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Reviews of Baymont by Wyndham Des Moines Airport

2.5 out of 5
Baymont by Wyndham Des Moines Airport
6221 Willow Creek Ave, Des Moines, IA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 764 out of 1005 reviews" "
Rating 8 - Good. 181 out of 1005 reviews" "
Rating 6 - Okay. 33 out of 1005 reviews" "
Rating 4 - Poor. 14 out of 1005 reviews" "
Rating 2 - Terrible. 13 out of 1005 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful front desk staff! Thank you, Melissa, for helping out with our issue!
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Melissa,It's wonderful to hear that your experience with our team was so positive! We strive to provide friendly and helpful service, so knowing that our team made a great impression on you is very rewarding. We look forward to welcoming you back for another great stay with us.

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Carl

Liked: Staff & service, property conditions & facilities
Phone in the room had no cord
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Carl,Thank you for bringing this to our attention. We'll ensure that the phone issue in your room is corrected promptly. We appreciate your feedback and hope you enjoyed the rest of your stay.

10/10 Excellent

Tyann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The parking was limited
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Tyann,Thank you for staying with us and for your feedback. We're glad you had a five-star experience. Thank you also for the constructive suggestion about parking options. We hope to welcome you back soon for another great stay.

10/10 Excellent

Wendell

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant, personable staff, breakfast.
Stayed 3 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Wendell,Thank you for providing your review of Baymont by Wyndham Des Moines Airport. It is delightful to know that our charming and accommodating staff, along with our delicious breakfast, was able to provide you with the stay you expected. We look forward to you visiting us again next time.

10/10 Excellent

Ray, Rockford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although an older property, the Baymont was clean and very well maintained. Our room had been updated and was very spacious and comfortable. The breakfast was particularly tasty. All the food was hot.
Stayed 2 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Ray,The guest experience is important to us, so we are delighted that we earned a perfect rating for your recent visit. Our team will be delighted that you highlighted our high standards of cleanliness and maintenance. It thrills us to read that our accommodations and delicious breakfast offerings made a positive impact on your stay with us. It was a pleasure to have you as a guest, and we look forward to welcoming you back to Baymont by Wyndham Des Moines Airport soon.

4/10 Poor

Terri

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk woman cared more about talking to the truck drivers than the other guests trying to check into the hotel. I would not stay here again! The room was not properly cleaned, drains were incredibly slow to drain. I don’t particularly like taking a shower in ankle deep shower water. This hotel is just a no for me.
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Terri,Thank you for sharing your experience. It's disappointing that your stay did not meet expectations, especially regarding the check-in process and room cleanliness. Rest assured, we're addressing your concerns to ensure these issues are promptly resolved. We value your feedback and hope to have another opportunity to provide a more enjoyable stay.

10/10 Excellent

Jayme

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice, quiet stay and enjoyed the little shop there open 34 hrs. Pool & hot tub and sauna were great for our little getaway!
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Jayme,It was a pleasure hosting you at Baymont by Wyndham Des Moines Airport! We're glad you had a restful visit and enjoyed the pool and shop area. Please come see us again soon for another exceptional experience.

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, bed was comfortable. I was there for less than 12 hours as I had an early flight out of DSM, so didn't get to take advantage of the breakfast. Front desk people were very friendly and helpful. The area felt a bit deserted, but it was quiet as a result.
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Kristin,Thank you for taking the time to provide your review. We are pleased that you found our accommodations to be comfortable for a restful night's stay. In addition, it's great to hear that our team demonstrated helpful service! We would appreciate the opportunity to welcome you back to Baymont by Wyndham Des Moines Airport in the future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, rooms were comfortable.
Stayed 2 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Paul,Thank you for your great review and perfect rating! Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. It was a pleasure having you here, and we hope you return soon.

10/10 Excellent

Timothy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the pool and the convenience store with sandwiches and frozen foods. I likes the room had a seperate bedroom. My tub did drain slowly.
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Timothy, Thanks for sharing your experience with us! We're thrilled to hear that you enjoyed the pool and our convenient store offerings during your stay. It's also great to know that the bedroom setup provided you with all the comfort you needed. We'll be sure to look into the tub drainage concern to ensure it's addressed promptly. It was our pleasure to host you, and we hope to welcome you back to Baymont by Wyndham Des Moines Airport for another enjoyable stay soon!

6/10 Okay

Daniel

Stayed 1 night in Mar 2024

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! They could use a little more parking area but not a big deal breaker! They were very accommodating to let us check in early. Thank you to everyone!
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Dear Wendy,Thank you for your recent stay at Baymont by Wyndham Des Moines Airport. We appreciate your feedback, and we're thrilled to hear about your experience. Our staff strives to accommodate our guests, and we're glad they could make your acquaintance. We hope to host you again soon for another great stay.

10/10 Excellent

Trisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice hotel, super clean. The breakfast was great, variety of options. The common areas were all nice. Definitely will stay here again. Great location.
Stayed 2 nights in Mar 2024
Response from General Manager on 29 Mar 2024
Dear Trisha,It sounds like we checked all the right boxes for a top-notch stay! Your feedback is appreciated, and we trust that you will keep Baymont by Wyndham Des Moines Airport at the top of your list for your future accommodations. Safe travels and we eagerly await your next visit.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Property is very clean. It could use updating, but I’d choose a clean hotel with a nice mattress any day!😊
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Hello Elizabeth,Thank you so much for taking the time to leave your feedback. We're so glad to hear you had a great visit with us and we hope to see you again in the future!Baymont by Wyndham Des Moines Airport

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer, Meridian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and quiet. Breakfast was great with lots of nice options.
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Jennifer, Thank you so much for choosing Baymont by Wyndham Des Moines Airport. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. Your feedback is greatly appreciated, particularly your recognition of our cleanliness, comfortable accommodations, and tasty breakfast. We hope you'll consider joining us again on your next trip to Des Moines; it was a genuine pleasure hosting you.

10/10 Excellent

Anita

Stayed 1 night in Mar 2024

10/10 Excellent

Angela

Travelled with family and small children
We enjoyed our stay
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Angela,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your recent experience, and we hope you return soon.

10/10 Excellent

Jolene, Galesburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Connie, Cedar Falls

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVE the king junior suites!
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Connie,Thank you so much for choosing to stay with us at Baymont by Wyndham Des Moines Airport. Our goal is to provide every guest with lovely accommodations, so we're thrilled you thoroughly enjoyed your room! It was an absolute pleasure to host you, and we hope to welcome you back soon.

10/10 Excellent

Elyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Jeffery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good price. Deep pool. Rec center. Good fitness center. Great place.
Stayed 1 night in Mar 2024
Response from General Manager on 9 Mar 2024
Dear Jeffery,Thank you so much for choosing to stay with us at Baymont by Wyndham Des Moines Airport. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. It's great to read you were able to take full advantage of our plentiful amenities. The pleasure was truly ours, and we hope you'll choose to visit us again in the future.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close enough to airport. Nice pool and workout area! Very comfortable beds, nice bathroom, relaxing room, broad TV channel choices. Friendly staff as well!
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar 2024
Dear Robert,Thank you so much for the perfect rating. From our prime location to our comfortable beds, we're delighted to know that you enjoyed everything about your time with us. Please consider coming back to join us again soon.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Gerilyn

Liked: Cleanliness, amenities
We always stay here when we fly out of Des Moines and it is so clean and quiet.
Stayed 1 night in Feb 2024
Response from General Manager on 3 Mar 2024
Dear Gerilyn,Thank you so much for continuously choosing to stay with us at Baymont by Wyndham Des Moines Airport. Our goal is to provide every guest with pristine accommodations, so we're thrilled that's always the case for you. We're delighted to be your go-to destination in the area. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 Excellent

LISA

Stayed 1 night in Feb 2024

10/10 Excellent

Carson

Stayed 1 night in Feb 2024

10/10 Excellent

Joa

Travelled with family
Liked: Amenities
Staff is friendly. Property is very large with lots of spaces to gather.
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Joa,It's wonderful to hear you had a great stay at Baymont by Wyndham Des Moines Airport. Thank you for highlighting our friendly staff and spacious property. We look forward to welcoming you back for another fantastic time.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Juanita

Stayed 1 night in Feb 2024

10/10 Excellent

Davida

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They did amazing.
Stayed 1 night in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Davida,Your five-star rating is such a terrific compliment, and we are delighted our staff's superb hospitality impressed you. It would be our pleasure to see you again at Baymont by Wyndham Des Moines Airport, so please revisit us for another perfect stay!

10/10 Excellent

Jimmie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel facilities & amenities are outstanding! Excellent breakfast buffet as well…Gracious, courteous & attentive staff enhances a very nice hotel experience…
Stayed 2 nights in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Jimmie,It was such a pleasure to welcome you to Baymont by Wyndham Des Moines Airport! We're delighted you started your day off right with our delicious breakfast offerings and that our hospitable team left a memorable impression on you. Receiving recognition for our wonderful amenities is always appreciated as well! Thank you for your kind review and perfect rating, and we hope you return soon.

10/10 Excellent

Robert

Travelled with family
Liked: Staff & service
Disliked: Amenities
This hotel has a partnership with a truck driving school.. The evenings were interesting getting cat called and then harassed by a guy on god knows what lol but other than some rowdy guests on a full time rotation…
Stayed 1 night in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Robert, Thank you for your review and for choosing to stay with us. We are glad you had a pleasant visit overall; however, we apologize for any inconvenience you may have encountered with our other guests. If you ever have issues during your visit, please do not hesitate to reach out to one of our friendly team members for assistance. Please visit us again the next time you are in Des Moines!

10/10 Excellent

Jerod

Stayed 1 night in Feb 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and spacious rooms - love the pod area outside our rooms for visiting (4 rooms surrounding a large visiting area with chairs and sofa). Bed very comfortable. Like the 2nd sink outside the bathroom. Fitness room was great. Rec room very nice. Breakfast was extraordinary. Great place for the weekend
Stayed 2 nights in Feb 2024
Response from General Manager on 12 Feb 2024
Dear Patricia,Thank you for your perfect rating and kind words. We are thrilled that our accommodations, amenities, and breakfast made a positive impact and impression on your stay with us. It makes us delighted to know that you feel that it is a great place for the weekend. Having you stay with us was a pleasure, and we look forward to providing you with an excellent experience again.

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, excellent breakfast
Stayed 1 night in Feb 2024
Response from General Manager on 6 Feb 2024
Dear Kyle,Thank you for your positive review! We're thrilled you enjoyed your stay at Baymont by Wyndham Des Moines Airport. We pride ourselves on offering our guests a great start to the day, and it's wonderful to hear our breakfast met your expectations. Your feedback is greatly appreciated, and we can't wait to welcome you back again.

8/10 Good

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was limited. I arrived when dark and not much lighting in parking lot to the access door.
Stayed 1 night in Jan 2024
Response from General Manager on 5 Feb 2024
Dear Jack,Thank you for being our guest and for taking the time to share your review. While we are sorry to know you had a concern with parking, we hope the rest of your stay was wonderful. It would be an honor to welcome you back on future trips to our area.

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to the airport
Stayed 1 night in Jan 2024
Response from General Manager on 31 Jan 2024
Dear Jamie,Thank you so much for choosing to stay with us at Baymont by Wyndham Des Moines Airport. We're delighted to read that you were able to take advantage of our convenient location. It was a pleasure to host you, and we hope to welcome you back in the future.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely stay here
Stay there are always great. James who takes care of the morning breakfast buffet is an absolute Rock Star@!@
Stayed 2 nights in Jan 2024
Response from General Manager on 31 Jan 2024
Dear Jeffrey,It's always wonderful to welcome back repeat guests, and you're no exception. We'll pass your compliments along to James, as he'll be honored by what you had to say. Thank you, and we hope to see you again soon.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pool, hot tub, sauna area. Also had a game room & pool table, so lots to do for families. Great hot breakfast in the morning. Many nooks and side rooms that would be useful gathering places for people in multi-room parties.
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Dear Michelle, Thank you for choosing Baymont by Wyndham Des Moines Airport and leaving a review. We're so glad our property had everything you needed to have a comfortable and enjoyable stay with us. It's pleasing to hear that you enjoyed our refreshing pool, game room, and delicious breakfast. The pleasure was all ours, and we look forward to welcoming you back again soon!

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only problem was that they advertised $5 for parking a night while I went on my trip. They said they raised the price to $10 a night. I was disappointed they wouldn't price match their posted price.
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Dear Jeffrey,We appreciate your feedback, and we're happy to see your overall stay was pleasant. However, we apologize for any confusion about our parking fee, and we'll look into this further. Should you be in the area again, please come back to see us.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, friendly staff. All politesand efficient. Clean room with a very comfortable bed. Great water pressure in shower. Plentiful breakfast, with several choices.
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Dear John,Our day is brightened by your excellent review of Baymont by Wyndham Des Moines Airport! We were happy to extend gracious hospitality to you. It's great that you enjoyed our clean, comfortable accommodations and abundant breakfast. Thank you for choosing to stay with us, and we hope to see you again.

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT STAFF WHO GAVE GREAT CUSTOMER SERVICE!
Stayed 5 nights in Jan 2024
Response from General Manager on 29 Jan 2024
Dear Keith,Our team at Baymont by Wyndham Des Moines Airport takes great pride in providing exceptional service to our guests, and it's incredible to hear that they met the mark! We will be sure to share your kind words so they know their hard work does not go unnoticed. Please come back and stay with us again in the future.

10/10 Excellent

Jay

Stayed 1 night in Jan 2024

10/10 Excellent

Ovaton

Stayed 1 night in Nov 2023

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Sunny D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was an issue.
Stayed 3 nights in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Sunny,Thank you so much for the five-star rating. That being said, we're sorry to hear about any disappointment in our parking options during your visit. We'll keep your feedback in mind for the future, and should you wish to discuss your experience with us further, do not hesitate to reach out to us offline. Thank you, and we hope to see you again soon.