Exterior

Reviews of Candlewood Suites Grand Prairie - Arlington, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 482 out of 1002 reviews" "
Rating 8 - Good. 312 out of 1002 reviews" "
Rating 6 - Okay. 109 out of 1002 reviews" "
Rating 4 - Poor. 52 out of 1002 reviews" "
Rating 2 - Terrible. 47 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Putri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from Hotel Manager on 17 Apr 2024
Dear Guest,Thank you for your perfect rating and for choosing our hotel. We're thrilled to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We hope to welcome you back again soon for another fantastic stay.Sincerely, Curt Cleaver General Manager

10/10 Excellent

Angel

Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Mar 2024
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had an enjoyable experience during your stay with us. If there's anything specific you enjoyed or any feedback you'd like to share, please feel free to let us know. We look forward to welcoming you back again soon!Sincerely, Curt Cleaver General Manager

10/10 Excellent

Fernando

Business traveller, Travelled with partner
Liked: Amenities
Everything was clean
Stayed 11 nights in Jan 2024
Response from Hotel Manager on 22 Jan 2024
Dear Guest,Thank you for your fantastic 5 out of 5 rating on Expedia! We are thrilled to learn that you had a positive experience during your recent stay. Your satisfaction is of the utmost importance to us, and we are delighted that we could meet your expectations. If your travels bring you back to the area, we would be honored to host you again and provide another outstanding stay.Sincerely, Hotel Manager

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel with kitchenette if needed.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 10 Jan 2024
Dear Guest,Thank you for your positive review. We are delighted to hear that you found our hotel nice and clean, and we appreciate you highlighting the convenience of having a kitchenette if needed.Your satisfaction is our priority, and we hope to welcome you back for another pleasant stay.Sincerely, Curt Cleaver General Manager

6/10 Okay

Cori

Travelled with group
Liked: Room comfort
Disliked: Property conditions & facilities
Disappointed
Cons: The hotel itself, in my opinion, is outdated! The carpet is old and dingy looking, the light at the front of our room, the microwave and the remote worked when it wanted to and the paint is peeling. Pros: The location is great, the beds are comfy and the rooms are spacious. Because we were here on New Year's Eve weekend the price was outrageous! I mean I get the increase for the holiday, not double the price for this hotel was ridiculous. But, we enjoyed the Dallas Cowboy game and we slept well. Will I stay here again, absolutely not, but try it for yourselves. You may enjoy it..
Stayed 1 night in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Guest,Thank you for sharing your detailed feedback about your recent stay. We appreciate your honest assessment, acknowledging both the positive aspects and the areas that need improvement. We apologize for the issues you encountered with outdated facilities, and we appreciate your understanding regarding the holiday pricing. Your comments are important to us, and we will use them to address the areas that need attention and enhance the overall guest experience.Sincerely, Curt Cleaver General Manager

10/10 Excellent

Lakisha, Richmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful drove 20 hours to stay it was perfect
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Guest,Thank you for choosing to stay with us after a long drive, and we're delighted to hear that your experience was wonderful and perfect. Your comfort and satisfaction are our top priorities, and we're pleased that we could contribute to a positive stay. We appreciate your feedback, and we look forward to the pleasure of welcoming you back on your future travels.Sincerely, Curt Cleaver General Manager

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities
I 3njoyed the room and the indoor pool .
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 23 Dec 2023
Dear Guest,Thank you for taking the time to leave a 5-star review. We're delighted to hear that you enjoyed your room and the indoor pool. Your positive feedback is much appreciated, and we look forward to providing you with another enjoyable stay in the future.Sincerely, Curt Cleaver General Manager

10/10 Excellent

Aliyah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean & staff was great!
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 20 Dec 2023
Dear Guest,Thank you for taking the time to share your positive experience on Expedia and for awarding us a perfect rating of 5 out of 5. We are delighted to hear that you found our hotel clean, and we appreciate your kind words about our staff. Maintaining a clean and welcoming environment is essential to us, and it's great to know that we met your expectations. If there are any specific team members or aspects of your stay that stood out, we would love to hear more. Thank you for choosing our hotel, and we look forward to the opportunity to serve you again.Sincerely, Curt Cleaver General Manager

8/10 Good

Robin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay is always comfortable, George and Adriana always make me feel at home and take care of me very well
Stayed 1 night in Dec 2023
Response from Hotel Manager on 18 Dec 2023
Dear Guest,Thank you for sharing your feedback and for your positive comments about your stay. We're delighted to hear that George and Adriana make you feel at home and take care of you well. Providing a comfortable and welcoming experience is our priority. We appreciate your loyalty, and we look forward to providing you with excellent service on your next visit.Sincerely, Curt Cleaver General Manager

10/10 Excellent

Kathleen, Arlington

Stayed 1 night in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Guest,Thank you for your perfect score! We are thrilled to see that you had a 5 out of 5 experience during your stay. If there are specific aspects of your visit that you particularly enjoyed, we would love to hear more about them. We appreciate your feedback and look forward to the pleasure of welcoming you back for another outstanding stay in the future.Sincerely, Curt Cleaver General Manager

8/10 Good

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of shopping and dining options. Hotel staff was nice and helpful. Property was kept clean and decent. Would keep in mind for next time.
Stayed 3 nights in Nov 2023
Response from Hotel Manager on 1 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed the abundance of shopping and dining options, and that our staff's niceness and helpfulness made a positive impression. Maintaining a clean and decent property is our priority. Your consideration for a return visit is appreciated, and we hope to have the pleasure of hosting you again. Sincerely, Curt Cleaver General Manager

10/10 Excellent

Enrique

Stayed 3 nights in Nov 2023
Response from Hotel Manager on 18 Dec 2023
Dear Guest,Thank you for your perfect rating of 5 out of 5! We're thrilled to see that you had a positive experience during your stay. If there are any specific aspects you enjoyed or areas where we can improve, please feel free to share your thoughts. We appreciate your support, and we hope to have the pleasure of welcoming you back for another excellent stay in the future.Sincerely, Curt Cleaver General Manager

10/10 Excellent

Robbie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, staff helpful,close to food,shopping and sporting events.
Stayed 2 nights in Nov 2023
Response from Hotel Manager. on 17 Nov 2023
Dear Robbie,Your experience is important to us, so thanks for sharing it. Thanks for your kind words about our clean, comfortable, and friendly hotel with plenty of amenities. Most guests who stay with us experience contentment and leave pleased. Our firm commitment to every action is undoubtedly to be the best hotel in this area. We look forward to having you with us again. Thanks for your honest remarks. Sincerely, Curt Cleaver General Manager

8/10 Good

Myra

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 14 Nov 2023
Dear Myra,Thank you for your 8 out of 10 ratings! We're glad to hear that you enjoyed your experience with us and hope to continue exceeding your expectations in the future. If there is anything we can do to improve your next visit, do let us know. Hope to welcome you again soon.Sincerely,Hotel Manager

10/10 Excellent

Robin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My check in is always wonderfully pleasant. David is simply amazing and i enjoy my encounters with him.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 9 Nov 2023
Dear Guest,We're delighted to hear about your wonderfully pleasant check-in experiences and your positive encounters with David. Providing exceptional service is our commitment, and your kind words are truly appreciated. We look forward to welcoming you back and providing you with more enjoyable experiences in the future.Sincerely, Curt Cleaver General Manager

10/10 Excellent

Ruqaia

Stayed 2 nights in Nov 2023
Response from Hotel Manager on 28 Nov 2023
Dear Guest,Thank you for your excellent rating. We appreciate your positive feedback and are pleased to hear that you had a satisfying experience. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.Sincerely, Curt Cleaver General Manager

8/10 Good

Kirk, Shreveport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice and clean. This place caters to long-term rentals so has lots of amenities for extra payment. We stayed one night and it was just fine. Easy access from the interstate and close to DBU. I would stay again
Stayed 1 night in Oct 2023
Response from Hotel Manager on 31 Oct 2023
Dear Kirk,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are pleased to hear that you found our hotel nice and clean and that it suited your needs for a one-night stay. We appreciate your comments about the amenities and the convenient location, which we hope added to your overall positive experience. We look forward to welcoming you back, and we're glad to know that you would choose to stay with us again in the future.Sincerely, Curt Cleaver General Manager

8/10 Good

Warlick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on 25 Oct 2023
Dear Warlick,Thank you for your rating of 8 out of 10 for your recent stay at our hotel. We appreciate your feedback, and it helps us to understand your experience better. If there are any specific areas where you believe we can improve. Your feedback is important, and we are committed to making your future stays even better.Sincerely, Curt Cleaver General Manager

8/10 Good

Eniessa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is so sweet, the only thing for me that this being a short or long term stay they need toys for the younger children.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 19 Oct 2023
Dear Eniessa ,Thank you for sharing your thoughts about your recent stay at our hotel. We're pleased to hear that you found our staff to be sweet and welcoming. Your suggestion about providing toys for younger children is valuable feedback. We understand the importance of catering to all our guests, including families with young children, and we'll certainly consider this to enhance the experience for families staying with us. We appreciate your feedback and look forward to welcoming you again.Sincerely, Curt Cleaver General Manager

10/10 Excellent

Nidia

Travelled with family
We enjoyed our stay, this hotel was close to everything that we enjoy doing.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 17 Oct 2023
Dear Nidia,Thanks for your comments. We're delighted to hear that you enjoyed your stay with us and that our hotel's location was convenient for your activities. Your positive feedback is greatly appreciated, and we're pleased that we could contribute to a pleasant experience for you. Should you plan to visit again, we look forward to welcoming you back and providing you with another enjoyable stay.Sincerely, Curt Cleaver General Manager

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home Away from Home
Clean and comfortable. Easy access to I20. Plenty of food options nearby from fast food to nice, sit down dinners. Staff was very friendly and helpful.
Stayed 7 nights in Sep 2023
Response from Hotel manager on 27 Sept 2023
Dear Dennis, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Curt Cleaver General Manager

6/10 Okay

Sharon

Liked: Cleanliness
Stayed 14 nights in Sep 2023
Response from Hotel Manager on 21 Sept 2023
Dear Sharon,Thank you for your review on Orbitz. We appreciate your feedback, and we're sorry to see your rating of 3 out of 5. We apologize for any aspects of your stay that did not meet your expectations. Your input is valuable, and we strive to improve based on guest feedback. If you have specific concerns to share, please don't hesitate to provide more details.We hope to have the chance to exceed your expectations on your next visitSincerely, Curt Cleaver General Manager

8/10 Good

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Manager. on 23 Aug 2023
Dear Jon,Thanks for staying with us and giving 8- a star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Curt Cleaver General Manager

10/10 Excellent

Christine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where are you nice staff.. Clean.. Comfortable
Stayed 1 night in Aug 2023
Response from Hotel Manager. on 21 Aug 2023
Dear Christine,Thank you for your nice comment. It has been a great pleasure having you as our valued guest. We are immensely grateful for your appreciation. We are delighted to read that you enjoyed the friendly service delivery extended to you by the team. Looking forward to the pleasure of serving you during future stays with us.Sincerely, Curt Cleaver General Manager

6/10 Okay

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on 19 Aug 2023
Dear Cynthia,Thanks for your visit to our hotel, and I'm disappointed to see a 6-star rating. Please tell us more about your stay and if we missed anything in terms of hospitality. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely, Curt Cleaver General Manager

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good place to stay overnight
Stayed 1 night in Aug 2023
Response from General Manager on 8 Aug 2023
Dear Richard,Thank you for your feedback! I'm glad to hear that you had a good overnight stay. If you have any more thoughts to share or if you need assistance with anything else, feel free to let me know. Your input is appreciated!Sincerely, Curt Cleaver General Manager

10/10 Excellent

Claudia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place clean the pool was great 👍
Stayed 1 night in Aug 2023
Response from General Manager on 8 Aug 2023
Dear Claudia,Thank you for sharing your positive experience! It's great to hear that you enjoyed your stay, found the place clean, and had a good time at the pool. Your feedback is valuable.Sincerely, Curt Cleaver General Manager

8/10 Good

Susan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property very well kept. Clean. Good staff. Room in good condition. Noisy due to location by interstate.
Stayed 14 nights in Jul 2023
Response from General Manager on 7 Aug 2023
Dear Susan,Thank you for your feedback! We're glad to hear that you found our property well-kept and clean, and that our staff provided good service. We apologize for any noise from the nearby interstate, but we're happy that you had a positive overall experience. If you're ever in the area again, we'd love to have you stay with us!Sincerely, Curt Cleaver General Manager

10/10 Excellent

Lavern

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed stay, everything was nice.
Stayed 2 nights in Jul 2023
Response from General Manager on 3 Aug 2023
Dear Lavern,We're thrilled to hear that you enjoyed your stay with us! It's wonderful to know that everything met your expectations and that you had a pleasant experience. Thank you for choosing our hotel, and we look forward to welcoming you back in the future for another enjoyable stay. Safe travels until then!Sincerely, Curt Cleaver General Manager

10/10 Excellent

Anitra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Check in was very easy and friendly. Room set up was nice and clean.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 19 Jul 2023
Dear Anitra,Thank you for your kind feedback! We're thrilled to hear that your check-in experience was smooth and friendly. It's wonderful to know that you found the room setup to your liking and clean. Providing a pleasant and comfortable stay is our top priority, and we're glad we could meet your expectations. Should you ever return to the area, we'd be delighted to have you stay with us again. Thank you for choosing our hotel!Sincerely, Curt Cleaver General Manager

10/10 Excellent

LATERRA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Manager on 18 Jul 2023
Dear LATERRA,We are delighted to know that you enjoyed a great stay at our hotel. We strive to give all of our guests the finest service possible. Your ten-star review is an affirmation of our efforts, which encourages us to continue doing our best for you. We hope that you will return soon!Sincerely, Curt Cleaver General Manager

10/10 Excellent

Juan

Stayed 1 night in Jul 2023
Response from Hotel Manager on 18 Jul 2023
Dear Juan,Thank you for taking the time to share your experience with us. We are thrilled to know that our hotel has made such an impression on you that you have given us a perfect 10-star rating! We strive to provide the highest level of service and hospitality to all of our guests, so it is wonderful to hear that we have achieved that. We look forward to welcoming you back to our hotel soon!Sincerely, Curt Cleaver General Manager

8/10 Good

Dr. Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay…courteous staff and very clean!
Stayed 1 night in Jul 2023
Response from Hotel Manager on 7 Jul 2023
Dear Dr. Tracey,Thank you for your review! We're delighted to hear that you had a great stay with us. Our team takes pride in providing excellent service and maintaining a clean environment for our guests. We appreciate your kind words and hope to welcome you back for another enjoyable experience in the future.Sincerely, Curt Cleaver General Manager

10/10 Excellent

Lizbeth

Stayed 1 night in Jul 2023
Response from Hotel Manager on 24 Jul 2023
Dear Lizbeth ,Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Curt Cleaver General Manager

8/10 Good

Roxxane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to hotel location
Stayed 1 night in Jul 2023
Response from Hotel Manager on 5 Jul 2023
Dear Roxxane, Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location good. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Curt Cleaver General Manager

10/10 Excellent

Dayzjah

Liked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Manager on 30 Jun 2023
Dear Dayzjah,Thank you for your 5-star rating! We appreciate your positive feedback and are delighted to hear that you had a satisfactory experience overall. We value your support and hope to welcome you back in the future for another enjoyable stay.Sincerely, Curt Cleaver General Manager

8/10 Good

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The night is young
It was a great night
Stayed 1 night in Jun 2023
Response from Hotel Manager on 21 Jun 2023
Dear Raul,We are so glad to hear that you had a great stay at our hotel! We take great pride in making sure every guest is comfortable and we want to thank you for sharing your positive feedback with us. We're glad that all of your needs were met and that you felt your experience was a pleasant one. We look forward to seeing you again soon!Sincerely, Curt Cleaver General Manager

8/10 Good

Terri

Stayed 1 night in Jun 2023
Response from Hotel Manager on 20 Jun 2023
Dear Terri,Thank you for sharing your feedback with us. We are glad to hear that you had a good overall experience with us and that you rated us 8 out of 10. We are committed to providing exceptional service and hospitality to all of our guests, and we appreciate your feedback as it helps us to continuously improve. If there is anything specific that we can do to enhance your stay with us during future visits, please do not hesitate to let us know. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back soon.Sincerely, Curt Cleaver General Manager

10/10 Excellent

Samantha Tyndell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to and clean. People were very nice and helpful.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 14 Jun 2023
Dear Samantha Tyndell,Thank you for sharing your experience with us. We are delighted to hear that you found our location easy to get to and that it was clean. We are also pleased that you found our staff to be very nice and helpful. We take great pride in providing excellent customer service and we strive to make sure that our guests have a comfortable and enjoyable stay. Thank you again for taking the time to share your feedback.Sincerely, Curt Cleaver General Manager

10/10 Excellent

Troy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Hotel Manager on 27 May 2023
Dear Troy,Thank you for taking the time to give us a five star rating! We are delighted to know that you had an excellent experience in our hotel and appreciate your feedback. We strive to provide the highest level of service to our guests, and it is wonderful to know that we exceeded your expectations. We look forward to welcoming you back soon.Sincerely, Curt Cleaver General Manager

10/10 Excellent

Sarah

Stayed 4 nights in May 2023
Response from Hotel Manager on 13 May 2023
Dear Sarah,Thank you for sharing your feedback and for the exceptional ten-star review of our hotel. We are delighted to hear that you had an excellent stay and that our efforts to provide outstanding service were evident. Your kind words serve as a great encouragement for our team to continue delivering exceptional experiences to our guests. We look forward to welcoming you back again soon for another memorable stay.Sincerely, Curt Cleaver General Manager

10/10 Excellent

Jamarcheon

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean place
Stayed 1 night in May 2023
Response from Hotel Manager on 8 May 2023
Dear Jamarcheon,Thank you for taking the time to leave a review. We appreciate your feedback and are thrilled to hear that you found our hotel to be very clean. Our team takes great pride in ensuring that our guests have a comfortable and clean stay. We hope to have the pleasure of welcoming you back to our hotel in the future.Sincerely, Curt Cleaver General Manager

4/10 Poor

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities
The check-in clerk was not polite. She wasn’t rude either. Around 12:30am the smoke alarm started going off and woke my daughter and I was a dead sleep. It took about an hour to get the situation under control.
Stayed 1 night in Apr 2023
Response from Hotel Manager on 2 May 2023
Dear Jennifer,Please allow me to offer our apologies for the inconveniences that impacted your stay. It shall be our endeavor to offer a fantastic experience to all our guests, but regret that this was not the case with your stay. Your observations has been taken up by a team for further investigation or verification and necessary actions. If you would like to get away in near future, I shall personally assist you to ensure that you get a fine stay. I don’t want your next experience of this hotel tobe a negative one.Sincerely, Curt Cleaver General Manager

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome to the crap shack!
The hotel is generally not in good condition, boarding in disrepair. The door in my room was to small for the frame and light from the hall shined in all night. I could add that I heard every conversion of folks walking through the hallway, but the noise from the freeway drowned it out. The window also didn’t fit the frame and freeway noise poured in from the gap. Also, the electricity went out and there were no backup generators, not even the exit signs were lit during the blackout. Other than this, no complaints.
Stayed 2 nights in Apr 2023
Response from Hotel Manager on 28 Apr 2023
Dear Guest,Thank you for taking the time to review your recent stay with us. We're sorry to hear that your experience with the hotel was less than satisfactory due to the condition of the room you stayed in, including the door frame and window, as well as the noise from the freeway. We apologize for any inconvenience this may have caused you during your stay, including the issue with the electricity outage. Please know that we take all feedback seriously, and we will address these concerns with our team to make necessary improvements and upgrades. We appreciate your feedback, as it helps us understand how we can better serve our guests. Thank you for choosing our hotel for your stay, and we hope to have the opportunity to welcome you back in the future with improved accommodations and experiences.Sincerely, Curt Cleaver General Manager

8/10 Good

tymikka

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Hotel Manager on 9 May 2023
Dear Tymikka,Thank you for sharing your recent stay with us and for giving us 4 stars. We're glad that you had a great time at our hotel. We strive to provide our guests with the best service and the most comfortable stay. If there are any suggestions for improvements, please let us know. You are welcome again.Sincerely, Curt Cleaver General Manager

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice indoor pool.
Staff was excellent, but obviously short staffed. It appears it is currently being renovated. The indoor pool is nice, and the whole reason I booked this hotel.
Stayed 1 night in Apr 2023
Response from Hotel Manager on 18 Apr 2023
Dear David,Thank you for taking the time to leave a review of our hotel. We are thrilled to hear that our staff was excellent and that you enjoyed the indoor pool, which was the reason you chose our hotel. We apologize that our current renovation process has impacted your stay and that we appeared to be short-staffed during your visit. We understand how important it is to have a smooth and efficient check-in and ample assistance during your stay, and we regret for falling short of this. We appreciate your feedback and assure you that we will work to improve our operations to avoid similar situations in the future. Please give us another chance to serve you better as we promise a more pleasant stay.Sincerely, Curt Cleaver General Manager

8/10 Good

lydell

Stayed 1 night in Apr 2023
Response from Hotel Manager on 12 Apr 2023
Dear lydell,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Curt Cleaver General Manager

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 11 nights in Mar 2023
Response from Hotel Manager on 5 Apr 2023
Dear Kirk,Thank you for taking the time to leave a review of your recent stay with us. We are thrilled to hear that everything met your expectations and that you enjoyed your time with us. Providing our guests with a comfortable and enjoyable experience is our top priority, and we are so pleased to hear that we delivered on that during your visit. We appreciate your feedback and hope to have the opportunity to welcome you back soon.Sincerely, Curt Cleaver General Manager

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was great
Staff was nice, room was clean . Convenient location of the GWB express . Room door had a gap, and some cosmetic repair needed. Camera was outside door in hallway.
Stayed 1 night in Apr 2023
Response from Hotel Manager on 5 Apr 2023
Dear Kelly,Thank you for taking the time to provide feedback on your recent stay with us. We are pleased to hear that you found our staff to be nice and the room clean. We are glad that our convenient location was beneficial for you during your visit. However, we apologize for any issues you experienced with the room door and the need for some cosmetic repairs. We will take this feedback on board and work to make any necessary improvements to ensure the best possible experience for our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back soon.Sincerely, Curt Cleaver General Manager

2/10 Terrible

Traye

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Hotel Manager on 25 Apr 2023
Dear Traye,Thank you for taking the time to share your experience with us. We are disappointed to see that your stay did not meet your expectations and we apologize for any inconvenience caused. We would greatly appreciate it if you could provide us with more details about your experience so we can investigate and address the issues accordingly. Our team is committed to providing the highest level of satisfaction for our guests, and we hope to have the opportunity to make things right during your next visit.Sincerely, Curt Cleaver General Manager