Fireplace
Check availability

Reviews of The Old House At Home

5 out of 5
The Old House At Home
Summer Lane, Burton, Chippenham, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 157 out of 252 reviews" "
Rating 8 - Good. 73 out of 252 reviews" "
Rating 6 - Okay. 13 out of 252 reviews" "
Rating 4 - Poor. 6 out of 252 reviews" "
Rating 2 - Terrible. 3 out of 252 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Tony

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

8/10 Good

Paul

Stayed 2 nights in Feb 2024

8/10 Good

GEMMA

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 2 nights in Feb 2024

8/10 Good

GEMMA

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Stayed 1 night in Feb 2024

10/10 Excellent

Niamh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Our stay at this lovely pub was fabulous, the service from the staff was amazing and they were just everything you could want. The room was warm and comfortable and the shower room was lovely too.
Stayed 1 night in Dec 2023

8/10 Good

TANIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine for our one nights stay. It was on a busy road so quite noisy got woken early
Stayed 1 night in Nov 2023

10/10 Excellent

Graham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reservations on 1 Dec 2023
Many thanks for your review

10/10 Excellent

Deb

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from reservations on 19 Nov 2023
Many thanks for your review

10/10 Excellent

Callum

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing stay for two nights with our little pug too. Food was awesome staff were super helpful and friendly great atmosphere. Would highly recommend we very much look forward to coming back.
Stayed 2 nights in Oct 2023
Response from REservations on 1 Nov 2023
Many thanks for your comments

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from REservations on 1 Nov 2023
Many thanks for your comments

4/10 Poor

Leanne

Travelled with family
Disliked: Cleanliness, property conditions & facilities
After trying to contact the venue to speak to someone, i have still not had any response. I booked for a 2 night stay and my parents also had a room booked for a family wedding. The first night we had a lovely meal in the restaurant, absolutely cannot fault the food and wait staff. However both rooms were dirty. Mum and Dads room was a bit dusty, mine was really dirty. Every surface covered in dust, pulled the bedside table out to plug my phone in, it looked like hadn't been cleaned in a long time and after taking a shower, i walked into the bedroom and my feet were dirty. I hardly slept the first night, i was wheezing and sneezing all night and the security light outside kept coming on outside. The next morning I was going to speak to someone however the housekeeper started coming round the tables at breakfast. We mentioned the issues and she said she hadn't gotten around to deep cleaning my room yet, she had only done the first 3 and on her own, close to retirement and nearly crying when we said the room was dirty. She was super helpful in making sure my parents room had a good clean that day. I had to move rooms whilst getting ready for the wedding which wasn't ideal but the second room was at least cleaner. It was a very expensive treat and no one from the restaurant has contacted me. The restaurant was also very dusty.
Stayed 2 nights in Oct 2023
Response from Reservations on 1 Nov 2023
Many thanks for your comments, and sorry to read of your experience. We will pass this onto the management

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent cabin style rooms with great walk in showers, however, the rooms were difficult to excess while carrying luggage or for the disabled.
Stayed 1 night in Sep 2023
Response from Reservations on 26 Sept 2023
Many thanks for your review

10/10 Excellent

Petronella

Liked: Cleanliness, staff & service, property conditions & facilities
What a beautiful place - home from home
Stayed 2 nights in Sep 2023
Response from Reservations on 19 Sept 2023
Many thanks for your review

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely time at this venue. It was extremely comfortable and clean. The staff were friendly and very helpful. We were really impressed Thank you!
Stayed 2 nights in Aug 2023
Response from Reservations on 11 Sept 2023
Thank you for your kind comments

4/10 Poor

Jane

Stayed 1 night in Aug 2023
Response from Reservations on 10 Aug 2023
Hello Jane, Thank you for taking the time to write. Can you let us know what happened during your stay?

10/10 Excellent

Jane

Stayed 1 night in Aug 2023
Response from Reservations on 6 Aug 2023
Thank you for your review

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must for a stop over
Great little retreat and excellent food and friendly staff
Stayed 1 night in Aug 2023
Response from Reservations on 6 Aug 2023
Many Thanks for your lovely review

8/10 Good

Chona

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staffs. Quiet environment. I like the room and welcome stuffs. Good space.
Stayed 2 nights in Jun 2023
Response from Reservations Team on 17 Jun 2023
Thank you for your review. We are pleased to hear that you had an enjoyable stay with us.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Good food and accommodation. Helpful and friendly staff and only 5 minutes away from Castle Cone circuit.
Stayed 1 night in May 2023
Response from Reservations Team on 17 May 2023
Thank you for your positive review. We are pleased to hear that you had an enjoyable stay with us. We hope to welcome you back to the hotel soon

10/10 Excellent

Jo

Stayed 2 nights in May 2023
Response from Reservations Team on 26 May 2023
Thank you for leaving a very positive review. We hope to welcome you back to the hotel.

10/10 Excellent

Paul, Tunbridge Wells

Stayed 1 night in Apr 2023
Response from Reservations Team on 12 May 2023
Thank you for your positive rating. We hope to welcome you back to the hotel soon.

10/10 Excellent

Carolin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place, clean, stylish and spacious rooms with great rainfall shower. Pub serves one of the best Roasts
Stayed 1 night in Apr 2023
Response from Reservations on 12 Apr 2023
Thank you for your review. We are delighted to hear that you enjoyed your stay with us.Kind Regards

10/10 Excellent

Uddipan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Stay
Thoroughly enjoyed our stay in the hotel. Room was very good. The bar served good drinks and the food was also very tasty.
Stayed 2 nights in Feb 2023
Response from Reservations on 12 Apr 2023
Many Thanks for your review. We are delighted to hear that you enjoyed your stay with us.Kind Regards

2/10 Terrible

Shelley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unclean, poor parking and lots of stairs to room
It was so awful that we didn’t stay!!! We arrived and there was no where to park and the girl at the desk said she didn’t know how to check anyone in and could I wait for the manager, the manager’s solution to parking was that someone from the bar would probably leave in the next hour! How can you have a hotel with no parking and it was on a busy road and there was no parking anywhere around. We drove up and down. Eventually there was a parking spot which another car then tried to take and I had to stop them. We then found that we had to climb two external flights of steps that we had not know about, this wasn’t in the hotel information. We would not have booked had we known this as our dog has a heart condition. The hotel whilst stating it is dog friendly has no areas where dogs can do their business. No the room… well I cried, it was dirty, I picked up the blanket across the end of the bed and ended up with a dusty powdery film left on my hands, there was dogs hair in all the nooks and crannies where it had not been cleaned sufficiently. It made my skin crawl. I didn’t bother complaining at the time because I was too upset, I just handed the key back and left. £209 down the drain! I also didn’t stay long enough to take photos. This is not a standard I would expect from Hotel.com Very unhappy customers.
Stayed 2 nights in Mar 2023
Response from Reservations Team on 7 Apr 2023
Thank you for your review. I have passed your feedback on to the team for investigation

8/10 Good

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great service food a room were fabulous but I fear my car got bashed in the car park I have no proof no cameras bit I did have white paint/ chalk and the car was cleaned that morning so there was no damage then. Can’t blame anyone other than the person who hit it and did not report it. Slightly put a dampener on the trip bit I can’t blame the pub and staff such a lovely little spot, food was great a real comfort pleaser.
Stayed 1 night in Mar 2023
Response from The Old House at Home on 25 Mar 2023
Thank you for your feedback, and ever so sorry this happened

10/10 Excellent

Gary

Stayed 1 night in Dec 2022

6/10 Okay

Surendra

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Nov 2022
Response from Reservations on 19 Dec 2022
Thank you for taking the time to write a review.

10/10 Excellent

Brett

Stayed 2 nights in Nov 2022
Response from Reservations on 19 Nov 2022
Thank you for your review

8/10 Good

Neil

Stayed 1 night in Nov 2022
Response from Reservations on 19 Nov 2022
Thank you for your review

10/10 Excellent

Nick

Stayed 1 night in Oct 2022
Response from Reservations on 1 Nov 2022
Thank you for your feedback

10/10 Excellent

Shelly

Stayed 1 night in Sep 2022
Response from Reservations on 1 Nov 2022
Thank you for your feedback

10/10 Excellent

Margaret

Stayed 1 night in Sep 2022
Response from Reservations on 1 Nov 2022
Thank you for your feedback

10/10 Excellent

carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is as good as the reviews say
This was not what I expected - the rooms are really good and the walk in shower the best I have stayed in ! I thought they would be in the main building but they are out the back, and it is so much quieter there than it would have been above the bar/restaurant . Food awesome and the staff are very helpful and friendly. The rooms are a bit of a "climb" up stone steps though, so not great for my mum who walks with a stick..but once up there... it was grand. Also - the floor is very hard. I broke my phone when it fell.. but it looks great :) phone not so much .... :)
Stayed 1 night in Sep 2022
Response from Reservations on 1 Nov 2022
Thank you for your feedback

10/10 Excellent

Brenda

Stayed 1 night in Aug 2022

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Jordan

Stayed 1 night in Aug 2022

10/10 Excellent

Howell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Castle coombe visit
Only stayed for one night arrived at 3.15 in room by 3.20 Lovely room bright and very clean Hadd s meal in the pub and it was excellent and the young woman whovwas running bar and serving meals was very friendly and helpful An excellebt stay and close to castle ccombe
Stayed 1 night in Aug 2022

10/10 Excellent

james

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable. Very nice food
Stayed 1 night in Aug 2022
Response from Reservations on 15 Aug 2022
Thank you for your kind words. We are delighted to hear you enjoyed your stay.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Reservations - Old House At Home on 28 Jul 2022
Thank you for your review

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Reservations - Old House At Home on 28 Jul 2022
Thank you for your review

10/10 Excellent

james

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice rooms, friendly staff, Food very good
Stayed 4 nights in Jul 2022
Response from Reservations - Old House At Home on 25 Jul 2022
Thank you for your review, we are delighted to read this and are so happy you had a great stay with us We look forward to welcoming you back soon

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was Home from Home. First Class service.
The whole place was clean, tidy and well thought through. All for the benefit of the visitors to the establishment. The staff were friendly, obligingly helpful. I felt I was the most important person there. A big well done to Amy and the team.
Stayed 2 nights in Jul 2022
Response from Reservations - Old House At Home on 19 Jul 2022
Thank you for your review we are delighted to hear you had a great stay with us and we have shared this great feedback with the team We hope to welcome you back soon

10/10 Excellent

roy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
Lovely and very friendly food good people are realy friendly staff friendly could not ask for a better place to stay
Stayed 2 nights in Jun 2022
Response from Reservations - Old House At Home on 8 Jul 2022
Thank you for your review We are delighted to hear you had a fantastic stay with us and we hope to welcome you back soon

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food, nice rooms
Amazing food so compliments to the chef, would suggest opening slightly earlier for breakfast for those having to go into work
Stayed 1 night in Jun 2022
Response from Reservations Team - Old House At Home on 25 Jun 2022
Thank you for your review, this has been shared with the team on site Kind regards

10/10 Excellent

Anthony

Stayed 1 night in Jun 2022
Response from Reservations Team - Old House At Home on 25 Jun 2022
Thank you for your review

10/10 Excellent

Marc

Stayed 1 night in May 2022
Response from Reservations - Old House At Home on 4 Jun 2022
Thank you for your review

10/10 Excellent

Quanhua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service, clean and especially food. It is not very convinient for tourist without own car
Stayed 1 night in May 2022
Response from Reservations - Old House At Home on 13 Jun 2022
Thank you for your review, We hope to welcome you back soon

8/10 Good

John

Stayed 2 nights in May 2022
Response from Reservations Team - Old House at Home on 23 May 2022
Thank you for your feedback