BBQ/picnic Area

Reviews of Hyatt Lodge Oak Brook Chicago

4 out of 5
Hyatt Lodge Oak Brook Chicago
2815 Jorie Blvd, Oak Brook, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 591 out of 1003 reviews" "
Rating 8 - Good. 225 out of 1003 reviews" "
Rating 6 - Okay. 89 out of 1003 reviews" "
Rating 4 - Poor. 57 out of 1003 reviews" "
Rating 2 - Terrible. 41 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Vladimir

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
There are very strong smells in the Lobby. I didn’t like it; it was impossible to breathe, but everything else was very good.
Stayed 2 nights in Mar 2024

2/10 Terrible

Andrew

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Paid for 2 queen. Tried to check in early, no rooms. Fine. Tried at 3pm check-in, no rooms. Fine. Confirmed waiting for 2 queen room. Wait for text for room ready. No text. Call and ask at 5pm, no 2 queen rooms, only king available. Blithe indifference from front desk, couldn't care less. Tell me I can't cancel, call Expedia. Will spread the word to avoid this place.
Stayed 1 night in Mar 2024

10/10 Excellent

Qianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking I didn’t like
Stayed 1 night in Feb 2024
Response from General Manager on 8 Mar 2024
Dear Qianna,We appreciate you leaving us a perfect rating. Your feedback is important to us, and we will be sure to share it with our team for improvement purposes. Overall, we trust you had a great stay, and we hope to show you an even better experience should you return in the future. Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Rosa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the shuttle available for the parking lot. The property is beautiful! The pool, sauna, hot tub everything was available and perfect!!
Stayed 2 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Rosa,It was a pleasure hosting you at Hyatt Lodge Oak Brook Chicago! We're glad our convenient shuttle, inviting pool, and beautiful property impressed you. The next time you're in town, please come see us again.Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Sonia

Liked: Property conditions & facilities
Loved the Pool and Ho tub.
Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb 2024
Dear Sonia,It was such a pleasure to welcome you to Hyatt Lodge Oak Brook Chicago! We're delighted you had the chance to relax in our sparkling pool and hot tub. Thank you for your great review and perfect rating, and we hope you return soon.Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Kierra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Feb 2024
Response from General Manager on 8 Feb 2024
Dear Susan,We're delighted you got the most out of our central location, and we trust you had the comfortable, welcoming stay we are known for. Please consider returning to Hyatt Lodge Oak Brook Chicago soon for an even better time. Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Nekeisha

Liked: Cleanliness, staff & service, property conditions & facilities
The perfect place, the scenery was so Beautiful, pool was nice and clean, shuffle bus to and from the parking lot
Stayed 2 nights in Feb 2024
Response from General Manager on 8 Feb 2024
Dear Nekeisha,It is always a delight to hear from our satisfied guests, and we thank you for taking the time to review your stay. We are pleased to hear that the lake views and forest preserve around our hotel were an added benefit to your stay. Thank you for the five-star rating. Should your travels point you back this way in the future, you can count on us for a clean and comfortable stay!Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 2 nights in Feb 2024
Response from General Manager on 8 Feb 2024
Dear Roman,Thank you for staying with us at Hyatt Lodge Oak Brook Chicago recently. We are delighted you enjoyed your time with us and can't wait to see you again.Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Barbara

Travelled with family
Great girls weekend here. Huge hot tub, staff quickly provided robes for all 7of us. The most comfortable beds I’ve ever slept in.
Stayed 2 nights in Feb 2024
Response from General Manager on 8 Feb 2024
Dear Barbara,Thank you for choosing Hyatt Lodge Oak Brook Chicago for your girls' weekend! We're so pleased our comfortable beds, relaxing hot tub, and prompt service impressed you. Please come see us again soon.Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Lisette

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stay was great but, the service at the restaurants were terrible. Mangers called off leaving the staff scrambling to find help to fill orders in and computer was down so they wrote down orders. Long wait for food. The hotel and property were great! Shopping and restaurants are near by so no need to eat at the resort. Otherwise, lovely staycation.
Stayed 2 nights in Dec 2023
Response from General Manager on 2 Feb 2024
Dear Lisette,We are thrilled you enjoyed your staycation at Hyatt Lodge Oak Brook Chicago! However, we are disappointed to hear about our restaurant service during your visit. We will certainly do better in this area moving forward. Thanks so much, and we can't wait to welcome you back. Warm Regards,The Hyatt Lodge Team

8/10 Good

Gisela

Travelled with family and small children
Liked: Staff & service, amenities
I enjoyed my stay at the Hyatt Lodge. The only thing I would change was the cleanliness of the hot tub. There was brown foam during all of our stay. It would have been nice to go into a clean tub.
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Gisela,We appreciate your comments and are glad you chose to stay with us. Your feedback regarding the hot tub cleanliness has been noted, and we will correct the issue. Thanks for being a loyal guest, and we cannot wait to see you again soon!Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Jason, Bensenville

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Jason,Thank you so much for choosing to stay with us at Hyatt Lodge Oak Brook Chicago. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back in the future.Warm Regards,The Hyatt Lodge Team

10/10 Excellent

karen

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities
We ❤️ this place! Always friendly and helpful.
Stayed 3 nights in Dec 2023
Response from General Manager on 26 Jan 2024
Dear Karen,Thank you for the perfect rating, and we are thrilled that our attention to hospitality left a lasting impression on you. Our team is dedicated to ensuring our guests enjoy every minute of their stay, and they will be delighted to know that their efforts were a highlight of your stay. We wish you a safe trip back home, and it would be our pleasure to welcome you back anytime!Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Cecilia, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly appreciated that Valet for my car was available especially because its so cold out and I didn't have to walk to park my car!
Stayed 1 night in Jan 2024
Response from General Manager on 24 Jan 2024
Dear Cecilia,Thank you for choosing Hyatt Lodge Oak Brook Chicago. We're pleased that our amenities were just what you needed while the cold weather was hitting, and we look forward to welcoming you again in the future for another five-star experience. Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Jimmy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Aaron

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT LODGE AND SCENIC VIEW
Stayed 4 nights in Jan 2024
Response from General Manager on 19 Jan 2024
Dear Aaron,Thank you so much for choosing to stay with us at Hyatt Lodge Oak Brook Chicago. Our goal is to provide every guest with a wonderful experience, and we're delighted that was the case for you. It's great to read you were able to enjoy our beautiful views! The pleasure was all ours, and we hope to welcome you back in the future.Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Valerie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great getaway from the city. Beautiful outdoor area, very close to the shopping center
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Valerie,It is wonderful to know that you had an excellent experience with us. Thank you so much for your kind words about our lovely facility. Hopefully, you took full advantage of the convenience our location affords our guests, and we appreciate you mentioning it to your fellow travelers. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Aaliyah

Stayed 2 nights in Jan 2024

10/10 Excellent

Anton, Hayward

Stayed 4 nights in Oct 2023

10/10 Excellent

Janika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it
Stayed 2 nights in Dec 2023
Response from General Manager on 10 Jan 2024
Dear Janika,We're thrilled you loved your stay at Hyatt Lodge Oak Brook Chicago! Your satisfaction is our top priority, and we can't wait to welcome you back for another five-star experience. Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Rebecca

Stayed 1 night in Jan 2024

4/10 Poor

Jennifer, Gilbert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pics online don’t match the reality. Property was probably very nice 25 years ago. Rooms need renovation. Public spaces very tired.
Stayed 1 night in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Jennifer,Thank you for taking the time to share your thoughts with us. We appreciate your feedback and would like to let you know that we are in the process of planning new renovations. Please book another stay with us in the future so we can show you a perfect stay.Warm Regards,The Hyatt Lodge Team

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again
Stayed 5 nights in Nov 2023
Response from General Manager on 9 Jan 2024
Dear Angela,Thank you for choosing us for your stay and taking the time to share your review. Your satisfaction is important to us, and we can't wait to welcome you back on your next visit!Warm Regards,The Hyatt Lodge Team

8/10 Good

Lisa

Stayed 1 night in Dec 2023

2/10 Terrible

Shronda

Liked: Cleanliness
Everything
Stayed 1 night in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Shronda,Thank you for taking a moment to let us know about your recent experience staying with us. We are disappointed your visit was not as expected and apologize for any inconvenience. It was nice to have had you as a guest, and we hope you will consider staying with us again the next time you are in Oak Brook.Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Rickey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

tashe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the area was nice and quiet. the hotel has a very cozy feeling. The staff were nice, helpful, understanding, and accommodating.
Stayed 2 nights in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Tashe,Thank you so much for choosing to stay with us at Hyatt Lodge Oak Brook Chicago. Our goal is to provide every guest with exceptional service, so we're thrilled our friendly team was a highlight of your visit. It's also great to read you were comfortable in our accommodations. The pleasure was all ours, and we hope to welcome you back soon.Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Chris

Stayed 1 night in Dec 2023

10/10 Excellent

Ellie

Stayed 1 night in Dec 2023

10/10 Excellent

Felicita

Stayed 1 night in Dec 2023

10/10 Excellent

Cheryl

Our stay for 2 nights was very good
Stayed 2 nights in Dec 2023
Response from General Manager on 25 Dec 2023
Dear Cheryl,Thank you for choosing Hyatt Lodge Oak Brook Chicago. Our team is delighted you had a wonderful experience with us and enjoyed your recent visit. We appreciate your review and hope to see you again for another memorable time. Warm Regards,The Hyatt Lodge Team

10/10 Excellent

alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was exceptional
Stayed 3 nights in Dec 2023
Response from General Manager on 19 Dec 2023
Dear Alberto, Thank you for being our guest at Hyatt Lodge Oak Brook Chicago and sharing your review. Our team is dedicated to delivering outstanding service to all our guests, and we're thrilled to know we hit the mark with you. We greatly appreciate your five-star rating. Please come back soon!Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

hyungmuk

Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolute perfection!
Stayed 1 night in Dec 2023
Response from General Manager on 10 Dec 2023
Dear Stephanie,It's so good to hear you had a great experience at Hyatt Lodge Oak Brook Chicago. Thank you for your kind words and perfect rating. We look forward to welcoming you back for another fantastic time.Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Fatjon, Elmhurst

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything very very good
Stayed 7 nights in Nov 2023
Response from General Manager on 7 Dec 2023
Thank you for your review and for giving us a perfect rating! We're thrilled you had an enjoyable experience, and we hope you return soon.Warm Regards,The Hyatt Lodge Team

8/10 Good

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 1 night in Dec 2023
Response from General Manager on 5 Dec 2023
Dear James,Thank you for choosing Hyatt Lodge Oak Brook Chicago to host your recent stay. We're happy to hear you had an enjoyable experience, and we appreciate you sharing your rating. We hope to have the opportunity to welcome you back the next time you're in the area.Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyatt Lodge Oak Brook Chicago Thumbs up
About as nice as a hotel stay gets, I usually think properties that get 9s on this site are closer to 7s, but the Hyatt Lodge Oak Brook Chicago is about as nice as a hotel gets out there.
Stayed 1 night in Nov 2023
Response from General Manager on 5 Dec 2023
Dear Paul,At Hyatt Lodge Oak Brook Chicago, our goal is to impress all our guests, so we're happy to hear we succeeded with you! Thank you for your kind words. Please come see us again the next time you're in the area.Warm Regards,The Hyatt Lodge Team

8/10 Good

Leena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Kimberlie

Stayed 1 night in Nov 2023

8/10 Good

Lesleigh

Stayed 2 nights in Nov 2023

10/10 Excellent

Ed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here. Great place
Stayed 1 night in Nov 2023
Response from General Manager on 19 Nov 2023
Dear Ed,Thank you for choosing Hyatt Lodge Oak Brook Chicago! We're glad you enjoyed your visit, and we look forward to hosting you again during your next trip.Warm Regards,The Hyatt Lodge Team

10/10 Excellent

Uttara

Stayed 3 nights in Nov 2023

10/10 Excellent

Toni

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Nathaniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lakeside Retreat
We love staying at the Hyatt Lodge in Oak Brook. It is tucked away in a wooded area and has a wonderful 25 yard indoor pool. The restaurants and service are always exceptional.
Stayed 1 night in Oct 2023
Response from General Manager on 6 Nov 2023
Dear Nathaniel,It is wonderful to know that you had an excellent experience with us. Thank you so much for your kind words about our picturesque location, stellar service, and excellent amenities. We look forward to the next time you are able to visit us again!Warm Regards,The Hyatt Lodge Team

2/10 Terrible

Donald

Stayed 5 nights in Oct 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Disappointing
Stayed 2 nights in Oct 2023

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
i had a really nice stay, was only there 2 night but really enjoyed the stay, THE STAFF WAS REALLY NICE !!! was really nice !!! i would have like a microwave in the room. there we ladies i meet said there furniture was a little dated. i'm glad i did not get that room. i stay was nice.
Stayed 2 nights in Oct 2023
Response from General Manager on 1 Nov 2023
Dear Jacqueline,It's always a pleasure hearing from our guests. We're glad our friendly staff made you feel welcome and that your overall stay was pleasant. Microwaves are available upon request. Should you be in the area again, please come back to see us.Warm Regards,The Hyatt Lodge Team