in the near future.Best regards,

10/10 Excellent

Jamie

Stayed 3 nights in Oct 2023
Response from Riann on 12 Nov 2023
Thank you for staying with us!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Riann on 8 Oct 2023
Thank you for staying with us. We hope to see you in the furture.

8/10 Good

Linda

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking. I wanted a hotel with parking especially since I knew we wouldn’t arrive till late and for security. Unfortunately, parking was full and ended up having to park on the street.
Stayed 1 night in Oct 2023
Response from Zach on 7 Oct 2023
On behalf of all of us at The Hilton Des Moines Downtown, we are very grateful for your positive review. Guests like yourself are the reason our team has a tremendous passion for hospitality and helping others. Reflecting on your time with us, it would be an absolute pleasure to serve you in the near future. If you have any additional questions or concerns, please reach out, I'm always happy to help!