Ratings based on 296 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice one-night stay

Posted 14-Jul-2014
Pros: Nice and clean, very comfortable atmosphere.
Cons: Speed of the elevator. It was very slow, whether it was crowded or not.
Location: location near the highway and plenty of restaurants within 3 - 5 miles.
I was only at the hotel for one night, but was very pleased. I was able to check-in early, which made for better scheduling later that day.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 08-Jul-2014
Nice hotel. Great location. Beds weren't that great, the mattress sunk in a lot. Staff was very friendly and breakfast was great.
4 out of 5
Recommended
for Everyone
by A verified traveller from Lake Forest

A well situated getaway

Posted 03-Jul-2014
Pros: It was clean, and I'm very picky about that. The staff was courteous and efficient for the most part.
Cons: There needs to be better communication between staff members, especially between shift change.
Location: Libertyville and the bar scene isn't too far. There are great restaurants about 15min away.
Overall, I had a very pleasant experience when I stayed here. The staff was polite and accomadating, the rooms were clean, they had food available for purchase at the front desk (which is great for late night munchies), and it was perfectly located for my weekend plans. My only issue was that I had requested a late check out (which I was promptly given) but was awoken by a phone call telling me I missed check out and maids trying to barge into my room. It was a bit of a shock to say the least, though the issue was taken care of over the phone quickly. I would like to specifically mention how pleased my boyfriend and I were with one staff member, Jeff (Front Desk). He went above and beyond. Jeff was friendly, funny, and very helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel, right off the fwy, easy to find

Posted 03-Jun-2014
Pros: Clean and friendly staff
Location: I was attending PIR for Navy bootcamp
Stayed for 2 days. Very nice staff. The gym was actually well equipped, small but it had a little of everything.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-May-2014
Highway noise made it difficult to sleep. We had room on the highway side.
5 out of 5
Recommended
for Personal Event
by A verified traveller

This traveller left a rating score only Posted 08-Jan-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by tiffany from charlotte nc

There for Navy Graduation

Posted 05-Jan-2014
Pros: awesome customer service. friendly , clean environment. With having the pool indoors really help when it to cold to go outside
Cons: The cost for breakfast is too expensive.
Location: Great location to the Naval base and shopping centers, eateries.
My experience was very pleasant. Corin at the front desk provide excellent customer service. She was more than helpful with providing direction and other general information. We were there Thursday thru Saturday. Corin help us Thursday and Friday. However at check out the guy at the front desk wasn't so helpful. The hotel is very close to the Naval base and other shopping centers. I would definitely stay there again. If the hotel manager reads this review again Corin is an excellent member to your staff. Great customer service by Corin! Oh yeah the hotel is beautiful, very clean. Great environment.
4 out of 5
Recommended
for Everyone
by A verified traveller

This traveller left a rating score only Posted 19-Dec-2013
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Place, Noise Hallways

Posted 05-Dec-2013
Pros: New, modern, clean
Location: Right off the tollway so VERY easy to get to. You can see it when you exit.
Nice place, pretty and new. We stayed at the last room on the hallway on the first floor and from 6 a.m. on we heard every person talking and passing our room and using the elevator. So suggest you get a room at the END of the hallway and enjoy this nice spot.
Comment from Hotel Management
14-Jun-2014 by Jason, Hotel Management
Thank you sharing your feedback and for the overall very positive review. We're happy you found the hotel to be in like new condition, attractive, and generally an overall great place to stay. Please accept my apologies regarding noise outside your room. There are some advantages to staying in one of the few first floor rooms we have on property but extreme quietness would not be one on a busy checkout morning. We hope you'll plan to stay with us again. Please feel free to make a special request for a specific room location and our team will do everything possible to make it happen.
Comment from Hotel Management
12-Dec-2013
Thank you sharing your feedback and for the overall very positive review. We're happy you found the hotel to be in like new condition, attractive, and generally an overall great place to stay. Please accept my apologies regarding noise outside your room. There are some advantages to staying in one of the few first floor rooms we have on property but extreme quietness would not be one on a busy checkout morning. We hope you'll plan to stay with us again. Please feel free to make a special request for a specific room location and our team will do everything possible to make it happen.
5 out of 5
Recommended
for Personal Event
by Joyce

This traveller left a rating score only Posted 05-Dec-2013 on Hotels.com