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Reviews of Hyatt Place Chicago/Hoffman Estates

3 out of 5
Hyatt Place Chicago/Hoffman Estates
2750 Greenspoint Pkwy, Hoffman Estates, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 533 out of 1000 reviews" "
Rating 8 - Good. 278 out of 1000 reviews" "
Rating 6 - Okay. 104 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lynetta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sam on 18 Mar 2024
Thank you for your feedback and choosing to stay with us.

10/10 Excellent

Samantha, Elgin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the pool and rooms
Stayed 1 night in Mar 2024
Response from Sam on 18 Mar 2024
Thank you for your feedback, we appreciate you choosing to stay with us.

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here before, a number of years ago and it was clean then. Booked a different hotel and it was not clean, so rebooked the Hyatt again and it was still clean! It’s definitely a favorite.
Stayed 3 nights in Mar 2024
Response from Hyatt Place Hoffman Estates on 12 Mar 2024
Thank you for your feedback, we appreciate you choosing to stay with us

8/10 Good

Robert

Travelled with partner
When will i recieve my deposit back?
Stayed 1 night in Mar 2024
Response from Hyatt Place Hoffman Estates on 5 Mar 2024
Depending on your bank it takes 2 to 3 business days,Thank you for your feedback

6/10 Okay

Kaitlyn

Liked: Cleanliness, amenities
Halls are extremely loud/rowdy. I was woken up at 11:30pm, 1am, 3:30am, and 5am by shouting in the halls. Room was clean, staff was okay. Overall it was fine because I didn’t have my kids with me that were being woken up, just me.
Stayed 2 nights in Mar 2024
Response from Hyatt Place Hoffman Estates on 5 Mar 2024
We are extremely sorry to hear about your stay and will ensure there are more employees walking the floors

10/10 Excellent

Aliya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff
Stayed 1 night in Feb 2024
Response from Hyatt Place Hoffman Estates on 5 Mar 2024
Thank you for choosing to stay with us

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large clean room , located near lots of dining options , movie theater and the expressway
Stayed 1 night in Feb 2024
Response from Guest Services Team on 9 Mar 2024
Thank you for your feedback and choosing to stay with us

6/10 Okay

Kathleen

Stayed 1 night in Feb 2024
Response from Guest Services Team on 8 Mar 2024
Thank you for choosing to stay with us

10/10 Excellent

Amy

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mariela was so great, helpful, and nice! She helped us check-in quickly. She was very quick to know the room accommodations. She was busy all night helping people check-in as well as being the bartender, but I never seen her without a smile & she kept her positive attitude & helpfulness! Also, the breakfast, much to our surprise, was so good. We did not expect breakfast tacos to be served, but the breakfast taco bar was so good. A breakfast taco bar should always be what’s served here, I would definitely choose this hotel over any other strictly for Mariela & those breakfast tacos! Compliments to the chef & whoever made that breakfast menu- it was perfect!
Stayed 1 night in Feb 2024
Response from Guest Services Team on 8 Mar 2024
Thank you for your response and feedback, we will surely pass the message on to Mariela

10/10 Excellent

Adenike, Gainesville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hyatt Place Hoffman Estates on 22 Feb 2024
Thank you for choosing to stay with us

10/10 Excellent

Megan L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was unplanned, and we booked at the last minute via the Expedia app. We stayed in double bed suite- it was very clean and well kept. It was an updated room and anything we had forgotten was covered by the front desk. We were able to order pizza delivery from a local place and have it delivered to the hotel. The front desk staff was professional and kind. We did have the breakfast buffet on Sunday morning and it was hot and fresh.
Stayed 1 night in Feb 2024
Response from Sam on 14 Feb 2024
Thank you for choosing to stay with us, we hope to see you again soon

10/10 Excellent

Denis

Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that we had a hot breakfast with other choices and that we could bring our dogs. The room was nice too, with a couch to sit on and watch tv instead of sitting on the bed. Nice little fridge and sink by the fridge. We have stayed here before and have returned. Will come back next year too. There was a pool and hot tub, but we forgot to bring swim trunks to enjoy them.
Stayed 2 nights in Feb 2024
Response from Sam on 14 Feb 2024
Thank you for choosing to stay with us, we hope to see you again soon

6/10 Okay

Kristina

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
There was vomit in front of the front door when we arrived, and the man that checked us in gave me a werid look when he asked if we needed two keys and I said just one. The pool seriously needs to be cleaned, you can smell the chlorine way far away from the pool. The room was clean, no bed bugs, just some dust. The housekeeper lady was so nice, and the guy that checked us out. Breakfast was good, I asked the cook if the bacon was turkey and she said yes, something like that. It could have been a language barrier. At check in, he said they will charge your card 100 for incidentals, I was charged 92.49 for it.
Response from Sam on 14 Feb 2024
We are extremely sorry to hear about your experience, we will be discussing your feedback with our management team

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sam on 14 Feb 2024
Thank you for choosing to stay with us, we hope to see you again soon

10/10 Excellent

kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable, but the staff was superb. Amazing.
Stayed 1 night in Jan 2024
Response from Sam on 14 Feb 2024
Thank you for choosing to stay with us, we hope to see you again soon

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is one of the best in the area. The staff is very courteous.
Stayed 1 night in Jan 2024
Response from Sam on 14 Feb 2024
Thank you for choosing to stay with us, we hope to see you again soon

10/10 Excellent

Arkadiusz

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get in and out.
Stayed 1 night in Jan 2024
Response from Sam on 14 Feb 2024
Thank you for choosing to stay with us, we hope to see you again soon

10/10 Excellent

Abla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every was clean
Stayed 2 nights in Jan 2024
Response from Sam on 14 Feb 2024
Thank you for choosing to stay with us, we hope to see you again soon

10/10 Excellent

Josiah, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff. We stayed for 7 nights and plan to go back again.
Stayed 7 nights in Dec 2023
Response from Sam on 14 Feb 2024
Thank you for choosing to stay with us, we hope to see you again soon

10/10 Excellent

Aaron

Stayed 1 night in Dec 2023
Response from Hyatt Place Hoffman Estates on 22 Feb 2024
Thank you for choosing to stay with us

10/10 Excellent

michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean. Friendly and cheerful
Stayed 2 nights in Dec 2023
Response from Hyatt Place Hoffman Estates on 22 Feb 2024
Thank you for choosing to stay with us

2/10 Terrible

James

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was horrible from poop on the walls of pool area to fights in the breakfast area to staff entering my room without permission. I hope the general manager reaches out before I contact corporate.
Stayed 1 night in Dec 2023

6/10 Okay

Ricardo, Chicago

Stayed 1 night in Dec 2023
Response from Sam on 14 Feb 2024
Thank you for completing our survey

8/10 Good

Emma

Travelled with family and small children
Liked: Cleanliness, staff & service
Breakfast area is very small. Food items on top of each other and the line for waffles made it hard to get to food.
Stayed 1 night in Dec 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sam on 14 Feb 2024
Thank you for choosing to stay with us, we hope to see you again soon

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Javon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and family friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Babwesige

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was such a beautful one bse all the peoples working at the hotel were nice and abouve that very flexible in line to helping me to make sure my stay was comfortable and memorable
Stayed 2 nights in Dec 2023

10/10 Excellent

Shannon

Stayed 5 nights in Dec 2023

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice friendly place with good breakfast and accommodations. I was just surprised by the price for a dog - it is very high, as far as I'm concerned. I was going because of a family emergency, so I missed this: "For guests staying 1-6 nights, a $75 non-refundable pet fee will be administered. Guests staying 7-30 nights, a $75 non-refundable pet fee plus an additional $100 cleaning fee will be administered." I realize that this is my mistake, but still, it's pretty steep.
Stayed 1 night in Nov 2023

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was a get away for a concert. The room was very clean and comfortable bathe hotel was busy but no no outside noise to bother us in any way. Staff very friendly. Libby was very nice. Christmas decorations were tasteful. Very nice visit. Would definitely stay again
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seim Meet
The suite was large and very comfortable. The bathroom, living area, sleeping area were very clean.. The TV is set up such that both living area and sleeping area can view at the same time.
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Sam on 5 Dec 2023
Thank you for taking the time to respond to our survey and choosing to stay with us.

8/10 Good

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sam on 5 Dec 2023
Thank you for taking the time to respond to our survey and choosing to stay with us.

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
I like the room size made it feel like home but noise level woke me up from my sleep.
Stayed 2 nights in Dec 2023
Response from Sam on 5 Dec 2023
Thank you for taking the time to respond to our survey and choosing to stay with us.

6/10 Okay

Jenny

Travelled with family
Disliked: Amenities, property conditions & facilities
The pool was shut down and was a big part of me and my family staying at a hotel
Stayed 1 night in Dec 2023
Response from Sam on 5 Dec 2023
I am extremely sorry for the inconvenience regarding the pool, we are currently waiting on the State to release the pool license

10/10 Excellent

Shannon

Stayed 4 nights in Nov 2023

10/10 Excellent

Sheena

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We stay here often, always a great place to stay
Stayed 1 night in Nov 2023
Response from Hyatt Place Hoffman Estates on 28 Nov 2023
Thank you for your feedback, we love to have you stay with us.

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite and helpful. My room was nice and neat.
Stayed 2 nights in Nov 2023
Response from Hyatt Place Hoffman Estates on 28 Nov 2023
Thank for your feedback and choosing to stay with us.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were great and accommodated the 5 in our family. Just stunk that the pool was not in operating condition.
Stayed 4 nights in Nov 2023
Response from Hyatt Place Hoffman Estates on 28 Nov 2023
Thank you for your feedback regarding your stay, we are working with the State and County to get the appropriate licenses to get the pool reopened as soon as possible.

4/10 Poor

Sarah

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
The pool was closed all four days we were here. However the staff was kind and the breakfast was different each day, very good.
Stayed 3 nights in Nov 2023
Response from Hyatt Place Hoffman Estates on 28 Nov 2023
We sincerely apologize regarding the pool but are working diligently with State and County to get the licenses approved

10/10 Excellent

Berenice

I love this hotel and I love coming here
Stayed 1 night in Nov 2023
Response from Hyatt Place Hoffman Estates on 28 Nov 2023
Thank you for an awesome feedback, we are happy to have you stay with us.

6/10 Okay

Amy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The service desk person wasn’t around one evening and we had to wait over 20 minutes for her to come out to help with our room key. Also no pool for the whole stay.
Stayed 4 nights in Sep 2023
Response from Hyatt Place Hoffman Estates on 27 Nov 2023
I am so sorry to hear about your experience, we will follow up with that particular staff member, we are also working diligently to get the pool opened.

6/10 Okay

Lourdes

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
We walked in and greeted , staff were nice . But the sheets on our bed had a black crusty stain . We called and asked for new sheets. And we didn’t get them until we saw a cleaning lady and asked ourselves. Usually this our hotel we stay at when we visit family- haven disappointed until now x
Stayed 2 nights in Nov 2023
Response from Amy - Front Desk Supervisor on 24 Nov 2023
Lourdes,Thank you for your feedback about your recent stay. While we are delighted to see that our staff greeted you warmly, we are equally saddened to see that we fell short in terms of how the room had been serviced prior to your arrival. We appreciate you bringing this shortcoming to our attention and we will be addressing this with out housekeeping and front desk teams to ensure something similar does not occur again. We hope this experience does not deter you from staying with us again in the future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
The staff was very friendly and accommodating. The rooms were clean but had a slightly musty smell. The breakfast service was also a bit sloppy.
Stayed 1 night in Nov 2023
Response from Amy - Front Desk Supervisor on 20 Nov 2023
Thank you so much for your feedback about your recent visit with us. We will be addressing your concerns with those department heads to ensure that similar issues do not occur again in the future. We hope to see you again in the future so that we may exceed your expectations.

10/10 Excellent

Amy

Stayed 1 night in Nov 2023
Response from Hyatt Place Hoffman Estates on 13 Nov 2023
Thank you for choosing to stay with us, we hope to see you again soon.

10/10 Excellent

Megan

Stayed 1 night in Oct 2023
Response from Amy - Front Desk Supervisor on 12 Nov 2023
Megan,Thank you for posting a review of our hotel. We hope you will consider us again when you are in the area.

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
friendly, clean
Stayed 1 night in Nov 2023
Response from Hyatt Place Hoffman Estates on 11 Nov 2023
Thank you for choosing to stay with us and your feedback.

8/10 Good

Ahmad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Amy - Front Desk Supervisor on 1 Nov 2023
Ahmad,Thank you for posting a review of our hotel. We hope you will consider us again when you are in the area.

10/10 Excellent

Stacey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great for my trip
Stayed 1 night in Oct 2023
Response from Hyatt Place Hoffman Estates on 30 Oct 2023
Thank you for choosing to stay with us, we hope to see you again soon.