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Reviews of Fairfield Inn & Suites Dallas Las Colinas

2.5 out of 5
Fairfield Inn & Suites Dallas Las Colinas
630 W John Carpenter Fwy, Irving, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 386 out of 789 reviews" "
Rating 8 - Good. 236 out of 789 reviews" "
Rating 6 - Okay. 88 out of 789 reviews" "
Rating 4 - Poor. 40 out of 789 reviews" "
Rating 2 - Terrible. 39 out of 789 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Sang, Los Angeles

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
House keeping did not change bed sheets, it smell like sweat when I layed on bed.
Stayed 2 nights in Apr 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to see the eclipse. It's only a 5 mnute walk from the Orange DART rail line which is nice if you don't have car. The breakfasts were all very good. Nearest other places to eat are anywhere from 100 yards (one place) to half a mille as an FYI if you don't have a car. Room was nice and clean with no problems. For some reason I thought they had a pool which they don't, but you can swim at the neigboring Mariott which is 3 min walk from there. I will point out that our cab driver got all confused trying to follow his GPS using the 630 W John Carpenter Freeway address (this hotel is next to the freeway but clearly not right on the freeway), however I also think he may have just wanted a bigger fare by getting lost. If you are looking for a nice walk, head over to Jefferson Park about 0.6 miles away and enjoy the lakes and walk. Anyhow, it was a great time and thank you!
Stayed 3 nights in Apr 2024

4/10 Poor

William

Stayed 3 nights in Mar 2024

10/10 Excellent

Charles

Travelled with group
No vanity or channel guide , slight odor in room, and no microwave
Stayed 1 night in Apr 2024

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Michael

Stayed 1 night in Apr 2024

4/10 Poor

Roshawn

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I repeatedly called because the television did not work. No one came the evening then the next morning it took two calls. The television eventually came on but no wifi for the Netflix advertised due to bad wifi signal . The bathroom floor around the shower need repair . Felt very cheap.
Stayed 2 nights in Apr 2024

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Lilianna

Disliked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Josiah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the room and breakfast, a great place to stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Kelly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Fairfield Dallas Las Colinas on 19 Jan 2024
We are so happy you enjoyed your stay here with us at the Fairfield Dallas Las Colinas and cannot wait to see you again! We hope you have had a pleasant week.

2/10 Terrible

Lanika

Stayed 3 nights in Jan 2024
Response from Fairfield Team on 10 Jan 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of The Fairfield by Marriott is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues like this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Nannette

Low flushing toilet, slow sink drainage, one-day elevator didn't work had to walk up to third floor.
Stayed 3 nights in Dec 2023
Response from Fairfield Team on 10 Jan 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of The Fairfield by Marriott is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues like this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Dennis

Travelled with family
Liked: Cleanliness, property conditions & facilities
Place was clean and well kept. Only concern was there was a (clearly) a homeless person with backpack who was carrying his stuff in trash bags and he was eating from the free breakfast in plain view of front desk and staff didnt seem to care.
Stayed 2 nights in Dec 2023
Response from Fairfield Team on 10 Jan 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of The Fairfield by Marriott is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues like this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Sasha

Stayed 2 nights in Dec 2023

8/10 Good

Joseph

Stayed 2 nights in Dec 2023
Response from Fairfield Dallas Team on 31 Dec 2023
Thank you so much for choosing to visit us here at the Fairfield Dallas Las Colinas! We hope to see you again. Happy Holidays!

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good with our room, I will definitely stay here next time we come over to visit.
Stayed 1 night in Dec 2023
Response from Fairfield Dallas Team on 31 Dec 2023
Thank you so much for choosing to visit us here at the Fairfield Dallas Las Colinas! We hope to see you again. Happy Holidays!

10/10 Excellent

Jeffrey, Cedar Park

Stayed 2 nights in Dec 2023
Response from Fairfield Dallas Team on 31 Dec 2023
Thank you so much for choosing to visit us here at the Fairfield Dallas Las Colinas! We hope to see you again. Happy Holidays!

8/10 Good

Brandi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Fairfield Dallas Team on 31 Dec 2023
Thank you so much for choosing to visit us here at the Fairfield Dallas Las Colinas! We hope to see you again. Happy Holidays!

10/10 Excellent

Priscila, Benton

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fairfield Dallas Team on 31 Dec 2023
Thank you so much for choosing to visit us here at the Fairfield Dallas Las Colinas! We hope to see you again. Happy Holidays!

8/10 Good

Ellen

Travelled with family
Liked: Amenities
The room was clean and orderly. Maybe the housekeeper just forgot to put plastic lining in the trash bin. Breakfast was good.
Stayed 1 night in Nov 2023
Response from Fairfield Inn Las Colinas on 9 Nov 2023
Thank you so much for sharing your response about your recent experience at our property

10/10 Excellent

TAKASHI

Stayed 1 night in Nov 2023
Response from Fairfield Dallas Team on 31 Dec 2023
Thank you so much for choosing to visit us here at the Fairfield Dallas Las Colinas! We hope to see you again. Happy Holidays!

8/10 Good

James, CLIFTON

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was great. Will definitely stay again.
Stayed 2 nights in Oct 2023
Response from Fairfield Inn Las Colinas on 9 Nov 2023
Thank you so much for sharing your feedback from your recent stay

10/10 Excellent

Iran

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Nico on 31 Oct 2023
Thanks so much for taking time to share your experience on your recent stay with us

10/10 Excellent

Lizbeth

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything its good
Stayed 2 nights in Oct 2023
Response from Fairfield Inn Las Colinas on 9 Nov 2023
Thank you so much for sharing your feedback from your recent stay with us

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Fairfield Inn & Suites Dallas Las Colinas on 22 Nov 2023
Thank you for staying with us. Hope to see you soon!

10/10 Excellent

Jesus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Fairfield Dallas Las Colinas Team Members on 5 Oct 2023
We thank you for choosing to stay with us here at the Fairfield Dallas Las Colinas and we hope to see you here again soon!

6/10 Okay

Alfred

Travelled with family
Liked: Staff & service
A lot of paint that needs touch up. Desk was always unattended. Tv remote was hard to use. Decor needs to be upscaled
Stayed 2 nights in Sep 2023
Response from Fairfield Las Colinas Team on 4 Oct 2023
We thank you for choosing to stay with us here at the Fairfield Dallas Las Colinas. We also appreciate your feedback and will do our upmost in working towards correcting them. We hope to see you again!

6/10 Okay

Ana

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Expected better
I expected this chain hotel to be in better condition. Needs maintenance and updating. The room we were assigned had an older model tv, that was unplugged and when we plugged it in it wouldn’t turn on, no cable or nothing worked. Told front desk and they moved us to another room which tv worked with the cable they had. We were hoping to connect our Netflix. After the concert we attended we purchased some sodas they had, one of them seemed a bit flat. The room was okay, and the location was great for our event. I would not stay here again.
Stayed 1 night in Sep 2023
Response from Fairfield Front Desk on 4 Oct 2023
We thank you for choosing to stay with us here at the Fairfield Dallas Las Colinas. We also appreciate your feedback and will do our upmost in working towards correcting them. We hope to see you again!

10/10 Excellent

CHUCK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy, cold, and great!
Great room with comfy beds. Cold AC. Amazing shower with great pressure but shower head was a little short (I’m 6’-5” tall) so I had to squat a little bit to get under the shower head but it had great pressure and it got hot fast. Front desk was friendly and emerged and welcoming.
Stayed 1 night in Sep 2023
Response from Fairfield Dallas Las Colinas on 1 Oct 2023
We're sorry you experience such an issue and we'll work hard to fix the issue you experienced. Thanks for letting us know and we hope to see you again!

6/10 Okay

daniel

Disliked: Cleanliness, property conditions & facilities
I not clean
Stayed 2 nights in Sep 2023
Response from Fairfield Las Colinas Front Desk Team on 1 Oct 2023
Thank you so much for choosing to stay with us here at the Fairfield Las Colinas. We want you to know that your feedback is highly appreciatedand your concerns have been noted. We hope to see you again

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Bathroom not clean
Found used bar if soap in shower
Stayed 1 night in Sep 2023
Response from Fairfield Las Colinas Front Desk Team on 1 Oct 2023
Thank you so much for choosing to stay with us here at the Fairfield Las Colinas. We want you to know that your feedback is highly appreciatedand your concerns have been noted. We will accurately begin steps so that this never happans again.We hope to see you again.

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023
Response from Fairfield Las Colinas Front Desk Team on 1 Oct 2023
Thank you so much for choosing to stay with us here at the Fairfield Las Colinas. We hope to see you again soon!

2/10 Terrible

Refat

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Fairfield Las Colinas Front Desk Team on 1 Oct 2023
Thank you so much for choosing to stay with us here at the Fairfield Las Colinas. We want you to know that your feedback is highly appreciatedand your concerns have been noted.We hope to see you again.

10/10 Excellent

JonPaul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Fairfield Las Colinas Front Desk Team on 1 Oct 2023
Thank you so much for choosing to stay with us here at the Fairfield Las Colinas. We hope to see you again!

10/10 Excellent

Cherrelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great business
Stayed 2 nights in Aug 2023
Response from Fairfield Las Colinas Front Desk Team on 1 Oct 2023
Thank you so much for choosing to stay with us here at the Fairfield Las Colinas.

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A four minute drive to and from the Toyota Pavillion! Even with after show traffic, it was easy peasy to get back!
Stayed 1 night in Sep 2023
Response from Fairfield Las Colinas Front Desk Team on 1 Oct 2023
Thank you so much for choosing to stay with us here at the Fairfield Las Colinas. We hope to see you again soon!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It's a hotel room.
If you need a place to stay if will suffice but overall it's not very good. When we first arrived we were given a first floor room that had no curtains so the very bright parking lot lights kept the room too lit to sleep in. Moved to an upstairs room which had curtains but if you tried to close the bathroom door you would possibly get stuck. I had to yank the door very hard to open the door again. Lots of peeling paint. Weird room configuration. Uncomfortable bed. Just overall a weird vibe. Which is strange as I usually have good experiences at Marriot properties. Oh well I guess they all can't be great.
Stayed 2 nights in Aug 2023
Response from Fairfield Las Colinas Front Desk Team on 1 Oct 2023
Thank you so much for choosing to stay with us here at the Fairfield Las Colinas. We want you to know that your feedback is highly appreciatedand your concerns have been noted.We hope to see you again.

10/10 Excellent

Ebony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Fairfield Las Colinas Front Desk Team on 1 Oct 2023
Thank you so much for choosing to stay with us here at the Fairfield Las Colinas.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, excellent service. And don't say the kindness of the front desk.
Stayed 1 night in Aug 2023
Response from Fairfield Las Colinas Front Desk Team on 1 Oct 2023
Thank you so much for choosing to stay with us here at the Fairfield Las Colinas. We want you to know that your feedback is highly appreciatedand your concerns have been noted.We hope to see you again.

4/10 Poor

Francisco

Stayed 1 night in Aug 2023
Response from Fairfield Las Colinas Front Desk Team on 1 Oct 2023
Thank you so much for choosing to stay with us here at the Fairfield Las Colinas. We want you to know that your feedback is highly appreciatedand your concerns have been noted.We hope to see you again.

8/10 Good

william

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Poorly remodeled rooms
Check in was easy room was clean , We had a sort of hole in the floor under the carpet and tripped in it when we told the desk they said rooms had be remodeled and some weren't right we weren't offered a different room .
Stayed 1 night in Jul 2023

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Keith, Huntington

Travelled with family
Liked: Cleanliness, staff & service
Property is renovated… but still old. Our room was 84 degrees when we walked in. Hallways are musty and humid. Only showed 1 room on our reservation at check in when my receipt showed the two I had reserved. In addition, the room type, location I requested was not noted. Hotel was quick to blame the “third party” I made the reservation with (Orbitz) for not getting that information. Anyway, it got figured out.
Stayed 1 night in Jun 2023

8/10 Good

Mary, Plano

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The pillows are awful so bring your own and the elevators are tiny but quick. Breakfast was good and parking is easy.
Stayed 2 nights in May 2023

10/10 Excellent

gary, arlington

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff , room and. Breakfast . Hotel gym not so good . Need weights and more equipment
Stayed 5 nights in May 2023
Response from Fairfield Team on 10 Nov 2023
We greatly appreciate your feedback and will work on improvement! We do hope you enjoyed your stay with us and thank you so mcuh!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Nice location, area, good access and it was very neat and clean. Service was also friendly. Breakfast bar was full, neat and good food.
Stayed 1 night in Mar 2023

2/10 Terrible

jennifer

Stayed 1 night in Mar 2023

2/10 Terrible

Ike

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was not friendly and the property was not well maintained. They did not have a shuttle and did not seem to care about the guest.
Stayed 4 nights in Mar 2023