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Reviews of Holiday Inn Express Crewe, an IHG Hotel

3.5 out of 5
Holiday Inn Express Crewe, an IHG Hotel
Macon Way, Cheshire, Crewe, England

Reviews

7.8

Good

Rating 10 - Excellent. 154 out of 489 reviews" "
Rating 8 - Good. 187 out of 489 reviews" "
Rating 6 - Okay. 78 out of 489 reviews" "
Rating 4 - Poor. 41 out of 489 reviews" "
Rating 2 - Terrible. 29 out of 489 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady on reception on Sunday evening was exceptionally helpful and pleasant. She is an example of what a receptionist should be like. Everything else was fine. It was good to be able to have something to eat and drink when we arrived - as you mention on your website.
Stayed 1 night in Apr 2024

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Alastair

Liked: Cleanliness, staff & service, room comfort
Sort out hot water
Clean and comfortable but shower water barely warm in morning.
Stayed 1 night in Feb 2024

6/10 Okay

Peter

Business traveller
Room very cold radiators not working but an electric heater available
Stayed 2 nights in Jan 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy for Crewe Station
A really nice room and lovely bathroom
Stayed 2 nights in Jan 2024

8/10 Good

BEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Debbie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is always clean warm the staff are always accommodating and most importantly answer the phone to accommodate any questions. Should you need to stay in Crewe for any reason I highly rate this property xx
Stayed 1 night in Jan 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay - huge bed, warm and comfortable.Good hot breakfast. Nice to have the £4 Parking paid for.
Stayed 1 night in Jan 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heater didn’t work
Stayed 1 night in Jan 2024

10/10 Excellent

TRACY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and pleasant hotel. Staff very helpful and friendly. Would recommend, excellent value for money.
Stayed 2 nights in Dec 2023

10/10 Excellent

john

Stayed 1 night in Dec 2023

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in room 101 it was lovely and clean the staff were lovely very friendly and helpfull scrambled eggs were ansum bacon bit dried out but enuf food there i will deffo be coming back
Stayed 3 nights in Dec 2023

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel but noise is an issue
Hotel was in good condition and staff were ok. Noise was the main issue, Walls in hotel room very thin and can hear tv from next room, can hear everything as people walk by the room.
Stayed 1 night in Dec 2023

8/10 Good

Colin

Travelled with group
Liked: Cleanliness, staff & service
Air-con and TV let's this hotel down
Plus points are modern hotel in a great location to the station and Nantwich rd pubs and restaurants etc. The breakfast is good value and enough to get you ready for the day. The service at reception was good especially as I had a few issues with my booking. My stay was let down by a room where the air-con doesn't work and you have to rely on a desk fan. The TV has limited Freeview channels which I put down to a poor aerial set up within the hotel. A fridge would be good so that you can keep your own drinks cold as well. The price felt a little high, which is probably because of the lack of competition in the area. A premier inn is near by but is of a lesser standard overall.
Stayed 1 night in Dec 2023

4/10 Poor

Charles

Disliked: Staff & service, room comfort
disappointing
When we arrived at the Hotel the receptionist could not care whether she served us or not. The Hotel had run off my payment before I arrived, I thought it was payment at the Hotel. They were very reluctant to serve us with some food we arrived about 7pm due to traffic the breakfast was very disappointing. would we recommend express hotels no not on this visit. we would not use them again
Stayed 2 nights in Nov 2023

10/10 Excellent

Richard, Ipswich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well run, good location and facilities. Welcoming nad good standard of rooms and breakfast.
Stayed 2 nights in Nov 2023

8/10 Good

Annette

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay had problem with tv was sorted by moving us to a different room staff very helpful and friendly breakfast was very good would definitely recommend this hotel
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Good location and comfortable
A good location and some good service. Room was big and comfortable but shower was a little disappointing (water pressure may need a look at) and general cleanliness of wider hotel (esp outside) could be looked at. But good for a short stay.
Stayed 1 night in Nov 2023

8/10 Good

Nona

Liked: Cleanliness, staff & service, room comfort
Fine for a short stay-convenient to Train Station
Our room was fine and the included breakfast was very good. The entrance to the property has steps and it was not clear if it was handicap accessible. Once we reached the lobby there was an elevator to get to our room. This seemed to be in a more commercial area, with a bus and trucks in the parking lot. The parking area was not well lit and very dark at night.
Stayed 1 night in Oct 2023

6/10 Okay

Susan

Stayed 1 night in Oct 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay!
Great breakfast, good room with tea making facilities, comfortable bed, easy parking.
Stayed 1 night in Oct 2023

4/10 Poor

gavin

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t go here.
Hotels .com charged me £25 for parking - but the actual hotel cost was £4. The room smelt bad the bathroom floor was rotten and stank - tiles lifting from being soaking wet. Room was small and felt very old. No toilet seat. The whole place was grubby and worn.
Stayed 1 night in Oct 2023

8/10 Good

Hasaam

Business traveller
Liked: Cleanliness, staff & service, amenities
Good staff experience, very pleasant. Clean.
Stayed 1 night in Oct 2023

2/10 Terrible

stephen

Business traveller
Stayed 1 night in Sep 2023

2/10 Terrible

Dominic

Stayed 1 night in Sep 2023

8/10 Good

DN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fishy tale
The group were more than satisfied with the accommodation that I had booked, and a re looking forward to a similar experience next year once we know where our fishing match is to be held.
Stayed 1 night in Sep 2023

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, clean well presented hotel
Stayed 1 night in Sep 2023

2/10 Terrible

Jacob

Stayed 1 night in Sep 2023

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was as expected and the breakfast was nice
Stayed 1 night in Sep 2023

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended.
Great stay. Rooms nice, very clean. Staff very helpful. Good breakfast. Thank you!
Stayed 2 nights in Sep 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing i didnt like. Excellent price. Thanks
Stayed 1 night in Aug 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good 2 night stay
Really nice room with a balcony, very clean with air conditioning. Breakfast is great with good selection, only negative was the breakfast area had 'sticky' floor and tables and some of the cutlery was still a bit dirty.
Stayed 2 nights in Sep 2023

10/10 Excellent

BALKAR

Stayed 1 night in Aug 2023

10/10 Excellent

Seamus

Stayed 3 nights in Aug 2023

10/10 Excellent

Beverley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated within walking distance of rail station yet tucked in quiet position off the road. Good, clean and good value for money
Stayed 1 night in Aug 2023

10/10 Excellent

Gareth

Stayed 1 night in Aug 2023

10/10 Excellent

mark

Stayed 1 night in Aug 2023

8/10 Good

Alix

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
2 night stay
A good stay, room was a good size and bed was comfortable. Staff were helpful as always. The only negative I have about this particular stay was that the room was exceptionally warm, with no a/c and no opening window. A fan was provided but it made sleeping a little difficult. I’ve stayed here several times and never had this issue before, so wonder if it’s a peculiarity of that one room. Otherwise, a good stay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Michaela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor restaurant iffers and parking paid, expensive for one day. My jorney was for one week, but because of parking i stayed one day
Stayed 1 night in Aug 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay in Crewe
A pleasant stay in a convenient location to the station Staff very helpful . Only problem was TV not working and one bedside light not working
Stayed 2 nights in Aug 2023

10/10 Excellent

Victoria

Stayed 1 night in Jul 2023

6/10 Okay

Susan

Liked: Staff & service
Ok for a night
The hotel staff are great. The breakfast is great. The room was good except for the dreadful state of the shower in room 101. The staff have taken my complaint about this seriously though & have contacted me to explain how they are going to rectify it. Thank you
Stayed 1 night in Jul 2023

2/10 Terrible

Helen

Stayed 1 night in Jul 2023

10/10 Excellent

eleanor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really good hotel, nice and clean rooms, friendly staff, close to shops and restaurants
Stayed 1 night in Jul 2023

10/10 Excellent

isaiah

Stayed 1 night in Jul 2023

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay. Friendly staff.
Stayed 1 night in Jun 2023

8/10 Good

Mohammad Khalil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
The shower was good but floor of
Stayed 2 nights in Jun 2023