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Reviews of Pomeroy Inn & Suites Hotel Dawson Creek

2.5 out of 5
Pomeroy Inn & Suites Hotel Dawson Creek
540 Highway 2, Dawson Creek, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 109 out of 224 reviews" "
Rating 8 - Good. 73 out of 224 reviews" "
Rating 6 - Okay. 25 out of 224 reviews" "
Rating 4 - Poor. 13 out of 224 reviews" "
Rating 2 - Terrible. 4 out of 224 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Janine

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Overall our stay was good. Housekeeping did not come at all during our 3 night stay which is hard when you have 6 people in a room. Pool and hot tub were good and breakfast is your typical continental. It was nice that it was different every morning.
Stayed 3 nights in May 2024
Response from Tasha on 20 May 2024
Hi Janine,Housekeeping services are available upon request, I apologize this was not communicated to you upon arrival. We like to switch the breakfast offerings up daily, so our guest has a variety of options. Is there anything you would have liked to have that wasn't offered?

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful breakfast buffet with all you could ask for, down to a juice machine and milk! Hot tub was out of order for all of a few hours and they had it back up and running! Water slide was great for my son and pool was just deep enough!
Stayed 2 nights in May 2024
Response from Tasha on 20 May 2024
Hi Brooke,Thank you for the rating and review. We are so glad you had a great stay with us. The waterslide is always a hit for families.

8/10 Good

Chelsea

Business traveller
Liked: Cleanliness, staff & service, amenities
The gym was spacious and had everything you would need. The breakfast was really good.
Stayed 2 nights in May 2024
Response from Tasha on 13 May 2024
Hi Chelsea,I am glad the gym was equipped with everything you needed to maintain your fitness while on the road. We are fortunate to have the breakfast attendants that we do, they make a great breakfast.Thank you for the rating and review, see you next time!

8/10 Good

Jocelyn

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Loved the suite, but the carpets are old, and had bleach stains in a lit of areas.
Stayed 1 night in May 2024
Response from Tasha on 8 May 2024
Thank you, Jocelyn, for the rating and comments. I am glad you enjoyed your stay in the suite.

10/10 Excellent

Dawn

Stayed 1 night in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was better than expected. I would stay again
Stayed 1 night in May 2024
Response from Tasha on 8 May 2024
Thank you for the rating, James.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Tasha on 8 May 2024
Thank you for the rating, Jeffrey.

10/10 Excellent

Daryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lynn at front desk is absolutely amazing at what she does she is always courteous has a great attitude towards customer service and has helped us in anyway that she possibly can. You have a great employee and I hope she is recognized for her service for your clients
Stayed 2 nights in Apr 2024
Response from Tasha on 8 May 2024
Thank you so much for the kind words regarding Lyn. We are very fortunate that she has chosen to be a part of our team.

10/10 Excellent

Delsie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is great
Stayed 1 night in Apr 2024
Response from Tasha on 8 May 2024
Thank you for the rating, Delsie.

8/10 Good

Emma

Stayed 1 night in Apr 2024
Response from Tasha on 20 May 2024
Thank you for the rating, Emma.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tasha on 8 May 2024
Thank you for the rating, Christopher.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tasha on 11 Apr 2024
Thank you for the rating, Sarah. We hope to welcome you back to Dawson Creek.

10/10 Excellent

Tyler, Fort St John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man at the front desk was super helpful and friendly. I booked the room online but my credit card wouldn’t work in the machine at the desk ( for the deposit ). He was patient and helpful as I dealt with the credit card company, and helped resolve the issue for me. Fantastic service, will be back with them next time I stay in Dawson Creek
Stayed 1 night in Mar 2024
Response from Tasha on 22 Mar 2024
Hi Tyler, Thank you so much for the great review. I will be sure to thank the desk attendant that was on shift for going above and beyond. We look forward to seeing you again.

8/10 Good

Iris

Travelled with pets, Travelled with partner
As described.
Stayed 1 night in Mar 2024
Response from Tasha on 19 Mar 2024
Thank you, Iris for the rating

10/10 Excellent

Lorri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nicer than expected. Enjoyed the pool and hot tub as well as the complimentary breakfast. All the staff were very friendly.
Stayed 1 night in Mar 2024
Response from Tasha on 12 Mar 2024
Hi Lorri,We were happy to read that you enjoyed your stay with us. I will be sure to share your comments with the team.We hope to see you again.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Tasha on 29 Feb 2024
Thank you, Jacqueline, for the great rating. We hope to see you again.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect thank you and staff was excellent
Stayed 2 nights in Feb 2024
Response from Tasha on 29 Feb 2024
Thank you, Crystal, for the rating. We hope to Welcome you back to Dawson Creek soon.

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Experience was good. We had booked a room through expedia and when we arrived that room was not available however they did have one come available shortly after checkin and offered it to us.Our room was clean and there was very little hallway noise.
Stayed 1 night in Jan 2024
Response from Tasha on 5 Feb 2024
Hi Susan, Thank you for taking the time to provide us with your feedback, we greatly appreciate it. We are glad you enjoyed your stay and hope to see you again.

4/10 Poor

Rechell

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Jet tube didn’t work, bathroom sink faucet didn’t work, room was not cleaned well, hotel very run down condition. Not worth $240.00 a night.
Stayed 1 night in Dec 2023
Response from Tasha on 2 Jan 2024
Thank you, Rechell, for your feedback. I will look into the items you have brought to our attention.

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 3 nights in Aug 2023
Response from Tasha on 13 Nov 2023
Thank you, Jeff, for the rating and review. We hope to see you again!

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 4 nights in Aug 2023
Response from Tasha on 13 Nov 2023
Thank you, Jeff, for the rating and review. We hope to see you again!

8/10 Good

Wendy, Chetwynd

Stayed 2 nights in Oct 2023
Response from Tasha on 20 Nov 2023
Thank you, for the rating, Wendy!

8/10 Good

dallas

Stayed 1 night in Oct 2023
Response from Tasha on 6 Nov 2023
Thank you for the rating.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tasha on 25 Oct 2023
Thank you for the rating, Ashley.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Booked jacuzzi room, but didn’t even works.
Everything was good, besides the jacuzzi didn’t work.
Stayed 1 night in Oct 2023
Response from Tasha on 25 Oct 2023
Hi Anonymous, I am so sorry you experienced issues with the jacuzzi. I would like to discuss the issues further to ensure it is corrected.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
We choose this hotel and paid the big price because our kids wanted to swim. Were very dissapointed that the pool was closed! So frustrating. Hotel is not worth the $200, very aged, elevators creaks. Would NOT pay the price again for this hotel unless I was positive the pool was open (for the kids enjoyment). Only up side was, breakfast was very good.
Stayed 1 night in Sep 2023
Response from Tasha on 27 Sept 2023
Hi Anonymous,Unfortunately, our pool was shut down on short notice due to a chemical imbalance, while I understand how disappointing that was, the closure was for the health and safety of our guest.

6/10 Okay

Don

Liked: Cleanliness
Felt they were short staffed and we’re doing the bare minimum
Stayed 2 nights in Sep 2023
Response from Tasha on 22 Sept 2023
Hi Don, Can you please provide further details regarding your comment?

10/10 Excellent

kathie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight
Stayed 1 night in Sep 2023
Response from AV on 16 Sept 2023
We are glad that you had a good time staying with us. Thank you for your feedback.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Tasha on 6 Sept 2023
Thank you for the rating!

8/10 Good

Harley

Liked: Cleanliness, staff & service
Enjoyed the room, space and jet tub was a bonus. Staff was awesome. Breakfast area was clean and well staffed with plenty of food and drink.
Stayed 1 night in Aug 2023
Response from Tasha on 6 Sept 2023
Hi Harley,Thank you for your kind words regarding the team! We pride ourselves on great customer service and I will be sure to share your comments with them.

10/10 Excellent

Tim

Stayed 1 night in Aug 2023
Response from Tasha on 6 Sept 2023
Thank you for the rating!

10/10 Excellent

Melanie

Stayed 3 nights in Aug 2023
Response from Tasha on 6 Sept 2023
Thank you for the rating!

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Tasha on 6 Sept 2023
Thank you for the rating!

10/10 Excellent

Chelsea

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly, Large breakfast selection, Great staff. We definitely enjoyed our stay
Stayed 1 night in Aug 2023
Response from Tasha on 8 Aug 2023
Thank you Chelsea, for the rating and kind words.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Awesome water slide!!
Stayed 1 night in Aug 2023
Response from Tasha on 8 Aug 2023
Hi Robert, The waterslide is always a hit. Thank you for the rating.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very clean, great pool and slide!
Stayed 1 night in Jul 2023
Response from Tasha on 3 Aug 2023
Thank you, Christina. The pool is sure nice on the hot days. We look forward to hosting your next stay in Dawson Creek.

10/10 Excellent

Andrew

Stayed 1 night in Jul 2023
Response from Tasha on 15 Aug 2023
Thank you, Andrew, for the rating.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
It suited our needs.
Stayed 1 night in Jul 2023
Response from Tasha on 27 Jul 2023
Hi John,We hope to see you again.Thank you,

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service
The stay was nice. Only thing that I didn’t like was the pillows and bed were hard. Wasn’t expecting it to be so stiff.
Stayed 3 nights in Jul 2023
Response from Tasha on 27 Jul 2023
Hi Stephanie, Sorry to hear that you did not have a comfortable sleep due to finding the bed stiff. For any future stays, we are able to provide you with an alternative pillow. Thank you,

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Close to hwy
Stayed 1 night in Jul 2023
Response from AV on 5 Jul 2023
Thank You for your feedback. We are glad that you loved your stay.

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
staff was friendly
Stayed 1 night in Jun 2023
Response from Tasha on 3 Jul 2023
Thank you for the rating and the kind words regarding the team.

8/10 Good

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Tasha on 19 Jun 2023
Thank you for the rating.

10/10 Excellent

Cyril

Stayed 1 night in Jun 2023
Response from Tasha on 14 Jun 2023
Thank you for the rating!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Pomeroy had a customer appreciation dinner provided for all the guests. The staff is exceptional 👌
Stayed 1 night in Jun 2023
Response from Tasha on 14 Jun 2023
Hi Donna,Thank you so much for the kind words. We're happy to hear to enjoyed guest appreciation.

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Tasha on 30 May 2023
Thank you, Alfredo for the rating.

8/10 Good

Jana

Stayed 1 night in May 2023
Response from Tasha on 19 Jun 2023
Thank you for the rating.

8/10 Good

Tyson

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great restaurant next door ! Decent hotel
Stayed 1 night in May 2023
Response from Tasha on 30 May 2023
Hi Tyson,We agree, The Fixx Grill is a great restaurant. We hope to see you again!

4/10 Poor

Jana

Travelled with family
Disliked: Cleanliness, property conditions & facilities
First off, the breakfast was slightly above the norm of a regular hotel breakfast so that is the one plus I would give this hotel. However, the rest of our stay was below expectations. The smell of wet dog mixed with tuna, mixed with who knows what upon entering turned my stomach. Carpets in hallways were warped and a major tripping hazard as well as stained and super dirty. No extra towels available upon request…3 to share with our family of five. They managed to scrounge us up some grubby pool towels. Walls in room had dirty splatters all over and the bed side table had a sticky something running down the side. Bed linens were stained the second we walked in the room. I don’t usually complain, but this was beyond staying quiet…oh and the pool wasn’t working, which is why we spent more to stay at that hotel, even though we phoned earlier in the week and it was working at that point. Needless to say it was a disappointing stay.
Stayed 2 nights in May 2023
Response from Tasha on 23 May 2023
Hi Jana, I am so sorry you had a negative experiencing while staying with us. I understand your frustration, we love having our pool opened; however, it was for the health and safety of our guest that the pool had to be closed. I was unable to locate your reservation based on your first name, I am happy to discuss further. Jana, how can we make this right for you?Thank you,Tasha

10/10 Excellent

brandee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good. front desk staff was very friendly & helpful.
Stayed 1 night in May 2023
Response from GM on 22 May 2023
Hi Brandee, Thank you for the rating and comment, I will be sharing them with my team.

8/10 Good

John

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from GM on 22 May 2023
Thank you, John, for the rating.