Efficiency, Suite, 1 King Bed, Non Smoking, Hot Tub | Premium bedding, pillow-top beds, individually furnished, desk

Reviews of Ramada by Wyndham Cold Lake

2.5 out of 5
Ramada by Wyndham Cold Lake
4005 50 St, Cold Lake, AB

Reviews

8.2

Very good

Rating 10 - Excellent. 265 out of 655 reviews" "
Rating 8 - Good. 260 out of 655 reviews" "
Rating 6 - Okay. 71 out of 655 reviews" "
Rating 4 - Poor. 42 out of 655 reviews" "
Rating 2 - Terrible. 17 out of 655 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Diane

Travelled with partner
Liked: Staff & service, amenities
Not the nicest area but not a deal breaker. Room was a bit banged up. Broken tiles in the washroom, cig burns in the carpet. But still clean. Staff was friendly
Stayed 1 night in May 2024
Response from Jordin Rehberg on 11 May 2024
Dear Diane,It sounds like you took the time to appreciate the positives despite a few bumps along the way. We're glad to hear that despite the room's imperfections, it was still kept clean and that the staff made your stay enjoyable. Your feedback is valuable and will surely help the hotel improve for future guests. If there's anything else you'd like to share or if there's anything we can assist you with, please don't hesitate to let us know. We're here to ensure your experience is as pleasant as possible and hope to welcome you back in the future.Sincerely,Jordin RehbergFront Desk ManagerRamada by Wyndham Cold Lake

4/10 Poor

shannon

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Screaming from the homeless shelter at the end of the parking lot and RCMP visits all night. I got no sleep!!
Stayed 2 nights in Apr 2024
Response from Jordin Rehberg on 30 Apr 2024
Dear Shannon, We sincerely apologize for the inconvenience you experienced during your stay. We understand the importance of a peaceful night's rest, and it's disheartening to learn that external noise disrupted your sleep. Rest assured, we take your feedback seriously and will take immediate steps to address the issues you've raised. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely, Jordin RehbergFront Desk ManagerRamada by Wyndham Cold Lake

10/10 Excellent

Jonah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jordin Rehberg on 13 Apr 2024
Dear JonahWe're thrilled to hear that you had a fantastic experience at our hotel! Your 5/5 rating truly brightens our day. If there's anything else we can do to make your future stays even more spectacular, just give us a shout. We're here to sprinkle a little extra sparkle into your travels!Best regards, Jordin RehbergFront Desk ManagerRamada by Wyndham Cold Lake

8/10 Good

Vicki

Travelled with partner
Comfortable and quiet. A bit far from restaurants.
Stayed 1 night in Mar 2024
Response from Jordin Rehberg on 19 Mar 2024
Dear VickiThank you for your feedback! We're thrilled to hear that you found your stay comfortable and quiet. We understand your concern about the distance from restaurants. While we strive to provide a peaceful atmosphere, we also recognize the importance of convenience for our guests. We'll take your comment into consideration as we continue to improve our services. We hope to welcome you back soon for another enjoyable stay!Sincerely, Jordin RehbergFront Desk ManagerRamada by Wyndham Cold Lake

4/10 Poor

Angela

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Mattresses desperately needed to be replaced on both Queen beds. (Ours backs were sore in the mornings) The bathroom floor had a huge crack going through two tiles. But a little TLC, then I would recommend because staff was very nice and welcoming.
Stayed 2 nights in Mar 2024
Response from Jordin Rehberg on 12 Mar 2024
Dear Angela, Thank you for sharing your experience with us. We apologize for any discomfort you experienced due to the condition of the mattresses and the bathroom floor. Your feedback is invaluable to us, and we will address these issues promptly to ensure a more comfortable stay for our guests in the future. We're glad to hear that you found our staff to be welcoming, and we hope to have the opportunity to welcome you back and provide you with an improved experience. If there's anything else we can do to enhance your stay, please don't hesitate to let us know.Jordin RehbergFront Desk ManagerRamada by Wyndham Cold Lake

10/10 Excellent

Norene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely accommodating and friendly staff. Alex upgraded our room on a busy Friday night. Delicious breakfast perogies. Thank you for the hospitality!
Stayed 1 night in Mar 2024
Response from Jordin Rehberg on 12 Mar 2024
Dear NoreneThank you for taking the time to share your experience! We're delighted to hear that you enjoyed the hospitality of our staff, especially Alex's gesture of upgrading your room. It's wonderful to know that you also enjoyed the delicious breakfast perogies. Your kind words mean a lot to us, and we look forward to welcoming you back for another fantastic stay in the future!Jordin RehbergFront Desk ManagerRamada by Wyndham Cold Lake

8/10 Good

Lyndsey

Stayed 1 night in Mar 2024
Response from Jordin Rehberg on 30 Mar 2024
Dear LyndseyWe're delighted to hear that you enjoyed your stay at our hotel! Your satisfaction is our priority, and we're pleased that you had a positive experience with us. We hope to welcome you back again soon!Sincerely, Jordin RehbergFront Desk ManagerRamada by Wyndham Cold Lake

6/10 Okay

Norah

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from Jordin Rehberg on 11 Feb 2024
Dear Norah,Thank you for sharing your feedback with us. We appreciate your honesty and regret that your experience fell short of expectations.We take all guest feedback seriously and will use your comments to identify areas for improvement. Please know that your comfort and satisfaction are our top priorities, and we are committed to making necessary adjustments to enhance the quality of our services.We hope you'll consider giving us another opportunity to exceed your expectations during a future visit. If there's anything specific you'd like to discuss or address, please don't hesitate to reach out to our management team directly. We value your input and strive to make every guest's stay enjoyable.Warm Regards,Jordin RehebregFront Desk ManagerRamada by Wyndham Cold Lake

6/10 Okay

Amy

I unfortunately can not say how the rooms or the property were as i did not stay. There was a mix up with third party booking and the hotel didnt show it as cancelled and charged me.
Stayed 2 nights in Jan 2024
Response from Jordin Rehberg on 11 Feb 2024
Dear Amy,We're truly sorry to hear about the mix-up with your booking and the inconvenience it caused. We understand how frustrating it can be when things don't go as planned, especially when it comes to travel arrangements.We sincerely apologize for any inconvenience this has caused and hope to have the opportunity to regain your trust in the future. Your satisfaction is our priority, and we appreciate your understanding.Warm Regards,Jordin RehebregFront Desk ManagerRamada by Wyndham Cold Lake

6/10 Okay

Jonathan

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cold lake Ramada
Hotel is getting pretty run down needs work a lot of scabs around area lock your stuff up
Stayed 1 night in Jan 2024
Response from Jordin Rehberg on 25 Jan 2024
Dear JonathanThank you for taking the time to share your feedback about your recent stay with us. We take all guest reviews seriously as they help us identify areas for improvement.We apologize for any inconvenience you may have encountered during your stay. The issues you mentioned, such as the hotel appearing run down and concerns about the surrounding area, are not reflective of the standard we strive to maintain. Rest assured, we are taking immediate steps to address and rectify the issues you've highlighted.Our commitment to providing a safe and comfortable environment for our guests is of utmost importance to us. We are working diligently to enhance security measures in and around the hotel premises to ensure the well-being of our guests.We appreciate your feedback on the condition of our facilities, and we want to assure you that we are investing in ongoing maintenance and upgrades to ensure a more pleasant experience for all our guests.Once again, we apologize for falling short of your expectations, and we sincerely hope you will consider giving us another opportunity to provide you with the exceptional experience that we aim to deliver.Warm regards,Jordin RehbergFront Desk ManagerRamada by Wyndham Cold Lake

6/10 Okay

Gregory

Business traveller
Disliked: Property conditions & facilities
The staff were okay and the room was clean overall but it simply looked word, black paint marks on the ceiling and some of the trim was loose, carpet looked worn, the bathroom mirror was broken. I used the bike on the gym, which was not easily identified by proper signage, and the bike was dusty, gym looked worn.
Stayed 1 night in Jan 2024
Response from Jordin Rehberg on 22 Jan 2024
Dear GregoryThank you for taking the time to share your feedback with us. We appreciate your honesty and want to extend our sincere apologies for any shortcomings you experienced during your stay. Your input is invaluable as it helps us identify areas for improvement.We are glad to hear that you found our staff to be satisfactory and that your room was generally clean. However, we are truly sorry to learn about the maintenance issues you encountered. Your concerns regarding paint marks on the ceiling, loose trim, a worn carpet, and a broken bathroom mirror are taken seriously, and we will address these matters promptly to ensure they are resolved.We apologize for any inconvenience you faced in locating the gym and for the condition of the exercise equipment. Rest assured, we will review our signage to make it more visible and ensure that our gym facilities are maintained to the highest standard. Your feedback helps us uphold the quality of our amenities, and we appreciate your patience as we work to make necessary improvements.We sincerely value your stay with us, and we hope you will consider giving us another opportunity to provide you with the exceptional experience that we strive to offer. If you plan to visit again, please contact our front desk directly, and we will do our best to ensure your next stay is more enjoyable.Once again, thank you for your feedback, and we look forward to the possibility of hosting you again in the future.Best regards,Jordin RehbergFront Desk ManagerRamada by Wyndham Cold Lake

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the hotel was fog friendly. There were only about 6 occupants in the hotel and they placed someone beside us and directly above us, which wasn't ideal. It could have been a lot more quiet for everyone if they spread us throughout the hotel.
Stayed 1 night in Dec 2023
Response from Jordin Rehberg on 14 Jan 2024
Dear Erin, Thank you for taking a moment to share your experience at Ramada by Wyndham Cold Lake. I would like to apologize for the placement of guest in our hotel, sadly depending on the type of rooms booked, the location of the rooms are limited. It is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Jordin RehbergFront Desk ManagerRamada by Wyndham Cold Lake

2/10 Terrible

Tyler

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jordin Rehberg on 14 Jan 2024
Dear Tyler,We’re so sorry to hear that your experience did not meet our standards. We value our guests' feedback and work hard to ensure that similar issues do not occur in the future. We hope to have the chance to welcome you back again.Sincerely,Jordin RehbergFront Desk ManagerRamada by Wyndham Cold Lake

10/10 Excellent

Johanna

Stayed 7 nights in Dec 2023
Response from Jordin Rehberg on 22 Jan 2024
Dear JohanaThank you so much for taking the time to share your wonderful 5/5 review! We are thrilled to hear that you had such a fantastic experience during your stay at our hotel.It warms our hearts to know that you found our accommodations to be exceptional. Our team works hard to create a welcoming and comfortable environment for our guests, and it's incredibly rewarding to see that reflected in your positive feedback.Once again, thank you for choosing our hotel and for sharing your positive experience. We appreciate your kind words and hope to have the pleasure of hosting you again soon.Sincerely, Jordin RehbergFront Desk ManagerRamada by Wyndham Cold Lake

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine
Response from Jordin Rehberg on 11 Feb 2024
Dear Joseph, Thank you for your glowing review! We're delighted to hear that everything met or exceeded your expectations during your stay with us.Ensuring our guests have a wonderful experience is our top priority, and we're thrilled that you found everything to be just right.Should your travels bring you back to the area, we'd be honored to welcome you back for another exceptional stay. Thank you for choosing our hotel, and we look forward to serving you again in the future!Warm Regards, Jordin RehbergFront Desk ManagerRamada by Wyndham Cold Lake

8/10 Good

Andrew

Stayed 1 night in Nov 2023

10/10 Excellent

Bradley

Stayed 2 nights in Nov 2023

10/10 Excellent

Bob

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the 3rd time I have stayed at this property. The staff are always helpful. Perogies and bacon at the breakfast are a treat.
Stayed 2 nights in Nov 2023
Response from Jordin Rehberg on 30 Nov 2023
Dear Bob, Thank you for sharing a review of your recent experience. Our team here at Ramada by Wyndham Cold Lake is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you, especially with breakfast! We hope you’ll visit us again soon.Sincerely,Jordin RehbergFront Desk ManagerRamada by Wyndham Cold Lake

10/10 Excellent

Barbara

Stayed 2 nights in Nov 2023

6/10 Okay

Olivia

Business traveller
Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Jordin R on 18 Nov 2023
Dear Olivia, Thank you for recent review. We regret that we did not deliver our usual standard of service. Our team here at Ramada by Wyndham Cold Lake is committed to providing high-quality customer service to all of our guests. We hope to see you again in the near future.Sincerely,Jordin RFront Desk ManagerRamada by Wyndham Cold Lake

6/10 Okay

Kyle

No reception.
Stayed 2 nights in Nov 2023
Response from Jordin R on 13 Nov 2023
Dear Kyle,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Cold Lake.Your feedback is very important to us, and I am saddened to hear that there was no reception when you checked out. We have placed a bell at the front desk incase the attendant is occupied with other duties. I would like to know what time you were at the front desk so I can speak with the attendant to understand their absence. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Jordin RFront Desk ManagerRamada by Wyndham Cold Lake

8/10 Good

Sheldon

Stayed 2 nights in Oct 2023
Response from Viva Romanillos on 2 Nov 2023
Dear Sheldon,Thank you for your feedback.Hope to see you again.Sincerely,

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was very easy. Easy location to find.
Stayed 1 night in Oct 2023
Response from Jordin R on 30 Oct 2023
Dear Tammy, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Cold Lake. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Jordin RFront Desk ManagerRamada by Wyndham Cold Lake

6/10 Okay

Robert

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pee stain on comforter, chairs were ripped apart.
Stayed 1 night in Oct 2023
Response from Jordin D on 24 Oct 2023
Dear RobertThank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team. Thank you again for the recent review, and we hope to see you again in the near future.Sincerely, Jordin DFront Desk ManagerRamada by Wyndham Cold Lake

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jordin D on 24 Oct 2023
Dear Marc,Wow! 5/5 review! Thank you so much for your recent review regarding your recent stay with us. We are so happy that you had such a great stay. Here at the Ramada by Wyndham Cold Lake we value our guest and want their time with us spent comfortably. Thank you again for your recent review and we hope to welcome you back soon. Sincerely, Jordin DFront Desk ManagerRamada by Wyndham Cold Lake

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very spacious and comfortable as advertised.
Stayed 1 night in Oct 2023
Response from Jordin D on 24 Oct 2023
Dear Joseph,Thank you so much for your recent review regarding your stay with us. We are extremely happy that we were able to provide 5/5 service. Our guest are always our top priority. We defiantly have some big rooms and love that you enjoyed it as much as we do! Thank you again for the review and we hope to see you in the future.Sincerely, Jordin DFront Desk ManagerRamada by Wyndham Cold Lake

6/10 Okay

Lolita

Travelled with partner
Disliked: Cleanliness
Dusty room. Got allergies attack cause of dust mites.
Stayed 1 night in Oct 2023
Response from Jordin R on 14 Oct 2023
Dear Lolita, We sincerely regret that your experience was less than perfect. We care deeply about our guest and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.Sincerely,Jordin RFront Desk ManagerRamada by Wyndham Cold Lake

8/10 Good

Edwardo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s safe , quite and easy parking. I recommend it.
Stayed 1 night in Oct 2023
Response from Jordin R on 10 Oct 2023
Dear Edwardo, Thank you for choosing us for your recent hotel stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Ramada by Wyndham Cold Lake in the near future.Sincerely, Jordin RFront Desk ManagerRamada by Wyndham Cold Lake

10/10 Excellent

Grant

Travelled with partner
Liked: Staff & service, amenities
I felt that the curtains did not fit the windows properly which allowed too much light in the room. Our wifi did not work which of course included the TV not working so that was frustrating. If not for that we would have been extremely happy with the hotel.
Stayed 1 night in Oct 2023
Response from Jordin Dawe on 6 Oct 2023
Dear GrantThank you for taking the time to tell us about your experience at Ramada by Wyndham Cold Lake. It is always a pleasure to receive feedback.I am sorry that you found the curtains were letting in to much light, we will definitely take note and seeing what we can do to improve. I would also like to apologize regarding the internet and cable, sadly there was an outage in the area and that also included us. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Jordin DaweFront Desk ManagerRamada by Wyndham Cold Lake

6/10 Okay

Rockford

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Jordin R on 26 Sept 2023
Dear Rockford, Thank you for taking the time to tell us about your stay. We’re so glad you were able to visit us at Ramada by Wyndham Cold Lake. Our team is always working to offer the best service to our guests. We hope you’ll have a chance to come back soon.Sincerely,Jordin RFront Desk ManagerRamada by Wyndham Cold Lake

10/10 Excellent

Chad

Stayed 2 nights in Sep 2023
Response from Jordin R on 26 Sept 2023
Dear Chad, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Cold Lake. It is always a pleasure to receive 10 out of 10 reviews. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Jordin R

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Nice hotel, friendly staff, clean room. No complaints
Stayed 1 night in Sep 2023
Response from Jordin R on 21 Sept 2023
Dear James, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Cold Lake. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay to be nice and met with friendly staff. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Jordin RFront Desk ManagerRamada by Wyndham Cold Lake

8/10 Good

Judy

Stayed 1 night in Sep 2023
Response from Jordin R on 21 Sept 2023
Dear JudyThank you for taking the time to tell us about your experience at Ramada by Wyndham Cold Lake. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Jordin RFront Desk ManagerRamada by Wyndham Cold Lake

4/10 Poor

Philip

Business traveller
Liked: Staff & service
Cable box was not working. Thankfully, staff replaced the box promptly.
Stayed 1 night in Sep 2023
Response from Jordin Dawe on 12 Sept 2023
Dear Philip,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Cold Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had issues with the cable box but that it was replaced promptly. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Jordin Dawe

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Jordin Dawe on 12 Sept 2023
Dear Donna, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Cold Lake. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely, Jordin Dawe

10/10 Excellent

bernice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday
The staff were amazing, the cleaning was awesome. Staff assisted us when we needed them. Will return in the future.
Stayed 2 nights in Aug 2023
Response from Jordin Dawe on 7 Sept 2023
Dear BerniceThank you for choosing us for your recent holiday. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Ramada by Wyndham Cold Lake in the near future.Jordin DaweFront Desk ManagerRamada by Wyndham Cold Lake

10/10 Excellent

Martin

Stayed 1 night in Aug 2023
Response from Jordin Dawe on 7 Sept 2023
Dear MartinThank you so much for your 10/10 review. We are delighted to hear that you had a positive experience with us at Ramada by Wyndham Cold Lake. We hope you’ll visit us again soon.Jordin DaweFront Desk ManagerRamada by Wyndham Cold Lake

10/10 Excellent

Margo Van de

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Jordin Dawe on 7 Sept 2023
Dear MargoThank you for taking the time to tell us about your experience at Ramada by Wyndham Cold Lake. It is always a pleasure to receive positive feedback. We look forward to welcoming you back to n the near future.Jordin DaweFront Desk ManagerRamada by Wyndham Cold Lake

6/10 Okay

William

Stayed 1 night in Aug 2023
Response from Jordin Dawe on 7 Sept 2023
Dear WilliamThank you for recent review. We regret that we did not deliver our usual standard of service. Our team here at Ramada by Wyndham Cold Lake is committed to providing high-quality customer service to all of our guests. We hope to see you again in the near future.Jordin DaweFront Desk ManagerRamada by Wyndham Cold Lake

4/10 Poor

Tyler

Business traveller
Disliked: Cleanliness, property conditions & facilities
This Hotel needs some TLC/Maintenance...
Stayed 1 night in Aug 2023
Response from Jordin Dawe on 7 Sept 2023
Dear TylerThank you for providing us with your valuable feedback. We’re disappointed to hear that our physical space wasn’t exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.Jordin DaweFront Desk ManagerRamada by Wyndham Cold Lake

10/10 Excellent

Cam

Stayed 1 night in Aug 2023
Response from Jordin Dawe on 12 Sept 2023
Dear CamThank you for choosing us for your recent stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Ramada by Wyndham Cold Lake in the near future.Jordin DaweFront Desk ManagerRamada by Wyndham Cold Lake

2/10 Terrible

Ben

Disliked: Staff & service
Stayed 3 nights in Aug 2023
Response from Jordan Dawe on 24 Aug 2023
Dear Ben, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Cold Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Jordan Dawe Front Desk Manager Ramada by Wyndham Cold Lake

10/10 Excellent

Joseph, St Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained
Stayed 2 nights in Aug 2023
Response from Jordan Dawe on 8 Aug 2023
Dear JosephThank you for choosing us for your recent stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Ramada by Wyndham Cold Lake in the near future.Sincerely,Jordan DaweFront Desk ManagerRamada by Wyndham Cold Lake

6/10 Okay

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Jordan Dawe on 2 Aug 2023
Dear James, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Cold Lake. We’re so sorry to hear that your experience did not meet our standards. We value our guests feedback and work hard to ensure that similar issues do not occur in the future. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Jordan DaweFront Desk ManagerRamada by Wyndham Cold Lake

8/10 Good

Charli, Coquitlam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Jordin Rehberg on 26 Jul 2023
Dear Charli,Thank you so much for your review. We are delighted to hear that you had a positive experience with us at Ramada by Wyndham Cold Lake. We hope you’ll visit us again soon.Jordin RehbergFront Desk ManagerRamada by Wyndham Cold Lake

6/10 Okay

Allen

Stayed 3 nights in Jul 2023
Response from Jordan Dawe on 14 Aug 2023
Dear Alien, Thank you for leaving a review. We’re so glad you were able to visit us at Ramada by Wyndham Cold Lake. Our team is always working to offer the best service to our guests. We hope you’ll have a chance to come back soonJordan DaweFront Desk ManagerRamada by Wyndham Cold Lake

6/10 Okay

NICOLE

Stayed 2 nights in Jul 2023
Response from Jordin Rehberg on 11 Jul 2023
Dear NicoleThank you for choosing us for Ramada by Wyndham Cold Lake. We regret that we did not deliver our usual standard of service. Our team here at Ramada is committed to providing high-quality customer service to all of our guests. We hope to see you again in the near future.Jordin RehbergFront Desk ManagerRamada by Wyndham Cold Lake

4/10 Poor

Lise

Stayed 1 night in Jul 2023
Response from Jordin Rehberg on 11 Jul 2023
Dear LisaThank you for choosing us for Ramada by Wyndham Cold Lake. We regret that we did not deliver our usual standard of service. Our team here at Ramada is committed to providing high-quality customer service to all of our guests. We hope to see you again in the near future.Jordin RehbergFront Desk ManagerRamada by Wyndham Cold Lake

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Jordin Rehberg on 2 Jul 2023
Dear Ryan, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Cold Lake. It is always a pleasure to receive positive feedback.Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Jordin Rehberg Front Desk ManagerRamada Inn & Suites Cold Lake

8/10 Good

Robert

Travelled with partner
Liked: Staff & service, property conditions & facilities
Clean glasses & coffee mugs were not offered each day
Stayed 2 nights in Jun 2023
Response from Jordin Rehberg on 2 Jul 2023
Dear Robert, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Cold Lake. It is always a pleasure to receive feedback. I will share your comments with our team. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Jordin RehbergFront Desk ManagerRamada Inn & Suites Cold Lake