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Reviews of Sheraton DFW Airport Hotel

3.5 out of 5
Sheraton DFW Airport Hotel
4440 W John Carpenter Fwy, Irving, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 542 out of 1000 reviews" "
Rating 8 - Good. 251 out of 1000 reviews" "
Rating 6 - Okay. 87 out of 1000 reviews" "
Rating 4 - Poor. 67 out of 1000 reviews" "
Rating 2 - Terrible. 53 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

colette

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Carly S on 22 Apr 2024
Thank you for your review! We are glad you enjoyed your stay!

10/10 Excellent

George

Liked: Cleanliness
Property is always top notch in cleanliness and customer service , employees are super great!
Stayed 1 night in Mar 2024
Response from Carly S on 17 Apr 2024
Thank you for your review! We are glad you enjoyed your stay!

10/10 Excellent

Janice

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and accommodating. Overall great place to stay.
Stayed 3 nights in Apr 2024
Response from Carly S on 14 Apr 2024
Thank you for your review! We are glad you enjoyed your stay!

8/10 Good

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel conveniently located.
Stayed 1 night in Apr 2024
Response from Carly S on 14 Apr 2024
Thank you for your review! We are glad you enjoyed your stay!

6/10 Okay

Katelyn, monroe

Business traveller
Liked: Cleanliness
Requested a king bed but received doubles, was not advised until I arrived to my room. Resturant was closed at 4 when I wanted to order something.
Stayed 1 night in Apr 2024
Response from Carly S on 12 Apr 2024
Thank you for your review and the opportunities for improvement!

6/10 Okay

Sandy

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
It’s very convenient to DFW. When we checked in, they put us next to the elevator and then the room keys (2 keys) didn’t work. Went back to desk. They put us in another room but there was 2 queen beds, not the king that we paid for. We kept the room because we didn’t want to go back to the desk. The room was small, bathroom was small, the bathroom door would not close, and the bathtub didn’t drain. The room was very clean though.
Stayed 1 night in Apr 2024
Response from Carly S on 12 Apr 2024
Thank you for your review and the opportunities for improvement!

2/10 Terrible

Edgar

Disliked: Cleanliness, staff & service
No tenían habitaciones disponibles
Stayed 1 night in Mar 2024
Response from Carly S on 28 Mar 2024
Thank you for your review! I am sorry we were sold out.

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, property conditions & facilities
We have a good experience staying at the sheraton hotel thank you
Stayed 1 night in Mar 2024
Response from Carly S on 25 Mar 2024
Thank you for your review! We are glad you enjoyed your stay!

8/10 Good

Ricardo

Stayed 1 night in Mar 2024
Response from Carly S on 8 Apr 2024
Thank you for your review!

10/10 Excellent

Denise

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Mar 2024
Response from Carly S on 5 Mar 2024
Thank you for your review! We are glad you enjoyed your stay!

10/10 Excellent

Soo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carly S on 5 Mar 2024
Thank you for your review! We are glad you enjoyed your stay!

2/10 Terrible

Kimberly

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Carly S. on 25 Feb 2024
Thank you for your review!

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Carly S on 25 Feb 2024
Thank you for your review!

6/10 Okay

Jenny

Stayed 1 night in Feb 2024
Response from Carly S on 21 Mar 2024
Thank you for your review and the opportunity for improvement!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property close to airport! One of best rib eye steaks I’ve had especially at a hotel
Stayed 1 night in Feb 2024
Response from Carly S on 16 Feb 2024
Thank you for your review! We are glad you enjoyed your stay!

10/10 Excellent

RAUL

Travelled with family, Business traveller
The hotel is clean and staff friendly
Stayed 1 night in Feb 2024
Response from Carly S on 12 Feb 2024
Thank you for your review! We are glad you enjoyed your stay!

10/10 Excellent

Yeondong

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Carly S on 12 Feb 2024
Thank you for your review! We are glad you enjoyed your stay!

4/10 Poor

veerakarthic

Stayed 1 night in Feb 2024
Response from Carly S on 21 Mar 2024
Thank you for your review and the opportunity for improvement!

10/10 Excellent

Isabella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff and welcoming. Property is well equipped and nicely maintained. Decoration and ambience great. Thanks!
Stayed 1 night in Feb 2024
Response from Carly S on 5 Feb 2024
Thank you for your review! We are glad you enjoyed your stay!

4/10 Poor

Rebekah

Stayed 1 night in Jan 2024
Response from Carly S on 26 Jan 2024
Thank you for your review!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Carly S on 22 Jan 2024
Thank you for your review! We are glad you enjoyed your stay!

10/10 Excellent

lazaro, antiguo cuscatlan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, located right across DFW
Stayed 1 night in Jan 2024
Response from Carly S on 22 Jan 2024
Thank you for your review! We are glad you enjoyed your stay!

10/10 Excellent

Alfonso, morton grove

Stayed 1 night in Jan 2024
Response from Carly S on 5 Feb 2024
Thank you for your review! We are glad you enjoyed your stay!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carly S on 15 Jan 2024
Thank you for your review!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Carly S on 16 Jan 2024
Thank you for your review! We are glad you enjoyed your stay!

2/10 Terrible

Randolph

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Dallas sheraton
The prople at the desk are very rude and not helpful. I woukd avoidbthis place at all costs.
Stayed 1 night in Jan 2024
Response from Carly S on 13 Jan 2024
Thank you for your review and the opportunity for improvement!

10/10 Excellent

Daisette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the DFW airport.
Stayed 1 night in Jan 2024
Response from Carly S on 12 Jan 2024
Thank you for your review! We are glad you enjoyed your stay!

10/10 Excellent

Jacob

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Decent
Great stay but morning front desk was rude
Stayed 1 night in Jan 2024
Response from Carly S on 8 Jan 2024
Thank you for your review and the opportunities for improvement!

8/10 Good

Richard

Stayed 2 nights in Dec 2023
Response from Carly S on 8 Jan 2024
Thank you for your review!

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Dec 2023
Response from Carly S on 8 Jan 2024
Thank you for your review! We are glad you enjoyed your stay!

2/10 Terrible

Ree

Stayed 1 night in Dec 2023
Response from Carly S on 8 Jan 2024
Thank you for your review and the opportunity for improvement!

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carly S on 6 Jan 2024
Thank you for your review! We are glad you enjoyed your stay!

10/10 Excellent

Jorge A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Carly S on 31 Dec 2023
Thank you for your review! We are glad you enjoyed your stay!

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Carly S on 31 Dec 2023
Thank you for your review!

10/10 Excellent

Jon

Stayed 1 night in Dec 2023
Response from Carly S on 31 Dec 2023
Thank you for your review! We are glad you enjoyed your stay!

10/10 Excellent

tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Carly S on 31 Dec 2023
Thank you for your review! We are glad you enjoyed your stay!

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Carly S on 26 Dec 2023
Thank you for your review! We are glad you enjoyed your stay!

10/10 Excellent

peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Carly S on 18 Dec 2023
Thank you for your review! We are glad you enjoyed your stay!

6/10 Okay

laura

Stayed 1 night in Dec 2023
Response from Carly S on 17 Dec 2023
Thank you for your review!

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Carly S on 12 Dec 2023
Thank you for your review! We are glad you enjoyed your stay!

4/10 Poor

Danita

Disliked: Amenities
Hotel is very old and dated .
Stayed 3 nights in Dec 2023
Response from Carly S on 11 Dec 2023
Thank you for your review and the opportunities for improvement!

10/10 Excellent

Isaac

Liked: Amenities
Stayed 2 nights in Dec 2023
Response from Carly S on 11 Dec 2023
Thank you for your review! We are glad you enjoyed your stay!

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Carly S on 11 Dec 2023
Thank you for your review! We are glad you enjoyed your stay!

10/10 Excellent

C Gregory

Stayed 1 night in Dec 2023
Response from Carly S on 10 Dec 2023
Thank you for your review! We are glad you enjoyed your stay!

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Dec 2023
Response from Carly S on 6 Dec 2023
Thank you for your review! We are glad you enjoyed your stay!

10/10 Excellent

Andrew

Stayed 1 night in Nov 2023
Response from Carly S. on 6 Dec 2023
Thank you for your review! We are glad you enjoyed your stay!

10/10 Excellent

Mariellen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pleasant and helpful. Great restaurant onsite, nice rooms and facilities.
Stayed 2 nights in Dec 2023
Response from Carly S on 5 Dec 2023
Thank you for your review! We are glad you enjoyed your stay!

10/10 Excellent

Arunima

Stayed 2 nights in Dec 2023
Response from Carly S on 26 Dec 2023
Thank you for your review! We are glad you enjoyed your stay!

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whiskey Tango restaurant had very good service and food.
Stayed 1 night in Nov 2023
Response from Carly S on 28 Nov 2023
Thank you for your review! We are glad you enjoyed the restaurant.

2/10 Terrible

Eyan

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to the Airport
Stayed 1 night in Nov 2023
Response from Carly S on 28 Nov 2023
Thank you for your review!