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Reviews of Hall Garth Hotel, BW Signature Collection

3 out of 5
Hall Garth Hotel, BW Signature Collection
Coatham Mundeville, Darlington, England

Reviews

8.2

Very good

Rating 10 - Excellent. 176 out of 477 reviews" "
Rating 8 - Good. 189 out of 477 reviews" "
Rating 6 - Okay. 74 out of 477 reviews" "
Rating 4 - Poor. 26 out of 477 reviews" "
Rating 2 - Terrible. 12 out of 477 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Derek

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately my booking had been cancelled ???? For some reason And all the rooms were booked ?? So there was a problem (not happy) 3hours on a motorcycle and wet through ,booked and paid for ,payment taken and no room? But then the lady running reception had had some leave so suddenly a room available? So in brief would not use you again to book a room but would certainly stay at the hotel again big thanks to the lady on reception who took control and sorted out the problem 👍 staff like this deserve better recognition for their service
Stayed 1 night in May 2024

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was outstanding, apart from the fact the dining option ends at 9 PM sharp. Ended up at the restaurant at 8:55 PM and wasn’t offered any food. Other than that, lovely place
Stayed 1 night in May 2024

6/10 Okay

Wai Lan

Limited toiletries
Stayed 2 nights in Apr 2024
Response from TG on 30 Apr 2024
Thank you for your feed back, More toiletries can be requested from reception if needed. Kind Regards

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from TG on 23 Apr 2024
Thank you for your review. We hope to see you again. Kind Regards

10/10 Excellent

Philip

Stayed 1 night in Apr 2024

8/10 Good

Trudi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant surroundings with a nice view over the golf course.
Stayed 4 nights in Apr 2024
Response from TG on 23 Apr 2024
Thank you for your review, we hope to see you again.Kind Regards

8/10 Good

Darren

Travelled with partner
Very pleasant staff and food was lush
Stayed 1 night in Apr 2024
Response from TG on 23 Apr 2024
Thank you for your review, we hope to see you again.Kind Regards

10/10 Excellent

Joshua

Stayed 1 night in Apr 2024

6/10 Okay

Julie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Walked in bathroom poo stains in toilet, ripped cushions and dents in walls whole hotel needs updating
Stayed 1 night in Mar 2024
Response from TG on 23 Apr 2024
Sorry we did not meet your expectations, We always try to deliver a good stay. I have passed on your comment's to the relevant departments. Kind Regards

8/10 Good

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good 👍
Stayed 2 nights in Mar 2024
Response from TG on 23 Apr 2024
Thank you for your positive feedback. Kind Regards

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Mostly good
Hotel very good. Mattress too soft for our liking, and noise heard from other guests. Other than these overall very good
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Joanne

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
We have been staying at hotel least once year since been married there in 2010 this was the worst stay we had room was small no curtains and no spare pillows got woke late lastnight with people fighting.
Stayed 1 night in Feb 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Retirement Starts at Hall Garth
I booked Hall Garth hotel for my 55th birthday and start of my early retirement. I had a lovely room overlooking the golf course and the rabbits in the woods. The new spa is also beautiful with a freezing cold pool which I did try and hots tubs too. Angela in the spa made it extra special by giving me and a husband a free session for our celebrations. Breakfast was great too with friendly staff and lovely views from the conservatory.
The breakfast was yummy!
Lovely touch to the garden gate.
The spa overlooks the river.
Great area to relax and chill, quite literally in the cold tub!
Stayed 3 nights in Feb 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff
She’s so good they put Mega in her name, Megan on reception is always very friendly and helpful. I hope in future all staff names are adapted as to their performance in this way. Well done!
Stayed 1 night in Feb 2024

2/10 Terrible

Kieran

Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simone…it’s my keys I’m looking for!…
No it’s not the real Lionel Richie, but if he stayed here I’m sure he would be dancing on the ceiling with the great customer service that Simone on reception provides.. she helped find our key after a lock out incident, completely my fault, which was very traumatic, she sorted glasses and wine buckets out… overall a lovely stay made better by such kind hearted staff who work very hard to keep guests happy. And when you look at some of the guests faces that must be a challenge. 10 Lionel Richie points to you Simone!
Stayed 1 night in Jan 2024

10/10 Excellent

Joanne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a family wedding. All the staff were so friendly and welcoming. Absolutely no complaints about our stay. We will definitely stay again
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Sam!
Well what a stay in such a lovely place. Super Sam on reception is always so friendly and helpful. A little superstar. Nothing is too much trouble, in fact all the staff at the hove are pretty awesome I mean in the morning by my own admission I have a face that would crack bullet proof glass because I’m so miserable and yet they are smile say good morning and are so kind. Even I end up smiling back. Breakfast is superb too.
Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dwane the locksmith
Dwane at the bar is always helpful. Especially when you get locked out your room, not once not twice but 3 times with the biggest key fob in the world I’m not sure why I managed to leave it in the room. Dwane never complained and broke in each time with a smile on his face like a first class cat burglar. Top dude.
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Keith Flint but…
Steven who lit the fire for us was epic and should feature in the next Bear Grylls episode. Always friendly and helpful thank you .
Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Mandy!
Mandy on reception is always superb, friendly and helpful nothing is too much trouble. A superstar worth taking care of. Thank you for a lovely stay.
Stayed 1 night in Jan 2024

6/10 Okay

Carrol

Liked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Hall Garth Hotel :)
Staff always friendly and helpful particularly reception and bar staff most friendly
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff and helpful folks
It was lovely all the staff are so helpful and friendly the reception staff and also the nice chap on the bar wearing glasses he got the kitchen to make a pizza just before 9 for my guest. So good I’ve booked again today! Hopefully people say nice things about the lovely staff!
Stayed 1 night in Dec 2023

8/10 Good

Joanne

Liked: Cleanliness, staff & service, room comfort
Lovely solo stay
Overnight solo stay. Room tired looking but clean. Room very small. Lovely for the purpose of stay. Personal note, room was too warm for me.
Stayed 1 night in Dec 2023

10/10 Excellent

Luke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

E

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid, there's better in the area.
Rubbish on floor in room beside sofa presumably from previous guest, cobwebs, bedsheets although laundered were stained & dirty, sugar in one of the mugs (obviously not checked), room grubby, dust/threads/fluff all over carpets & skirting, panels falling off in bathroom, bath water luke warm, staff in restaurant uninterested, slow service, food not to standard (very salty, questionable quality as caused illness after meal). Car park very dark, muddy, pot holes. Chose to avoid included breakfast so no comment on that. Worst hotel I've experienced in years.
Stayed 1 night in Dec 2023

2/10 Terrible

Irena

Stayed 1 night in Dec 2023

6/10 Okay

darren

Business traveller
So much potential
Great location, potential as a hotel but rooms and food do not live up to the potential. 3 stars is about right for the price and what to expect really.
Stayed 1 night in Dec 2023

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

C

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The staff were all lovely but unfortunately the room was cold, with condensation running down the window onto the windowsill. It was noisy. Lots of banging around the corridors. The whole place looked a bit tired. The shower was great. The staff were friendly but unfortunately, this is exactly the kind of place that is being driven under by a very efficient Premier Inn model. Again, don't blame the staff. Blame the owners for decades of underinvestment.
Stayed 2 nights in Nov 2023

6/10 Okay

Clare

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Full English breakfast with gluten free sausages was delicious. Room was very clean and comfortable Building and grounds were delightful Dining in was a disappointment- nothing to make this stand out Reason for choosing venue was the spa - but that’s out of order. There were very few guests as no major event on and those they did have, were placed next door to each other (heating/ cleaning efficiencies I suppose) but the walls are not that thick so you were kept awake by others TV watching.
Stayed 2 nights in Nov 2023

8/10 Good

David

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

John

Stayed 1 night in Sep 2023

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, room comfort
Stay again great food and staff
Great stay lovely room, only down side door would not lock
Stayed 1 night in Sep 2023

10/10 Excellent

Kendel

Stayed 1 night in Sep 2023

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautifully set, fantastically maintained, very friendly staff, with amazing facilities and great food. It was a lovely room with everything I needed for my 2 week stay. It's such a relaxing place, and I'd highly recommend a walk around the golf course, swim in the pool / spa, and use of the gym facilities.I'm definitely going to go back next tiime I'm in the UK.
Stayed 12 nights in Aug 2023

10/10 Excellent

Anthony

Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay
This is a beautiful setting. We didn't really realise until next morning when we had to leave. Everyone friendly. I think a lot of money has recently been spent on the place. Didn't have time to try the pool. Would definitely stay here again.
Stayed 1 night in Aug 2023

8/10 Good

MRJ

Travelled with family
Liked: Room comfort
Nice venue but tricky to get elsewhere by cab.
The two bedroom suite was great for our needs, breakfast was excellent too but it was a struggle to get a taxi into Darlington on the Saturday evening and the fact that there was only one bar and there was a wedding on meant that we didn’t feel comfortable having a drink while we waited for our cab. No-one’s fault, but something to be aware of if you are using the hotel as a base rather than as a venue.
Stayed 1 night in Aug 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Margaret

Stayed 1 night in Jul 2023

10/10 Excellent

Mr M S

Stayed 1 night in Jul 2023

10/10 Excellent

gary

Stayed 1 night in Jul 2023

8/10 Good

Jim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

pamela

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

8/10 Good

John

Stayed 1 night in Jul 2023

8/10 Good

John

Stayed 1 night in Jul 2023

8/10 Good

Theodora

Stayed 1 night in Jul 2023