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Reviews of Doubletree by Hilton Columbia, SC

4 out of 5
Doubletree by Hilton Columbia, SC
2100 Bush River Road, Columbia, SC

Reviews

8.2

Very good

Rating 10 - Excellent. 400 out of 896 reviews" "
Rating 8 - Good. 256 out of 896 reviews" "
Rating 6 - Okay. 123 out of 896 reviews" "
Rating 4 - Poor. 76 out of 896 reviews" "
Rating 2 - Terrible. 41 out of 896 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Alexies

Liked: Staff & service
Stayed 2 nights in May 2024

8/10 Good

Tameka

Stayed 3 nights in May 2024

8/10 Good

Carla

Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our one night stay!
Stayed 1 night in Apr 2024
Response from Sherlyn Campbell on 2 May 2024
Thank you for taking the time to share your experience. We look forward to seeing you again in the not too distant future!

8/10 Good

Demetria, Hope Mills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right off I20 and not too far from I26. The bathroom needs a remodel specifically the shower floor tiles. Beds were comfortable and room was overall clean. Don't waste money on breakfast. It was not worth the 15 bucks. Crackle Barrel is a 5 minute drive.
Stayed 2 nights in Mar 2024
Response from Sherlyn Campbell on 26 Apr 2024
Thank you for taking the time to share your experience. We look forward to welcoming you back in the not too distant future!

8/10 Good

Gregory

Travelled with partner
Liked: Cleanliness, staff & service
Very polite staff from check in to check out. Room was nice and clean. Bed not the most comfortable but ok. Convenient dining area with bar. Food was very good. Only negative thing was breakfast was not included. $16.99 USD for buffet per person. G & J from Canada.
Stayed 1 night in Mar 2024
Response from Sherlyn Campbell on 26 Apr 2024
Thank you for taking the time to share your experience. We look forward to welcoming you back in the not too distant future!

10/10 Excellent

Shawnda

Liked: Cleanliness, staff & service, property conditions & facilities
I love the front desk clerk!!!
Stayed 1 night in Mar 2024
Response from Sherlyn Campbell on 26 Apr 2024
Thank you for taking the time to share your experience. We look forward to welcoming you back in the not too distant future!

10/10 Excellent

Shafqat

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 1 night in Mar 2024
Response from Sherlyn Campbell on 26 Apr 2024
Thank you for taking the time to share your experience. We look forward to welcoming you back in the not too distant future!

4/10 Poor

Brandon

Extremely dated. Shower was moldy. The doors to the rooms slam so hard that I catapulted out of bed a couple times. Do not recommend if you want to sleep past 5 AM.
Stayed 1 night in Mar 2024
Response from Sherlyn Campbell on 27 Mar 2024
Thank you for taking the time to share your experience. We are disappointed to hear that we did not meet your expectations and sincerely apologize for any inconvenience.

10/10 Excellent

Lora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an overnight stay while visiting the Riverbank Zoo with my granddaughter. This was so close to the zoo and eating places.
Stayed 1 night in Mar 2024
Response from Sherlyn Campbell on 21 Mar 2024
Thank you for taking the time to share your experience. We look forward to welcoming you back in the future!

10/10 Excellent

Jerry

Stayed 1 night in Mar 2024
Response from Sherlyn Campbell on 26 Apr 2024
Thank you for taking the time to share your experience. We look forward to welcoming you back in the not too distant future!

4/10 Poor

Jennifer

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Our room had not been properly cleaned when we checked in. There was a used bar of soap on the bathroom counter, a dirty towel on the floor underneath it, and one clean towel. There were cigarette butts, empty beer cans, and several active spider webs on the balcony. The microwave didn't work properly and the coffee maker didn't work at all. There were no blankets or sheets in the room for the pull out sofa and there was only one pillow. The tv remote did not work and someone had wedged paper in the door latch to keep it from functioning properly. After 3 phone calls to the front desk, the night manager came to look at our room and was very responsive. But one of the staff members at the front desk was unprofessional and rolled her eyes and walked away from the desk when I asked a question after reporting the issues with the room. Definitely not the quality you'd expect renting a suite at the Hilton.
Stayed 2 nights in Mar 2024
Response from Sherlyn Campbell on 12 Mar 2024
Thank you for taking the time to share your experience. We are disappointed that your stay was not what we expected it to be and sincerely apologize for any inconvenience.

8/10 Good

Delindness

I liked it overall
Stayed 2 nights in Mar 2024
Response from Sherlyn Campbell on 12 Mar 2024
Thank you for taking the time to share your experience. We look forward to welcoming you back in the not too distant future!

8/10 Good

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel in general was nice. The cookies were delicious and the water upon arrival was awesome. The hotel just needs some updating but overall happy with the facility. We ran out of toilet paper and there wasn’t an extra roll in our room like usual in most hotels. Not much dining right around the hotel but restaurants were nearby within 10 minute drive.
Stayed 1 night in Mar 2024
Response from Sherlyn Campbell on 12 Mar 2024
Thank you for taking the time to share your experience. We look forward to welcoming you back in the not too distant future!

8/10 Good

Shannon, Beaufort

Stayed 1 night in Feb 2024
Response from Sherlyn Campbell on 12 Mar 2024
Thank you for taking the time to share your experience. We look forward to welcoming you back in the not too distant future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sherlyn Campbell on 12 Mar 2024
Thank you for taking the time to share your experience. We look forward to welcoming you back in the not too distant future!

6/10 Okay

Holly

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Dinner at restaurant took an hour. Pillows somewhat uncomfortable and walls a bit thin. Front desk staff very helpful and room was very clean, food was good just took too long.
Stayed 1 night in Feb 2024
Response from Sherlyn Campbell on 12 Mar 2024
Thank you for taking the time to share your experience. We are disappointed that your stay was not what we expected it to be and sincerely apologize for any inconvenience.

6/10 Okay

Kimberly

Travelled with family
The hotel is NOT convenient for visitors visiting USC campus. The hotel is older very large. Bathroom is soooo small. Vanity and sink is outside bathroom area so no privacy. Shower and toilet area small. Shower with mold and rust. Ceiling is coming down in one area of room. Fixtures dusty. Not enough towels or toilet paper—half a roll. Just disappointing
Stayed 2 nights in Feb 2024
Response from Sherlyn Campbell on 26 Feb 2024
Thank you for taking the time to share your experience. We are disappointed to hear that we did not meet your expectations and sincerely apologize for any inconvenience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Staycation
Good stay, the fridge in the room didn't keep anything cold so we had to get ice for any drinks. The shower is a great massager as the pressure is very powerful. Breakfast was ok you can pay or have it charged to the room. Overall the stay was nice. Friendly staff.
Stayed 2 nights in Feb 2024
Response from Sherlyn Campbell on 26 Feb 2024
Thank you for taking the time to share your experience. We look forward to welcoming you back in the not too distant future!

6/10 Okay

Richard

Just ok
Stayed 1 night in Feb 2024
Response from Sherlyn Campbell on 26 Feb 2024
Thank you for taking the time to share your experience.

10/10 Excellent

BARBARA, fayetteville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the experience was great
Stayed 1 night in Feb 2024
Response from Sherlyn Campbell on 13 Feb 2024
Thank you for taking the time to share your experience. We look forward to welcoming you back in the not too distant future!

4/10 Poor

Merle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dated and old!
This hotel is dated and worn out. We booked based on good reviews, but I can't believe this is even the same hotel we read reviews on. Upon arriving the customer service rep was not friendly. The carpet, paint, everything looked so used and abused. Arrive to our room and the wallpaper was literally coming off the wall. The pillows on the bed for sleeping were the size of decorative pillows. The shower has tons of black mold all over like it hasn't been cleaned thoroughly in a long time. We got in late and decided to just stay since we were headed out early. Save $$ and book somewhere else. This hotel needs major renovations everywhere!
Stayed 1 night in Feb 2024
Response from Sherlyn Campbell on 7 Feb 2024
Thank you for taking the time to share your experience. We are disappointed to hear that we did not meet your expectations and sincerely apologize for any inconvenience.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sherlyn Campbell on 29 Jan 2024
Thank you for taking the time to share your experience. We are disappointed that we did not meet your expectations and sincerely apologize for any inconvenience.

6/10 Okay

Josh

Stayed 2 nights in Jan 2024
Response from Sherlyn Campbell on 29 Jan 2024
Thank you for taking the time to share your experience. We are disappointed that we did not meet your expectations and sincerely apologize for any inconvenience.

4/10 Poor

Jonathan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Got in late. Safe didn’t work, front door didn’t close properly. No hangers. No sheets for pull out. Food found on floor under pull out. Took over an hour to get sheets when they were just a few feet down the hall. Terrible experience.
Stayed 2 nights in Jan 2024
Response from Sherlyn Campbell on 29 Jan 2024
Thank you for taking the time to share your experience. We are disappointed that we did not meet your expectations and sincerely apologize for any inconvenience.

10/10 Excellent

Preston

Stayed 2 nights in Dec 2023
Response from Sherlyn Campbell on 29 Jan 2024
Thank you for taking the time to share your experience. We look forward to welcoming you back in the not too distant future!

4/10 Poor

Tracie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I do not recommend this hotel!
The lobby was breathtaking!! The room smelled and there were cobwebs on the walls. The coffee maker was covered in dust and the bed was far from comfortable. I don’t recommend this hotel at all! booked through Hotels.com/expedia. The pictures of the room I booked was not the room that Hotels.com/expedia booked for me!! It was definitely a case of false advertising on their behalf!! I don’t know if I will ever trust them to use their app or not. Customers beware!!
Stayed 1 night in Dec 2023
Response from Sherlyn Campbell on 29 Jan 2024
Thank you for taking the time to share your experience. We are disappointed that we did not meet your expectations and sincerely apologize for any inconvenience.

10/10 Excellent

Bryant, Conifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location ! Could get to downtown Columbia or Lexington with ease.
Stayed 3 nights in Dec 2023
Response from Sherlyn Campbell on 29 Jan 2024
Thank you for taking the time to share your experience. We look forward to welcoming you back in the not too distant future!

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was Great good service and polite
Stayed 2 nights in Dec 2023
Response from Sherlyn Campbell on 29 Jan 2024
Thank you for taking the time to share your experience. We look forward to welcoming you back in the not too distant future!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sherlyn Campbell on 22 Dec 2023
Thank you for taking the time to share your experience. We look forward to seeing you again in the not too distant future!

10/10 Excellent

B C FIRST STEPS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service.
Stayed 1 night in Dec 2023
Response from Sherlyn Campbell on 22 Dec 2023
Thank you for taking the time to share your experience. We look forward to seeing you again in the not too distant future!

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sherlyn Campbell on 22 Dec 2023
Thank you for taking the time to share your experience. We look forward to seeing you again in the not too distant future!

10/10 Excellent

Young

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay highly recommended!
Response from Sherlyn Campbell on 7 Feb 2024
Thank you for taking the time to share your experience. We look forward to seeing you back in the not too distant future!

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Nov 2023
Response from Sherlyn Campbell on 17 Nov 2023
Thank you for taking the time to share your experience. We look forward to welcoming you back to hotel in the not too distant future!

2/10 Terrible

Stephen

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay here
Hotel was shabby not in line with rating. Power outlet in bathroom broken. Three of us staying and only two sets of towels. USB outlets in room broken. Refrigerator didn’t have any shelves. Safe was broken away from wall not secure. A second rate place at a first rate price. Very disappointed
Stayed 2 nights in Nov 2023
Response from Sheryl Campbell on 7 Nov 2023
Thank you for taking the time to share your experience. We are disappointed to hear that your stay wasn't what we expected it to be and sincerely apologize for the inconvenience.

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Allergy friendly (Vegan!) chocolate chip cookies were available.
Stayed 1 night in Nov 2023
Response from Sherlyn Campbell on 3 Nov 2023
Thank you for taking the time to share your experience. We look forward to welcoming you back in the not too distant future!

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay here!
Stayed 1 night in Oct 2023
Response from Sherlyn Campbell on 2 Nov 2023
Thank you for taking the time to share your experience. We look forward to welcoming you back to our hotel in the not too distant future!

6/10 Okay

Jacqueline

Liked: Staff & service, room comfort
Overpriced outdated hotel
The hotel needs some serious updating. The bathrooms have a lot of black in the corners etc of the tiles. They only Provide you with two bath towels, two hand towels and two washcloths. We asked for additional towels and they told us to throw the dirty ones in the hallway to get more. They then didn’t replace the floor mat. Only had a half roll of toilet paper in the room and a box of Kleenex with maybe a half dozen tissues left. Room was 65° and about impossible to figure out how to change between heat and AC. Also thought we booked to include breakfast and we were told breakfast was an additional charge. Wouldn’t recommend.
Stayed 2 nights in Oct 2023
Response from Sheryl Campbell on 29 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

2/10 Terrible

Tiffany

Disliked: Cleanliness, staff & service, property conditions & facilities
Unsafe Police do not respond to this address
Stayed 1 night in Oct 2023
Response from Sherlyn Campbell on 13 Oct 2023
Thank you for taking the time to share your experience.

8/10 Good

Shalana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Sherlyn Campbell on 14 Oct 2023
Thank you for taking the time to share your experience. We look forward to welcoming you back in the not too distant future!

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty, front door and bathroom door would not open properly, box spring was exposed and dirty, curtains were dirty, there were water stains on the ceiling and the room smelled bad Also, we booked a king bed and they gave us a 2 queen bed first and we had to back down and get the right room This motel was listed as a 4 star by Expedia, it was a 2 star at best We left that motel and went to a different one We spoke to someone at Expedia and we are waiting on a refund, the agent from Expedia said we should have went and talked to the front desk people, it is not our job to sort this out, Expedia is supposed to vet these places and make sure the ratings are accurate
Stayed 1 night in Oct 2023
Response from Sherlyn Campbell on 12 Oct 2023
Thank you for taking the time to share your experience. We are disappointed to hear that we did not meet your expectations and sincerely apologize for the inconvenience.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant was great with excellent food rooms were comfortable and showers had high spouts(I'm tall) and the pressure was amazing. Will stay here on next visit for sure. BTW you get a hot cookie when you check in!!
Stayed 2 nights in Oct 2023
Response from Sheryl Campbell on 10 Oct 2023
Thank you, Patrick, for taking the time to share your experience. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

David

Stayed 1 night in Sep 2023
Response from Sheryl Campbell on 29 Oct 2023
Thank you for taking the time to share your experience. We look forward to welcoming you to back in the not too distant future!

10/10 Excellent

Phillip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great staff and very clean room
Stayed 1 night in Sep 2023
Response from Sherlyn Campbell on 30 Sept 2023
Thank you for taking the time to share your experience. We look forward to welcoming you back to our hotel in the not too distant future!

6/10 Okay

Kristen

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property was not as clean as expected; upon entering the room we found a large metal piece sticking out from the hvac system, no extra toilet paper and a dusty room. The toilet leaked upon flushing and a towel hook was visibly coming out of the wall, all reported to front desk but not addressed during the stay. The ice machine on our floor also did not work.
Stayed 3 nights in Sep 2023
Response from Sherlyn Campbell on 27 Sept 2023
Thank you for taking the time to share your experience. We are disappointed to hear that we did not exceed your expectations.

2/10 Terrible

Kristine

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Sherlyn Campbell on 21 Sept 2023
Thank you for taking the time to share your experience. We are disappointed to hear that we did not exceed your expectations and apologize for the inconvenience.

4/10 Poor

Jose

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room had a weird mold like smell. The bathroom was not clean and had hair all over the floor. There was a bubble coming out of the ceiling over the tub. The USB by by the nightstand was broken and the room itself was very dusty. Not very well maintained. I would never stay there again.
Stayed 2 nights in Aug 2023
Response from Sherlyn Campbell on 14 Sept 2023
Thank you for taking the time to share your experience. We are disappointed to hear that we did not exceed your expectations.

4/10 Poor

Brenton

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Reserved a pack n play when booking and there wasn’t one available at check in. Okay, we’ll survive. The lobby was very nice and clean but it didn’t match the cleanliness of the room. My wife/kids found a roach in the bathroom which was disgusting. The tub was stained and wouldn’t drain. The shower curtain was too short for the tub so every time you take a shower the bathroom would pretty much flood. Carpet and furniture were stained, walls had markings on them, light switch was broken and the comforter was ripped, allowing feathers to spew out, and the doors into rooms were damaged. The front desk did say we could switch rooms but after traveling all day, the wife and kids were tired to change rooms. Overall, for a double tree hotel, it wasn’t up to par.
Stayed 2 nights in Sep 2023
Response from Sheryl Campbell on 5 Sept 2023
Thank you for taking the time to share your experience. We are disappointed to hear that we did not exceed your expectations and sincerely apologize for the inconvenience.

4/10 Poor

Oana

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sheryl Campbell on 5 Sept 2023
Thank you for taking the time to share your experience. We are disappointed to hear that we did not exceed your expectations and sincerely apologize for the inconvenience.

2/10 Terrible

DENISE

Stayed 2 nights in Aug 2023
Response from Sherlyn Campbell on 14 Sept 2023
Thank you for taking the time to share your experience. We are disappointed to hear that we did not exceed your expectations.

10/10 Excellent

Gennie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
We always like staying at a Doubletree. This one was nice, quiet, and close to the interstate - we were passing through. And we always enjoy the warm cookie!
Stayed 1 night in Aug 2023
Response from Sherlyn Campbell on 16 Aug 2023
Thank you for taking the time to share your experience. We look forward to welcoming you back in the not too distant future!